Nhm 9.

HTTT-K5: Qun l khch sn Cu Giy

Mc lc
PHN I. KHO ST H THNG THNG TIN QUN L KHCH SN CU GIY .................. 3 I. II. 1. 2. 3. 4. 5. 6. III. t vn ................................................................................................................................. 3 Kho st hin trng v thu thp thng tin ....................................................................... 5 Mc tiu kho st ............................................................................................................... 5 Phng vn:Mu k hoch phng vn .............................................................................. 5 Phiu phng vn: ............................................................................................................... 8 Cc quy trnh hot ng ch yu ca khch sn .................................................... 12 Hin trng h thng c ................................................................................................... 13 Mc ch hot ng trong h thng mi ................................................................... 13 Pht biu bi ton ............................................................................................................ 14

1. Gii thiu khi qut v khch sn Cu Giy: ............................................................... 14 2. C cu t chc v chc nng : ....................................................................................... 19 3. M t bi ton :....................................................................................................................... 20 PHN 2: PHN TCH THIT K H THNG KHCH SN CU GIY................................... 21 I. 1. 2. II. 1. 2. 3. III. 1. 2. 3. 4. 5. Biu phn cp chc nng ca h thng. ...................................................................... 21 Cc chc nng chnh ca h thng. ............................................................................... 21 S phn cp chc nng ca h thng khch sn Cu Giy ................................. 21 Biu lung d liu qun l khch sn ca h thng .................................................... 26 Biu lung d liu ng cnh ....................................................................................... 26 Biu lung d liu DFD mc 0: .................................................................................. 28 Biu lung d liu mc 1 ............................................................................................ 30 M hnh ha d liu thc th ........................................................................................... 42 Biu quan h thc th ERD ........................................................................................ 42 Thit k CSDL vt l ........................................................................................................... 50 Thit k giao din ............................................................................................................... 54 Thit k kim sot cho h thng ...................................................................................... 66 Thit k thc n ............................................................................................................... 68

PHN III. KT THC CHNG TRNH PHN TCH THIT K H THNG THNG TIN QUN L KHCH SN CU GIY .................................................................................................. 69

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Li ni u
Ngy nay s pht trin mnh m ca tin hc lm cho my tnh khng th no thiu c trong mi lnh vc i sng. Hn lc no ht cc tnh nng ca my tnh c khai thc mt cch trit . Vic p dng Tin hc vo qun l, sn xut, kinh doanh, du lch l mt xu hng tt yu. ng dng tin hc trong cng tc qun l khch sn ti khch sn l m hnh qun l mi, v em li nhng kh nng mi trong cng tc qun l ti khch sn nh : vic b tr cho khch thu phng hay s dng cc dch v khi khch n trong khch sn cng nh vic thanh ton cho khch hng c nhanh chng thun tin khi khch i, cc lnh o kim sot tnh hnh doanh thu hng ngy c d dng, kim sot c tnh hnh ca cc phng, cc dch v trong khch sn, mt khc gim c s nhn vin phc v cho cng vic hnh chnh, gii quyt cc thc mc khiu ni ca khch hng c nhanh chng. Mc tiu ca bo co ny l phn tch, thit k xy dng c chng trnh qun l khch sn vi cc tnh nng nu trn phc v cho vic qun l ti khch sn hon ton t ng trn my tnh.

Nhm thc hin: Nhm 9

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

PHN I. KHO ST H THNG THNG TIN QUN L KHCH SN CU GIY

I. t vn

H1: Hnh nh khch bn ngoi ca khch sn Cu Giy

H2 : Phng n ti khch sn

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

H3 : Phng i ti khch sn

H4 : Quy l tn ti khch sn

Hin nay khoa hc cng ngh ngy cng pht trin nhanh chng. Chng ta

t c nhiu thnh tu to ln trong tt c cc lnh vc, ngnh ngh ca i sng x hi.

c bit, s pht trin ca ngnh cng ngh thng tin lm cho vic qun l

cc h thng thng tin tr nn tin li, an ton, c tnh t ng ha cao. Trong s mphair ni n h thng qun l khch sn. l mt cng vic kh phc tp, 4

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

v c mt lu lng thng tin qun l ln. Ton b cc hot ng ca khch sn nh t tr phng, qun l phng, qun l nhn vin, qun l khch, thng k, k ton, cc hot ng dch v khci hi phi nhanh chng, chnh xc cht lng phc v cao th mi p ng c nhu cu ca mt khch sn hin i, ph hp vi s pht trin chung hin nay.

Tuy nhin qua kho st tnh hnh chung mt s khch sn ti H Ni, em

nhn thy vic qu l khch sn ni chung vn cha p ng c yu cu ca cc nh qun l cng nh ca khch hng. Cc khch sn c s lng phng v khch n nhiu. S phng cho thu c th ln ti hng trm phng. C loi phng ginh cho mt ngi, c loi hai ngi hoc hn(phng cho gia nh), do s ngi thu phng ti a c th ln ti hng trm thm ch hng nghn ngi. V vy cn phi ci tin tch cc cc quy trnh nghip v vi s p dng cng ngh thng tin hin i, v cn xy dng m hnh mi ph hp, tin li cho khch sn nhm em li hiu qu kinh doanh cao nht.

II.

Kho st hin trng v thu thp thng tin

Tm hiu hin trng h thng qun l khch sn c. Tm hiu cc yu cu cu cn thit i vi h thng trn vai tr : Ngi qun l, nhn vin chuyn trch, khch hng. Tm hiu thng tin mt s khch sn hin i( c bit l khch sn nc ngoi) thng qua nhiu hnh thc nh internet, phim nh, bo tr, So snh i chiu tm ra mt mnh mt yu ca tng h thng kho st nhm a ra hng xy dng h thng mi ci tin hn so vi c h thng c. Mc tiu ca kho st c thc hin theo cc quy trnh sau :

1. Mc tiu kho st

2. Phng vn:Mu k hoch phng vn

Ngi c hi: Nguyn Th Mai Phng a ch: in thoi: i tng: 110- ng Cu Giy-Qun Cu Giy-H Ni (04)38.322.951 - L qun l khch sn Ngi phng vn: Trn Vn Nam Thi gian hn: 40 Thi im bt u: 8h sng Thi im kt thc: 8h40 sng Ngy -----------------------------

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

- Cn thu thp thng tin v: Yu cu i vi ngi phng vn:

+ Cng vic qun l thng tin + Vai tr:l ngi trc tip phng phng cho thu v cc dch v vn, ghi chp, thu thp d liu. ca khch sn + V tr: Trng ban thu thp + Cng vic qun l nhn vin, thng tin v phn tch h thng,c qun l thng tin khch hng trch nhim cung cp cho ban thu phng v s dng cc thit k nhng d liu cn thit. dch v ca khch sn + Cng vic cho thu phng v nhn tr phng hng ngy. + Cng vic tip nhn cc yu cu v dch v ca khch hng. + Vic thanh ton cho khch, tng hp hng ngy, hng thng. - Cn tho thun v: + Cc h s lin quan n qu trnh cho thu hoc nhn tr phng. + Cc thng tin v cc yu cu dch v ca khch. + Thi gian rnh Chng trnh - Gii thiu tng quan d n: D n xy dng h thng qun l khch sn Cu Giy t ng nhm xy dng h thng thu tr phng v qun l khch sn mt cch t ng trn my tnh. 3

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

30 - Xin php c phng vn, ghi m

Kt thc

Tho thun: c li bn phng vn a phiu thm d v danh sch cu hi ngi c phng vn tham kho

Tng thi gian: 38

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

3. Phiu phng vn: PHIU PHNG VN

Ngi hi : Trn Vn Nam Ngy : 2/5/2012 D n: Qun l khch sn Cu Giy Ngi c hi: Nguyn nh Phong St: 0914349103 Cu hi Cu 1 Anh c th cho bit khch + Tr li: sn mnh c nhng loi phng v dch v g? Khch sn chng ti thuc khch sn 3 sao vi h thng phng c trang b y tin nghi. Chng ti c 4 loi phng chnh l: Suite, Deluxe, Superio, Standard. Mi loi u c phng n hoc phng i. Vi tin nghi trong phng chng ti u c trang b thit b hin i, mi phng u c kt ni wifi v c phc v ung min ph nh: Tr, Caf, nc sui. Chng ti phuc v khch hang 24/24h. Nh hng chng ti cn phc v tic ci hay hi hp, sinh nht, massage, sn golf Dch v an nhinh y l tuyt i an ton, chng ti c bi xe rng 500m2 Anh c th cho bit khch sn c nhng qui nh g? + Tr li: Chng ti c mt s qui nh nh sau: - Thi gian nhn phng t 13:00 - Thi gian tr phng: 12:00 - Trng hp khch tr phng mun trc 17h00 tnh thm 50% gi phng Ghi ch

