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Table Of Contents

Session Plan
The Consequences of Poor Quality
Elements of TQM
New and Old Cultures
Dimensions of Quality
Session 1 and 2
Understanding CMMI Representations
Staged Representation
CMMI Model Representations
CMMi Maturity Levels
Comparison of Representations
Advantages of Each Representation
Staged Representation: Process Areas by Maturity Level
Continuous Representation: Organization of Process Areas
Normal Distribution
Measuring Process Performance
Managing Up the Sigma Scale
Examples of the Sigma Scale
Six Sigma and Financial Services
Topics
Define – DMAIC Project
Define – As-Is Process
Define – Customer Requirements
Measure – Baselines and Capability
Analyze – Potential Root Causes
Analyze – Validated Root Causes
Improve – Potential Solutions
Improve – Solution Selection
Control – Sustainable Benefits
Performance Measure
Why measure performance?
Measure the right things
Measurement Criteria
Performance Measurements for the new era
Lead indicators as value drivers
Lag Indicators
Comprehensive Performance Measures must address
COQ and COPQ
COQ-GRAPH
Return on Quality (ROQ)
Session 7 and 8
What is Benchmarking
Why best practice
The Benchmarking process
Types of benchmarking
Problems with Benchmarking
Pitfalls and Criticisms
What is a Business Process?
Problems with Functional working
From Functional to Process View
What is Process Mapping?
Why Process Map?
Advantages of Process Mapping
The Process Framework
Process mapping symbols
activities
Process Modeling Techniques
Workflow/Dependency Diagram
Flowcharts
Cross-Functional Flowcharts - „Swim Lanes‟
Expected results
Adding Metrics
QFD –Quality Function Deployment
QFD: HOUSE OF QUALITY
QFD: CASCADING HOUSES
Q&A
Thank you!
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Six-Sigma

Six-Sigma

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Published by krishnapriyavinodh
six sigma
six sigma

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Published by: krishnapriyavinodh on Feb 19, 2013
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08/31/2013

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