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FO I 11 Prepare and Present Welcome Thali

FO I 11 Prepare and Present Welcome Thali

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Published by: samismith on Feb 21, 2013
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OBEROI HOTELS AND RESORTS
T-ASK
T
RAINING in
A
TTITUDES,
S
KILLS and
K
NOWLEDGESTANDARD LESSON PLAN
FRONT OFFICE OPERATIONS
 
FO B 11PREPARE AND PRESENT WELCOME THALI
IMPORTANT
Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made tothe Lesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operatingprocedure that may differ from the overall standard. Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revisedversion will then be sent to each hotel so that it can update its library of lesson plans.In some cases a second version of the lesson plan may be required in cases where major differences inapproach occur because of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLD for publication throughout that brand.Your co-operation is requested to ensure true standardisation of quality training across the company.
VERSION: 1 JUNE 2006
 
PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET
TASK TITLE
Prepare and present welcome thali
TRAINING AIM
Know how to prepare the traditional welcome thali in the standard way
TRAINING OBJECTIVES
 Answer why guests are welcomed in the traditional manner 
Prepare the oil lamp for the thali
 Assemble and present items on the thali
Welcome guest to the hotel
PRE-REQUISITES
Trainee should know from where to get all the materials and equipments
Trainee should know how to light the matches
SPECIAL NOTES
 An actor is required to role play as the guest
ENVIRONMENT FACTORS
Trainer and trainee to stand side by side
 Assigned place not be windy or with rapid air movements
EQUIPMENTMATERIALSAUDIO VISUAL AIDS
2 Marble-inlay plates or silver thalis or the thalis used in theunit2 lamps1 waste bin2 spoonsCottonOilMatch boxFlowers and petalsDuster and polishThe real thing
 
LESSON PLANPREPARE AND PRESENT WELCOME THALI
A- ATTENTION
Ice breaker 
Questions about what has been happening to the trainee since last time. Check comfort level with the pace of learning.
Link back
 Ask if the trainee has any questions or problems with the last session,even if that task is not a pre-requisite for the task in this session.Test the trainee’s recall of the attitudes, skills and knowledge required for any task that is an
important
 pre-requisite for this particular task.
Attention
By asking questions:
Have you seen how we welcome guests when they arrive in our hotel?Why do we welcome guests in this manner?ObjectiveBy the end of today’s session, you will be able to prepare the welcomethali in safe, hygienic and standard way to welcome guests in anappropriate manner.NeedLearning this task will allow you to become a part of the guestwelcoming procedure in the hotel. Moreover, the thali is required for every arriving guest, which means that you will have the opportunityto do this task many times during the day.

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