Cu 2

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

- Trng hp khch tr phng sau 17h00 tnh 100% gi phng - Trng hp khch nhn phng trc 12h00 tnh thm 50% gi phng - Min ph tin phng cho tr em di 08 tui cng ging vi ngi ln (ti a 02 tr em mt phng). - Th tn dng thanh ton: American Express, Visa, Master card, JCB card. Anh c th cho bit khch sn mnh qun l nhn vin th no ? +Tr li: Chng ti lin tc tuyn nhng nhn vin c kinh nghim v nhit tnh trong cng vic V thng tin nhn vin chng ti yu cu y thng tin m bo tnh an ton trong cng vic v an ton i vi nhn vin chng ti Cu 4 Khch sn c qun l lng +Tr li: khch n v i khng ? - Chng ti lun cp nht lng khch n v i hng ngy, hng tun m bo tnh chnh xc trong doanh thu ca khch sn v bo co vi cp trn Cu 5 Qu trnh cho thu phng + Tr li: din ra nh th no? - Khi khch n thu phng, nhn vin l tn kim tra trn my tnh xem cn phng trng khng. Nu cn th yu cu khch xut trnh CMTNN hoc th VISTA(i vi ngi ngoi quc), vit phiu yu cu thu phng. - L tn yu cu khch ghi y thng tin vo phiu yu cu v bn giao thu phng cho khch. Cu 6 Khi khch c yu cu s + Tr li: dng dch v th ch x l nh th no? -Chng ti s xem cc yu cu ca khch c trong cc loi hnh dch v m chng ti c khng. Nu c th qun l quy l tn s 9

Cu 3

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

vit phiu dch v v chuyn cho nhn vin phc v. Nu khng th thng bo cho khch. Cu 7 Khch sn c thng xuyn +Tr li: u i vi khch hng - C, nh cp th chng ti mim ph cho tr em di 8 tui cng ngi ln - Ngoi ra cn c nhiu u i cho khch hng Cu 8 Anh tng kt s phiu yu + Tr li: cu v phiu thanh ton - Hng ngy ti vn tng hp cc phiu hng ngy hay hng tun, tnh doanh thu mi ngy v hng thng phi thng? tng hp bo co nm bt tnh hnh cho thu phng ca khch sn

khng?

*nh gi chung: Ngi c hi nhit tnh. Cu hi cn ngn d tr li. Cn ch cha cp ht. Cn cc tnh hung s c nh: Khch lm h hi cc tin nghi trong phng. Sau khi bui phng vn kt thc chng em c xin php quay ra v phng vn nhn vin khch sn thu thp thm thng tin h thng. PHIU PHNG VN(nhn vin l tn) Cu hi Cu 1 Khi khch n thu phng th Tr li: anh ( ch) phi lm nhng g? - Chng ti xem cn phng trng khng, nu cn th yu cu khch hng in y vo phiu thu phng, yu cu cp CMND (visa vi ngi nc ngoi) v giao phng cho khch. Nu khng cn phng th chng ti s phi t chi cho thu. Cu 2 Khi khch tr phng th anh ch + Tr li lm nhng g? Chng ti lin h vi nhn vin dn phng, m bo phng khng b h hi, yu Ghi ch

10

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

cu khch thanh ton phng v tr li giy t cho khch Nu phng c h hi th chng ti bo co cho trng l tn n gii quyt. Cu 3 Nu khch hng mun s dng + Tr li: dch v ca khch sn th anh - Chng ti s miu t chi tit dch v ch lm g? cho khch hng c r, khi khch hng ng th chng ti s lin h vi b phn dch v m khc yu cu chun b cho khch hng. Cu 4 Nu khch hng ng k nhng mun hy ng k th phi lm th no? + Tr li: - Khch hng lin h vi chng ti v chng ti s lin h vi b phn dch v hy dch v. Vi cc dich v nh tour du lch hay hi hp khi khch hng hy th phi chu ph hy dch v.

PHIU PHNG VN KHCH HNG Cu hi Cu 1 Ghi ch Khi ng(b) n thu phng th Khi ti n thu phng phi qua khu l lm nhng th tc g v nh th tn yu cu t phng, khi l tn s no? kim tra xem xt xem cn phng trng hay khng th ti mi c lm tip th tc. khi c phng trng ti a ra cc yu cu v dch v v khi khch sn p ng c nhu cu ca ti th nhn vin l tn s lm hp ng bn giao thu phng v ha n s dng dch v trong khch sn v phi xut trnh CMTNN(hoc h 11

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

chiu), k kt hp ng. Cu 2 Trong qu trnh ng(b) s dng Khi ti n khu vc nhn vin l tn dch v ca khch sn m mun yu cu thm dch v v l tn s nhp yu cu thm dch v ca khch thm dch v s dng ca ti vo ha sn th ng(b) phi lm g? Cu 3 n s dng dch v. Khi ng(b) khng mun thu Khi ti gp nhn vin qun l v yu hoc s dng dch v ca khch cu hy hp ng v than ton cc sn mc d trong hp ng khon tin khi s dng dch v. cha ht hn th phi lm nhng th tc g? Cu 4 Khi ht hn hp ng m Khi ti gp nhn vin l tn v lm th ng(b) mun s dng thm th tc ra hn cho hp ng. phi lm th tc g? Cu 5 khi hp ng ht hn th ng(b) Khi ti gp nhn vin l tn v yu c th tc trao tr phng nh cu tr phng nh trong hp ng, nhn th no? vin l tn hy hp ng v thanh ton cc khon dch v. Nu ti cha i gp nhn vin l tn trao tr phng th nhn vin l tn s trc tip thng bo cho ti yu cu tr phng nh hp ng nu.

4. Cc quy trnh hot ng ch yu ca khch sn

Khi c mt khch hng n t phng. Nhn vin l tn s yu cu my kim tra trong c s d liu xem c cn phng trng hay khng. Nu cn phng trng ph hp vi yu cu ca khch th s cho php t phng. Thng tin t phng bao gm: cc thng tin c nhn ca khch hng, s phng thu, thng tin v cc phng c thu, cc dch v yu cu nu c, gi c. My t ng lp mt mu ha n thng k tt c nhng thng tin k trn, khch hng s thng bo li chi nhn vin ca khch sn. Nu c g thay i trong thng tin k trn, khch hng s thng bo li cho nhn vin ca khch sn cp nhp cc thng tin (v d nh tng thi gian thu phng). My tnh s kim tra v lm vic . Khi c mt ngi khch tr phng, my tnh s tm thng tin v t phng a ra t bin lai thanh ton cho khch hng v khch hng c th yu cu dch v thanh ton. Tuy nhin mt khch hng c th thu nhiu phng v do mt ngi c th ng ra thanh ton cho nhiu bin lai. 12

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Trn mi ha n hay giy thng bo u ghi r : s phng thu, gi c, tn Khi ht hn tr phng m khch vn cha tr phng th my tnh s sinh ra bin lai thng bo cho khch hng. Do vic t v tr phng trong khch sn l thng xuyn lin tc, nn h thng cn phi thit k vi tin cy cao, c th cp nht v thm mi lien tc. Ngoi ra hng thng h thng my tnh s a ra nhng bo co thng k, nh gi qu trnh hot ng ca khch sn mt cch trung thc qua cc giai on. Cng vic ny gip cng ty c nhng chin lc kinh doanh thch hp nhm thu c li nhun cao nht.

khch hng, ngy thu, tr, tng tin, m phng tn nhn vin lp ha n.

5. Hin trng h thng c Nh ni trn vn qun l phng, qun l khch thu phng, cc dch v,
thng k l mt cng vic kh khan phc tp. Trong khi hin nay khch sn vn cn hot ng th cng ri rc, km hiu qu.

nhng khch sn nh th vic t tr phng thng lm bng phng php th

cng trn giy t. V c mt s khc ng dng mt s trnh tin ch tng hiu qu lm vic nh tinh ton, thng k bo co bng Word, Excel nn tin cy an ton khng cao, kh khan trong vic qun l v bo qun thng tin. Cng vic mng tnh th cng nn mt nhiu thi gian v cng sc.

khch sn ln th p dng vic qun l thng tin hon ton bng my tnh,
nhng quy trnh t tr phng, cc dch v cung cp vn cn th cng, kh nng t ng ha cha cao. Cha p ng c yu cu ca mt m hnh khch sn hin i.

Hn na i vi nhng khch sn ln th h thng th h thng c th nhiu

khch sn khc nhau, vic qun l c tm m rng, v vy cn phi c mt mi trng qun l tp trung thng nht gia cc khch sn. Nhiu khch sn vn cn kh khan trong vic trao i thng tin, cp nht thng tin vi nhau, trong vic thng tin cho khch hng, hay trao i dch v

Vic thng k cp nht i mi, p dng cng ngh mi nhiu khch sn cn

kh khan. Do h thng qun l kh cng knh. Tm li, h thng c cn gy kh khan trong khu qun l thng k, bo mt an ton thng tin cha cao, mt s h thng cha phn quyn ngi s dng h thng.

6. Mc ch hot ng trong h thng mi H thng c thit k p ng kh y nhng yu cu ca khch hng

trong thi i cng ngh hin nay. 13

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

H thng qun l cht ch ton b hot ng ca khch sn nh vic nhn, t,

tr phng, s dng tt c cc dch v v k ton.

