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PHN I. KHO ST H THNG THNG TIN QUN L KHCH SN CU GIY .................. 3 I. II. 1. 2. 3. 4. 5. 6. III. t vn ................................................................................................................................. 3 Kho st hin trng v thu thp thng tin ....................................................................... 5 Mc tiu kho st ............................................................................................................... 5 Phng vn:Mu k hoch phng vn .............................................................................. 5 Phiu phng vn: ............................................................................................................... 8 Cc quy trnh hot ng ch yu ca khch sn .................................................... 12 Hin trng h thng c ................................................................................................... 13 Mc ch hot ng trong h thng mi ................................................................... 13 Pht biu bi ton ............................................................................................................ 14
1. Gii thiu khi qut v khch sn Cu Giy: ............................................................... 14 2. C cu t chc v chc nng : ....................................................................................... 19 3. M t bi ton :....................................................................................................................... 20 PHN 2: PHN TCH THIT K H THNG KHCH SN CU GIY................................... 21 I. 1. 2. II. 1. 2. 3. III. 1. 2. 3. 4. 5. Biu phn cp chc nng ca h thng. ...................................................................... 21 Cc chc nng chnh ca h thng. ............................................................................... 21 S phn cp chc nng ca h thng khch sn Cu Giy ................................. 21 Biu lung d liu qun l khch sn ca h thng .................................................... 26 Biu lung d liu ng cnh ....................................................................................... 26 Biu lung d liu DFD mc 0: .................................................................................. 28 Biu lung d liu mc 1 ............................................................................................ 30 M hnh ha d liu thc th ........................................................................................... 42 Biu quan h thc th ERD ........................................................................................ 42 Thit k CSDL vt l ........................................................................................................... 50 Thit k giao din ............................................................................................................... 54 Thit k kim sot cho h thng ...................................................................................... 66 Thit k thc n ............................................................................................................... 68
PHN III. KT THC CHNG TRNH PHN TCH THIT K H THNG THNG TIN QUN L KHCH SN CU GIY .................................................................................................. 69
i hc cng nghip H Ni
Li ni u
Ngy nay s pht trin mnh m ca tin hc lm cho my tnh khng th no thiu c trong mi lnh vc i sng. Hn lc no ht cc tnh nng ca my tnh c khai thc mt cch trit . Vic p dng Tin hc vo qun l, sn xut, kinh doanh, du lch l mt xu hng tt yu. ng dng tin hc trong cng tc qun l khch sn ti khch sn l m hnh qun l mi, v em li nhng kh nng mi trong cng tc qun l ti khch sn nh : vic b tr cho khch thu phng hay s dng cc dch v khi khch n trong khch sn cng nh vic thanh ton cho khch hng c nhanh chng thun tin khi khch i, cc lnh o kim sot tnh hnh doanh thu hng ngy c d dng, kim sot c tnh hnh ca cc phng, cc dch v trong khch sn, mt khc gim c s nhn vin phc v cho cng vic hnh chnh, gii quyt cc thc mc khiu ni ca khch hng c nhanh chng. Mc tiu ca bo co ny l phn tch, thit k xy dng c chng trnh qun l khch sn vi cc tnh nng nu trn phc v cho vic qun l ti khch sn hon ton t ng trn my tnh.
i hc cng nghip H Ni
H2 : Phng n ti khch sn
i hc cng nghip H Ni
H3 : Phng i ti khch sn
H4 : Quy l tn ti khch sn
Hin nay khoa hc cng ngh ngy cng pht trin nhanh chng. Chng ta
c bit, s pht trin ca ngnh cng ngh thng tin lm cho vic qun l
cc h thng thng tin tr nn tin li, an ton, c tnh t ng ha cao. Trong s mphair ni n h thng qun l khch sn. l mt cng vic kh phc tp, 4
i hc cng nghip H Ni
nhn thy vic qu l khch sn ni chung vn cha p ng c yu cu ca cc nh qun l cng nh ca khch hng. Cc khch sn c s lng phng v khch n nhiu. S phng cho thu c th ln ti hng trm phng. C loi phng ginh cho mt ngi, c loi hai ngi hoc hn(phng cho gia nh), do s ngi thu phng ti a c th ln ti hng trm thm ch hng nghn ngi. V vy cn phi ci tin tch cc cc quy trnh nghip v vi s p dng cng ngh thng tin hin i, v cn xy dng m hnh mi ph hp, tin li cho khch sn nhm em li hiu qu kinh doanh cao nht.
