Tablet apps have created a mindset in the user-community that IT services are both easy to acquireand cheap. Many apps are single user and not highly dependent on interoperation with other IT services. TheCloud has created a ‘plug and go’ perception in the user’smind. But as the Cloud drits deeper into organisationsthe underlying complexity in respect o inrastructure andinormation architecture will become painully apparent.It is sae to say that the ease o access to IT servicesgoing orward will be inversely proportional to the ensuingcorporate headache, unless IT and business leaders realisethat the implementation o Cloud services requires careulmanagement. This paper will explore this rom a user, workplace andtechnology perspective. It will also make recommendationsthat will increase the likelihood that the transition to the Cloudembraces the evolving needs o 21st century organisationsand maintains your personal business relevance.
Considerations – Users
There was a time when users simply harnessed IT in a dispassionate manner to automate repetitiveelements o their business processes. Thanks to the Cloudthe users have options to the extent that their choice o application is almost a liestyle statement. This may be slightly overstating it, but the reality is that BYOD(Bring Your Own Device) is simply the start o what youmight call BYOS (BYO Services). I your organisation intendsto acquire the sales team rom a rival then the HR unctionneeds to be braced or the act that they may well demandthat their migration is conditional on the use o their preerredCRM system.In an increasingly talent-short market, the IT department willhave no choice but to accommodate what might appear tobe Diva-esque behaviour. Social media access will also behigh on the demand-list, both as a business and personaltool. Such is the blurring o the work-lie boundary. Thesetools must be available when and where the user needsthem. Convergence o social media, mobility and theCloud is happening and it needs to be designed into thecorporate inrastructure. As users migrate rom being organic cogs in the corporatemachine to ree-thinking creative decision makers, they will want to have access to tools that help them learn about thepast and predict what will happen in the uture. The data-poolrom which they draw inerences is becoming more complex, varied and deeper. Business intelligence and big data needto be actored into the Cloud strategy. As technology becomes inused into every aspect o theusers’ world, managing these empowered clients in terms o their requirements/expectations becomes more challenging.IT leaders need to develop the necessary sot competences.Social skills are just the tip o the iceberg. Sociological andanthropological skills will be required.