Nh cc thng tin c cp nht nhanh chng v chnh xc m cht lng phc

v v dch v cho khch hng tng ln ng k.

Ngoi ra, h thng phn tch ti chnh doanh thu, bo co thng k nhanh nhy
chnh xc, r rng nn thun tin cho nh qun l ra cc chin lc qung co, i mi, ci tin cc dch v mt cch hp l.

H thng mi c nhng u im sau: Cp nht thng tin chnh xc, kp thi gip y nhanh tin ci tin dch v. Bao qut ton b cc dch v phc v ca h thng. Thit k giao din d s dng, cho php cc nhn vin l tn cp nht cc thng
tin lin quan mt cch t ng.

H thng cho php phn quyn ngi s dng bo mt v lu li thng tin

truy nhp tin cho vic kim sot quy trch nhim d dng

III.

D dng in cc bng biu, thng k bo co di dng tp tin trao i.

Pht biu bi ton

Khch sn c thnh lp ngy 11/12/1994 theo giy php s 1771/GP ca B K

1. Gii thiu khi qut v khch sn Cu Giy:

Hoch v u T. y l khch sn thit k xy dng theo qui m khch sn du lch v c tiu chun quc t u tin ti Hi Phng c v ngun lc, tin nghi v thit k. Khch sn c xy dng trn khu t 41000 m vi 6 tng vi 65 phng ngh, ngoi ra cn c phng hp v tic sinh nht a ch : 110- Cu giy Qun Cu Giy H Ni C s vt cht bao gm: 6 tng chia thnh cc phng cho thu gm 65 phng khp kn. Cc phng c y trang thit b ca mt gia nh nh: my git, tivi, t lnh, bp ga, cc dng c l bp, bt a, in thoi, bn lm vic, bn trang im, m un nc siu tc, bn tm, my sy tc, wifi Nhn vin trong khch sn bao gm: 126 ngi. Trong : Gim c :-----------------------------------Ph gim c :-----------------------------K ton : Nguyn Hong Rng Trng l tn : Nguyn Th Mai Phng .. C s vt cht ca khch sn bao gm: 14

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

- C 18 phng Suite, mi phng gm phng ng, y cng trnh ph v tin nghi. Din tch mi phng l 36-40m2. - C 15 phng loi Deluxe, mi phng gm phng ng, y cng trnh ph v tin nghi. Din tch mi phng l 30m2. - C 25 phng loi Superior, mi phng gm phng ng, y cng trnh ph v tin nghi. Din tch mi phng l 25m . - C 7 phng loi Standard, mi phng gm phng ng, y cng trnh ph v tin nghi. Din tch mi phng l 20m . - C mt khu tp Gn(Golf Driving Range) t tiu chun quc t gm 20 b Gn phc v khch luyn tp. - C mt b bi du lch t tiu chun quc t nm trong khun vin ti p bao quanh vi bi c xanh v hng da. - C mt cu lc b th dc thm m v th hnh vi y trang thit b. - C mt nh hng u sc cha 150 ngi, thc n phong ph a dng c ch bin bi u bp chuyn nghip. - Tng s phng hp 02 c sn khng gian: phng hp 200m2 vi 200 ch ngi, c thit b bng chiu v mn hnh wifi teabreak 24h an ninh. t dch v dch ting Anh, Trung Cc loi dch v m khch sn gm c : 1. Phng nghi ngi. 2. Dch v n ung. 3. Dch v gii tr. 4. T chc cc tour du lch. 5. Hi hp, sinh nht... c trng ca khch sn l cung cp cc dch v v tin nghi lu tr, cc dch v n ung, ngh ngi, vui chi gii tr. V y l bng gi phng ca cc loi phng : Gi phng : Suite

Loi phng

Phng n 1.500.000 VN

Phng i 1.700.000 VN

Suite

Hnh nh

15

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

- Din tch 35m2 - Sn g - Diu ha 2 chiu - Truyn hnh cp - Mini bar - Nc nng, lnh - Din thoi - Bn trang im - m un nc siu tc - Bn tm - My sy tc - Wifi Gi phng : Deluxe

Loi phng Deluxe

Phng n 1.300.000 VN

Phng i 1.500.000 VN

16

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Hnh nh

- Din tch 30m2

- Sn g - Diu ha 2 chiu - Truyn hnh cp - Mini bar - Nc nng, lnh - Din thoi - Bn trang im - m un nc siu tc - Bn tm - My sy tc - Wifi Gi phng : Superior

Loi phng

Phng n 1.200.000 VN

Phng i 1.400.000 VN

Superior

17

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Hnh nh

- Din tch 25m2 - Sn g - Diu ha 2 chiu - Truyn hnh cp - Mini bar - Nc nng, lnh - Din thoi - Bn trang im - m un nc siu tc - Bn tm - My sy tc - Wifi Gi phng : Standard

Loi phng Standard

Phng n

Phng i

1.100.000 VN 1.300.000 VN

18

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Hnh nh

- Din tch : 200m2. - Sn g - iu ha 2 chiu - Truyn hnh cp - Mini bar - Nc nng lnh - in thoi - Bn trang im - m un nc si tc - Bn tm - My sy tc - Wifi

2. C cu t chc v chc nng :

Trong khch sn bao gm cc b phn: Ban gim c, b phn k ton, b phn kinh doanh, b phn l tn, quy bar, b phn bung bn, b phn nh bp, v c thu gn theo t chc chnh nh sau :

Gim c

Phng l tn

Phng phc v

Phng bo v

H5 : S t chc hot ng chung.

19

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Trong : Gim c : iu hnh mi hot ng ca khch sn. Mi vn ca khch sn u phi thng qua gim c c quyn quyt nh tt c mi thng tin s l trong khch sn. Phng l tn : Tip nhn mi yu cu dch v t khch hng v bo co mi tnh hnh cho gim c iu hnh khch sn, tr li mi yu cu thc mc cho khch hng, qun l thng tin v phng v khch hng. Lp phiu ng k khi khch thu phng, nhn yu cu khi khch mun s dng dch v. lp ni dung chi tit phiu thanh ton khi khch hng tr phng v lp ha n thanh ton. Phng phc v : Nhn vin phc v trng coi v vn chuyn hnh l cho khch, c nhim v dn dp v sinh phng, phc v nhu cu n ung, git i khi khch yu cu, cung cp cc dch v cho khch. Kim tra hin trng c s vt cht trong phng khi khch tr phng. Phng bo v : Bo v c nhim v gi xe, gi gn an ninh trt t trong khch sn. theo di cc thit b trong khch sn v chu trch nhim v h thng ng sng cng nh cc thit b khc.

3. M t bi ton :
Trc khi khch vo khch sn phi lin h qua bo v vo cng hoc c s bo trc ca l tn. Khi khch vo khch sn, phi xut trnh chng minh th, giy t tu thn, hoc Visa i vi ngi nc ngoi. Khch hng phi ng k vi l tn d kin v vic lch trnh n ngh ca mnh l tn d kin v iu phi cho ph hp. Sau khi nhn c y cc yu cu ca khch hng l tn kim tra li cc phng xem s lng phng trng trong khch sn v sp xp cho khch. Nu khch c nhu cu t chc du lch th l tn phi bo cho i xe sp xp thun tin cho thi gian ca khch hng v m bo khng l chuyn i ca khch. Khch hng c th t trc qua in thoi, fax, email Trong thi gian khch ngh ti khch sn, khch c th ng k s dng cc dch theo mu. Khch c th thanh ton bng tin mt, ngoi t, hoc theo hnh thc chuyn khon. Cui mi ngy b phn k ton phi lp bo co v tnh hnh doanh thu trong ngy, tnh hnh khch n v khch i, tnh hnh s dng cc dch v trong khch sn, cc s c xy ra trong ngy (nu c) cho lnh o qun l lnh o c phng hng ch o tip theo. Cui mi thng phi c bo co v tnh hnh doanh thu, hot ng trong thng hoc cui mi qu, mi nm cng th. 20

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

PHN 2: PHN TCH THIT K H THNG KHCH SN CU GIY

Sau khi kho st h thng khch sn, ta i vo phn tch h thng. Cng vic phn tch bao gm : Phn cp chc nng ca h thng. Tm hiu cc lung d liu ca h thng. Tm hiu cc t in d liu ca h thng. V biu thc th.

I. Biu phn cp chc nng ca h thng.

1. Cc chc nng chnh ca h thng. Qun l phng. Qun l t phng. Qun l nhn vin. Qun l khch hng. Qun l dch v. Qun l tr phng. Thng k.

