Foreword by the Italian Government for Whitepaper - E-Govt Plan of Action - Azuddin Jud Ismail

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Government of ItalyMinistry for Innovation and Technologies

United NationsDepartment of Economic and Social Affairs

Plan of ActionE-Government for Development

May 2002

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“The promotion of ICT should not be a substitute for the efforts to ensurethe development and modernization of basic sectors of the economy but should complement and enhance these efforts. Access to information and knowledge-sharing, in fact, is largely determined by the capacity to generate and utilizeknowledge as well as policy and legal/regulatory frameworks.National programs for putting ICT in the service of development must beintegrated into national development strategies, as defined and implemented onthe basis of national priorities and on the principle of national ownership of suchstrategies. These programs need to enunciate a national vision of challengesand approaches, establish national priorities and, as appropriate, a national focal point, and provide a conducive environment for the rapid diffusion,development and use of information technology.

”

Ministerial Declaration at the High-Level Segment, ECOSOC 2000

“ICT empowers, benefits and links people the world over, allows global citizens to express themselves and know and respect one another. It also hasimmense potential for enabling economies to expand further, countries toenhance public welfare and promote stronger social cohesion and thusdemocracy to flourish

.”

G8 Communiqué, Okinawa, 2000

“E-strategies should distinguish and recognize the importance of eGovernmment for internal efficiency and effectiveness within government, aswell as of eGovernance for institutional capacity building, transparency,accountability and its ability to enhance democratic governance

.

The growth of e-government as a means of achieving a critical mass of on-line content and encourage governments to provide widely-available free-of-charge access to state owned information and local content

.”

DOT Force Report, Genoa, 2001

“The challenges that we confront today are beyond the reach of any Stateto meet on its own. At the national level, we must govern better, and at theinternational level, we must learn to govern better together. Effective States areessential for both tasks, and their capacity for both needs strengthening”

Kofi Annan, United Nations Secretary-General

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Table of Contents

Foreword by the Italian Government

.............................................................................4

Foreword by the United Nations Department of Economic and Social Affairs

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Introduction

..............................................................................................................................7

1.

Meeting the Challenge: the pre-implementation phase

................................10

1.1.

E-Government readiness: understanding key factors

........................................................10

1.2.

Vision

....................................................................................................................................................14

1.3.

Strategic Goals

..................................................................................................................................15

1.4.

Priorities

...............................................................................................................................................15

2.

From assessment to action: creating the enabling environment

..............22

2.1.

Political conditions and leadership

.............................................................................................22

2.2.

Regulatory framework

....................................................................................................................23

2.3.

Organizational conditions

..............................................................................................................24

2.4.

Human resources

.............................................................................................................................252.5. Financial resources..................................................................................................................................26

2.6.

Communication

.................................................................................................................................28

2.7.

Technological conditions

................................................................................................................29

2.8.

Data requirements

...........................................................................................................................29

3.

Involvement of key stakeholders and identification of role players

.........31

4.

Monitoring, evaluation and reporting

....................................................................33

5.

The international community response

................................................................39

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