II.
1. Mc tiu kho st
i hc cng nghip H Ni
+ Cng vic qun l thng tin + Vai tr:l ngi trc tip phng phng cho thu v cc dch v vn, ghi chp, thu thp d liu. ca khch sn + V tr: Trng ban thu thp + Cng vic qun l nhn vin, thng tin v phn tch h thng,c qun l thng tin khch hng trch nhim cung cp cho ban thu phng v s dng cc thit k nhng d liu cn thit. dch v ca khch sn + Cng vic cho thu phng v nhn tr phng hng ngy. + Cng vic tip nhn cc yu cu v dch v ca khch hng. + Vic thanh ton cho khch, tng hp hng ngy, hng thng. - Cn tho thun v: + Cc h s lin quan n qu trnh cho thu hoc nhn tr phng. + Cc thng tin v cc yu cu dch v ca khch. + Thi gian rnh Chng trnh - Gii thiu tng quan d n: D n xy dng h thng qun l khch sn Cu Giy t ng nhm xy dng h thng thu tr phng v qun l khch sn mt cch t ng trn my tnh. 3
i hc cng nghip H Ni
Kt thc
Tho thun: c li bn phng vn a phiu thm d v danh sch cu hi ngi c phng vn tham kho
i hc cng nghip H Ni
Cu 2
i hc cng nghip H Ni
Cu 3
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khng?
*nh gi chung: Ngi c hi nhit tnh. Cu hi cn ngn d tr li. Cn ch cha cp ht. Cn cc tnh hung s c nh: Khch lm h hi cc tin nghi trong phng. Sau khi bui phng vn kt thc chng em c xin php quay ra v phng vn nhn vin khch sn thu thp thm thng tin h thng. PHIU PHNG VN(nhn vin l tn) Cu hi Cu 1 Khi khch n thu phng th Tr li: anh ( ch) phi lm nhng g? - Chng ti xem cn phng trng khng, nu cn th yu cu khch hng in y vo phiu thu phng, yu cu cp CMND (visa vi ngi nc ngoi) v giao phng cho khch. Nu khng cn phng th chng ti s phi t chi cho thu. Cu 2 Khi khch tr phng th anh ch + Tr li lm nhng g? Chng ti lin h vi nhn vin dn phng, m bo phng khng b h hi, yu Ghi ch
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PHIU PHNG VN KHCH HNG Cu hi Cu 1 Ghi ch Khi ng(b) n thu phng th Khi ti n thu phng phi qua khu l lm nhng th tc g v nh th tn yu cu t phng, khi l tn s no? kim tra xem xt xem cn phng trng hay khng th ti mi c lm tip th tc. khi c phng trng ti a ra cc yu cu v dch v v khi khch sn p ng c nhu cu ca ti th nhn vin l tn s lm hp ng bn giao thu phng v ha n s dng dch v trong khch sn v phi xut trnh CMTNN(hoc h 11
i hc cng nghip H Ni
i hc cng nghip H Ni
khch hng, ngy thu, tr, tng tin, m phng tn nhn vin lp ha n.