2. S phn cp chc nng ca h thng khch sn Cu Giy

21

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy H thng qun l khch sn Cu Giy

Qun l phng

Qun l t phng

Qun l nhn vin

Qun l khch hng

Qun l dch v

Qun l thanh ton hp ng

Thng k

Thm mi phng

Thm mi hp ng

Thm NV mi

Thm khch hng

To mi ha n DV

To bin lai thanh ton

Thng k phng trng

Cp nht phng

Cp nht hp ng

Cp nht thng tin NV

Cp nht thng tin khch hng

Lp danh mc ha n

To danh mc thanh ton

Thng k hp ng ht hn

Tm kim thong tin phng

Tm kim hp ng

Tm kim thng tin nhn vin

Xa khch hng

Qun l thng tin dch v

Tnh tng thu

Thng k danh sch khch hng

Xa hp ng

Xa thng tin NV

Tm kim thng tin khch hng

Thng k tnh trng thu ngn

H6 : Biu phn cp chc nng ca h thng khch sn.

1. Qun l phng. Phng l i tng chnh ca h thng cn qun l. Do s lng phng trong khch sn l tng i nhiu nn cn phi c mt b phn chc nng qun l phng nhm cp nht thng tin v mt cch thng xuyn do yu t hot ng nghip v ca khch sn : khch hng t v tr phng hng ngy nn phi c nhng thao tc qun l nh sau:

22

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Thm mi phng : Trong thc t cc h thng khch sn thng c s m rng quy m c s h tng. Cc khu nh c th c xy thm chnh v th h thng qun l khch sn cn cho php kh nng thm mi phng qun l nhng phng ny. Thng tin v phng mi phi c cp nht trong danh mc phng qun l v cho php i vo hot ng thu tr phng. Cp nht phng : khi b phn qun l cn thay i mt chi tit no v phng th h thng cho php sa i, cp nht tin. Tm kim thng tin phng: H thng cho php chc nng tm kim thng tin phng i vi cc tc nhn ca h thng. Tm kim phng : H thng cung cp chc nng tm kim phng cho php cc tc nhn tm thng tin v phng, t tr phng v qun l thng tin, thng k phng. 2. Qun l t phng : y l hot ng nghip v chnh ca hot ng qun l khch sn. Cng vic qun l phng bao gm : Thm mi hp ng : Khi c khch hng a ra yu cu t phng v yu cu t phng v yu cu c p ng, th h thng t ng pht sinh ra mt mu hp ng lu thng tin t tr phng ca khch hng. Hp ng ny c qun l bi nhn vin ca khch sn. khch hng ch c php tm kim thng tin v hp ng, a ra cc yu cu sa i, hy h ng chi nhn vin, ch khng c php trc tip thay i thng tin trong hp ng. Cp nht hp ng : Khch hng c th yu cu thay i mt s thng tin trong hp ng nh thi gian thu, s phng thu, thng tin khch hngKhi h thng s thay i thng tin hp ng p ng cc yu cu . Tm kim hp ng : Chc nng ny cho php cc tc nhn tm kim thng tin hp ng phc v cho mc ch qun l v thng k. Xa hp ng : Sau khi khch hng s dng xong dch v nh trong hp ng th gi tr ca bn hp ng khng cn gi tr i vi khch hng cng nh nh qun l khch sn. 3. Qun l nhn vin : Nhn vin l nhng i tng phc v khch hng v cng c qun l. Do s lng nhn vin c th thay i nn cn phi c qun l nhm cp nht thng tin cc nhn vin mi hoc thay i nhn vin c ca khch sn. Khch sn c th tuyn thm nhn vin hoc cho nhn vin ngh vic nn phi c cc thao tc qun l nh sau : Thm nhn vin mi :

23

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Do h thng thng c nhu cu m rng quy m c s h tng, a dng cc loi hnh dch v, v vy cn thm cc nhn vin mi p ng nhu cu ca khch hng. T khch sn phi thm nhn vin mi qun l nhn vin. Thng tin v nhn vin phi c cp nht thun tin cho vic phc v. Tm kim thng tin nhn vin : Thng tin nhn vin cn c phi qun l bi h thng khch sn. Do c th iu chnh cc thng tin cn thit ca tng nhn vin. Xa thng tin nhn vin : Nhn vin thi vic v h thng qun l khch sn khng cn phi qun l cc thng tin ca cc nhn vin ny. 4. Qun l khch : Khch hng l mt trong nhng i tng chnh ca khch sn cn c qun l. Do s lng khch hng nhiu v l nhng i tng khc nhau nn cn phi c qun l, trnh c s nhm ln gia cc khch hng khi n s dng dch v khch sn. Ngoi ra cn phi qun l cc thng tin cn thit ca khch hng khi vo khch sn.cc thao tc qun l khch bao gm : Thm khch hng : Do khch hng n s dng dch v ca khch sn nhiu dn n loai hnh s dng dch v cng a dng, khi ta cn thm cc thng tin cn thit ca khch hng thun tin cho vic qun l khch hng. Sa thng tin khch hng : Trong qu trnh khch hng s dng dch v ca khch sn cn c nhiu thng tin cn thay i, b sung v c cp nht khi c nhu cu cn thit, m bo cho s thun tin. Do vy cn phi c sa thng tin khch hng. Xa thng tin khch hng : Khi khch hng thi s dng dch v ca khch sn v trao tr phng th nhng thng tin ca khch hng khng cn thit v c th xa i cp nht thm cc thng tincuar khch hng khc. 5. Qun l dch v : Khch sn khng nhng p ng vic cho thu phng m cn cung cp mt s dch v cn thit cho khch hng.y l mt trong nhng u im ca khch sn hin i.Chnh v th m dch v cng c qun l trong h thng. Cn vic qun l dch v gm :

24

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

To mi ha n dch v : Khi mt khch hng a ra yu cu s dng mt dch v ca khch sn. Th h thng t ng sinh ra ha n qu l vic s dng dch v cho tng i tng khch hng. Lp danh mc ha n dch v : tnh c tng tin thanh ton cho khch hng, v phc v mc ch thng k. H thng phi lp mt danh mc ha n s dng dch v. Qun l thng tin dch v : Trong khch sn c nhiu loi hnh dch v khc nhau, d dng kim sot h thng cung cp chc nng qun l thng tin cc dch v. Vic ny cng nhm m ch cho khch hng c th tm kim thng tin dch v mt cch d dng. 6. Qun l thanh ton hp ng : H thng khch sn p ng chc nng thanh ton cho khch hng mt cch a dng v hnh thc chi tr. Cc cng vic chnh ca chc nng ny gm : To bin li thanh ton : Khi ht hn tr phng khch hng s n bn l tn ca khch sn thanh ton. H thng s cung cp mt chc nng to ra bin lai thanh ton tnh tng tin phi chi tr ca khch hng gm c chi tr cho vic tr phng v s tin chi tr cho dch v. To danh mc ha n : Cng vic ny nhm mc ch thng k ha n thanh ton. Vic to danh mc ha n thanh ton l do my t ng cp nht khi nhn vin l tn nhp thng tin ca mi ha n. Tnh tng thu : H thng thng xuyn cp nht tnh tng tin thu c cho vo ti khon chung ca khch sn tin cho vic qun l. Cng vic ny l cn thit i vi bt c h thng khch sn no. 7. Thng k : Chc nng thng k l mt chc nng hu nh khng th thiu khi ta qun l bt c mt h thng thng tin no. Chc nng ny i khi cn c gi l chc nng bo co.Cng vic ny nhm thun tin cho vic nh gi h thng mt cch cp nht nht cho ngi qun l.ng thi n cn cung cp d liu cho cc chc nng khc lm vic mt cch hiu qu. Mt s chc nng thng k c bn v quan trng nht ca h thng : Thng k phng trng : Cng vic ny do my tnh t duyt v bo co nhn vin ca b phn qun l t tr phng bit thng tin cho khch hng. Thng k hp ng ht hn : H thng thng xuyn thng k nhng hp ng n hn tr phng thng bo cho khch hng. Thng k danh sch khch hng : Khch sn lu thng tin khch hng v thng k khch hng nhm nhiu mc ch : Bo cho b phn qun l dch v 25

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

cho bit nhng khch hng no thu phng th mi c php s dng dch v ca khch sn. Ngoi ra vic thng k khch hng cn p ng vic kim sot an ninh v nhiu vn khc. Thng k tnh trng thu ngn : to bo co tnh hnh cho b phn qun l nh gi tnh hnh lm n ca khch sn. Ngoi ra h thng cn thc hin mt s chc nng thng k khc ty theo yu cu ca b phn qun l v cc nhn vin trc tip iu khin, thc hin cc cng vic trong h thng.

II. Biu lung d liu qun l khch sn ca h thng

1. Biu lung d liu ng cnh Nhn tng th bn ngoi ta c th m t mt cch tng th nh sau : Khch sn gm cc tc nhn l:

Khch hng: Khch hng y l ngi n thu phng ca khch sn . Ta c th gi khch n thu phng l khch hng khi coi vic khch n t phng ca khch sn nh l mua mt loi hnh dch v c bit . Khch hng l ngi a ra yu cu thu phng ca khch sn v yu cu s dng cc loi hnh dch v . Khch hng c xem l mt tc nhn chnh ca h thng . H c quyn a ra yu cu t phng , yu cu lm hp ng thu phng, yu cu sa i thng tin trong hp ng i vi h thng v khi h ht thi hn thu phng , hay khng cn nhu cu thu phng na th h yu cu thanh ton hay hy hp ng . V h thng khch sn a ra thng tin p tr cho khch hng .

