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Decision Making Toolkit

Decision Making Toolkit

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Published by kc58x
Decision Making
A Human Resources Toolkit
Department of Human Resources
Learn… Grow…
Decision Making
A Human Resources Toolkit
Department of Human Resources
Learn… Grow…

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Published by: kc58x on Feb 12, 2013
Copyright:Attribution Non-commercial

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10/03/2013

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1
Decision Makingecision Makingecision Making
 
A Human Resources ToolkitHuman Resources ToolkitHuman Resources Toolkit 
Department of Human Resources Department of Human Resources 
 
 Learn… Grow… Lead… Excel  Learn… Grow… Lead… Excel  
Committed to Excellence 
 
The Manager’s Toolbox
 
 
2
Decision Makingecision Makingecision Making
 
Acknowledgements
XW
 
The
 
Washoe
 
County
 
Department
 
of 
 
Human
 
Resources
 
would
 
like
 
to
 
thank
 
the
 
managers
 
and
 
supervisors
 
who
 
participated
 
in
 
a
 
series
 
of 
 
forums
 
and
 
contributed
 
ideas
 
and
 
suggestions
 
that
 
were
 
used
 
in
 
creating
 
this
 
toolkit.
 
Unfortunately,
 
during
 
the
 
brainstorming
 
process,
 
we
 
did
 
not
 
associate
 
names
 
of 
 
the
 
supervisors
 
with
 
their
 
comments
 
so
 
we
 
are
 
unable
 
to
 
ascribe
 
the
 
quotes
 
to
 
specific
 
individuals.
 
But
 
we
 
thank
 
you
 
all
 
for
 
your
 
assistance
 
in
 
making
 
this
 
document
 
one
 
filled
 
with
 
our
 
own
 
Washoe
 
County
 
Best
 
Practices!
 
You
 
will
 
find
 
specific
 
quotes
 
from
 
supervisors
 
in
 
the
 
grey
 
dialog
 
boxes
 
scattered
 
throughout
 
the
 
toolkit.
 
An
 
entire
 
page
 
of 
 
their
 
ideas
 
for
 
getting
 
the
 
input
 
of 
 
others
 
in
 
decision
 
making
 
has
 
been
 
included
 
along
 
with
 
their
 
tips
 
for
 
communicating
 
throughout
 
the
 
decision
 
making
 
process.
 
We
 
hope
 
this
 
toolkit
 
will
 
provide
 
you
 
with
 
useful
 
tips
 
and
 
techniques
 
to
 
improve
 
your
 
decision
 
making
 
ability.
 
 
 
3
Decision Makingecision Makingecision Making
 
TABLE
 
OF
 
CONTENTS
 
XW
 
Section
 
I:
 
Decision
 
Making
 
Introduction
.....................................................................................................................................4
 
Problem
 
Solving
 
vs.
 
Decision
 
Making........................................................................................4
 
The
 
Decision
 
Making
 
Process
..........................................................................................................5
 
Decision
 
Making
 
Styles
...................................................................................................................6
 
Autocratic..................................................................................................................................6
 
Participative...............................................................................................................................7
 
Consensus..................................................................................................................................8
 
Democratic................................................................................................................................8
 
Deciding
 
How
 
to
 
Decide............................................................................................................9
 
Decision
 
Making
 
Techniques
........................................................................................................11
 
Timely
 
Decision
 
Making
................................................................................................................12
 
Timely
 
Decision
 
Making
 
in
 
Teams...........................................................................................13
 
Communication
 
and
 
Decision
 
Making
..........................................................................................16
 
List
 
of 
 
Figures
 
Fig.
 
1:Decision
 
Style
 
Chart
 
(Vroom
Yetton
Jago
 
Normative
 
Decision
 
Model)...............................10
 
Fig.
 
2:
 
Bright
 
Ideas
 
from
 
Washoe
 
County
 
Supervisors:
 
Seeking
 
Input
 
from
 
Others......................15
 
Section
 
II:
 
Toolkit
 
Cost
 
Benefit
 
Analysis...............................................................................................................18
 
Force
 
Field
 
Analysis.................................................................................................................19
 
Grid
 
Analysis............................................................................................................................20
 
Paired
 
Comparison
 
Analysis....................................................................................................22
 
Plus/Minus/Interest ................................................................................................................25
 
YZ
 

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