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ProblemSolving
SECOND EDITION
CONTENTS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . .1
Part I: Problem-Solving Tools
1
The Problem Solver in You. . . . . . . . . . . . . 7
2
Using Scientific Thinking to SolveProblems. . . . . . . . . . . . . . . . . . . . . . . . . . 19
3
Using Creative Thinking to SolveProblems. . . . . . . . . . . . . . . . . . . . . . . . . . 33
4
Obstacles to Problem Solving. . . . . . . . . . 45
Part II: The Problem-Solving Process
5
Step 1—Identify and Define theProblem. . . . . . . . . . . . . . . . . . . . . . . . . . . 59
6
Step 2—Define Goals and Objectives. . . . 75
viProblem Solving
7
Step 3—Generate Solutions. . . . . . . . . . . 85
8
Step 4—Make a Plan of Action. . . . . . . . . 99
9
Step 5—Follow Through. . . . . . . . . . . . . 109
10
Decision Making. . . . . . . . . . . . . . . . . 121Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . 129Bibliography . . . . . . . . . . . . . . . . . . . . . . . .133Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
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