Nhn vin : Nhn vin l tn gi chung ch nhng ngi tham gia chnh vo vic iu hnh h thng : nhn vin tip tn , nhn vin thu ngn ,nhn vin qun dich v dch v Nhn vin da vo thng tin m khch hng a ra yu cu cho h thng yu cu h thng hot ng . V chnh nhn vin l ngi cp nht thng tin trn my tnh .

B phn qun l . B phn qun l l ngi a ra cc yu cu cp nht thng tin v phng v yu cu h thng bo co cho h khi h yu cu.

26

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Yu cu t phng yu cu thanh ton hp ng Yu cu tim kim Yu cu s dng cc dch v yu khc yu cu cp nht hp ng cu t phn g Thng tin tr v Thng tin phn h Yu cu thm mi phng

Khch hng

Bin lai thanh ton Kt qu ng k Nhc n hn trphng

H thng qun l khch sn Cu Giy

Yu cu cp nht phng Yu cu bo co Bo co

B phn qun l

Thng tin khch hng mi

Kt qu thanh ton

Kt qu cp nht

Yu cu tm kim

Cp nht thng tin hp ng Nhp s liu thanh ton

Thng tin nhn vin mi

Thng tin nhn vin thay i Thng tin nhn vin b xa

Thng tin khch hng b xa

Kt qu tm kim

Yu cu thng k

Thng tin khch hng thay i

Nhn vin

H7 : Biu mc ng cnh h thng qun l khch sn

27

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

2. Biu lung d liu DFD mc 0: H thng gm c :

Ch cc chc nng

Cc tc nhn

Cc kho d liu

Mi tn ch hng i ca lung d liu

28

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Hp ng Thng tin chi tit hp ng Yu cu cp nht hp ng Khch hng(KH) ng k t phng Yu cu tm kim

Nhn vin

Yu cu tm kim hp ng Thn g tin nhn vin thay i

Qun l nhn vin

Nhc n hn tr phng

Thn g tin nhn vin b xa

Thng tin nhn vin mi

Kt qu tm kim Kt qu ng k Yu cu s dng dch v Kt qu yu cu Tm kim dch v Thng tin dch v Qun l t phng

Thng tin chi tit hp ng Yu cu tm kim Kt qu tm kim

Nhn vin

Thng tin KH b xa Thng tin KH mi Qun l khch hng Thng tin KH thay i

Qun l dch v (DV)

Yu cu thanh ton Khch hng Yu cu thanh ton Bin lai thanh ton Khch hng(KH)

Thng tin KH Yu cu tm kim KH Kt qu tm kim Yu cu tm kim Ha n DV Qun l thanh ton hp ng

Yu cu tm kim Kt qu tm kim Hp ng Tnh tng thu

Khch hng Yu cu tm kim Thng tin tr v

Bin lai thanh ton

Thng tin tr v

Thng k Yu cu tm kim thng tin hp ng Yu cu tm kim Kt qu tr v Yu cu tm kim thng tin phng Danh sch phng trng

B phn qun l

Yu cu cp nht phng Yu cu tm kim Yu cu thm mi Qun l phng

Kt qu tr v

Doanh thu trong thng Yu cu

Danh sch phng c khch

Khch hng(KH)

Thng tin phn hi Phng

29

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy H8 : Biu lung d liu DFD mc khng ca h thng qun l khch sn
By chc nng chnh : Qun l phng Qun l t phng Qun l dch v Qun l thanh ton hp ng Thng k Qun l khch hng Qun l nhn vin

C 3 tc nhn : Khch hng Nhn vin B phn qun l Hp ng Nhn vin Khch hng Ha n dch v Bin lai thanh ton Phng

C 6 kho d liu :

i vo chi tit tng chc nng ca h thng ta c biu lung d liu mc 1 Biu lung d liu mc 1 Lung d liu chnh ca chc nng ny l b phn qun l. b phn qun l a ra cc yu cu nh : Thm mi phng, cp nht phng, tm kim thng tin phng. Cc yu cu ny a n cho cc chc nng ca h thng nh : Chc nng thm mi phng, chc nng cp nht phng, chc nng cp nht phng, chc nng tm kim phng. Cc chc nng ny cho php thc hin cc cng vic trn. Tc nhn thc hin thao tc ny cng chnh l b phn qun l v cng vi s tr gip ca my tnh. Thng tin cp nhp, thm mi phng s c cp nht vo kho d liu phng. Cn ring kt qu tr v cho chc nng tm kim l bnooj phn qun l. Kho d liu tham gia trong nhng lung d liu ny l kho phng.

3.

a) Qun l phng :

30

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Thm mi phng

Thng tin phng mi

Thng tin phn hi

Yu cu thm mi phng

Hp ng

Ni dung sau khi thm mi

Thng tin tr v Yu cu tm kim Yu cu tm kim

Yu cu cp nht phng

B phn qun l phng

Cp nht phng

Thng tin phn hi

Kt qu tm kim

D liu cp nht phng

Tm kim phng

Ni dung sau khi cp nht

Yu cu tm kim

Phng

Kt qu tm kim

H9 : DFD mc 1 chc nng qun l phng

31

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

b) Qun l t phng :

Nhn vin
Yu cu xa hp ng Kt qu yu cu Thng tin xa

Hp ng

Thng tin hp ng Ni dung hp ng mi

Thm mi hp ng

Xa hp ng
Thng tin hp ng

Yu cu to mi hp ng Kt qu yu cu

KH Yu cu xa hp ng

Kt qu yu cu

Kt qu tr v

Yu cu tm kim

Kt qu tr v cho h thng

Hp ng
Yu cu t phng Yu cu tm kim

Tm kim hp ng Nhn vin

D liu cp nht Ni dung sau khi cp nht

Khch hng (KH)

Kt qu tr v Kt qu tr v Yu cu cp nht hp ng

Cp nht hp ng

KH Yu cu cp nht hp ng Kt qu tr v

H10: biu DFD mc mt chc nng qun l t phng

32

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Cc lung d liu chnh trong chc nng qun l t phng Khch hng a ra yu cu t phng i vi h thng. Nhn vin l tn da vo thng tin khch hng yu cu a ra yu cu h thng to ra mt ci hp ng cho khch hng. Ngi i din cho h thng nhp d liu cho h ng l nhn vin. Hp ng mi s lu trong d liu hp ng. Khi khch hng mun sa i thng tin trong hp ng. Khch hng a yu cu cp nht cho h thng. Nhn vin da vo cng a ra yu cu h thng cp nht. h thng s lu kt qu cp nht vo kho d liu hp ng. Khch hng c th tm kim thng tin trong kho d liu hp ng nhng khng c php sa i trc tip thng tin trong hp ng. Khi khch hng ngng s dng dch v ca khch sn nh trong hp ng, khch hng s yu cu hy hp ng ti nhn vin. Nhn vin tip nhn v hy hp ng theo yu cu ca khch. Khi kt qu tr v cho khch hng v hp ng khng cn gi tr vi khch hng v nhn vin s xa hp ng.

c) Qun l dch v: Khi mt khch hng a ra yu cu s dng mt dch v no . H thng qun l

dch v tm kim trong khi d liu dch v xem tn khch hng c trong kho khch hng. Nu khch hng c tn trong kho th cho php c s dng dch v v ngc li. Khi yu cu ca khch hng c p ng th h thng pht sinh mt ha n dch v. Ngoi ra khch hng cn c th tra cu tm thng tin v tng loi hnh dch ca khch sn.

33

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Nhn vin

Lp danh sch ha n
Yu cu lp danh sch

Kt qu yu cu

Yu cu to ha n

Danh sch ha n

Ha n dch v
ha n

To mi ha n

Thng tin dch v Kt qu tm kim

Qun l thng tin dch v

Tm kim

Khch hng

Tm kim dch v

Yu cu s dng dch v

Thng tin tr li

Khch hng

H11: DFD mc 1 biu din chc nng qun l dch v

34

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

d) Qun l thanh ton

Hp ng

Danh sch tr v Yu cu to danh sch

To danh mc thanh ton

Yu cu tm kim

Thng tin hp ng

Nhn vin To bin lai thanh ton

Kt qu yu cu

Yu cu tm kim Kt qu tm kim

Yu cu to bin lai Bin lai thanh ton Thng tin ha n

Bo co thu ngn

Yu cu tm kim

Ha n dch v

Bin lai thanh ton

Yu cu tnh tng thu ngn

Bin lai thanh ton

Yu cu thanh ton

Khch hng

Danh sch bin lai

Yu cu tm kim

Tnh tng thu ngn sch

H12 : DFD mc 1 chc nng thanh ton hp ng

35

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Lung d liu chnh ca chc nng ny l : Khi khch hng tr phng, chnh l h a ra yu cu thanh ton. H thng s kim tra xem tng tin phng trong hp ng cu khch hng v tin dch v nu c a ra mt bin lai thanh ton cho hp ng. H thng cp nht thng tin ca bin lai thanh ton vo danh mc thanh ton. H thng ly d liu t danh mc bin lai thanh ton tnh tng thu ngn.

