A STUDY ON TRAINING & DEVELOPMANT SCENARIO IN INDIAN INDUSTRY

INTRODUCTION

With the world wide expansion of companies and changing tecnologies,Indian Organizations have realized the importance of corporate training.Training is considered as more of retention tool than a cost. Today human resource is now a source of competive advantage for all organizations.Therefore,the training system in Indian Industry has been changed to create a smarter workforce and yield the best results with increase in competition ,every company wants to optimize to utilization of its resource to yield the maximum possible result.Training is required in every field be it sales,marketing,human resource,relationship buliding,engineering,logistics,production engeering etc.It is now a business effective tool and is linked with the business outcome. With increase in awareness in Corporate training in Indian Industry,a graduate shift from general to specifis approach has been realized.

Intensifying business performance is an expedition, not a destination. The success of business operations depends upon the ups and downs of the employee performances. Hence the HR managers started looking for the methods to boost the performance and efficiency of its workforce to carry out the work today and to train them for meeting tomorrows goal. Training programmes had developed many years back, but now-a-days, it became a crucial factor in companies with certain objectives in mind. Training and development practices should boost up performance and develop the skills, knowledge and expertise of the employees. The vital objective of training is to build up right ability and capability in the labor

force so that they can perform to meet the needs, wants and expected returns of the employer.

The training procedure comprises of three phases:

Phase 1: Pre-training: - This may also be called as the preparation phase. The process starts with an identification of the circumstances requiring more efficient performance. A firms concern prior to training lie primarily in four areas: Clarifying the precise objectives of training and what the organization expects to make use of the participants after training; selection of appropriate participants; building favorable expectations and inspiration in the participants before training; and planning for any changes that improved task performance requires in addition to training.

Phase 2: Training: - During the course of the training, participants focus their attention on the new impressions that seem useful, thoughtprovoking and engaging. There is no guarantee that the participants will in fact learn what they have chosen. But the main reason remains; trainees explore in a training situation what interests them, and a training institutions basic task is to offer the required opportunities.

Phase 3: Post-Training: - This may be called as the follow up phase. When the trainees go back to job after attending the training, a practice of adapting change begins for each one participated. The newly acquired skills and knowledge undergo modification to fit the work condition. Participants may find their organizations offering support to use the training and also the support for continuing contact with the training institution. On the other hand, they may step into a quagmire of distrust.

More effective behavior of people on the job is the prime objective of the training process conducted by an organization as a whole.

According to NASSCOM(National AssociationOf SoftwareAnd Services)and IT Corporate Training market is expected to increase to reach Rs 600 crore in 2010 from 210 crore in 2006.

Training Market

Yr2010

Traing Market Yr 2006

100

200

300

400

500

600

700

In Indian market,50% of the training company revenue comes from the retail training and rest from other segments. On the other hand,in many orgaanizatoin training is regarded as non essential or a need based activity.Some organizations start a training department in order to look modern.In fact,some organization are headed by unwanted employees rather than employees of outstanding market.While some organization do not have a separate budget to hire highly qualified training for training & development.

PURPOSE
Corporate, today, expend large amount of money on imparting training and development practices. But prior to spending such vast amount, they should analyze the need for conducting training to the workforce. There are chances in which firms can make mistakes if they are not assessing the training needs. An employee, for sure, requires training when he is found to be not capable enough to meet the goals of the organization and when there is a gap between the current performance and expected performance. Meagerness in recital occurs due to the lack of sufficient knowledge and expertise, monotonous management or any other personal and official issues. All these problems spotted can be tackled by providing an effective training programme to the right employee and at the right point of time The purpose of the study onTRAINING & DEVELOPMENT SCENARIO IN INDIAN INDUSTRY is to analyse the position of Training & Development in the major sectors in India.It gives an idea about the Top Training Istitutes,Skill attributes required,Nature Of Work etc .To analyse the importance of the training & development program & how it is helpful for the growth of the organization.To find the major attributes which contributes to the success of the trainers .

OBJECTIVE
 To Study the strategy followed by different sectors in India  To study the specific training method followed by different sectors  The competancy level of the sector with the present market condition .

TRAINING PROVIDERS IN INDIA,COACHING LEARNING INSTITUTES IN INDIAN INDUSTRY

The three major Training & Learning solutions providers to organization & individual in Indian Industry are:  NIS Sparta-The Reliance Anil Dhrubhai Ambani Group company.Its business units are:Enterprise Business Unit(EBU),Educational Service Business Unit(ESBU),and Reliance Strategic Business Unit(RSBU).It has provided consulting and training solution to more than 10,00000 profeesionals,in over 550 organizations,across 10 countroes in 18 languages.It is providing training services to Ameriacn Express,Mahindra Finance,Coca-Cola,IBM,Maruti,Godrej & Boyce,Accenture,APAC,Pantaloon.  Karrox-A Mumbai based training organization, is a leader in high-end latest technologies training in the IT,BPO,& Mobile Telephony industry,.Currently it has 6 corporate owned 50 Franchisees in India has trained more than 1,500000 IT professionals till date.It is providing training services to Wipro,Infotech,ABN Amro,Tata Consultancy Services,State bank Of India,HCL,Indian Navy,Cap Gemini,Global Telesystem,Sothe Eastern Coalfield,Persitent Tecnhologies,Godrej Infotech,Times Of India,Reliance Infocomm,Reliance Industries ,Infosyes .

