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Workforce Development Services Framework

Workforce Development Services Framework

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Published by Jane Hart
Instructional - Collaaoration and Performance Support Services
Instructional - Collaaoration and Performance Support Services

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categoriesBusiness/Law
Published by: Jane Hart on Mar 06, 2013
Copyright:Attribution Non-commercial

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03/06/2013

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Workforce Development Services Framework
 
 A framework for supporting learning and performance in the social workplace
Jane Hart
Centre for Learning & Performance technologies | Social Learning Centre | Internet Time Alliance
1
 
RATIONALE
Social tools are changing not only the way that professionals are working andlearning but also the way that organisations are transforming into socialbusinesses. In the new connected workplace, current training, e-learning orblended learning services, which take a top-down,
”command
and
control”
 approach to organising and managing
“learning”
will not be appropriate tosupport these new ways of working and learning. What will be required is acompletely new range of services
 –
which we might call non-training services
 –
that are focused on supporting
 
continuous performance improvement andlearning in the workflow as people do their jobs.The Workplace Development Services (WDS) framework has therefore beendeveloped to help organisations understand the range of new services andactivities that will be required, as well as the tools and platforms to powerthese activities, and the new skills and mindset involved.
v3, Mar 2012Jane Hart, C4LPT
2
 
SERVICES & ACTIVITIES
The Worforce Development ServicesFramework comprises 4 key service areas.However there is likely to be a high level of overlap in the activities provided by thedifferent service areas.The service areas and underlying activitiesare shown in the Framework charts 1 and 2and described on pages 6-9.
v3, Mar 2012Jane Hart, C4LPT
3
SocialCollaborationServicesPerformanceSupportServicesTraining/InstructionalServicesPerformanceConsultingServices

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