36

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

e) Thng k

Yu cu tm kim Kt qu tm kim

Phng
Yu cu tm kim Thng tin phng Yu cu tm kim

B phn qun l
Yu cu tm kim Kt qu tm kim

Tnh tng thu ngn sch

Yu cu thng k

Kt qu tm kim

Thng tin hp ng

Yu cu tm kim

Danh sch hp ng ht han

Tnh tng thu ngn sch

Danh sch khch hng Yu cu thng k Thng tin khch

Thng k danh sch khch

Hp ng

Yu cu tm kim

Nhn vin

Khch hng

Yu cu thng k

Kt qu yu cu

Yu cu tm kim

Kt qu thu ngn

Bin lai thanh ton

Tnh tng thu ngn sch

Bo co ti chnh Yu cu bo co

H13 : Biu DFD mc1 chc nng thng k

37

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Cc lung d liu chnh : Khi b phn qun l a ra yu cu thng k phng trng. H thng kim tra kho d liu duyt a ra danh sch phng trng. Kt qu tr v cho b phn qun l thng qua h thng. Khi b phn qun l a ra yu cu thng k hp ng ht hn : H thng kim tra kho d liu hp ng a ra danh sch hp ng ht hn thanh ton. Khi b phn qun l yu cu thng k danh sch khch hng : H thng kim tra kho d liu khch hng a ra danh sch khch hng ca khach sn. Khi b phn qun l a ra yu cu thng k tnh trang thu ngn. H thng kim tra kho d liu bin lai thanh ton a ra bo co cho tnh traqng thu ngn cho khch sn.

38

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy f) Qun l khch hng: H14 : Biu DFD mc 1 chc nng qun l khch hng Phng

Kt qu tr v

Yu cu tm kim thng tin phong

Nhn vin
Yu cu xa khch hng Kt qu yu cu Kt qu tm kim

Khch hng

Thm mi khch hng

Thng tin khch hng Thng tin khch hng mi Yu cu thm mi thng tin khch hng

Xa khch hng
KH Yu cu xa thng tin mnh Kt qu tr v Tm kim khch hng Kt qu tr v cho h thng

Yu cu tm kim

Kt qu yu cu

Khch hng
Kt qu yu cu Ni dung sau khi cp nht

Yu cu t phng Yu cu tm kim

Nhn vin

Khch hng (KH)

Tm kim thng tin khch hng

Kt qu tr v

D liu cp nht

Kt qu tr v Yu cu cp nht hp ng Yu cu tm kim thng tin phong

Cp nht thng tin khch hng

KH Yu cu cp nht thng tin Kt qu tr v

Kt qu tr v

Phng
39

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Cc lung d liu chnh trong chc nng qun l khch hng : Khi khch hng n thu phng v yu cu s dng dch v ca khch sn th b phn qun l l tn s tip nhn cc thng tin mi v khch hng, qua thng tin khch hng s c cung cp cho nhn vin. Khi thng tin khch hng c trong b phn qun l khch hng, cc nhn vin qun l c th p ng mi yu cu ca khch hng khi nm r v thng tin Khi khch hng yu cu thm hoc hy bt mt s dch v ca khch sn th thng tin mi s c cp nht v tr v cho nhn vin, khi hp ng s c thay i mi. Khi ht hn hp ng hoc khch hng yu cu hy hp ng v ngng s dng dch v ca khch sn th nhn vin s xa tn thng tin khch hng v cc dch v khch hng s dng.

g) Qun l nhn vin Cc lung d liu chnh trong qun l nhn vin : Khi nhn vin c tuyn vo lm vic ti khch sn th b phn qun l nhn vin s yu cu v thng tin nhn vin ca nhn vin mi, qua tip nhn cc thn tin nhn vin v cp nhn trong b phn qun l nhn vin ca khch sn. Khi nhn vin c s thay i v v tr lm vic th b phn qun l nhn vin s cp nht mi v c thng tin phn hi v cho nhn vin. B phn qun l nhn vin s iu khin nhn vin lm vic da trn truy cp tm kim thng tin nhn vin kt qu tr v cho nhn vin v thng tin phn hi li cho b phn qun l.

Khi nhn vin thi vic hoc buc b thi vic, b phn qun l s xa phn thng tin
nhn vin v cp nht thm thng tin mi khc.

40

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Thm mi nhn vin

Xa thng tin nhn vin

Yu cu xa

Thng tin nhn vin mi

Thng tin phn hi

Ni dung sau khi thm mi

Yu cu thm mi nhn vin

Thng tin tr v

Yu cu cp nht nhn vin

B phn qun l nhn vin

Yu cu tm kim

Thng tin phn hi

Kt qu tm kim

Cp nht thng tin nhn vin

D liu cp nht

Tm kim thng tin nhn vin

Ni dung sau khi cp nht

Yu cu tm kim

Nhn vin

Kt qu tm kim

H15 : Biu DFD mc 1 chc nng qun l nhn vin

41

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

III. M hnh ha d liu thc th

1. Biu quan h thc th ERD
Sau qu trnh kho st ta thu c mt s cc biu mu cha cc thuc tnh ca cc thc th di dng vt l nh sau :

a) Hp ng thu phng :

CNG HA X HI CH NGHA VIT NAM

c lp T do Hnh phc

HP NG THU PHNG
M s H Khch sn : Khch hng : . Tui :. a ch : ST : Chng minh th nhn dn /S h chiu : . S phng thu : . Phng 1 : M phng .. Kiu phng : n/i Loi phng : n gi . Phng 2 : .. Thi gian thu. Hnh thc tr.. Yu cu c bit. Ngy.thng.nm. Ch k

42

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy b) Ha n dch v

Khch sn Cu Giy

HA N
S Ngy .. M s thu . Khch hng : a ch : . Ngy n : .Gi n : .. Ngy i : .Gi i : ..... Phng : Gi tin : .. Dch v : S lng n gi

STT

Tn dch v

Tng tin dch v : Tin pht sinh : ..L do : Thu VAT : Tng tin : . Ngy ..thng.nm. Khch hng (k tn) Gim c (k tn) Ngi lp ha n (k tn)

43

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

c) Bo co tng thu :
Khch sn Cu Giy

BO CO TNG THU HNG THNG

Thng Nm..

STT

M ha n

Ngy lp

NV lp

S tin

Tng thu: S tin bng ch : . Ngy .thng nm.. Ngi bo co (k tn)

d)

Bo co thu thu khch hng

Khch sn Cu Giy

BO CO TIN THU THU KHCH HNG

Thng Nm

STT

M ho n

Ngy lp

NV lp

Tin thu

Tng thu : . S tin thu bng ch : Ngythng ..nm.. Ngi bo co (k tn)

44

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy e) Bo co tng chi :

Khch sn Cu Giy

BO CO TNG CHI HNG THNG

Thng Nm..

STT

M phiu chi

Ngy lp

NV lp

S tin chi

Tng chi : .. S tin bng ch : .

Ngy .thngnm. Ngi bo co (k tn)

f) Bo co kim k thu chi :

Khch sn Cu Giy

BO CO THU CHI HNG THNG

Thng Nm.. Tng thu.. Tng chi . Li nhun Tin thu . Ngy thng ..nm.. Ngi bo co (k tn)

45

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Quan st cc biu mu trn ta thy mt s danh t xut hin trong vic qun l thng tin trong h thng. S th hin ca n nhiu. V n c h thng lu tr. chnh l cc thc th ca h thng, cc thc th gm c : KHCH HNG: MaKH DANH MC PHNG : MaP NHN VIN : MaNV HP NG : MaHD HA N DV : MaHDDV BIN LI : MaBL DCH V : MaDV CHI TIT TR PHNG : MaBL, MaP CHI TIT T PHNG : MaHD, MaP

Khch hng

Hp ng

Nhn vin

Chi tit t phng

lp c

lp

Bin lai

Ha n

Danh mc phng

Chi tit tr phng

Dch v

H16 : S thc lin kt thc th h thng qun l khch sn.

46

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

NHN VIN M NV Tn NV Ngy sinh Gii tnh ST a ch

KHCH HNG M KH Tn KH Tui a ch ST So CM/HC

CHI TIT T PHNG M P M H

c

lp

HP NG M H M KH S Phng Hnh thc tr Ngy lp Yu cu c bit HA N DCH V M DV M KH Tn DV M NV Thi gian s dng

PHNG M P Loi phng Kiu phng n gi Tnh trng

c c

DCH V BIN LAI M BL M HDDV M H M DV M DV Tn DV n gi DV

CHI TIT TR PHNG

M BL M P

H17 : cc thuc tnh trong lin kt thc th.