 Aptech Training Solution- A division of Aptech Limited.It is offering an entire range of performance solution like Custeomer Service Training,Soft Skill ,Product Training ,Process Training ,Sales Train ing and Managerial Development Training that assit in obercoming various challenges areas.It keeps the trainees up to date with the latest training and professional curriculam in the industry .It is providing the training solutions and services to Indian Oil,Motorola,ICICI,Bayer,National Thermal power Corporation,Gas Authority Of India,Delhi Police,Standered CharteredBank,MarutiUdhyog,Elecrolux,Kelvinator,dabur,Valv oline Cummins,Mahindra & Mahindra,Bluestar,HP,Onida .

TRAINING & DEVELOPMENT II INDIAN INDUSTRY CAN BE FURTHER DIVIDED IN TO VARIOUS SECTOR
1) 2) 3) 4) 5) 6) 7) Training & development system in Retail/FMCG Sector Training & development system in Banking & Insurance Sector Training & development system in Automobile Sector Training & development system in Telecom Training & development system in Pharmaceutical Training & development system in Hospitalty Training & development system in IT

8) Training & development system in BPO. TRAINING & DELOPMENT IN RETAIL/FMCG SECTOR
Retail /FMCG is the most booming sector in theIndian economy and is expected to reach fromUS $ 175 to 200 bilion in 2016. With this rapid expansion and coming of majpor players the sector ,the need of human resource management has increased .Lack of Skilled Worker in the major factor that is holding back the retail sector for the growth .

The sector is facing the severe shortage of trainers .Also the current education system is not sufficientlyprepared to address the new processes According the industry majors Training Program in Retail/FMCG         Sales training On The Job Training Seminar Workshop Customer Relationship Management Online Course Group Study Computer Based Training Self Directed Training

Training Insitute for Retail Management         Indian Retail School Loyla Institute Of Business Administration SP Jain Center Of Management Institute Of Integrated Learning In Management Welingker Insitute Of Management Center For Retail Studies KJ Somaiya Institute Of Management Studies & Research Mudra Institute Of Communication Amity Business School

Career For Trainers In Retail /FMCG Sector Preferred educational qualification for trainers  PG in Psychology  Exposure in Organizational Projects & Training interventions for the service sector  Master Degree in Business Management/Professional Training Certification  Desired profile graduate in M.Pharm/BHMS/Ayurved or any graduate from companies dealing in similar products.

 A computer literate with the proficiency in Ms Office(Word,Excel,Power Point)  Administrative/Training related experience at an office /supervisor level in Beverage,food manufacturing industry (FMCG) . Variation of salary with experience Salary offered to the trainers according the relevent experience fall in range of

6.5 8-11yrs 4.5

4.5 5-8yrs 3.5 max min

3 2-5yrs 1.5

Rs in Lakh

Skill And Attributes Required For Trainers

Team and Client management skill are crucial Must have excellent communication & presentable skills High Energy level. Ability to design training inputs and conduct seminars is essential. Team building & Leadership

Nature Of Work
Customer Service Excellence ,Retail Selling Skills Body Language and Grooming ,Business Etiquette Team Building and Leadership ,Change and conflict Management Identity training need and gaps Customize training program Mapping the Training needs of sales Team Designing the Sales Training Modules and the strategies for training Imparting Product Training Process Team ,Skill Training to sales Plan,Impliment and Monitor Training and Development activities Ensure Training and Development of Human Resource Analyze Business Plan

BANK AND INSURANCE SECTOR

Favorable economic climate and number of other factors such as growing urbanization ,incresing consumerism ,rise in the standared of living ,increase in financial service for people living in rural areas etc has increased the demand for wide range of financial product that has led to mutually ,beneficial growth to the banking sector and economic growth process . This was concided by technology developmentin banking operration .Today most of the indian cities have Network banking facilities as well as Internet Banking facilities .Some of the major players in the banking sector are SBI,ICICI,HDFC,PNB etc . In the Insurance Sector also rapid expansion has created about 5 Lakh job opportunities approx in the past 5 years .These openings are mainly in the field of Insurance Advisor Or Marketing agents .The eligibility crieteria for these jobs is graduation with some experience in Marketing or become

Insurance agents after completing school training .

but this need some relevent

Earlier there were no training program as such for insurance agents on the job training only that was given once the new agent was appointed .But now the scenario has been changed ,with the coming up of big players like ICICI Life Insurance,ICICI Lombard ,HDFC Life Insurance etc in this sector people who have had some formal training are preferred while recruitment because it can be helpful in the Insurance Field .However only the Insurance degree in this field does not gaurantee success .To be successful an agent must have strong interpersonal net working and communication skill . No of opportunities in Banking and Insurance sectorhas increased than ever before .With the rapid expansion and coming up of the major players like ICICI,HDFC,UTI,Bajaj Allianz, etc .The need of Human Resource has increased .

