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Employee Engagement by Dave Snowden

Employee Engagement by Dave Snowden

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Published by David Gurteen
A talk on "Employee Engagement" given by David Snowden, CSO, Cognitive Edge at the BT Employee Engagement Talk/Knowledge Cafe at the BT Tower 17th February 2009.
A talk on "Employee Engagement" given by David Snowden, CSO, Cognitive Edge at the BT Employee Engagement Talk/Knowledge Cafe at the BT Tower 17th February 2009.

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Published by: David Gurteen on Feb 18, 2009
Copyright:Attribution Non-commercial

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10/29/2010

 
COGNITIVEEDGE
London 17th February 2009
Employee engagement 
For additional material, podcasts anddetails of Cognitive Edge trainingcourses see www.cognitive-edge.com
Copyright © 2007 Cognitive Edge. All Rights Reserved.
Life cycles
2
Functional organisationalstructure & controlthrough resourcesProduct focusedorganisation or matrix &control through informationFocus on totalexperience & powerthrough connections
 Mass production,automation &commoditisation Mass customisation, scalable& reliable technology &communication Mass collaboration, pervasivesocial computing and  globalisationTime
   E   f   f  e  c  t   i  v  e  n  e  s  s  o   f  t   h  e   p  a  r  a   d   i  g  m
 
Copyright © 2007 Cognitive Edge. All Rights Reserved.
The greatest loss of time is delay andexpectation, which depend upon thefuture. We let go the present, which wehave in our power, and look forwardto that which depends upon chance,and so relinquish a certainty for anuncertainty
Seneca
3
Copyright © 2007 Cognitive Edge. All Rights Reserved.
 The nature of systems
Key language
A system is any network that has coherence
it may be fuzzy, it may or may not have purpose
An agent is anything which acts within the system
individual, group, idea etc 
.
Three types of system
Ordered
:
system
constrains
agents
, reductionism & rules,deterministic, observer independence
Chaotic
:
agents
unconstrained & independent of eachother ,studied through statistics & probability
Complex
:
system
lightly constrains
agents
,
agents
modify
system
 by their interaction with it and each other, they
co-evolve
(irreversibility). Operate in far from equilibrium situations, systemeffects are emergent not aggregative
A simple metaphor ...
4
 
Copyright © 2007 Cognitive Edge. All Rights Reserved.
 Traffic Control
5
Copyright © 2007 Cognitive Edge. All Rights Reserved.
an aerial view 
6

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