CC3002 2012-13

Coursework Assignment

CC3002 2012-13 Coursework Assignment 1 Case Study: SMARTS UK Ltd. Key information: Type: Title: Weighting: Submission date: Submission procedure: Constraints: Individual report "SCIMITAR and FROSTIE: Preliminary Installation and Support Plan" For formative feedback only 25 March 2013 In seminar session to tutor Font must be 12pt (Times New Roman or Arial) Margins of 1 inch/2.5cm minimum around each page Report must be no longer than 3 pages SMARTS UK Ltd case study

See also:

Assignment specification: This coursework assignment is based on the SMARTS case study, available in WebLearn. You have the role of FROSTIE and SCIMITAR project manager, responsible for planning the installation and support of the FROSTIE and SCIMITAR systems. There are two stages: preliminary plan (assignment 1) final plan (assignment 2) In this coursework assignment (1), a report is required by the Steering Committee, entitled "FROSTIE and SCIMITAR: Preliminary Installation and Support Plan". This report is individual work and must be submitted as specified and by the deadline. The report must be presented in 12pt font (Times New Roman/Arial) and must be no more than 3 pages in length. Diagrams and/or tables may be used if appropriate, but these must be within the page limit specified. There should be no title page, table of contents or appendices for this report. Please note the following:
Specific guidance on report content and structure is provided below. Do not provide separate title or contents pages for this report; the report title should be clearly visible at the top of the first page. Your name and student ID must appear on every page of the report, e.g. in the page header or footer. All section headings and sub-headings specified below must appear in the report. The questions asked under each sub-heading below provide guidance in developing the appropriate content for each section. Interpret the questions and apply them to the case study in order to develop suitable answers. The questions themselves should not appear in the report, nor should there be any additional sections. A references section is not required for this preliminary report.

For each section, marks will be awarded for statements which:

answer the question(s) posed, are relevant to the facts contained in the case study, correspond to this assignment specification, and form part of a coherent and consistent plan of action

Page 1

CC3002 2012-13

Coursework Assignment

Structure and content guidance: The report must include the following sections and sub-sections: 1. Introduction 1.1. Purpose of document
What is the purpose of this report? Note that this refers to the document, not the project as a whole.

1.2. Scope
What is included in the plan? What is not included? (i.e. identify the 'boundaries' of the plan.) State any assumptions in this section.

2. Installation 2.1. Deployment plan

What is the overall approach to the installation of the FROSTIE and SCIMITAR systems, i.e. how will the system be deployed (or "rolled-out")? This may be "immediate cut-over/direct changeover", "parallel running", "phased geographic", phased by function, "pilot" or a suitable combination of approaches. Provide an overview of how this approach will be put into use.

2.2. Data migration

What data is required in the new system? How will data be transferred from existing sources into the new system? Is there any existing data not required by the new system?

2.3. Training
Which users will need training, and what sort of training do they need? When should training be arranged for users?

2.4. Business change issues

What are the key business issues that SMARTS will face during the installation of the FROSTIE and SCIMITAR systems?

3. Support 3.1. Support needs

Who will require support? Outline the group(s) of people who will have access to the support service. What are the hours of service during which Help Desk support is provided?

3.2. The Help Desk

How will the SMARTS support service operate? Provide a brief description of the proposed Help Desk, including: the intended support model under which the Help Desk will operate where the Help Desk will be located, and how it will be staffed

3.3. Issue tracking and escalation

What categories of support issue will the Help Desk recognise? How will records of issues reported by users be maintained and updated? How and when will support issues be escalated to the next level?

3.4. Support service levels

What service level targets are defined for each category of support issue?

End of Coursework Assignment Specification

Consider this assignment as a preliminary report to the Steering Committee, who will provide feedback for use in the final report.

Page 2

CC3002 2012-13

Coursework Assignment

CC3002 2012-13 Coursework Assignment 1 Case Study: SMARTS UK Ltd. Key information: Type: Title: Weighting: Submission date: Submission procedure: Constraints: Individual report "SCIMITAR and FROSTIE: Preliminary Installation and Support Plan" For formative feedback only 25 March 2013 In seminar session to tutor Font must be 12pt (Times New Roman or Arial) Margins of 1 inch/2.5cm minimum around each page Report must be no longer than 3 pages SMARTS UK Ltd case study

See also:

Assignment specification: This coursework assignment is based on the SMARTS case study, available in WebLearn. You have the role of FROSTIE and SCIMITAR project manager, responsible for planning the installation and support of the FROSTIE and SCIMITAR systems. There are two stages: preliminary plan (assignment 1) final plan (assignment 2) In this coursework assignment (1), a report is required by the Steering Committee, entitled "FROSTIE and SCIMITAR: Preliminary Installation and Support Plan". This report is individual work and must be submitted as specified and by the deadline. The report must be presented in 12pt font (Times New Roman/Arial) and must be no more than 3 pages in length. Diagrams and/or tables may be used if appropriate, but these must be within the page limit specified. There should be no title page, table of contents or appendices for this report. Please note the following:
Specific guidance on report content and structure is provided below. Do not provide separate title or contents pages for this report; the report title should be clearly visible at the top of the first page. Your name and student ID must appear on every page of the report, e.g. in the page header or footer. All section headings and sub-headings specified below must appear in the report. The questions asked under each sub-heading below provide guidance in developing the appropriate content for each section. Interpret the questions and apply them to the case study in order to develop suitable answers. The questions themselves should not appear in the report, nor should there be any additional sections. A references section is not required for this preliminary report.

