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The Voice of the Personal Lines Consumer

The Voice of the Personal Lines Consumer

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Published by: Deloitte University Press on Feb 14, 2013
Copyright:Attribution Non-commercial


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The Voice o thePersonal Lines Consumer
Buyers in the driver’s seat
Insights from a Deloitte Research survey of auto andhomeowner insurance policyholders
Deloitte Research would like to thank the following Deloitte professionals for their contribu-tions to this report:
Tis report was developed under the stewardship o 
Rebecca Amoroso
, vice chairman and USinsurance industry leader at Deloitte LLP, and with subject matter guidance rom
Boris Lukan
, USproperty & casualty consulting leader at Deloitte Consulting LLP. In addition, marketing and proj-ect management assistance rom
Bridget Sweeny 
is grateully acknowledged.
Executive Sponsor
Rbcca C. Ars
Vice ChairmanU.S. Insurance LeaderDeloitte LLP+1 212 436 2998ramoroso@deloitte.com
Aa Ua S
Senior Analyst, Deloitte ResearchDeloitte Services LP+1 615 718 3990aditysingh@deloitte.com
AcknowledgementsAbout the authors
Sa Fra
Insurance Leader, Deloitte ResearchDeloitte Services LP+1 212 436 5521samriedman@deloitte.com
Sa Fra
Sam Friedman
joined Deloitte Research in October 2010 aer 29 years at
National Underwriter 
,where he served as editor in chie o the company’s agship property and casualty insurance weekly news magazine and daily online news service, while also supervising our monthly publicationsand websites covering the industry’s distribution, claims, and technology sectors. In addition, heshared his views about the business in an award-winning blog and magazine column, “A View romthe Press Box.” oday he continues to write columns on industry trends twice monthly or
National Underwriter 
and once a month or
Claims Management 
magazine, while also serving as a chartermember o “Te Blog Squad” or Deloittes insurance practice.
The Voice of the Personal Lines Consumer
Buyers in the driver’s seat

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