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NASAsphere Pilot Report 2008 Public

NASAsphere Pilot Report 2008 Public

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Published by Celeste Merryman
This report discusses the findings from a social networking pilot study conducted inside NASA in 2008. The purpose of this social networking pilot was to investigate adoption and use of online social networking technology by NASA employees and contractors to cross-center and organizational boundaries and facilitate
collective intelligence.
This report discusses the findings from a social networking pilot study conducted inside NASA in 2008. The purpose of this social networking pilot was to investigate adoption and use of online social networking technology by NASA employees and contractors to cross-center and organizational boundaries and facilitate
collective intelligence.

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Published by: Celeste Merryman on Feb 23, 2009
Copyright:Attribution Non-commercial

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10/17/2011

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Findings from the NASAsphere Pilot
Jet Propulsion Laboratory, California Institute of TechnologyKnowledge Arciteture and Technology Task
Report written by: Celeste Merryman
JPL Pilot Team:
Celeste Merryman, pilot manager, Computer Sciences Corporation, NASA JPLDougals Hughes, project manager, NASA JPL
Copyright 2008 California Institute of Technology, Government Sponsorship Acknowledged
Version‐8/20/08 CL#08‐4654
Images provided by and used with permission of Socialcast.
 
FINDINGS FROM THE NASASPHERE PILOT
 
2 AUGUST 2008, NASA JET PROPULSION LABORATORY
 
Table of Contents
EXECUTIVE SUMMARY 4
 
1.
 
INTRODUCTION 11
 
1.1
 
F
EDERAL
A
GENCY
C
ASE
S
TUDY
11
 
1.2
 
NASA
 
A
PPLICATION
12
 
1.3
 
P
HASE
1
 
R
ESEARCH
S
COPE
13
 
1.4
 
P
HASE
2
 
R
ESEARCH
S
COPE
13
 
2.
 
METHODOLOGY 14
 
2.1
 
P
HASE
1 14
 
2.1.1
 
P
ARTICIPANTS
14
 
2.1.2
 
P
ILOT
O
VERVIEW
14
 
2.2
 
P
HASE
2 15
 
2.2.1
 
P
ARTICIPANTS
15
 
2.2.2
 
P
ILOT
O
VERVIEW
16
 
3.
 
RESEARCH FINDINGS 16
 
3.1
 
P
HASE
1
AND
2
 
R
ESEARCH
Q
UESTIONS
16
 
3.1.1
 
W
OULD
NASA
EMPLOYEES AND CENTER CONTRACTORS PARTICIPATE IN SOCIAL NETWORKINGPILOT
? 18
 
3.1.2
 
W
OULD SOCIAL NETWORKING BE USED BY MULTIPLE GENERATIONS
? 18
 
3.1.3
 
W
OULD
NASA
EMPLOYEES AND CENTER CONTRACTORS USE SOCIAL NETWORKING TODISCUSS WORK
-
RELATED TOPICS
? 20
 
3.1.4
 
W
OULD
NASA
EMPLOYEES AND CENTER CONTRACTORS FIND SOCIAL NETWORKING USEFULENOUGH TO INVITE THEIR COLLEAGUES
? 23
 
3.1.5
 
W
OULD
NASA
EMPLOYEES AND CENTER CONTRACTORS FIND SOCIAL NETWORKING A USEFULWAY TO INTERACT WITH OTHER
NASA
EMPLOYEES AND CONTRACTORS
? 25
 
3.2
 
P
HASE
2
 
F
INDINGS
28
 
3.2.1
 
T
ECHNICAL
C
APABILITIES
28
 
3.2.2
 
C
ROSS
-
CENTER
P
ROGRAMS OR
P
ROJECTS
28
 
3.5
 
O
THER
F
INDINGS
30
 
3.5.1
 
E
ASE OF
U
SE
30
 
4.
 
DISCUSSION 32
 
4.1
 
C
REATED A
S
ENSE OF
C
OMMUNITY
33
 
4.2
 
E
NHANCED
C
ONNECTIONS
33
 
4.3
 
U
SED FOR
NASA
 
B
USINESS
34
 
4.3.1
 
M
AKING AND
S
HARING
C
ONNECTIONS
34
 
4.3.2
 
S
HARING A
DAY
-
IN
-
THE
-
LIFE
OF A
NASA
SCIENTIST
34
 
4.3.3
 
A
SKING WHERE TO FIND CRITICAL INFORMATION AND DATA TO SUPPORT A
NASA
TASK
35
 
4.4
 
I
MPACT
O
UTSIDE OF
NASA 36
 
 
FINDINGS FROM THE NASASPHERE PILOTAUGUST 2008, NASA JET PROPULSION LABORATORY 3
 
Table of Contents continued
5.
 
RECOMMENDATIONS 37
 
5.1
 
R
ECOMMENDATIONS AND
P
OTENTIAL
F
UTURE
U
SE BY
P
ARTICIPANTS
37
 
5.1.1
 
R
ECOMMENDATIONS BY
P
ARTICIPANTS
37
 
5.1.2
 
P
OTENTIAL
F
UTURE
U
SE BY
P
ARTICIPANTS
38
 
5.2
 
R
ECOMMENDATIONS TO
NASA
FOR
I
MPLEMENTATION
39
 
5.2.1
 
I
MPLEMENTATION
P
HASE
1 39
 
5.2.2
 
I
MPLEMENTATION
P
HASE
2 40
 
REFERENCES 42
 
APPENDIX A - SOCIALCAST CLIENT DATA SECURITY INFORMATION 43
 
1.
 
A
PPLICATION
S
ECURITY
43
 
2.
 
D
ATA
C
ENTER
S
ECURITY
43
 
APPENDIX B POSTINGS AND RESPONSES FROM NASASPHERE 44
 
P
ARTICIPANT RESPONSES TO THE QUESTION
“W
HAT ARE YOUR THOUGHTS ON THE ADOPTION OFSOCIAL NETWORKING IN
NASA?
 
I
S IT JUST FOR
G
EN
 Y
ERS
,
OR CAN US OLDER FOLKS DO IT TOO
?”44
 
P
ARTICIPANT RESPONSES TO THE QUESTION
”W
HAT DO YOU SEE AS THE BIGGEST BENEFIT OF
NASA
SPHERE
?” 47
 

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