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FO I 10 Make Report Writer Ready for Printing

FO I 10 Make Report Writer Ready for Printing

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Published by: samismith on Feb 21, 2013
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12/01/2013

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OBEROI HOTELS AND RESORTS
T-ASK
T
RAINING in
A
TTITUDES,
S
KILLS and
K
NOWLEDGESTANDARD LESSON PLAN
FRONT OFFICE OPERATIONS
 
FO I 10MAKE REPORT WRITER (PRINTER) READY FOR PRINTING
IMPORTANT
Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the LessonPlan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ fromthe overall standard. Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will thenbe sent to each hotel so that it can update its library of lesson plans.In some cases a second version of the lesson plan may be required in cases where major differences in approach occur because of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLDfor publication throughout that brand.Your co-operation is requested to ensure true standardisation of quality training across the company.
VERSION: 1 JUNE 2006
 
PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET
TASK TITLE
Make report writer (printer) ready for printing
TRAINING AIM
Know the procedure for keeping report writer in the ready state for printingreports
TRAINING OBJECTIVES
Switch on/off the printer safely
Feed 132 column stationery into the printer 
Check if cartridge is in good condition
PRE-REQUISITES
None
SPECIAL NOTES
None
ENVIRONMENT FACTORS
Trainer and trainee to stand side-by-side (check left or right handed)
EQUIPMENTMATERIALSAUDIO VISUAL AIDS
1 Report writer (printer) 132 column132 column stationeryNoneNone
 
LESSON PLAN MAKE REPORT WRITER READY FOR PRINTING
A - ATTENTION
Ice breaker 
Questions about what has been happening to the trainee since last time.Check comfort level with the pace of learning.
Link back
 Ask if the trainee has any questions or problems with the last session,even if that task is not a pre-requisite for the task in this session.Test the trainee’s recall of the attitudes, skills and knowledge required for any task that is an
important
 pre-requisite for this particular task.
Attention
By asking questions:
Can you estimate how much this printer costs?Does it look different from other printers that you have seen?Have you seen 132-column stationery?ObjectiveBy the end of today’s session, you will be able to feed 132 columnstationery into this printer and set it in readiness for printingNeedFront office personnel print reports from time to time, for which 132-column sheet is required. To ensure rapid printing, it is necessary toleave this printer ready for printing at all times. You will be called uponto check if printer is ready when someone gives a command, hence youshould learn it perfectly.

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