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Table Of Contents

An Introduction to Client Protection Assessments
Chapter 1: The Summary Statement
Chapter 2: Brief Institutional Background
Snap-shot in marketplace
Recent Performance
Codes of Conduct
Chapter 3: Key Contextual Factors
Chapter 4: Principles into Practice
The Basics about Indicators
Assessing Quality of Practices: Analysis is the Key
What is the big picture?
How consistent is implementation?
How difficult will it be to change?
What is strong evidence?
Report organization
Principle 1: Prevent over-indebtedness
Definition
Getting Started
Indicators
Assessing Performance: the Principle
Principle 2: Transparency
Getting started
Assessing Performance: The Principle
Credit Unions: Fair and Forthright Conversion --a Critical Transparency Issue
Principle: Responsible pricing
Principle 3: Appropriate Collections Practices
Principle 4: Ethical Staff Behavior
Principle 5: Complaints Handling and Resolution
Principle 6: Privacy of client data
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Conducting Client Protection Assessments-A Guide-The Smart Campaign

Conducting Client Protection Assessments-A Guide-The Smart Campaign

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Published by Carlos105
CPP Assessment Guide
CPP Assessment Guide

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Published by: Carlos105 on Feb 21, 2013
Copyright:Attribution Non-commercial

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08/13/2014

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