Preferred Educational Qualification For Trainers

        Any Graduate B.A English M.A English BA/MA in Linguistics M A-Communication MBA/PGDM-Finance/International Business MBA in Human Resource/Industrial Relation/Finance/Marketing Certification in Training delivery,design & documentation

Skill & Attribute Required For Succesful Trainers

Strong team player Knowledge of various computer application(power point,excel) Excellent written & verbal communication skill,including public speaking

Presentation skill Accent neutralization Flexibility and Readiness to continously improve & update self withlatest knowledge on market & products Culture Sensinization Time management Planning & executing skills Ability to receive & provide feedback in a positive manner Strong understanding of Finance is must Coaching & Mentoring skill Interacting with diversity of people & people intensive policy making ability

Knowledge Required
Knowledge of preparation of training modules & content development Funds Management Financial markets Knowledge of computer based training tools Wealth Management Private Banking Banking Credit & Banking Operation

Variation of Salary With Experience

15+ yrs

12-15 yrs

8-11yrs

max min

5-8 yrs

2-5yrs

10

15

20

25

30

35

Rs in Lakh Nature Of Work

Online sales & operation training specialist Serve as a primary resource & expert on Business English for a sales & operation team Design & Deliver training documents Training curriculum development & delivery Manage multiple curriculum according to level of language skill Evaluation of candidates,conducting periodical assesment to ascertain the retention levels Responsible for voice & accent soft skill Trainig need analysis & draw up training plan Mapping the training needs of sales team Designing the sales training modules & the strategies for training Conducting training pertaining banking & insurance operations .Identify training need & skill gaps of the students.

Training Institute In Banking & Insurance Sector o Banking Sector

 National Institute Of Bank management  Indira Gandhi Institute For Development & Research  Institute for Development & Research In Banking Technology(IDBRI)  Indian Institute Of Banking & Finance  Institute of Finance ,Banking & Insurance  Indira Gandhi Farmers & Entrepreneurship Development Institute o Insurance Sector  LIC Training Center,Janpath,New Delhi  Insurance Regularity & Development Authority  Asia Pacific Institute Of Management,New Delhi  Amity School Pf Insurance & Acturial Science,Noida  Narsee Munji Institute Of Management ,Mumbai  Kurukshetra University ,Haryana  Rai University,New Delhi

Area Covered In Training Program

Risk Management Process Training Product Training Credit Management Treasury Management Forex Management Interest Rate & Self Sufficiency Liquidity Management Invesment Banking Investment Broking Soft Skill Development Finance for MFI

Marketing Finacial Institute

Preferred Training Method

Game Based Training Coaching On the job training Seminar Workshop Computer Based Training

AUTOMOBILE SECTOR
The Indian Automobile sector is growing at a rate of about 16%per annum & is now going to be a second fastest growing automobile market in the world .The sector is going through a phase of rapid change & high growth .With the coming up of new projects ,the industry is understanding technological change. The major player such as Honda,Toyota ,Bajaj,Maruti are now focusing on mass customization ,mass production etc and are expanding their plants . According to the National Development and Reform Commision, Indias Automaking capacity is expanded to become 15 million units by the end of the year 2007 exceeding the yearly demand of about 7 million units . The rapid expansion is because of the growing urbanization ,rise in the standard of living of comsumer,easy availability of finance ,liberization,privatization and globalization of Indian Industry .This rapid expension has created lots of job opportunities .Interested one has to specialize in Automobile & Mechanical Engeering .Currently automobile sector in India is retaining 10 million employee & is expected to employ more in the future. Unorganised sector is employing 67% people while organised sector is employing only 33% people which is a major drawback for automobile sector.

With this rapid expansion & coming up of major players in the sector,the focus is more on skilled employees and the need of human resource development has increased .The companies are looking for skilled and hard working people who can give their best to the organization .Various companies are opening training inst itutes to train interested ones in this sector like Toyota has recently opened Toyota Technical Training Institute near Bangalore that will offer four courses in of Automobile Assembly,Mechatronics(a combination of Mechenical & Industrial Electronics),Automobile Weld &Automobile Paint.This institute will provide bot high standard of education and training in automotive technology as well as employment opportunities .