5. Hin trng h thng c Nh ni trn vn qun l phng, qun l khch thu phng, cc dch v,
thng k l mt cng vic kh khan phc tp. Trong khi hin nay khch sn vn cn hot ng th cng ri rc, km hiu qu.
khch sn ln th p dng vic qun l thng tin hon ton bng my tnh,
nhng quy trnh t tr phng, cc dch v cung cp vn cn th cng, kh nng t ng ha cha cao. Cha p ng c yu cu ca mt m hnh khch sn hin i.
i hc cng nghip H Ni
Ngoi ra, h thng phn tch ti chnh doanh thu, bo co thng k nhanh nhy
chnh xc, r rng nn thun tin cho nh qun l ra cc chin lc qung co, i mi, ci tin cc dch v mt cch hp l.
H thng mi c nhng u im sau: Cp nht thng tin chnh xc, kp thi gip y nhanh tin ci tin dch v. Bao qut ton b cc dch v phc v ca h thng. Thit k giao din d s dng, cho php cc nhn vin l tn cp nht cc thng
tin lin quan mt cch t ng.
III.
i hc cng nghip H Ni
Loi phng
Phng n 1.500.000 VN
Phng i 1.700.000 VN
Suite
Hnh nh
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- Din tch 35m2 - Sn g - Diu ha 2 chiu - Truyn hnh cp - Mini bar - Nc nng, lnh - Din thoi - Bn trang im - m un nc siu tc - Bn tm - My sy tc - Wifi Gi phng : Deluxe
Phng n 1.300.000 VN
Phng i 1.500.000 VN
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Hnh nh
Loi phng
Phng n 1.200.000 VN
Phng i 1.400.000 VN
Superior
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- Din tch 25m2 - Sn g - Diu ha 2 chiu - Truyn hnh cp - Mini bar - Nc nng, lnh - Din thoi - Bn trang im - m un nc siu tc - Bn tm - My sy tc - Wifi Gi phng : Standard
Phng n
Phng i
1.100.000 VN 1.300.000 VN
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- Din tch : 200m2. - Sn g - iu ha 2 chiu - Truyn hnh cp - Mini bar - Nc nng lnh - in thoi - Bn trang im - m un nc si tc - Bn tm - My sy tc - Wifi
Gim c
Phng l tn
Phng phc v
Phng bo v
i hc cng nghip H Ni
Trong : Gim c : iu hnh mi hot ng ca khch sn. Mi vn ca khch sn u phi thng qua gim c c quyn quyt nh tt c mi thng tin s l trong khch sn. Phng l tn : Tip nhn mi yu cu dch v t khch hng v bo co mi tnh hnh cho gim c iu hnh khch sn, tr li mi yu cu thc mc cho khch hng, qun l thng tin v phng v khch hng. Lp phiu ng k khi khch thu phng, nhn yu cu khi khch mun s dng dch v. lp ni dung chi tit phiu thanh ton khi khch hng tr phng v lp ha n thanh ton. Phng phc v : Nhn vin phc v trng coi v vn chuyn hnh l cho khch, c nhim v dn dp v sinh phng, phc v nhu cu n ung, git i khi khch yu cu, cung cp cc dch v cho khch. Kim tra hin trng c s vt cht trong phng khi khch tr phng. Phng bo v : Bo v c nhim v gi xe, gi gn an ninh trt t trong khch sn. theo di cc thit b trong khch sn v chu trch nhim v h thng ng sng cng nh cc thit b khc.
