FAQ for Tutors

How do I find out when I can start working? You can start working as soon as you are booked for tutoring appointments. It is your responsibility to complete all UTP and HR paperwork. Please note: you will not be able to log your hours or be paid until your HR paperwork has been completed and processed. YES, YOU HAVE TO DO ALL THREE SESSION VERIFICATIONS. 1. Blue time cards are for individual appointments, green time cards are for group tutoring. Questions about signatures? See the digital version of Orientation at Hofstra.edu/UTP. 2. E-time can be accessed through your portal in My Apps. You can only stamp in and stamp out on Hofstra computers that are hard-wired. You must stamp in and out before and after your appointments. (Only do Etime if UTP is your only or primary job. If you do not see E-time, you must go to the HR Office/Office of Student Employment.) 3. Go to your schedule on TutorTrac and mark Attended or Missed in the Appointment Status bar. (Please note: Group Tutoring sessions do not require this step.)

HOW DO I CANCEL AN APPOINTMENT? In order to cancel an appointment, you need to call the UTP office (516)463-4953. You also need to get in touch with the student to reschedule the appointment. Remember, if you have to cancel within less than 24 hours advanced notice, it will count as a No-Show. HOW DO I SEE MY SCHEDULE? First, click on the box called Consultant Profile at the top of the screen. In order to see your tutoring schedule, go to TutorTrac > Main Menu > Access Your Schedule and choose University Tutorial Program for Center Profile.

Updated 2/2013

HOW DO I CHANGE MY AVAILABILITY? E-mail at UTP@hofstra.edu or or call UTP (516)463-4953

HOW DO I GET PAID FOR CRLA MODULE? DO I WRITE IT ON MY TIME CARD? DOES IT NEED A SEPARATE TIME CARD? For Online Modules E-mail UTP@hofstra.edu to inform us you have completed the module. Once it is graded, you will receive an e-mail telling you that you can move on to the next module. After you get the notice that it has been graded, you can put it on that weeks time card as Module [#_], Module [name], 1 hour, and date you completed it. In-Person Training Modules (Workshops) At the workshop, you will receive an assignment When you complete this assignment, hand it in with your time card Indicate the module on the time card as Session [name], 1 hour, and date you attended the workshop.

Updated 2/2013