Career For Trainer In Automobile Sector Preferred Educational Qualification

MBA /PGDM in HR /Personal Management PG- DIPLOMA in any specialization Any Degree diploma in Human Resource Development B.Tech /B.E -Machanical B.E & MBA SAP-HR

Skill & Attributes Required

Should possses good communication & presentaion skill Interpersonal Skill Presentation Skill-Command over language Impeccable Oral & Written Communication Planning & Execution Skill Abilty to receive & provide feedback in a positive manner Coaching & mentoring skill Interacting with diversity of people &people intensive industry

Policy making ability

Variation Of Salary With Experience

15 12

12-15yrs

9-12yrs

12 9.8 max

6-8yrs

10 5.2

min

2-5yrs

5 2.5 0 2 4 6 8 10 12 14 16

Rs In Lakh Nature Of Work

Develop continous learning program specific to Auto Component industry Identification of Training need ,development training plan,action plan Preparing &adhering to associate training calender Maintaining Training database Coordinating well with different departments Design & Drive the training & learning intervention for both technical & bevarioul training Budgeting guidelines for Training & development activities Provide appropriate feedback to the management

Set up & derive knowledge sharing forums & small groups activities through employee engagement & participation ,create a knowledge skill repository Monitor Training & development to measure ,evaluate ROI pf the training function Upgrade & Implement training process Implement innovative training interventions Arrange institutional tie-up with specialized training institutes which provide automobile industry specific training & other professionals insitute for management & behavioural training Achieve training targets by imparting training Assesing capabilities of manpower by audits at the workshop and bridge the gap through training Plan & coordinate for consulting special training course for training for skill enhancement of sevice engineers &dealers workshop staff

Training Providers & Automobile Sector

Some of the training providers in Automobile Industry are: ASK tecnologies (India) Private limited Saluja Cad Consultancy Right Flow India Mistral Solution Private Limited Used Car Wise.Com

Area Covered In Trainig Program

Computer Network Engineering ASE Master Certified Auto Training Autobody Tech HVAC/Refrigeration Marine Technology Motorcycle Mechanics

Motorcycle Technician Motorcycle Technology Certified Autotech Certified Truck & Diesel Technology Master Auto & Diesel Technology Car Mechanic Course

Preferred Training Method

Workshop Seminar E learning Instrutor led class Computer based training

Training Courses In The Automobile Sector

The various courses for employment opportunities in the sector are: o Degree Program B.Tech/B.E in Mechanical Engineering M.Tech Mechanical Engineering with specialization in Machine Design /Automobile Engeering /CAD/CAM/Automation The duration of degree progarm is 4 year o Diploma Program Post Diploma in Automobile Engineering (PDAE) Licentiate In Mechanical Engineering(LME) Post Diploma In Robotics & Automation (PDRA) o Certicate Course Certicate In Applied Thermodynamics Certificate In Engineering Mechanics The certification course takes from 6 months to 1 year .Candidates with class XII in Physics ,Maths & Chemistry or Vocational course are eligible .

TELECOM SECTOR
Telecom sector is one of the fastest growing sectors in India with a growth of 21% & revenue of Rs 86,720 crore in the year 2006 .The sector is expected to grow over 150% by 2012 .With the increase in competition between major players like BSNL ,Mtnl,BPL,Idea,Vodafone,Bharti Tele Services,Tata etc the requirement of mobile analyst software engineers & hardware engineers for mobile handset has increased .However holding an engineering degree is not enough in the sector .There is constant need pf updating of kmowledge skill & attitudes . With the rapid growth in Telecom Sector .the need for trained professionals is bound to rise & so is the training need .The total training market in Telecom Sector is estimated to be of Rs 400 crore . Many top players are spending a huge amount on training & development ,fo eg . BSNL alone spend more than 100crore on training & development of its employees through the Advance Telecommunications Training Centre(ALTLC) and other regional training institutes .Reliance has also established Dhirubhai Ambani Institute Of Information & Communication Technology .In addition to that ,Bharati has also tied up IIT Delhi for Bharati School Of Telecommunication Technology & Management . With the increase in competition availability of huge amount of information through internet ,magazine ,newspaper ,TV etc and increased awareness among customers ,the demand to impart proper training in nontechnological areas like customer care & marketing has increased too . Rapid technological changes ,network ,security ,threat,mobile application development ,growing IT development in the sector ,have brought back the training & development in priorities catalog .

Training Institutes
Some of the major training institutes are : Bharat Ratna Bhim Rao Ambedkar Institute Of Telecom Training National Academy Of Telecom ,Finance & Management Advance Level Telecom Training Center Usha Martin Academy Of Communication Technology Initiatives Dhirubhai Ambani Institute of Information & Communication Technology Sybiosis Institute Of Telecom Management Amity Insitute Of Telecom Technology & Management Bharati School Of Telecomm Technology & Management

Preferred Training Methods

On the job training Brainstroming Distant Learning Workshop Short-term interactive session Seminar Online E learning Computer Based Training program Computer Lab Work Group Study Instrutor Led Class Room

Training Course & Programs

Basic Course In Mobile Communication Symbian Operating System ,the Mobile Operating System Binary Runtime Environment For Wireless Diploma in Mobile Communication Diploma in Wireless technology

