MGT300 - Ch03 Exercise

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Chap03, Strategic Initiatives for Implementing Competitive AdvantagesMultiple Choice

1. What does supply chain management involve?A. The management of production material flows between and among stages in a supply chain tomaximize total supply chain efficiencyB. The management of information flows between and among stages in a supply chain tomaximize total supply chain costsC. The management of information flows between and among stages in a supply chain tomaximize total supply chain effectiveness and profitabilityD. None of the above2. All of the following are part of the four basic components of supply chain management, except:A. Supply chain strategyB. Supply chain customersC. Supply chain partnersD. Supply chain logistics3. Which of the following defines supply chain partners?A. The schedule for production activities including testing, packaging, and preparation for deliveryB. The product delivery processes and elements including orders, warehouses, carriers, defective product returns, and invoicingC. The strategy for managing all the resources required to meet customer demand for all productsand servicesD. The partners chosen to deliver finished products, raw materials, and services including pricing, delivery, and payment processes along with partner relationship monitoring metrics4. Which of the following defines supply chain operations?A. The schedule for production activities including testing, packaging, and preparation for deliveryB. The product delivery processes and elements including orders, warehouses, carriers, defective product returns, and invoicingC. The strategy for managing all the resources required to meet customer demand for all productsand servicesD. the partners chosen to deliver finished products, raw materials, and services including pricing,delivery, and payment processes along with partner relationship monitoring metrics5. Which of the following defines supply chain logistics?A. The schedule for production activities including testing, packaging, and preparation for deliveryB. The product delivery processes and elements including orders, warehouses, carriers, defective product returns, and invoicingC. The strategy for managing all the resources required to meet customer demand for all productsand servicesD. the partners chosen to deliver finished products, raw materials, and services including pricing,delivery, and payment processes along with partner relationship monitoring metrics

6. Which of the following defines supply chain strategy?A. The schedule for production activities including testing, packaging, and preparation for deliveryB. The product delivery processes and elements including orders, warehouses, carriers, defective product returns, and invoicingC. The strategy for managing all the resources required to meet customer demand for all productsand servicesD. the partners chosen to deliver finished products, raw materials, and services including pricing,delivery, and payment processes along with partner relationship monitoring metrics7. Wal-Mart and Procter & Gamble (P&G) implemented a tremendously successful SCM system. Thesystem linked Wal-Mart’s _____________ centers directly to P&G’s _____________ centers.A. Manufacturing, distributionB. Distribution, manufacturingC. Stores, distributionD. Distribution, stores8. What can effective and efficient supply chain management systems enable an organization toaccomplish?A. Increase the power of its buyersB. Increase its supplier power C. Increase switching costs to increase the threat of substitute products or servicesD. All of the above9. Which of the following is an organizational result from an effective and efficient supply chainmanagement system?A. Decrease the power of its buyersB. Create entry barriers thereby reducing the threat of new entrantsC. Increase efficiencies while seeking a competitive advantage through cost leadershipD. All of the above10. Charles Schwab recouped the cost of a multimillion-dollar system in less than two years. What type of system was it?A. Supply chain managementB. Customer relationship managementC. Enterprise resource planningD. All of the above11. What type of system did Kaiser Permanente implement in order to improve and prolong the lives of diabetics?A. Supply chain managementB. Customer relationship managementC. Enterprise resource planningD. All of the above12. What is CRM?A. A strategyB. A technologyC. Both a technology and a strategyD. Neither a technology nor a strategy

13. Which of the following can a customer use to contact an organization?A. TelephoneB. E-mailC. Web accessD. All of the above14. Which of the following is not a valid way that a CRM system can collect information?A. Accounting systemB. Order fulfillment systemC. Inventory systemD. Customer’s personal computer 15. What is a business process?A. The analysis and redesign of workflow within and between enterprisesB. A standardized set of activities that accomplish as specific task, such as processing acustomer’s order C. Integrates all departments and functions throughout an organization into a single TI system sothat employees can make decisions by viewing enterprisewide information on all businessoperationsD. None of the above16. What is business process reengineering?A. The analysis and redesign of workflow within and between enterprisesB. A standardized set of activities that accomplish as specific task, such as processing acustomer’s order C. Integrates all departments and functions throughout an organization into a single TI system sothat employees can make decisions by viewing enterprisewide information on all businessoperationsD. None of the above17. What is the purpose of business process reengineering?A. To make all business processes best-in-classB. To make all employees best-in-classC. To make all business partners best-in-classD. All of the above18. Which company used BPR to change its industry by implementing a mobile claims process?A. SaabB. Progressive InsuranceC. Trek D. Charles Schwab19. What is the key word in ERP?A. EnterpriseB. ResourceC. PlanningD. All of the above

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