3. M t bi ton :
Trc khi khch vo khch sn phi lin h qua bo v vo cng hoc c s bo trc ca l tn. Khi khch vo khch sn, phi xut trnh chng minh th, giy t tu thn, hoc Visa i vi ngi nc ngoi. Khch hng phi ng k vi l tn d kin v vic lch trnh n ngh ca mnh l tn d kin v iu phi cho ph hp. Sau khi nhn c y cc yu cu ca khch hng l tn kim tra li cc phng xem s lng phng trng trong khch sn v sp xp cho khch. Nu khch c nhu cu t chc du lch th l tn phi bo cho i xe sp xp thun tin cho thi gian ca khch hng v m bo khng l chuyn i ca khch. Khch hng c th t trc qua in thoi, fax, email Trong thi gian khch ngh ti khch sn, khch c th ng k s dng cc dch theo mu. Khch c th thanh ton bng tin mt, ngoi t, hoc theo hnh thc chuyn khon. Cui mi ngy b phn k ton phi lp bo co v tnh hnh doanh thu trong ngy, tnh hnh khch n v khch i, tnh hnh s dng cc dch v trong khch sn, cc s c xy ra trong ngy (nu c) cho lnh o qun l lnh o c phng hng ch o tip theo. Cui mi thng phi c bo co v tnh hnh doanh thu, hot ng trong thng hoc cui mi qu, mi nm cng th. 20
i hc cng nghip H Ni
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Qun l phng
Qun l t phng
Qun l dch v
Thng k
Thm mi phng
Thm mi hp ng
Thm NV mi
To mi ha n DV
Cp nht phng
Cp nht hp ng
Lp danh mc ha n
Thng k hp ng ht hn
Tm kim hp ng
Xa khch hng
Xa hp ng
Xa thng tin NV
1. Qun l phng. Phng l i tng chnh ca h thng cn qun l. Do s lng phng trong khch sn l tng i nhiu nn cn phi c mt b phn chc nng qun l phng nhm cp nht thng tin v mt cch thng xuyn do yu t hot ng nghip v ca khch sn : khch hng t v tr phng hng ngy nn phi c nhng thao tc qun l nh sau:
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Khch hng: Khch hng y l ngi n thu phng ca khch sn . Ta c th gi khch n thu phng l khch hng khi coi vic khch n t phng ca khch sn nh l mua mt loi hnh dch v c bit . Khch hng l ngi a ra yu cu thu phng ca khch sn v yu cu s dng cc loi hnh dch v . Khch hng c xem l mt tc nhn chnh ca h thng . H c quyn a ra yu cu t phng , yu cu lm hp ng thu phng, yu cu sa i thng tin trong hp ng i vi h thng v khi h ht thi hn thu phng , hay khng cn nhu cu thu phng na th h yu cu thanh ton hay hy hp ng . V h thng khch sn a ra thng tin p tr cho khch hng .
Nhn vin : Nhn vin l tn gi chung ch nhng ngi tham gia chnh vo vic iu hnh h thng : nhn vin tip tn , nhn vin thu ngn ,nhn vin qun dich v dch v Nhn vin da vo thng tin m khch hng a ra yu cu cho h thng yu cu h thng hot ng . V chnh nhn vin l ngi cp nht thng tin trn my tnh .
B phn qun l . B phn qun l l ngi a ra cc yu cu cp nht thng tin v phng v yu cu h thng bo co cho h khi h yu cu.
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Yu cu t phng yu cu thanh ton hp ng Yu cu tim kim Yu cu s dng cc dch v yu khc yu cu cp nht hp ng cu t phn g Thng tin tr v Thng tin phn h Yu cu thm mi phng
Khch hng
Yu cu cp nht phng Yu cu bo co Bo co
B phn qun l
Kt qu thanh ton
Kt qu cp nht
Yu cu tm kim
Kt qu tm kim
Yu cu thng k
Nhn vin
i hc cng nghip H Ni
Ch cc chc nng
Cc tc nhn
Cc kho d liu
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Nhn vin
Nhc n hn tr phng
Kt qu tm kim Kt qu ng k Yu cu s dng dch v Kt qu yu cu Tm kim dch v Thng tin dch v Qun l t phng
Nhn vin
Thng tin KH b xa Thng tin KH mi Qun l khch hng Thng tin KH thay i
Yu cu thanh ton Khch hng Yu cu thanh ton Bin lai thanh ton Khch hng(KH)
Thng tin tr v
Thng k Yu cu tm kim thng tin hp ng Yu cu tm kim Kt qu tr v Yu cu tm kim thng tin phng Danh sch phng trng
B phn qun l
Kt qu tr v
Khch hng(KH)
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i hc cng nghip H Ni
Nhm 9. HTTT-K5: Qun l khch sn Cu Giy H8 : Biu lung d liu DFD mc khng ca h thng qun l khch sn
