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Dear L. Mason Neely,We have recently compiled the results of the Crosstown Commuter Survey. Wereceived back a total of 475 surveys for which results are reported.
A factor from thesurvey is that some questions have more total answers than surveys received.When completing the survey some people provided more than one answer to thesame question.
There were also questions in which people did not answer, those arereported as N/A.The results speak for themselves. The only item that jumped out was question Hwhere 29 people answered, “they do not take the Crosstown bus home from NYC in thePM because they are unable to get a seat”. We took the next step and contacted thosewho provided us with their email address to find out when they were unable to get aseat. There were 19 commuters who left their email address and we receivedresponses from 7 of them. We sent them a follow up miniature questionnaire to get abetter idea of what was happening.The follow up questions we asked were:1. What is your ideal time which you would take the Crosstown bushome from NYC?2. When was the last time you tried to take the Crosstown bus homefrom NYC?3. Because of your answer regarding a lack of seating, is it moreconvenient for you to take a bus home from the Port Authority?4. Please feel free to write any pertinent information that you feel canimprove the Crosstown Service. (See attachment B)The general feeling from those who responded was that it is easier to walk to thePort Authority at night because there are more options. Also, waiting on the street wasnot a positive event if they were not sure that a seat was open. However, this issue issomething which Scott will discuss at the March meeting. Please see the attachment Awith the complete survey results. Thank you!
 
Crosstown Commuter Survey TotalsFebruary 2009
475 Total SurveysNotes: N/A is people who did not answer the question.Some questions have a total number of answers more than 475 because somepeople put down more than one answer to a specific question.A. Where does your commute start?
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Neilson Plaza= 230
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TCC= 218
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Eggers Street= 1
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New Brunswick= 18
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Other Route 1 stops= 2
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Other= 6
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N/A=0B. How many days per week, on an average, do you take the Crosstown?
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1= 5
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2= 13
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3= 25
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4= 47
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5= 385
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N/A= 1C. How many days do you take the Crosstown Bus home?
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1= 46
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2= 14
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3= 30
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4= 33
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5= 210
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N/A= 142
 
 D. Where in Midtown do you get off the bus?
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7th Avenue= 64
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6th Avenue= 52
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5th Avenue=
77
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Madison Avenue= 55
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Vanderbilt Avenue= 68
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Lexington Avenue= 49
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3rd Avenue= 65
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1st Avenue= 45
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N/A= 7E. Where do you (or would you) customarily get on in the evening?
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1st Avenue= 40
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Lexington Avenue= 138
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5th Avenue= 121
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7th Avenue= 46
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Port Authority= 47
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N/A= 83F. If you answered 5 Avenue or 7 Avenue, what percent of the time are you unable to geta seat on the first Crosstown Bus that arrives?
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Never= 51
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Less than 10%= 50
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10% to 30%= 24
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30% to 50%= 19
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More than 50%= 21
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N/A= 310G. When you do not take the Crosstown Bus home, how do you commute back to NewJersey?
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Walk to PABT=
279
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Take subway/bus to PABT= 136
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Take other bus to NJ= 17
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Ride home in a car= 26
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Take train= 13
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Other= 7
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N/A= 0
of 00

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