BecomingaTrustworthyLeader:PsychologyandPractice RoutledgePress,2013 AneilK.Mishra,Ph.D.andKarenE.Mishra,Ph.D.

Basedontwodecadesofresearchinvolvingmultipleorganizationsincludingaerospace, automotive,computerhardwareandsoftware,consumerproducts,healthcare, hospitalityandrestaurants,nonprofits,andtransportation. UtilizingprimaryresearchinvolvinginterviewswithscoresofCEOs,presidents, managers,andacademicexperts,aswellassurveysofthousandsofemployees,and companydataonemployeeturnoveraswellasmarketperformance.Ourownpeer reviewedresearch,supportedbyhundredsofotheracademicstudies,isintegratedwith ourconsultingandcoachingwithfirmsinboththeFortune500andEntrepreneur500. Weidentifyfourkeydimensionsoftrustleaderstrustworthinessandtrustbuilding withinorganizations:Reliability,Openness,Competence,andCompassion,ortheROCC ofTrust. LeadersprofiledincludeSheldonYellen,featuredinUndercoverBoss;theowners/family ofTwoMenandaTruck,International;TedCastle,Owner&PresidentofRhinoFoods; andBobLintz,TrusteeoftheClevelandClinicandformerGeneralMotorsPlant Manager. TheROCCofTrustspositiverelationshipwithteamperformance,organizational innovation,employeeengagement,andimprovedhealthcareoutcomesispresented throughcompellingcasestudiesandasynthesisofempiricalresearch. EachchapterconcludeswithasetofTrustTipstohelpleadersimmediatelyapplyour conceptsandfindings.

TableofContents OverviewofOurBook WhatisTrustandWhyDoesitMatter? LeadersareBornandMade:HowTrustandLeadershipFitTogether AcceleratingChangebyDevelopingYourOwnTrustNetworkTM BuildingTrustwithTeams MakingChangeLastbyCreatingOrganizationalTrust CreatingInnovationCulturethroughtheROCCofTrust TrustAcrossBorders LeadershipandTrustinHealthcareContexts RebuildingTrust MakingTrustLastbyEnlargingYourPurpose