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Course: Communication – Chronological & Spatial OrganizationInstructors:Irfan Awate – Cell +91 9657719511Anant Gairola – Cell +91 9657719506Parag Khare – Cell +91 9890051814Dates:
Date Day Topic Cummins Volunteers25th Feb Wednesday
Chronological & Spatial Organisation Anant Gairola, Irfan Awate, Parag Khare
26th Feb Thursday
Chronological & Spatial Organisation Anant Gairola, Irfan Awate, Parag Khare
27th Feb Friday
Chronological & Spatial Organisation Anant Gairola, Irfan Awate, Parag Khare
28th Feb
Saturday
1st March
Sunday
2nd March Monday
Chronological & Spatial Organisation Anant Gairola, Irfan Awate, Parag Khare
3rd March Tuesday
Chronological & Spatial Organisation Anant Gairola, Irfan Awate, Parag Khare
All three instructors will be attending the class on Wednesday. Furtherschedule to be determined at that time.Table of Contents
Introduction...........................................................................................................2
 
Why is communication important.......................................................................2Types of communication in a business environment.........................................2Organization.........................................................................................................2
 
Why is it important to be organized?.................................................................2Ways to be organized........................................................................................2Listening...............................................................................................................3
 
What is listening?..............................................................................................3The Process of listening,...................................................................................3Barriers to listening:...........................................................................................5Types of Listening.............................................................................................5Speaking...............................................................................................................7
 
Telephoning.......................................................................................................8Teleconferencing.............................................................................................12Meeting Etiquettes...........................................................................................12What Makes Meeting Wasteful........................................................................13Using Mobile Phones......................................................................................13Smart Emails...................................................................................................14
 
 
Introduction
Why is communication important 
o
How is communicating in a business environment different from theother communication we have done so far
Types of communication in a business environment 
Informal discussions
Formal meetings
Conference calls
 
o
Small actions and signals are more important than words
Organization
Why is it important to be organized? 
Information overload
Shows professionalism
Increases efficiency, more time with family / lesiure
Ways to be organized 
Spatial organization
•
Keeping the space you live and work in organized
•
Simple things but very effective
•
Eliminate distractions
o
No posters
o
Don’t work / study with TV or music
o
 
•
Easy access to information
o
Keep your books / files / folders organized
o
Neatly mark and label items
o
 
Hierarchal organization
•
Method for organizing data and information in astructured manner
•
Makes it easy to remember and communicate toothers
•
Different ways to organize your data
o
Column
o
Matrix
o
Venn diagram
o
Heirarchal
o
Network
 
Being organized when communicating with others
•
No matter what form of communication – use thesesteps
•
Prepare, prepare, prepare
•
What is your story?
•
What do you want to get from this person
•
Think of your audience
Listening
What is listening? 
Listening is the most basic advising skill. The elements of listening behaviorinclude eye contact, body language, verbal responses, and vocal tone.Numerous definitions of listening have been proposed. Perhaps the mostuseful one defines listening as the process of receiving, attending, andunderstanding auditory messages; that is, messages transmitted through themedium of sound. Often, the steps of responding and remembering are alsoincluded
The Process of listening,
Listening is a complex process—an integral part of the total communicationprocess, albeit a part often ignored.The process moves through the first three steps—receiving, attending,understanding—in sequence.Active Listening
 
Two components of active listening are:
Empathy
= The ability to see the world the way another sees it; from anotherperson's "frame of reference."
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