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Contoh Kertas Kerja
Contoh Kertas Kerja
Communication
CHAPTER 20
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Copyright © 2008 by South-Western, a division of Thomson Learning. All rights reserved.
Learning Objectives
Explain why communication is essential for effectivemanagement and describe how nonverbal behavior andlistening affect communication among people.
Explain how managers use communication to persuadeand influence others.
Describe the concept of channel richness, and explainhow communication channels influence the quality of communication.
Explain the difference between formal and informalorganization communications and the importance of eachfor organizational management.
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Copyright © 2008 by South-Western, a division of Thomson Learning. All rights reserved.
Learning Objectives
(contd.)
Identify how structure influences teamcommunication outcomes.
Explain why open communication, dialogue,and feedback are essential approaches tocommunication in a turbulent environment.
Identify the skills managers need for communicating during a crisis situation.
Describe barriers to organizationalcommunication, and suggest ways to avoid or overcome them.
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