ITIL 2011 Foundation: Blended Program
(ITIL®) is a set of integrated, process-based, bestpractice framework for the purpose of managing IT services in an organization. Today,
is the mostwidely accepted approach to IT service management in the world. But with the current training facilitiesmost of the training providers in the country usually conduct in bigger cities or at corporate premises, ina face-to-face mode of instruction.
It’s an ideal course for managers and staff of IT service centers i.e. computer centers, help desks as well
as application and project managers, business managers and managers who a
.Blended training courses use an optimal mix of training methods that provide participantswith the most convenient, effective and economical path in obtaining
Intermediate certification andknowledge.
The result is a far more effective and economical training design that is delivered withoutcompromising learning outcomes, while in fact, enhancing learning outcomes and improving examperformance as a strong focus is on the 'application' through the use of real life examples and casestudies.Typical benefits from implementing
best practices are:
Reduce support costs by 30%
Increase incidents fixed at first call by 20%
Increased value from service portfolio, with reduced cost and riskAfter doing
, typically professionals move up the ladder to
intermediate modules.Typical roles are Team Leads and Managers. Professionals into Operations, Transitions Services, RiskManagement and related areas become more specialized in their respective domains.ITIL certification opens a host of job opportunities with:
1. Providers of IT managed Services2. Remote Infrastructure Services3. Data Centres4. Telecom servicesWhy ITIL?
defines common concepts and terms within an integrated set of best practices that evolvesto meet market needs in a cycle of continual improvement.
Improved customer satisfaction and relationships
Improved resource utilization