By chc nng chnh : Qun l phng Qun l t phng Qun l dch v Qun l thanh ton hp ng Thng k Qun l khch hng Qun l nhn vin
C 3 tc nhn : Khch hng Nhn vin B phn qun l Hp ng Nhn vin Khch hng Ha n dch v Bin lai thanh ton Phng
C 6 kho d liu :
i vo chi tit tng chc nng ca h thng ta c biu lung d liu mc 1 Biu lung d liu mc 1 Lung d liu chnh ca chc nng ny l b phn qun l. b phn qun l a ra cc yu cu nh : Thm mi phng, cp nht phng, tm kim thng tin phng. Cc yu cu ny a n cho cc chc nng ca h thng nh : Chc nng thm mi phng, chc nng cp nht phng, chc nng cp nht phng, chc nng tm kim phng. Cc chc nng ny cho php thc hin cc cng vic trn. Tc nhn thc hin thao tc ny cng chnh l b phn qun l v cng vi s tr gip ca my tnh. Thng tin cp nhp, thm mi phng s c cp nht vo kho d liu phng. Cn ring kt qu tr v cho chc nng tm kim l bnooj phn qun l. Kho d liu tham gia trong nhng lung d liu ny l kho phng.
3.
a) Qun l phng :
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i hc cng nghip H Ni
Thm mi phng
Yu cu thm mi phng
Hp ng
Yu cu cp nht phng
Cp nht phng
Kt qu tm kim
Tm kim phng
Yu cu tm kim
Phng
Kt qu tm kim
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Nhn vin
Yu cu xa hp ng Kt qu yu cu Thng tin xa
Hp ng
Thm mi hp ng
Xa hp ng
Thng tin hp ng
Yu cu to mi hp ng Kt qu yu cu
KH Yu cu xa hp ng
Kt qu yu cu
Kt qu tr v
Yu cu tm kim
Kt qu tr v cho h thng
Hp ng
Yu cu t phng Yu cu tm kim
Kt qu tr v Kt qu tr v Yu cu cp nht hp ng
Cp nht hp ng
KH Yu cu cp nht hp ng Kt qu tr v
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i hc cng nghip H Ni
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Nhn vin
Lp danh sch ha n
Yu cu lp danh sch
Kt qu yu cu
Yu cu to ha n
Danh sch ha n
Ha n dch v
ha n
To mi ha n
Tm kim
Khch hng
Tm kim dch v
Yu cu s dng dch v
Thng tin tr li
Khch hng
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Hp ng
Yu cu tm kim
Thng tin hp ng
Yu cu tm kim Kt qu tm kim
Bo co thu ngn
Yu cu tm kim
Ha n dch v
Yu cu thanh ton
Khch hng
Yu cu tm kim
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i hc cng nghip H Ni
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i hc cng nghip H Ni
Yu cu tm kim Kt qu tm kim
Phng
Yu cu tm kim Thng tin phng Yu cu tm kim
B phn qun l
Yu cu tm kim Kt qu tm kim
Kt qu tm kim
Thng tin hp ng
Yu cu tm kim
Hp ng
Yu cu tm kim
Nhn vin
Khch hng
Yu cu thng k
Kt qu yu cu
Yu cu tm kim
Kt qu thu ngn
Bo co ti chnh Yu cu bo co
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Nhm 9. HTTT-K5: Qun l khch sn Cu Giy f) Qun l khch hng: H14 : Biu DFD mc 1 chc nng qun l khch hng Phng
Kt qu tr v
Nhn vin
Yu cu xa khch hng Kt qu yu cu Kt qu tm kim
Khch hng
Xa khch hng
KH Yu cu xa thng tin mnh Kt qu tr v Tm kim khch hng Kt qu tr v cho h thng
Yu cu tm kim
Kt qu yu cu
Khch hng
Kt qu yu cu Ni dung sau khi cp nht
Yu cu t phng Yu cu tm kim
Nhn vin
D liu cp nht
Kt qu tr v
Phng
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i hc cng nghip H Ni
Cc lung d liu chnh trong chc nng qun l khch hng : Khi khch hng n thu phng v yu cu s dng dch v ca khch sn th b phn qun l l tn s tip nhn cc thng tin mi v khch hng, qua thng tin khch hng s c cung cp cho nhn vin. Khi thng tin khch hng c trong b phn qun l khch hng, cc nhn vin qun l c th p ng mi yu cu ca khch hng khi nm r v thng tin Khi khch hng yu cu thm hoc hy bt mt s dch v ca khch sn th thng tin mi s c cp nht v tr v cho nhn vin, khi hp ng s c thay i mi. Khi ht hn hp ng hoc khch hng yu cu hy hp ng v ngng s dng dch v ca khch sn th nhn vin s xa tn thng tin khch hng v cc dch v khch hng s dng.