Foundation course in Mobile Communication Advanced Diploma in Mobile Communication & Soft Technology Internet Protocol Multimedia Subsystem IMS Certificate Course in mobile communication Voice Over IP

Career For Trainers In Telecom Sector

Preferred educational qualification UG-Any Graduate PG-MBA/PGDM- in Human Resource /Industrial Relation/Sales & Marketing PG-Psychology/Sociology Graduate in labour law /Personal Mangement UG B.Tech /B.E -Any Specialization Train the Trainer Certificate

Nature Of Work
Training all the verticals like Post paid,Pre paid ,Retail,Post paid Wireless ,Landline ,Prepaid Wireless Landline,Datacard,Handsets Training on IP Deployment ,Network Security ,OSS-BSS etc Provide continous training & potimize processes Design content & conduct training programmes for all sakes personnel within sales function Assisting the managers in terms of Operations & Quality Training need analysis Arranging & implementing training Making training calender Training evaluation Preparing Training Budget Develop & Deliver training to internal & external technical support teams

Implement new & existing training projects & initiatives Consistently review & improve training quality & effectiveness To implement & monitor the company training for future program Customizing training content Monitoring on the job performance Technical & Behavioural Training Doing Competency Mapping

Skill & Attributes Required

Ability to create ,make and edit written material Having pleasing personality & excellent communication skill Ability to Influence ,convince & persuade Should be passinate about service quality Ability to see how training leads to performance operational effeciency ,staff retention ,good management skill Good analytical skill Knowledge of planning & scheduling techniques Language training skills Vendor Management skills Should have strong coordination/collaborative skills

Variation In Salary With Experience in Telecom Sector

15-18yrs 13-15yrs 10-13yrs Series 2 7-10yrs 4-7 yrs 2-4 yrs 0 5 10 15 20 25 30 Series 1

Rs in Lakh PHARMACEUTICAL SECTOR

India pharmaceutical market is valued at about US $8 Billion and is expected to reach to US $ 12 Billion by 2011 .Indian Pharamaceutical market is 2% of world pharmaceutical market .In the last year 3900 new generic products have been launched because of which its market value has been increased to about US $ 335 million .

Growth in pharamaceutical sector

This rapid growth has also increased the training need of the sector

growth

yr2010

growth yr2006

100

200

300

400

500

600

Training Areas
Brand Management Contaimination Control Drug Verification Supply Chain Visibility Recall Management Shrinkage Reduction

Preferred Training Methods

Some of the preferred training method are Web Based Training Class Room Training Workshops On The Job Training

Career For Trainers In Pharamaceutical

Preferred educational qualification

PG- any post graduate-any specialization PG-MBA/PGDM-Human Resource/Industrial Relation B.Com B .Pharma D.Pharma M.Pharma Phd.Pharma B.Sc. with Biology,Chemistry,Botany B.Tech. /B.E Any Specialization

Nature Of Work
Training need analysis Arranging & Implementing training Making training calender Training content development Training evaluation Preparing training budget Develop & deliver training to internal & exetrnal technical support team Implement new & existing training projects & initiatives Consistently review & improve training quality & effectiveness To implement & monitor the companys training for future program Customizing training content

Skill & Attributes Required

Should be high on energy & have a passion to build people capability Should be fluent in written & spoken english Interpersonal skill & sound knowledge in Industrial Relation Must have excellent written ,oral,& presentation skills Ability to deliver under pressure Proactive approach to problem solving Analytical & Conflict management skills

Leadership ability

Variation Of Salary With Experience

11-15yrs

8-11yrs max 5-8yrs min

2-5yrs

10

12

14

16

18

Rs In lakh

HOSPITALITY SECTOR
Hospitality sector is growing at a very fast rate in India.The sector is growing at a rate of approximate 8% .This sector can be classified into Hotel industry ,Travel,Tourism,Restaurents,Pubs,Clubs & Bars,Contract Catering and Aviation .Other than that opportunities also exit in universities sporting venues ,exhibition centers and smaller events management companies . The major challenges of this sector of skilled employees along with the challenges of Attrition Rate .Skilled Chefts & Managers are in great

demand .Managers require huge range of competencies such as people management,viable skills ,business insight,analytical skill ,succession planning & resource development in order to get success in this sector .In addition to that ,employees are not enpough trained in Business Etiquesties ,Courtesy and Business Comminication.Hospitality is all about handling people.So an employee must have right attitude ,tolerance ,and listening skills in order to move up the hierarchy .There is still a long way to go to inculcate good public relation ,interpersonal skills . With the increase in competition due to the coming up of major players like four Seasons ,Shangri La,Aman Resorts etc the need to train employees has increased more than ever before .The major players are now strategizing to increase the turnover of the customers by training their employees on communication ,Dining and Business Etiqueties etc .Some of the essentials required by this sector are: Good Infrastruture Trained Trainers Quality Of Content Certication Of Training Course Effective Training Evaluation

