eGovernment and mGovernment Integration:Role in Public Administration ReformMerima AVDAGIĆ, M.Sc.
The eGovernment Project Manager, UNDP BiH Marsala Tita 48, Sarajevo 71000, Bosnia and Herzegovina
Nera NAZEČIĆ, M.A. Candidate
Programme Manager of the eLeadership Programme for the Western Balkans/ Head of Regional Stability Pact eSEE Initiative Secretariat, UNDP BiH Marsala Tita 48, Sarajevo 71000, Bosnia and Herzegovina
Zlatan ŠABIĆ, M.Sc., Ph.D. Candidate
University of Sarajevo, Faculty of Electrical Engineering, and eGovernment Specialist, UNDP BiH Marsala Tita 48, Sarajevo 71000, Bosnia and Herzegovina
Tarik ZAIMOVIĆ, M.A.
University of Sarajevo, Faculty of Economics, and ICT Portfolio Manager, UNDP BiH Marsala Tita 48, Sarajevo 71000, Bosnia and Herzegovina
Strapped between 20th century that’s marked with permanently engraved suffering, and globally oriented 21
century, BiH continues to evolve. Throughout its recent history, Bosnia went through one-party, unitary systemas part of the Socialist Federal Republic of Yugoslavia
SFRY), trubulent war, post Dayton state of independency, up to its current status of economic, political and ideological transition – resulting in a situationwhere efficient and effective public administration is essential, and in BiH, the public administration requires a serious reform. Under constant pressure to streamline its public administration reform (PAR) processes,information and communication technologies (ICT) are key element of government activities.
Specifically,eGovernence, and mGovernence as a subsector, has immediate impact on the overall re-engineering of PAR, aswell as its support toward a more efficient and effective administration. This paper establishes the link and effect of eGovernment and mGovernment on PAR, as well as analyses realistically the situation within BiH for exploiting the eGovernment and mGovernment to it full potential. Nevertheless, eGovernence and mGovernenece, as well as overall ICT usage is not panacea, and it is clear that it has to have a clear approach, strategy as well as action plan in order to have an positive impact. One way todo this is through regional frameworks, such as Electronic South Eastern Europe Initiative, anintergovernmental platform of the countries of the Western Balkans who jointly employed ICT as a strategic tool for economic growth, employment rise, EU integration and long-term stability of the region. The strategic effortsof these regional frameworks are focused on Information Society development, encapsulated in Electronic South Eastern Europe (eSEE) Agenda (2002/2007) and eSEE Agenda Plus (2007/2012), and both of these strategicdocuments are supplemented by Taskforce for Broadband Action Plan (bSEE) position on eGovernment, as well as mGovernment – as central development point within agenda in the upcoming period.