g) Qun l nhn vin Cc lung d liu chnh trong qun l nhn vin : Khi nhn vin c tuyn vo lm vic ti khch sn th b phn qun l nhn vin s yu cu v thng tin nhn vin ca nhn vin mi, qua tip nhn cc thn tin nhn vin v cp nhn trong b phn qun l nhn vin ca khch sn. Khi nhn vin c s thay i v v tr lm vic th b phn qun l nhn vin s cp nht mi v c thng tin phn hi v cho nhn vin. B phn qun l nhn vin s iu khin nhn vin lm vic da trn truy cp tm kim thng tin nhn vin kt qu tr v cho nhn vin v thng tin phn hi li cho b phn qun l.
Khi nhn vin thi vic hoc buc b thi vic, b phn qun l s xa phn thng tin
nhn vin v cp nht thm thng tin mi khc.
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Thng tin tr v
Yu cu tm kim
Kt qu tm kim
D liu cp nht
Yu cu tm kim
Nhn vin
Kt qu tm kim
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a) Hp ng thu phng :
HP NG THU PHNG
M s H Khch sn : Khch hng : . Tui :. a ch : ST : Chng minh th nhn dn /S h chiu : . S phng thu : . Phng 1 : M phng .. Kiu phng : n/i Loi phng : n gi . Phng 2 : .. Thi gian thu. Hnh thc tr.. Yu cu c bit. Ngy.thng.nm. Ch k
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Khch sn Cu Giy
HA N
S Ngy .. M s thu . Khch hng : a ch : . Ngy n : .Gi n : .. Ngy i : .Gi i : ..... Phng : Gi tin : .. Dch v : S lng n gi
STT
Tn dch v
Tng tin dch v : Tin pht sinh : ..L do : Thu VAT : Tng tin : . Ngy ..thng.nm. Khch hng (k tn) Gim c (k tn) Ngi lp ha n (k tn)
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c) Bo co tng thu :
Khch sn Cu Giy
STT
M ha n
Ngy lp
NV lp
S tin
d)
Khch sn Cu Giy
STT
M ho n
Ngy lp
NV lp
Tin thu
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STT
M phiu chi
Ngy lp
NV lp
S tin chi
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Khch hng
Hp ng
Nhn vin
lp c
lp
Bin lai
Ha n
Danh mc phng
Dch v
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lp
M BL M P
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c t :
Bt c khch hng no cng c 1 hoc nhiu hp ng c p dng, hp ng ch c p dng ch 1 khch hng. Do vy gia khch hng v hp ng c lin kt 1-n. Trong chi tit t phng th c p dng cho 1 phng v 1 phng c p dng vi nhiu chi tit t phng khc nhau. Do vy chi tit t phng v phng c lin kt n-1. Tronh 1 hp ng th c p dng cho nhiu bin lai, nhiu bin lai s c trong 1 hop ng v c p dng cho mt ch th khch hng. Do vy hp ng vi bin lai c lin kt 1-n. Nhn vin v ha n c lin kt 1-n. Mt nhn vin th lp nhiu ha n dch v v nhng ha n dch v c th 1 nhn vin lp ra. Bin lai th c nhiu ha n, nhng ha n ch c th p dng cho mt bin lai, do vy gia bin lai v ha n dch v th c lin kt n-1. Ha n dch v c p dng cho nhiu dch v v dch v cng c p dng cho nhiu ha n, do vy gia ha n dch v v dch v c lin kt n-n. Trong bin lai s p dng cho mt chi tit khi tr phng, mt chi tit tr phng s a ra mt bin lai thanh ton.