Training Program Available For The Following Areas

Food & Bevrage Service Front Office HouseKeeping

Training In Hospitality Sector o Training Providers

The Training Market.com Training Partners Hospitality Haanbooks Air Hostess Academy

British Institute Of Air Hostess Training Frankfinn Air Hostess Academy Hi Fly Aviation Academy Chetna Consultancy Services Skill Tree India Sierra Training limited Fitness Savvy Icon Consultancy & EducationLimited

Hospitality Training Topics

 Food,Restaurents,Hotels & Hospitality Bar Tending Restaurent Mangement Culinary Skill Food Preparation Skill  Leadership & Chain Management  Hotel Restaurent ,Health & safety

Training Course Programs

Certication in Catering Operations Certication in Tourism Skills Certication in Hospitality Certication in Fast Food & Snack Bar Management Certication in Healthy Eating & Food Safety Certication in Guest House Operation Service Safe Manager Certification Bar Service Catering Food Service Bevrage Service Kitchen Skill Basic Skill for the guest services

Accomodation Service(Laundry,Housekeeping ,Self Catering )

Courses For Training In hospitality Sector Preferred

UG-any Graduate-any specialization PG-any course-any specialization MBA/PGDM- Human Resource /Marketing/Operation/Strategy Graduate/Diploma- Hotel Management & MBA Diploma in Hotel Management,Catering Technology ,Applied Nutrition MBA/PGDM Human Resource

Nature Of Work
Providing training to aspirants ,cabin crews & air hostesses on language Training on business etiquettes ,courtesy,business communucation Training On personality development Training on time management Training Courtesty crew members for restaurents operations that is for Dine in ,Delivery & Product Providing behavioural training Training need analysis Arranging & implementing training Making training calendar Training evaluation Preparing training budgeting Develop & deliver training to internal & external support teams Implementing new and exiting training projects & initiatives Consistently review & improve quality and effectiveness To Implement & monitor the company Training For Future program Customizing training content

Skill & Attribute Required

Should have very good oral & written communication skill Should have had experience in making training content Language skill Right attitude & listening skill Dedeuction & Tolerance skill Should know to deal with people & good interpersonal and public relation skill Should be presentable Proficiency in English & Hindi Must have effective vendor mangement ,negotiation & relationship mangement skill Profeciency in Computer Application Excellent networking skills,with the ability to build rapport Ability to think out of the box & drive change and innovation

Variation Of Salary WithExperience In Hospitality Sector

11-15yrs

8-11yrs max 5-8yrs min

2-5yrs

10

12

14

16

Rs In Lakh

IT/SOFTWARE DEVELOPMENT INDUSTRY

The Indian IT Sector is growing at a very fast pace and is expected to earn a revenue of US $ 7 Billion by 2008.In 2006 it has earned revenue of about US $ 40 billion .With a growth rate of 30% .IT sector is expected to generate 2.3 million job by 2010 ,according to NASSCOM(National Association OF Software & Service Company) with the rapid expansion of IT Sector & coming up of major players & new technologies like SAP,the need of Human Resource Development has increased .

Revenue Earned

yr2010

Revenue Earned yr2006

0.5

1.5

2.5

Rs in Lakh According to the recent review by Harshvardhan business review ,there is direct link between training investment of the companies and the amrket capatalization .Those companies with higher training investment had higher market capatalization that the companies which have sucessfully implemented training programs ,have been able to deliver customer goals with effective results .It shows that good training results in enhancement of individual performance which in turn ,helps the organization in

achieving its business goals .Training is a tool that can help in gaining competitive advantage in term of Human Resource . With ht egrowing investemnt by IT companies in the development of their employees ,many companies have now started their own learning centers .For eg. ,SUN has its own training department ,Accenture has Intrnet based tool by the name of My Learning that offer access to its vast learning resource to its employees .Companies are investing both the technical training which always been an essential part in IT industry as well as in managerial skill development .Companies are now kept aside 3-5% of revenue for training & development .As an example some of the major players like Tata Flexi and Accenture are allocating 7% and 3% respectively of the companies overall revenue .

Area Covered In Training Programs In IT/Sofware Development Industry

Computer manufacturing EDP/E-commerce Designing Maintanence Service Operating Jobs,Computer Operations ,Data Entry System Development/Programming/Software engineering Networking Application Programming Research & Development In peripheral integration Product qulity control and reliabilty testing Enterprise Resource Planning Database Waterhousing Management

Preferred Training Methods

Computer based training Internet based training

Lectures based training Labs On the job training Distant learning E books Mentoring Coaching Job Rotation Career Opportunities For Trainers In IT Industry

Preferred Qualification
MBA/PGDM/PGDBM in HumanResource/Administration/IndustrialRelation UG-B.Tech/B.E in Computer Science BCA MCA B Sc in Computer Science/M Sc in Computer Science Any PG course-any specialization A post graduate in Human Resource from a reputed institute specializing in Training & development

