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Narconon Fresh Start Curriculum A -The 5 Rookie Mistakes

Narconon Fresh Start Curriculum A -The 5 Rookie Mistakes

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Published by Mary McConnell
This is a leaked document.
DIVISION 6 B REGISTRATION TRAINING CURRICULUM “B”
NARCONON FRESH START

The 5 Rookie mistakes

There are certain mistakes almost every Reg IT make and do not even realize they are doing these things. If any one of these 5 mistakes are made the Reg Cycle never is able to begin never mind make it to the Website Walkthrough or Close. It is important that you look at these and become so familiar with them and how to avoid them that you never fall into these traps. These 5 mistakes are fatal and no Reg Cycle can survive them, so study them and every day review them to make sure you are not actively committing any of them as they are success prohibitors, show stoppers, lifesaving preventers and stat killers. Eradicate them and you will find it much easier to make it to the pitch and website walkthrough on most of your calls...
Read on how Narconon trains rookie registrars on their hotlines how to not make mistakes in getting that sale.
This is a leaked document.
DIVISION 6 B REGISTRATION TRAINING CURRICULUM “B”
NARCONON FRESH START

The 5 Rookie mistakes

There are certain mistakes almost every Reg IT make and do not even realize they are doing these things. If any one of these 5 mistakes are made the Reg Cycle never is able to begin never mind make it to the Website Walkthrough or Close. It is important that you look at these and become so familiar with them and how to avoid them that you never fall into these traps. These 5 mistakes are fatal and no Reg Cycle can survive them, so study them and every day review them to make sure you are not actively committing any of them as they are success prohibitors, show stoppers, lifesaving preventers and stat killers. Eradicate them and you will find it much easier to make it to the pitch and website walkthrough on most of your calls...
Read on how Narconon trains rookie registrars on their hotlines how to not make mistakes in getting that sale.

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Published by: Mary McConnell on Feb 22, 2013
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DIVISION 6 B REGISTRATION TRAINING CURRICULUM “B”NARCONON FRESH STARTNOVEMBER 11, 2012 The 5 Rookie mistakes
There are certain mistakes almost every Reg IT make and do not evenrealize they are doing these things. If any one of these 5 mistakes are madethe Reg Cycle never is able to begin never mind make it to the WebsiteWalkthrough or Close. It is important that you look at these and become sofamiliar with them and how to avoid them that you never fall into thesetraps. These 5 mistakes are fatal and no Reg Cycle can survive them, sostudy them and every day review them to make sure you are not activelycommitting any of them as they are success prohibitors, show stoppers,lifesaving preventers and stat killers. Eradicate them and you will find itmuch easier to make it to the pitch and website walkthrough on most of your calls.1.Don’t Take it PersonallyThe first rookie mistake is taking any communication from the parent,relative or addict personally. Realize that everything they have triedthemselves within the immediate family, extended family and outsidehelp via therapists, outpatient and inpatient programs had failed. Theyare going to be out rudiments and have many ARCx, present time problems and withholds in regards to the addict and the problems theaddiction has caused in general. Realize despite their efforts theaddiction has won and the scoreboard has 0 successes and 100failures. So taking their communication of anger, frustration, upsetsor apathy personally is not analytical. If would not matter who youwere (the milkman, mailman, Mike Tyson or the Oracle) their upsetsand miss emotion would be directed just the same. Spot it for what itis and do not take it personally. Remember in book 5, Kick the Catand be as exterior from their negative emotions and frustrations as possible. If you can put yourself somewhat exterior or outside thesituation looking in you will be much more effective and less likely totake any negative emotions or upsets personally.2.They’re not an Expert and You’re not an Order Taker 
 
The second mistake is taking what they want and think they need atface value. The mother says my daughter needs outpatient in BoiseIdaho so she can keep her job at Wal Mart and take care of her 2 year old son. You take this data, compute with it at face value and give her outpatient treatment centers in Boise Idaho. If the addict’s mother hadall the answers or for that matter any of the answers she would not beon the phone with you. The parent or relative is restimulated and fullof loss, failures, false datums and clearly does not have a clue whatthey need. Realize at this point that the Reg Process has not evenstarted yet, all you have done is introduce yourself and then the parentor relative has vomited a bunch of bad data, losses and then told youwhat they need and why, if you listen and then give them what is being requested the game is over before it even starts. Listening andthen acting on what the parents say they need is not very differentthen listening to the addict and what they say they need once theyarrive to the center.Picture this, John is a new student at NN SSL and walks up to theethics officer and tells him “hey dude, so I can go to course from like9am- 12pm on Monday, Wednesdays and Friday, the rest of the time Ineed to be shooting hoops because I am going to in the NBA, oh and Ionly eat organic beef and chicken, oh and I don’t need the sauna and book 5, I am all good there. Do you think the EO is going to take outa notepad and start taking notes and making arrangements based onwhat the student is saying? NO, Then why would you do that with aPTS, out rudiments parent that doesn’t know the first thing about whattheir addict son or daughter needs as far as drug treatment and why?It’s the same thing as a student on day 1trying to CS their own program, it’s laughable.
3.
Do not compute, think with, or let their comm affect your TR8. When a parent or relative calls in, realize that things are not goingvery well for them and their communication is going to be reactive,and all over the place and they are VERY PTS to their son, daughter or family member. Think back to 72 hours before you arrived at Narconon, now look at your parents and how they were 3 days, 2days,1 day and the day of you’re leaving for treatment. Were things a bitupside down, reactive and all over the place? So taking and granting beingness, importance and significance to what they are saying is notsurvival and will always lead you one place, a failed Reg cycle.
 
Realize also because despite Mom and Dad’s efforts the drugaddiction has perpetuated and because of that, Mom and Dad havecopped the condition of the addict. What is the highest condition a parent of an 18 year old girl who is shooting heroin and selling her  body for money? Do you think the Mom and Dad should be writingup Power Change or Affluence on the 2
nd
Dynamic? The answer isno! and it doesn’t matter if dad is a high powered attorney or Doctor or if Mom is the President of the PTA (Parent-Teacher Association),that’s great and good for them on their 3
rd
dynamic, you are actuallyspeaking with them about their 2
nd
Dynamic and they are an EthicsParticle on their 2
nd
Dynamic, condition wise most likely Confusion or Treason. Would it make sense to listen to, compute or think withwhat’s coming out of somebody’s mouth that is in lower conditions? NO4.Do not handle Originations or Objections at the beginning of the callAgain everything Mom has tried and believed would work failed,everything Dad has tried and believed would work failed, then theyhave gone to Aunt Betty who is the family opinion leader (becauseshe was a high school guidance counselor and dealt with misbehavingstudents) and Aunt Betty said “make sure you keep her close to homeso you can go visit and show your support” This is Mom or Dad’sonly stable datum and the only straw they are holding onto, no matter what they have to make sure that Suzy is close to home because her seeing the 2year old is the solution to her sobriety and getting throughthe treatment. Now whether it’s this firm or it’s more their instinctthat they inherently feel the addict should be close to home, you goingin and “handling them” right off the bat and taking up their “StableDatum” and telling them it is wrong, well it’s not going to get youvery far.Here is a real life example. You’re at Starbucks ordering a coffee,someone who you have never met before or seen before walks up toyou while you are ordering and says “Hey Dude, don’t order thatdrink, that drink sucks only losers order that drink you need to order the caramel latte with chai blah blah blah...... what is your response tothat going to be?? Why?? Because you don’t know them, they havenot built ARC with you nor done anything that would make you wantto listen to anything they have to say. So bottom line is when on the

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