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Table Of Contents

Why Business Process Management?
Why Business Modelling -The Problems
Finding the Right Project
Critical Success Factors
Do Not Ignore Organisational Change
Process Analysis within Service Orientation
Business Process Management (1) Knowledge Area
Process Modelling (2) Knowledge Area
Process Analysis (3) Knowledge Area
Process Design (4) Knowledge Area
Process Performance Measurement (5) Knowledge Area
Process Transformation (6) Knowledge Area
Process Organisation (7) Knowledge Area
Enterprise Process Management (8) Knowledge Area
BPM Technology (9) Knowledge Area
Business Process Management Overview
Business Process Management Topic Scope
Business Process Management -Scope
Addresses End-To-End Work
BPM Technology
Process Planning and Strategy
Analysis of Business Processes
Design and Modellingof Business Processes
Process Monitoring and Controlling
Process Refinement
Types of Processes
Primary Processes
Support Processes
Management Processes
Process Activities
Alignment of Strategy, Value Chain and Business Process
Executive Sponsorship/Governance
Process Ownership
Metrics, Measures and Monitoring
Institution Practices
BPM Role Operating Environment and Influences
Process Modelling
Process Modelling Topic Scope
Business Process Modelling
Process Diagrams, Maps and Models
Process Attributes and Characteristics
Reasons for Process Modelling
Benefits of Modelling
Business Process ModellingNotation (BPMN)
Business Process ModellingNotation (BPMN) – Simplified Structure
BPMN -Events
BPMN -Activities
BPMN -Gateway
BPMN -Connecting Objects
BPMN -Swim Lanes
BPMN -Artefacts
Flow Charting
Swim Lanes
Event Process Chain (EPC)
Value Chain
Unified Modelling Language (UML)
IDEF-0 (Integration Definition for Function Modelling)
LOVEM-E (Line of Visibility Engineering Method - Enhanced)
SIPOC (Supplier, Input, Process, Output and Customer)
Systems Dynamics
Value Stream Mapping
Process Modelling Quality
Requirements of a Process Model
Model Validation and Simulation
Levels of Models
Enterprise Models
Business Models
Operations and Work Flow Models
Systems Models
Measurement and Control Models
Modelling Approaches
Capturing Information
Direct Observation
Survey/Written Feedback
Structured Workshops
Web-Based Conferencing
Modelling Participants
Modelling Techniques and Tools
White Boarding and Flip Charts
Paper and Post-Its
Drawing Tools and Reports
Electronic Modelling and Projection
When to Perform Process Analysis
Preparing to Analyse Processes
Determine the Scope of the Depth of Analysis
Choose Analytical Frameworks
Performing the Analysis
Understanding the Unknown
Business Environment
Process Controls
Other Factors
Gathering Information
Analysing the Business Environment
SWOT (Strengths, Weaknesses, Opportunities and Threats) Analysis
Analysing Information Systems
Information Flow Analysis
Discrete Event Simulation
Document the Analysis
Analysis Summary
Process Design Topic Scope
Purpose of Process Design
Designing the New Process
Defining Activities within the New Process
Comparison to Existing Process
Creating a Physical Design
IT Infrastructure Analysis and Design
Creating an Implementation Plan
Process Design Principles
Design around Customer Interactions
Design around Value-Adding Activities
Minimise Handoffs
Work is Performed Where it Makes the Most Sense
Provide a Single Point of Contact
Create a Separate Process for Each Cluster
Ensure a Continuous Flow
Process Compliance
Process Performance Measurement
Process Performance Measurement Topic Scope
Importance and Benefits of Performance Measurement
Cross Functional Processes Link Operational Processes
Cross Functional Processes and Strategy
Business Process Action Hierarchy
Key Process Performance Definitions -Key Performance Indicators (KPIs)
Monitoring and Controlling Operations
Define Measures Linked to Key Processes
Linking the Process to the Enterprise Level Desired Performance Metric
What to Measure
Measurement Methods
Process Transformation Topic Scope
Process Transformation -Improvement Methodologies
Six Sigma
TQM (Total Quality Management)
ABC (Activity Based Costing)
Business Process Implementation
Business Process Implementation Topic Scope
Implementation Phase
Implementation Activities
Implementation Plan and Leadership Group
Implementation Planning
Implementation Planning –Project Review
Implementation Planning –Activity Specification
Implementation Planning -Staffing
Implementation Planning –Budgeting
Framework for Change Management
Change Management
Implementation Roles
Process Management Roles
The Process Enterprise
Key Roles for The Process Enterprise
Process Project Manager
Process Analyst
Process Designer
Process Architects
Business Analyst
Subject Matter Experts
Executive Management and Leadership
IT Organisation
Process Governance
Process Governance Options
BPM Office/BPM Centre of Excellence
Team Based Performance
Process Management Organisation
Enterprise Process Management Topic Scope
Enterprise Process Managementand Operational Processes
Enterprise Process Managementand Leadership Behaviours
Functional and Process Product/ Service Design
Objectives of Enterprise Process Management
Customer Centric Measurement Framework
Process Portfolio Management
Assessment of a Process
Sample Enterprise Business Process Models
Sample Enterprise Business Process Models -1
Sample Enterprise Business Process Models -2
Actions to Achieve Enterprise Business Process Approach
Enterprise Business Process Models vs. Organisation Chart
Mapping Sample Business Process Model -1
Mapping Sample Business Process Model -2
Process Management Model
Process Frameworks
Process Repository Management
Process Management Maturity Levels
Process Management Maturity Models
BPM Maturity Model (BPMMM) –Some Key Issues
BPMMM –High Level Capabilities
BPMMM Maturity Dimensions
Process Management Maturity
Resources, Skills and Enabling Technology
Knowledge Sharing
Credibility and Simplicity in Communication
Process Improvement Tools
Elements of BPM Technology
Software Components Supporting BPM Activities
Technologies that Support Implementation
Electronic Document Management
Electronic Forms
Workflow Automation
Business Process Execution Language (BPEL)
Workgroup Collaboration
BPM Standards
Business Analysis
Business Analysis Skills
Importance of Business Analysis
Factors for Project Success
IT and Business Analysis
Align Business Analysis to Solution Lifecycles
Business Analysis Challenges
Why Projects Fail
Requirements Planning and Management
Hierarchy of Requirements –from Enterprise to Project/Initiative
Relative Cost of Fixing Errors During Project Lifecycle
Complete View of Requirements Process
BABOK Knowledge Areas and Activity Flow
BABOK Knowledge Areas
BABOK Knowledge Areas and Constituent Tasks
Gartner Magic Quadrant for Business Process Analysis Tools –Feb 2010
Sample Review -IDS Scheer/ARIS (Software AG)
Gartner Magic Quadrant for Business Process Management Suites –Feb 2009
Forrester Business Process Analysis, EA Tools, And IT Planning 2009
Forrester Integration-Centric Business Process Management Suites 2008
Free BPM Software
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Fundamentals of Business Process Management

Fundamentals of Business Process Management

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Published by usibubba
Fundamentals of Business Process Management
Fundamentals of Business Process Management

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Published by: usibubba on Feb 18, 2013
Copyright:Attribution Non-commercial


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