Skill & Attributes Required for A Successful Trainer

Technical very sound Presentable Good in making relationship with managers Can handle queries of employees/IT professionals Verbal/Written communication skills Excellent Interpersonal skill Ability to lead & mentor team members Presentation & networking skills Should be computer savvy

Excellent coaching & mentoring skills

Nature Of Work
Training Need Analysis A Protocol to gather & review the inputs on the performance of the hires serving the initial months of employment .To design different technical training modules based on need for same . Advance Training Content designing & session scheduling to be done Work with technical managers to gauge current technical levels Propose budget & spending plan for technical & softskill Ensure ROI for training Identification of training need of employees by use of appraisal data Consolidation & preparation of training calendar Conduct service excellence & behavioural modules for employees Continously conduct & monitor feedback after the program Prepares weekly/Monthly & annual training report Track the mendatory training requirement for the entire division & inform the participants on the compliance Take care of trainees need during the training Designing & developing Instructional material for training courses that support companies goal Manage team members by assigning tasks & set goals based on workload

Concern in Information Technology Training

One of the major concern for training companies is to create professional who are better able to go in for technology in a specific domain area .Other than that are various issues that are affecting the IT Training Sector such as lack of conviction regardingtraining,unplanned training approach,uncertain quality focus and lengthy decision making process .

He With the coming up of various new technologies ,it has become a challenge for training institutes to offer effective,updated,latest,planned trainning to candidates in a shortest possible time .To increase the market share ,most of the training institute are now strategizing to launch new product & marketing agreesively . As an eg,New Horizons is establising partnershio with its customers & delivering quality training.The company regularly conduct surevy of the training need in Indian Job Market .On the other side NIIT has invested in product development to create product segmentation and is customizing them to address IT/ITES education arenas . Aptech is venturing into college research firm & universities .Another opportunities that has been identified by Aptech in the field of developing content & the company is offering these services to find third party clients for customization .

Essential In It Industry
To service in long term there are essentials things such as : Good Infrastructure Trained Trainers Quality Of Content Certification Of Training Course Effective Training Evaluation Post Training Support

Emerging Scenario In IT Industry

With the rapid expansion in IT/ITES sector ,now there is enough scope of IT training courses & institutes.IT sector is soon going to face a huge shortfall of skilled employees,if the growth in the shoftware industry goes by as expected .According to recent report of NASSCOM on software industry ,the IT service sector will see a shortfall of 2,35000 people by

2011.IT spending in the global business worldwide ,expected to grow by 6 to 7% in the next 3 years ,which will be enough to give boost to the IT training sector .This huge IT spending is largely because of IT recruitment . According to a recent IDC report.India alone spend $ 216 million ie 21% of total spending of IT training in the region & is expected to be one of the largest contributers in the coming years .This is largely because India alone accounts for 60% of the total Asia pacific dmand for IT professionals Currently ,the IT training markets valued at Rs 100 crore and is expected to reach Rs 300 crore in next year . The major factor that is responsible for growth in IT sector is the Egovernance initiatives introduced by the Central Govt. and varios other State Govt. Now there is a notable shift from long term course to short term training certifications .Due to this ,the focus is now on hiring professionals with expertise in particular domain .The demand has largely for JAVA and .NET professionals and on the NETWORKING end,network storage and Linux demand is taking a toll .

Variance Of Salary With Experience In IT Industry

11-15yr

8-11yr

5-8yr

min max

3-5yr

1-3yr

10

15

20

25

30

Rs in Lakh

TRAINING & DDEVELOPMENT IN BPO SECTOR

BPO is business process outsourcing .It is an agreement between two parties for specific business task .The BPO industry is growing at an annual growth rate of 14% and is expected to cross $310 billion by 2008 .Job seekers prefers BPO s over other sector because it is providibg high paying jobs to graduate/undergraduate .To deliver desired services to customers who is 100000 miles away,it is important to have good amount of business knowledge & expertise .

The Various Reason Behind The Increasing Training Need In BPO Industry Are:
BPO industry is expected to generate 1.1 milloin job by 2008 and 6 million job by 2016 ,which require training needs more than ever before . High Attrition Rate in this sector reason being unsatisfied employee ,monotonous work,neglected talent,in adequate knoe how etc .

Coming UP of high profile BPOs Training has become a major tool to retain employees .People worked in BPO sector face the problem of management shift ,job stress that results demotivation .Well designed training program with clear career path increases the job satisfaction among the young professionals & help them in becoming efficient & effective at the workplace .Therfore organization have to handle such challenges of meeting training needs ,although the sectors taking a lot of initiatives in conducting for new trainees .Companies are now aligning business goals with training costs .But what more important is ,the development of skills of middle management .Various BPOs have an elaborate training infrastructure that include computer based training rooms & specially trained & qualified in house trainees . The companies are now busy designing training programs for their employees .These companies try identifying strengths & weaknesses and emphasizing more on that personalities ,problem solving skill and leadership skill . With constant change in process technologies ,techniques,methods etc. there is a developing & training the BPO employs to cosistenlty deliver customer goals .