For each section, marks will be awarded for statements which:

answer the question(s) posed, are relevant to the facts contained in the case study, correspond to this assignment specification, and form part of a coherent and consistent plan of action

Page 1

CC3002 2012-13

Coursework Assignment

Structure and content guidance: The report must include the following sections and sub-sections: 1. Introduction 1.1. Purpose of document
What is the purpose of this report? Note that this refers to the document, not the project as a whole.

1.2. Scope
What is included in the plan? What is not included? (i.e. identify the 'boundaries' of the plan.) State any assumptions in this section.

2. Installation 2.1. Deployment plan

What is the overall approach to the installation of the FROSTIE and SCIMITAR systems, i.e. how will the system be deployed (or "rolled-out")? This may be "immediate cut-over/direct changeover", "parallel running", "phased geographic", phased by function, "pilot" or a suitable combination of approaches. Provide an overview of how this approach will be put into use.

2.2. Data migration

What data is required in the new system? How will data be transferred from existing sources into the new system? Is there any existing data not required by the new system?

2.3. Training
Which users will need training, and what sort of training do they need? When should training be arranged for users?

2.4. Business change issues

What are the key business issues that SMARTS will face during the installation of the FROSTIE and SCIMITAR systems?

3. Support 3.1. Support needs

Who will require support? Outline the group(s) of people who will have access to the support service. What are the hours of service during which Help Desk support is provided?

3.2. The Help Desk

How will the SMARTS support service operate? Provide a brief description of the proposed Help Desk, including: the intended support model under which the Help Desk will operate where the Help Desk will be located, and how it will be staffed

3.3. Issue tracking and escalation

What categories of support issue will the Help Desk recognise? How will records of issues reported by users be maintained and updated? How and when will support issues be escalated to the next level?

3.4. Support service levels

What service level targets are defined for each category of support issue?

End of Coursework Assignment Specification

Consider this assignment as a preliminary report to the Steering Committee, who will provide feedback for use in the final report.

Page 2

CC3002 2012-13

Coursework Assignment

CC3002 2012-13 Coursework Assignment 1 Case Study: SMARTS UK Ltd. Key information: Type: Title: Weighting: Submission date: Submission procedure: Constraints: Individual report "SCIMITAR and FROSTIE: Preliminary Installation and Support Plan" For formative feedback only 25 March 2013 In seminar session to tutor Font must be 12pt (Times New Roman or Arial) Margins of 1 inch/2.5cm minimum around each page Report must be no longer than 3 pages SMARTS UK Ltd case study

See also:

Assignment specification: This coursework assignment is based on the SMARTS case study, available in WebLearn. You have the role of FROSTIE and SCIMITAR project manager, responsible for planning the installation and support of the FROSTIE and SCIMITAR systems. There are two stages: preliminary plan (assignment 1) final plan (assignment 2) In this coursework assignment (1), a report is required by the Steering Committee, entitled "FROSTIE and SCIMITAR: Preliminary Installation and Support Plan". This report is individual work and must be submitted as specified and by the deadline. The report must be presented in 12pt font (Times New Roman/Arial) and must be no more than 3 pages in length. Diagrams and/or tables may be used if appropriate, but these must be within the page limit specified. There should be no title page, table of contents or appendices for this report. Please note the following:
Specific guidance on report content and structure is provided below. Do not provide separate title or contents pages for this report; the report title should be clearly visible at the top of the first page. Your name and student ID must appear on every page of the report, e.g. in the page header or footer. All section headings and sub-headings specified below must appear in the report. The questions asked under each sub-heading below provide guidance in developing the appropriate content for each section. Interpret the questions and apply them to the case study in order to develop suitable answers. The questions themselves should not appear in the report, nor should there be any additional sections. A references section is not required for this preliminary report.

For each section, marks will be awarded for statements which:

answer the question(s) posed, are relevant to the facts contained in the case study, correspond to this assignment specification, and form part of a coherent and consistent plan of action

Page 1

CC3002 2012-13

Coursework Assignment

Structure and content guidance: The report must include the following sections and sub-sections: 1. Introduction 1.1. Purpose of document
What is the purpose of this report? Note that this refers to the document, not the project as a whole.

1.2. Scope
What is included in the plan? What is not included? (i.e. identify the 'boundaries' of the plan.) State any assumptions in this section.

2. Installation 2.1. Deployment plan

What is the overall approach to the installation of the FROSTIE and SCIMITAR systems, i.e. how will the system be deployed (or "rolled-out")? This may be "immediate cut-over/direct changeover", "parallel running", "phased geographic", phased by function, "pilot" or a suitable combination of approaches. Provide an overview of how this approach will be put into use.

2.2. Data migration

What data is required in the new system? How will data be transferred from existing sources into the new system? Is there any existing data not required by the new system?

2.3. Training
Which users will need training, and what sort of training do they need? When should training be arranged for users?

2.4. Business change issues

What are the key business issues that SMARTS will face during the installation of the FROSTIE and SCIMITAR systems?

3. Support 3.1. Support needs

Who will require support? Outline the group(s) of people who will have access to the support service. What are the hours of service during which Help Desk support is provided?

3.2. The Help Desk

How will the SMARTS support service operate? Provide a brief description of the proposed Help Desk, including: the intended support model under which the Help Desk will operate where the Help Desk will be located, and how it will be staffed

3.3. Issue tracking and escalation

What categories of support issue will the Help Desk recognise? How will records of issues reported by users be maintained and updated? How and when will support issues be escalated to the next level?

3.4. Support service levels

What service level targets are defined for each category of support issue?

End of Coursework Assignment Specification

Consider this assignment as a preliminary report to the Steering Committee, who will provide feedback for use in the final report.

Page 2