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AU16_AIX 5L System Administration II - Student Notebook(2004)

AU16_AIX 5L System Administration II - Student Notebook(2004)

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Published by: Chong Zhang on Mar 01, 2009
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AIX 5L System Administration II: Problem Determination 
(Course Code AU16)
Student Notebook
ERC 12.0
IBM Certified Course Material
 
V3.1.0.1cover

Front cover
 
Student Notebook 
December 2004 Edition
The information contained in this document has not been submitted to any formal IBM test and is distributed on an “as is” basis withoutany warranty either express or implied. The use of this information or the implementation of any of these techniques is a customerresponsibility and depends on the customer’s ability to evaluate and integrate them into the customer’s operational environment. Whileeach item may have been reviewed by IBM for accuracy in a specific situation, there is no guarantee that the same or similar results willresult elsewhere. Customers attempting to adapt these techniques to their own environments do so at their own risk.
© Copyright International Business Machines Corporation 1997, 2004. All rights reserved.This document may not be reproduced in whole or in part without the prior written permission of IBM.
Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is subject to restrictionsset forth in GSA ADP Schedule Contract with IBM Corp.
Trademarks
The reader should recognize that the following terms, which appear in the content of thistraining document, are official trademarks of IBM or other companies:IBM® is a registered trademark of International Business Machines Corporation.The following are trademarks of International Business Machines Corporation in the UnitedStates, or other countries, or both:Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in theUnited States, other countries, or both.Microsoft, Windows, Windows NT, and the Windows logo are trademarks of MicrosoftCorporation in the United States, other countries, or both.UNIX is a registered trademark of The Open Group in the United States and othercountries.Linux is a trademark of Linus Torvalds in the United States, other countries, or both.ALERTS is a registered trademark of Alphablox Corporation in the United States, othercountries, or both.Other company, product and service names may be trademarks or service marks of others.AIXAIX 5LMicro-PartitioningMVSOS/2POWERPOWER4POWER5POWER Gt1POWER Gt3PS/2pSeriesRedbooksRS/6000SP
 
Student Notebook 
V3.1.0.1TOC
Course materials may not be reproduced in whole or in partwithout the prior written permission of IBM.
 © Copyright IBM Corp. 1997, 2004Contentsiii
Contents
Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiiiCourse Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvAgenda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviiUnit 1. Problem Determination Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Unit Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21.1 Problem Determination Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3Role of Problem Determination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4Before Problems Occur . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5Before Problems Occur: A Few Good Commands . . . . . . . . . . . . . . . . . . . . . . . . . 1-6Problem Determination Techniques . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7Identify the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8Define the Problem (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9Define the Problem (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10Collect System Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11Problem Determination Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12Resolve the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13Obtaining Software Fixes and Microcode Updates . . . . . . . . . . . . . . . . . . . . . . . . 1-14Software Update Management Assistant (SUMA) . . . . . . . . . . . . . . . . . . . . . . . . 1-15SUMA Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17SUMA Examples (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19SUMA Examples (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21Relevant Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-231.2 pSeries Product Family . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-25IBM
E
Unit 2. The Object Data Manager (ODM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

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