Career Opportunities For Trainers Preferred Educational Qualification

UG-B .Ed Any PG Any specialization Any graduate MBA/PGDM in Human Resource/Industrial Relation PG Diploma-Any Specialization MBA from good institute in Training & Development

Nature Of Work

Introduce them to the concept of customer service & train them on basic telephone etiquettes ,business communication & also written communication To conduct Training  personality development,communication skill  Grammar for companies in the customer service  Time management  Customer focus  Accent Neutralization  Voice training  Phonetics modules  Presentation Skills  Culture Sensization Identication training need Preparing Training calendar Maintaining Database & preparing MIS report on training Taking training feedback Evaluation of schedule & longterm planning of training Conduct new hire to bring new joinees up up the learning choice as per the requirement To develop training planner for the year based on training need analysis To develop training material & appropriate delivery methods for new hires as well as new initiatives for existing staff To track progress & maintain records of all training activities

Skill And Attributes For A Successful Trainers

Aptitude-towards people management & counselling Key Competancies content development abilities Attributes-good people skill Excellent command over english language Good personality

Excellent communication & team handling skill Self driven person Excellent presentable skill Ability to train on language skill High energy,ethusiasm and hands on approach Transfer info in a simple & effective manner with clear & concise communication Should have core competancy in conceptualization designing & conduct of employee development program in technical ,behavioural & skill development Have the ability to give learners feedback & couch them towards improvement

Major Players In BPO Industry

Hero Honda Mindmine is leading training & development organization in India and is part of Hero Group,some of its clients in BPO sectors are E Funds,E-Serve,EXL Whis,ICICI One Source,Mphasis,Daksh,Wipro Accentual,Gurgaon based oraganization Karrox,Mumbai NIIT Planet working at Delhi,its BPO clients is Daksh Akiko Callnet,Delhi,its client are Daksh& V Customers Fands Infotech is in Pune,clients are Mphasis & EXL Lawkim,Mumbai clients are Tenta,Infowavz,Tracmail Voices ,Pune ,its clients are M Phasis EXL,Zenta, Evolve,Delhi Merritach,Bangalore

Call Center Training Institute

 Siksha ,Bangalore  Spur Careers,Bangalore

                  

Global Respondez Services ltd Hero Mind Mine Holistic Training Solution Pvt Ltd.,Delhi ITES Grades Ma Foi Academy Delhi Call Centers Pvt.Ltd. STI Knowledge ,Pune Accusense Global Technologies ,Kanpur Add Value Training Solution Evolve,Bangalore,Delhi,Mumbai Akiko Sgerman,New Delhi,Orissa,Punjab,UP,Haryana Fands Infotech Pvt.Ltd. Future Call NEXT,Bangalore,Hyderabad,Chennai,Mumbai,Vishakapatnam On Trac Athiya Organizational Competencies Pvt. Ltd.,Bangalore B K One Center for American Education Shardha India

Technical Training Institute WAN LABS ,Bangalore Voice & Accent Trainers In BPO Industry
        Wavelength & E learning Hero Mind Mine Mind Speed ,Bangalore Relationship Management Services Pvt. Ltd.,Mumbai Surlin Consultants Pvt.Ltd.Bangalore Nexgen ,Hyderabad Aaroha,Mumbai Accentual USA Inc,Gurgaon

 Evolve,Bangalore

Process Training Institute In BPO Industry

SAMOS ,Bangalore

Softskill Training Institute

           Althia,New Delhi Glance,Bangalore Incrove,Ghaziabad Only Success,Bangalore,Chennai Optionz Paremala Consultant,Bangalore Surlin Consultancy Crossroads Training Solution,Mumbai Evolve WCH Training Add Value Training Solution

Area Covered InTraining Program

Customer Care Technical Support Payroll Management Publishing Sales & Telemarketing Finance & Accountancy Human Resource Intellectual Properly, Research & Development Administrative Support Security Supply Chain Management Customer Relationship Management Legal Services

Medical Transcription Research & Analysis

Training Course In BPO Sector

Call Center Management Advanced Interpersonal Communication Business Communication Accent Neutralization E mail TelephoneEtiquette Selling Over Phone Cross Cultural Training

Preferred Training Methods

Computer Based Training Method E Learning Cd-ROM Based Training Method Lectures Discussion Media Access Web Video Audio Web Based Training Session Intranet Based Training Course

CONCLUSION
The study reveals the followings:  The skill & Attributes required for Retail Sector basicly focus on their Presentation Skill  Automobile Sector is the one where Technical Qualification is mendatory.  BPO Sector is facing the Highest Attrition Rate  IT Sector is one of the largest contributers in Training & Development Program

 E governance is the major factor responsible for the growth in IT Sector  Variation of salary with experience is almost same for these sector  Telecom Sector is the fastest growing sector

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