47

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

c t :
Bt c khch hng no cng c 1 hoc nhiu hp ng c p dng, hp ng ch c p dng ch 1 khch hng. Do vy gia khch hng v hp ng c lin kt 1-n. Trong chi tit t phng th c p dng cho 1 phng v 1 phng c p dng vi nhiu chi tit t phng khc nhau. Do vy chi tit t phng v phng c lin kt n-1. Tronh 1 hp ng th c p dng cho nhiu bin lai, nhiu bin lai s c trong 1 hop ng v c p dng cho mt ch th khch hng. Do vy hp ng vi bin lai c lin kt 1-n. Nhn vin v ha n c lin kt 1-n. Mt nhn vin th lp nhiu ha n dch v v nhng ha n dch v c th 1 nhn vin lp ra. Bin lai th c nhiu ha n, nhng ha n ch c th p dng cho mt bin lai, do vy gia bin lai v ha n dch v th c lin kt n-1. Ha n dch v c p dng cho nhiu dch v v dch v cng c p dng cho nhiu ha n, do vy gia ha n dch v v dch v c lin kt n-n. Trong bin lai s p dng cho mt chi tit khi tr phng, mt chi tit tr phng s a ra mt bin lai thanh ton.

Tch lin kt n-n trong h thng :

HA N DCH V M DV M KH Tn DV M NV
c

CHI TIT DCH V M NV Thi gian s dng M HDDV S lng

c

DCH V M DV Tn DV n gi DV

H18 : Tch lin kt n-n gia ha HA N DCH V v DCH V

48

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

KHCH HNG M KH Tn KH Tui a ch ST S CM/HC
C c

CHI TIT T PHNG

NHN VIN M NV Tn NV Gii tnh ST a ch

lp

M P M H

HP NG
c

HA N DV M HDDV M KH Tn DV M NV

PHNG M P Loi P Kiu P n gi Tnh trng

M H M KH S P Hnh thc tr Ngy lp Yu cu c bit

c c

BIN LAI M BL M HDDV M H M NV

CHI TIT DCH V M DV Thi gian s dng M HDDV S lng

c c

DCH V CHI TIT TR PHNG M BL M P M DV Tn DV n Gi

H19 : M hnh lin kt thc th ca h thng

Chuyn m hnh thc th lin kt thnh cc bn ghi logic :

KHCH HNG(M KH, Tn KH, Tui, a ch, S CM/HC). HP NG(M H, M KH, S P, Hnh thc tr, Ngy lp). BIN LAI(M BL, M HDDV, M H, M NV). CHI TIT TR PHNG(M BL, M P). NHN VIN(M NV, Tn NV, Gii tnh, ST, a ch). HA N DV(M HDDV, M KH, Tn DV, M NV). CHI TIT DCH V(M DV, Thi gian s dng, M HDDV, S lng). DCH V(M DV, Tn DV, n gi). CHI TIT T PHNG(M P, M H). PHNG(M P, Loi P, Kiu P, n gi, Tnh trng).

49

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy 2. Thit k CSDL vt l a) Lp t in d liu :

Bng Khch Hng Tn thuc tnh Kiu ( rng) Kha chnh/ kha ph (PK/FK) Pk

TT

Rng buc

M t

MaKH

Text(10)

Not null

M khch hng Tn khch hng a ch Tui S in thoi S chng minh/h chiu Gii tnh

2 3 4 5

TenKH DiaChi Tuoi SDT

Text(30) Text(50) Number Text(15)

Not null Not null

SoCM/HC

Text(15)

GioiTinh

Yes/No

Bng phng Tn thuc tnh MaP Loai DonGia TinhTrang Kiu ( rng) Text(10) Text(20) Number Text Kha chnh/ kha ph (PK/FK) Pk

TT

Rng buc

M t

1 2 3 4

M phng Loi phng Gi phng Tnh trng

50

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Bng Nhn Vin Tn thuc tnh Kiu ( rng) Kha chnh/ kha ph (PK/FK) Pk

TT

Rng buc

M t

MaNV

Text(10)

M nhn vin Tn nhn vin a ch S in thoi Gii tnh

2 3 4 5

TenNV DiaChi SDT GioiTinh

Text(50) Text(50) Text(15) Yes/No

Bng DichVu Tn thuc tnh MaDV TenDV DonGia Kiu ( rng) Text(10) Text(30) Number Kha chnh/ kha ph (PK/FK) Pk

TT

Rng buc

M t

1 2 3

M dch v Tn dch v Gi

Bng Ha n Dch V Tn thuc tnh Kiu ( rng) Kha chnh/ kha ph (PK/FK) Pk Fk

TT

Rng buc

M t M ha n dch v M khch Tin dch v

1 2 3 4

MaHDDV MaKH TienDV MaNV

Text(10) Text(10) Number Text(10)

Fk

M nhn vin

51

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Bng Chi Tit t Phng Tn thuc tnh MaHD MaP Kiu ( rng) Text(10) Text(10) Kha chnh/ kha ph (PK/FK) Pk Fk

TT

Rng buc

M t M ha n M phng

1 2

Bng Hp ng Tn thuc tnh MaHD MaKH SoPhong HinhThucTra YeuCauDB NgayLap NgayTra Kiu ( rng) Text(10) Text(10) Text(10) Text(15) Text(225) Date/Time Date/Time Kha chnh/ kha ph (PK/FK) Pk Fk

TT

Rng buc

M t M ha n M khch hng S phng

1 2 3 4 5 6 7

Bng Bin Lai Tn thuc tnh MaBL MaHDDV MaHD MaNV Kiu ( rng) Text(10) Text(10) Text(10) Text(10) Kha chnh/ kha ph (PK/FK) Pk Fk Fk Fk

TT

Rng buc

M t

1 2 3 4

M bin lai M ha n dch v M ha n M nhn vin

52

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Bng Chi Tit Tr Phng Tn thuc tnh MaBL MaP Kiu ( rng) Text(10) Text(10) Kha chnh/ kha ph (PK/FK) Pk Fk

TT

Rng buc

M t

1 2

M bin lai M phng

Bng Chi Tit Dch V

TT

Tn thuc tnh MaDV ThoiGianSD

Kiu ( rng) Text(10) Text(10)

Rng buc

Kha chnh/ kha ph (PK/FK) Pk

M t

1 2

M dch v Thi gian s dng

3 4

MaHDDV SoLuong

Text(10) Number

Fk

M ha n dch v S lng

b) M hnh d liu vt l

H20 : M hnh d liu vt l

53

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

3. Thit k giao din

a) Cc biu mu in dung cho nhp d liu Biu mu nhp thng tin khch hng

Tn biu mu : Thng tin khch hng Ngi thc hin : Nhn vin l tn, ngi qun tr h thng Thi gian thc hin : khi c khch hng n thu v s dng dch v khch

sn

M t cho biu mu : Thng tin khch hng Ngi dung kch vo nt Thm mi nhp thng tin khch hng. Khi nhp phi y cc M khch hng, Tn khch hng, a ch, S in thoi, S CM/HC. Khi nhp xong mun lu tr vo CSDL th kch vo nt Lu tr. Nt Sa c s dng khi sa thng tin khch hng do nhp sai hay khi thay i thn tin khch hng. Mun tm kim thng tin khch hng th ngi dng chn nt tm kim v biu mu tm kim khch hng c kch hot. Khi khch hng khng cn s dng thu phng v dch v ca khch sn th thng tin ca h s c xa b vi thao tc xa. Nt thot c thc hin khi ngi dng thot ra khi chc nng cp nht 54

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

thng tin khch hng.

Biu mu ha n phng

Tn biu mu : Ha n phng Ngi thc hin : Nhn vin l tn, ngi qun l h thng Thi gian thc hin :Khi c khch hng n yu cu s dng dch v thu phng ti khch sn. CSDL lin quan : bng phong/qlks.mdb M t cho biu mu : Ngi dng kch vo nt thm nhp thng tin, v nhp y vo cc M ha n, ngy lp, nhn vin lp, m khch hng, tn khch, s CM/HC, m phng, kiu phng, s ngy thu, khi my s t ng in vo cc mc loi phng, n gi, thnh tin. Sau khi nhp xong mun sa li th kch nt sa,mun xa ha n th kch nt xa, in ra th kch nt in ra, mun tm kim khch thu th kch nt tm kim, nt ng c dng khi mun thot khi lp ha n phng. 55

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Biu mu ha n dch v

- Tn biu mu : Ha n dch v - Ngi thc hin : Nhn vin l tn, ngi qun l h thng - Thi gian thc hin : Khi khch yu cu s dng dch v trong khch sn. - CSDL lin quan : bng ha n dch v/qlks.mdb M t biu mu : Ngi dng kch vo nt Thm th M HDDV t ng nh m theo th t s ha n nhp, khi ta la chn M khch hng yu cu s dng, ta nhp m n v dch v, tn n v dch v, s lng, my s t ng hon thnh cc mc s lng, thnh tin, noi ra cn nhp nhn vin nhp v ngy lp tronmg ha n dch v. Nt sa c dng khi c s thay i v s dng dch v ca khch hng, nt xa dng xa ha n dch v khi khch hng s dng xong v tr ph dch v, nt lu dng lu tr vo CSDL ca h thng, nt in ra dng in k khai cc mc dch v ca khch hng ra giy, nt

56

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

tm kim khi mun bit thng tin v ha n dch v. Nt thot c dng khi ngi dng thot khi chc nng cp nht.

