- 1

2555

- 2

 1
:

- 3


6

(general dentist)
1.
1.1.

1.2.
1.3.
1.4.
2.
2.1.

2.2.

2.3.

2.4.

3.
3.1.
3.2.

3.3.

3.4.
4.
4.1.

4.2.
4.3.
4.4.

- 4

5.
5.1.
5.2.
5.3.

5.4.

6.
6.1.

6.2.

6.3.
/
6.4.

6.5.
6.6.

1.
2.
3.
4.
5.

/
/

- 5

-
-
-
-
-
-

-
-
-

-
-
-
-
-
-
-
-
-

-
-
-
-
- 6

 2
: PDCA Cycle
PDCA Cycle (Shewhart Cycle, PDSA Cycle, Deming Cycle)
4
Plan (P)
Do (D)

Check (C)

Act (A)

PDCA
1. Plan ()
PDCA

/
2. Do ()

/

- 7

3. Check ()

4. Act ()



PDCA

- 8

 PDCA

- 9

 PDCA
PDCA
Plan

1.
2.
3.
4.
5.

Do
Check
Act

6.
7.
8.
9.
10.
11.
12.
13.

/

:

()

- 10

( )

/

()
..................TU Open House 2011.......................................................................................................................................
.. ...2554..................................................................................................................................................................

( 5)

(4.19)

(4.21)

(4.12)

(4.18)

(4.21)

(4.18)

(4.57)

(4.33)

(4.07)

(4.53)

- 11




1.


2.



3
1.
2.
3.



3.



4.

5.

- 12

6.
6.1

6.2

7.

8. ///


2

20

- 13

350

150

500

3.51

5.00

1.

. 3.1
. 18.1

2.

3.

. 3.1

. 3.1

3.51

5.00

: 5 1, 2, 3, 4, 5
1.00 1.49
2.50 3.49

4.50 5.00

1.50 2.49
3.50 4.49

- 14

9. /

(Plan)

1.

2. /


3.
4.
4.1
4.2
4.3
4.4
4.5 //
5. /

6. :
7.

(Do)

8. ()

(Check)

9.

(Act)

10.

11.
12.
13. ()

9.

- 15

10.



11. /

- 16

2555

1.
(.)
2555


2.
1.
2.
3.
4.

3.

24
24

4.
8 10 2555
5.

6.

- 17

7.
/
1.

2.

3.

. . . .

3.1

3.2

3.2

()

8.

1. 24
2. 3.51
9.
2555 10,100 ()

1.
-
2.

10,000

100
10,100

()

- 18

10.
1.

2.
3.
4.

()

()

.....................................................................
(......................................)

(..............................................................)

.....................................................................
(..........................................................)

- 19

 2555
8 2555
5.00 8.00 .

08.00 - 08.45 .

08.45 - 11.15 .

11.15 16.30 . 16.30 18.00 . 18.00 19.00 . 19.00 23.00 . 23.00 .

-

suntara

()

9 2555
07.00 08.30 . 08.30 09.30 . 09.30 12.00 . 12.00 13.30 . 13.30 15.30 . 15.30 17.30 . 17.30 19.00 . 19.00 22.30 . 22.30 24.00 . 24.00 .
-

10 2555
07.00 08.30 . 08.30 11.30 . 11.30 .
-

- 20

 2555
8 10 2555

: ( ) ( ) ..........

5= 4= 3= 2= 1=

1.
2.
3.
4.
5.
6.
7.
8.
9.

...............................................................................................................................................................................................
...............................................................................................................................................................................................
...............................................................................................................................................................................................
...............................................................................................................................................................................................
...............................................................................................................................................................................................
...............................................................................................................................................................................................
...............................................................................................................................................................................................
...............................................................................................................................................................................................

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1.
2.

1.

5
()
17

4
3
2
()
16

()
6

()
3

1
()
2

44

5
/()

4
3
2
/()

1. 17 (38.63) 16 (36.36)

/()

/()

/()

6 (13.63)

3 (6.81)

2 (4.54)

17 x 5 = 85
16 x 4 = 64
6 x 3 = 18
3x2=6
2x1=2
44
85 + 64 + 18 + 6 + 2 = 175/44 = 3.97
3.97 5.00

- 22

 2555
8 10 2555

: ( ) ( ) ..........

5= 4= 3= 2= 1=

5
4
3
1.
4.08 3 (12) 21 (84) 1 (4)
2.
4.36 10 (40) 14 (56) 1(4)
3.
4.16 4 (16) 21 (84)
4.

3.72 8 (32) 16 (64) 1(4)

3.72 12 (48) 8 (32) 5 (20)
5.

6.

3.84 9 (36) 11 (44) 5 (20)

7.

4.04 3 (12) 20 (80) 2 (8)

8.

3.84 3 (12) 15 (60) 7 (28)

9.
4.32 8 (32) 17 (68)
-

...............................................................................................................................................................................................
...............................................................................................................................................................................................
...............................................................................................................................................................................................
...............................................................................................................................................................................................

- 23

 PDCA
()

( 5)

(4.19)

(4.21)

(4.12)

(4.18)

(4.21)

(4.18)

(4.57)

(4.33)

(4.07)

(4.53)

( 3-4)
PDCA
1.
2.
3.
4.
5.
6.

- 24