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A case study of Amazon Breakdown -December 2012

A case study of Amazon Breakdown -December 2012

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Published by hassnain1992
Amazon.com (NASDAQ: AMZN) is the largest retailer of goods and services online. Various services offered by Amazon.com include
1. Books, Electronics, Toys, Spare Parts, etc.
2. Music
3. Elastic Cloud (computing, storage, infrastructure, platform)
Various organizations use Amazon Cloud to host there businesses on the internet. Recently, a network failure occurred within the Amazon network that rendered its cloud isolated from client access for more than a day. This was due to the malfunctioning of certain network components/software.
Amazon.com (NASDAQ: AMZN) is the largest retailer of goods and services online. Various services offered by Amazon.com include
1. Books, Electronics, Toys, Spare Parts, etc.
2. Music
3. Elastic Cloud (computing, storage, infrastructure, platform)
Various organizations use Amazon Cloud to host there businesses on the internet. Recently, a network failure occurred within the Amazon network that rendered its cloud isolated from client access for more than a day. This was due to the malfunctioning of certain network components/software.

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Categories:Types, Research
Published by: hassnain1992 on Mar 06, 2013
Copyright:Attribution Non-commercial

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03/10/2013

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2013 
M.Hassnain Arshad 082 Nida Usmani 168 
[ASSIGNMENT # 3]COMPUTER &COMMUNICATIONS NETWORK 
[Submitted to Dr. Ali Haider]
 
1.
 
List few companies that use Amazon Cloud EC2. Can you name a few hosted applications bythese companies?
 
BrowserMob: Provides the
load testing
(1) to software companies. It is used to modelthe use of software by simulation of many users getting access to the programsimultaneously (2).
 
:Provides „e
-
commerce personalization‟
facilities making the users getthe products most suitable to them and the sellers to get more profit (2).
 
Conduit : Provides platform for the publishers to make apps utilizing their brands andcontents themselves (2).
 
Ensembl:Provides information of all the existing genomes free of cost (free database) (2).
 
ftopia: Online file sharing application (2).2.
 
When did the mentioned problem occur? How long did the outage last?
 
The mentioned problem began at 12:24 pm on December 24, 2012(2).
 
The outage took place at the Christmas Eve when people all over the United States andoutside could not stream videos to watch movies. The outage lasted to for about a day andgot fixed on the next day-Tuesday.
 
The company officially announced the fixation of the problem at 12:05 pm on Dec. 25,2012 (3).It is approximated that the outage lasted for about 20 hours. (4)
 
With careful calculations, the outage had prolonged for 23 hours and 41 minutes and, at its peak, disabled 6.8 % of load balancers in the proximity(8).3.
 
How many states (US) and organizations were affected? Approximately how much was lost inrevenue?
 
The people who were affected due to this outage were in millions residing in both North andSouth America including Canada, United States and Brazil.
 
The states in the US affected were those which lie in the US East (North Virginia) region whichinclude Virginia and other states.
 
The organization which that severely affected was
 Netflix
which is a US based streaming mediaonline service provider to almost all the Pacific countries (10).
 
Moreover there was another company named
Heroku
which had a poor impact on its performance due to the discussed mal-function (4).
 
According to a financial report AMAZON suffered a loss of about274 million US Dollars whileits net income was 63 million US in the same period of previous year (11).4.
 
What caused the problem? Find out the cause of this failure.
 
The problem initiated due to the human error (as claimed by AMAZON (5)). During themaintenance on the East Coast Elastic Balancing System, a developer by mistake had logicallydeleted some data (6).
 
This affected the capability of tracking the backend hosts of the routed traffic by each load balancer. High latency and error rates for application programming interface were observed (7).
 
In the beginning, the experts were unable to spot the root cause of the outage for many hours andthe data could not be restored in time before its accidental deletion (9).

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