Biu mu danh sch phng :

- Tn biu mu : Danh sch phng - Ngi thc hin : Nhn vin l tn, ngi qun l h thng. - Thi gian thc hin : Khi c khch hng n yu cu t phng. - CSDL lin quan : bng phng/qlks.mdb M t biu mu : Ngi dng kch vo nt thm bit thng tin phng c con trng hay c ng k, nu trng th ngi dng s nhp m phng, loi phng, ri chn kiu phng n/i, khi my s t ng a ra n gi cho phng. Nt sa c dng khi khch sn thm phng mi.Kch vo nt lu tr khi mun lu tr thng tin v phng. Nt sa c dng khi thng tin phng thay i, nt xa khi phng khng c s dng, nt tm kim c dng bit thm chi tit v phng . Nt thot khi nhim v hon tt.

57

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Biu mu thng tin nhn vin

Tn biu mu : Thng tin nhn vin Ngi thc hin : Cn b qun l ph trch nhn vin ca khch sn, ngi qun tr h thng. Thi gian thc hin : khi c nhn vin mi c nhn vo cng ty, hoc thng tin nhn vin c thay i.

CSDL lin quan : bng nhanvien/qlks.mdb M t biu mu : Ngi dng kch vo nt thm nhp thng tin nhn

vin. Khi nhp phi nhp y vo cc M nhn vin, Tn nhn vin, a ch, ST, Ngy sinh. Sau khi nhp xong mun lu tr vo CSDL th kch vo nt lu. Nt sa c dng khi sa thng tin nhn vin do nhp sai hoc khi c thay i. Mun tm kim thng tin nhn vin th dng chn nt tm kim v biu mu tm kim thng tin nhn vin c kch hot. Khi nhn vin b sa thi hay xin ngh lm th thng tin ca h s b xa b vi thao tc xa . Nt thot c s dng khi ht nhim v cp nht thng tin nhn vin. 58

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Biu mu bin lai

- Tn biu mu : Bin lai thanh ton - Ngi thc hin : Nhn vin l tn, ngi qun tr h thng - Thi gian thc hin : Khi khch hng n s dng dch v ca khch sn. - CSDL lin quan : Bng bienlai/qlks.mdb M t biu mu : Ngi dng kch vo nt thm nhp ni dung bin lai mi. Khi nhp phi nhp y cc M bin lai, tn dch v, m khch hng, khi my s t ng nh vo cc M HDDV, M H, Tin dch v, Tn khch hng, M phng, Tin phng, nhn vin lp, ngy lp v a ra kt qu tng tin s dng ca khch hng. Nt sa c dng khi bin lai c s thay i, nt xa c dng khi bin lai ht hn s dng, nt lu lu tr vo CSDL trong h thng, nt tm kim tm kim thng tin bin lai ca khch hng, nt in dng xut d liu ra giy cho khch hng, nt thot c thc hin khi ngi dng thot ra khi chc nng cp nht thng tin nhn vin.

59

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Tm kim nhn vin

Tn biu mu : Tm kim thng tin nhn vin Ngi thc hin : Cn b qun l ph trch nhn vin ca khch sn, ngi qun tr h thng.

CSDL lin quan : bng nhanvien/qlks.mdb M t biu mu : trong biu mu tm kim nhn vin, ti m nhn vin ngi

dng nhp m nhn v biu mu cho ra kt qu tn nhn vin, a ch, s in thoi, gii tnh v ngy sinh.

60

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Tm kim thng tin hp ng

Tn biu mu : Tm kim thng tin hp ng. Ngi thc hin : Nhn vin l tn, ngi qun tr h thng Thi gian thc hin : Khi nhn vin hay ngi qun l mun tm thng tin hp ng

CSDL lin quan : bng hopdong/qlks.md

Biu mu tm kim bin lai

61

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Tn biu mu : Tm kim bin lai Ngi thc hin : nhn vin l tn, ngi qun l h thng Thi gian thc hin : khi nhn vin l tn, hay qun l h thng mn tm hiu v thng tin bin lai

CSDL lin quan : bng bienlai/qlks.mdb

M t biu mu : ngi dng nhp m bin lai vo v mun tm kim th kch vo nt tm, mun in ha n th kch nt in, v nt thot khi ngi dng ngng truy cp chc nng ca h thng Biu mu thng tin phng

Tn biu mu : Tm kim thng tin phng Ngi thc hin : Nhn vin l tn, qun l h thng Thi gian thc hin : khi khch n yu cu t phng CSDL lin quan : bng phong/qlks.mdb

M t biu mu : khi ngi dng mun tm kim thng tin phng, th s nhp m phng, my s t ng kim tra tnh trng phng cn trng hay c dng k t. nt tm kim cho php ngi dng bit c thng tin v phng, v nt thot khi ngi dng tm hiu xong thng tin phng. 62

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Biu mu bo co thu hng thng

Tn biu mu : Bo co thu hng thng Ngi thc hin : nhn vin l tn. Thi gian thc hin : Cui thng nhn vin tng hp tng thu ri bo co cho qun l h thng

M t biu mu : ngi dng nhp thng nm trn bo bo tng thu v kch nt Tm my s t ng xu ra d liu bao gm M bin lai, ngy lp, ngi lp, s tin. nt in xut d liu ra giy, v nt Thot khi ngi dng khng tip tc s dng chc nng.

63

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Biu mu bo co tng chi hng thng.

- Tn biu mu : bo co tng chi hng thng - Ngi thc hin : nhn vin l tn, qun l dch c khch sn - Thi gian thc hin : khi cui thng tng hp chi tiu cho dch v ca khch sn M t biu mu : ngi dng nhp thng nm trong bng v xut d liu bng nt tm. Nt in khi mun in d liu ra giy, v nt Thot c dng thot khi chc nng ca h thng

. 64

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Biu mu bo co thu chi hng thng

Tn biu mu : bo co thu chi hng thng Ngi dng : qun l khch sn, h thng Thi gian : khi qun l bo co cho gim c v thu chi trong thng

M t biu mu : Ngi dng nhp thng, nm trong biu mu v kch nt tm kim, my s t ng nh vo cc tng chi, tng thu, li nhun(tng thu-tng chi), tin thu. Nt in c dng khi qun l in thnh vn bn ra giy, v nt thot khi ngi dng thot khi chc nng h thng.

65

i hc cng nghip H Ni

Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

Bin lai thanh ton

Sau khi khch hang s dng xong dch v trong khch sn v c thanh ton cc dch v, khch hang s c 1 bn bin lai thanh ton cc dch v trong khch sn dung.

4. Thit k kim sot cho h thng

kim sot h thng khi s dng nn phn quyn ngi dng theo cc chc nng nht nh. Mc cao nht l 1 cho ngi qun tr h thng, c s dng tt c cc chc nng trong h thng. Mc 2 ginh cho cc lnh o thc hin cc chc nng bo co thng k, tm kim tr gip. Mc 3 ginh cho nhn vin bn hng, thc hin c cc chc nng : cp nht d liu, khch hng, ha n, dch v, tm kim, tr gip. CSDL phn quyn s dng chng trnh : STT Tn thuc tnh Kiu( rng) Rng buc Kha chnh/kha ph(PK/FK) 1 Muc number Not null PK Mc M t

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2 Ten NSD Text(30) Not null Tn ngi dng 3 MK Text(10) Not null Tn ngi dng

Ngoi ra cn thit k thm cc biu mu in :ng nhp h thng, cp nht ngi s dng, thay i mt khu.

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy 5. Thit k thc n

H thng Cp nht d liu ng nhp Sa mt khu Thm ngi dng Xa ngi dng Thot chng trinh Thng tin phng Thng tin khch hng Thng tin nhn vin Thng tin dch v Lp hp ng Lp ha n Lp bin lai Tm kim khch hng Tm kim hp ng Tm kim ha n Tm kim bin lai Tm kim dch v Tm kim phng Tm kim nhn vin Dch v Tm kim Bo co thng k Bo co tng thu hng thng Bo co thu thu khch hng Bo co tng chi hng thng Bo co thu chi hng thng Thng tin tc gi Hng dn s dng Tr gip

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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy

PHN III. KT THC CHNG TRNH PHN TCH THIT K H THNG THNG TIN QUN L KHCH SN CU GIY
Qua vic nghin cu, thc hin ti ny, nhm em bit vn dng kin thc hc c v thc t cuc sng va gip mi ngi, gip vic qun l khch sn mt cch hiu qu, va gip cng c kin thc hc c. Tuy nhin do thi gian c hn v kin thc cn hn hp nn trong qu trnh thc hin ti ca bn e cn nhiu thiu xt, rt mong nhn c s ng gp ca thy gio v cc bn. Cui cng nhm e xin chn thnh cm n thy gio ging dy v to iu kin cho nhm cng nh c lp hon thnh n mt cch thun li nht. chng e xin chn thnh cm n!

Nhm sinh vin thc hin : Nhm 9.

The end!

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