HA N DCH V M DV M KH Tn DV M NV
c
DCH V M DV Tn DV n gi DV
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M P M H
HP NG
c
HA N DV M HDDV M KH Tn DV M NV
c c
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TT
Rng buc
M t
MaKH
Text(10)
Not null
M khch hng Tn khch hng a ch Tui S in thoi S chng minh/h chiu Gii tnh
2 3 4 5
SoCM/HC
Text(15)
GioiTinh
Yes/No
Bng phng Tn thuc tnh MaP Loai DonGia TinhTrang Kiu ( rng) Text(10) Text(20) Number Text Kha chnh/ kha ph (PK/FK) Pk
TT
Rng buc
M t
1 2 3 4
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i hc cng nghip H Ni
TT
Rng buc
M t
MaNV
Text(10)
2 3 4 5
Bng DichVu Tn thuc tnh MaDV TenDV DonGia Kiu ( rng) Text(10) Text(30) Number Kha chnh/ kha ph (PK/FK) Pk
TT
Rng buc
M t
1 2 3
M dch v Tn dch v Gi
Bng Ha n Dch V Tn thuc tnh Kiu ( rng) Kha chnh/ kha ph (PK/FK) Pk Fk
TT
Rng buc
1 2 3 4
Fk
M nhn vin
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i hc cng nghip H Ni
TT
Rng buc
M t M ha n M phng
1 2
Bng Hp ng Tn thuc tnh MaHD MaKH SoPhong HinhThucTra YeuCauDB NgayLap NgayTra Kiu ( rng) Text(10) Text(10) Text(10) Text(15) Text(225) Date/Time Date/Time Kha chnh/ kha ph (PK/FK) Pk Fk
TT
Rng buc
1 2 3 4 5 6 7
Bng Bin Lai Tn thuc tnh MaBL MaHDDV MaHD MaNV Kiu ( rng) Text(10) Text(10) Text(10) Text(10) Kha chnh/ kha ph (PK/FK) Pk Fk Fk Fk
TT
Rng buc
M t
1 2 3 4
52
i hc cng nghip H Ni
TT
Rng buc
M t
1 2
TT
Rng buc
M t
1 2
3 4
MaHDDV SoLuong
Text(10) Number
Fk
M ha n dch v S lng
b) M hnh d liu vt l
i hc cng nghip H Ni
Tn biu mu : Thng tin khch hng Ngi thc hin : Nhn vin l tn, ngi qun tr h thng Thi gian thc hin : khi c khch hng n thu v s dng dch v khch
sn
M t cho biu mu : Thng tin khch hng Ngi dung kch vo nt Thm mi nhp thng tin khch hng. Khi nhp phi y cc M khch hng, Tn khch hng, a ch, S in thoi, S CM/HC. Khi nhp xong mun lu tr vo CSDL th kch vo nt Lu tr. Nt Sa c s dng khi sa thng tin khch hng do nhp sai hay khi thay i thn tin khch hng. Mun tm kim thng tin khch hng th ngi dng chn nt tm kim v biu mu tm kim khch hng c kch hot. Khi khch hng khng cn s dng thu phng v dch v ca khch sn th thng tin ca h s c xa b vi thao tc xa. Nt thot c thc hin khi ngi dng thot ra khi chc nng cp nht 54
i hc cng nghip H Ni
Biu mu ha n phng
Tn biu mu : Ha n phng Ngi thc hin : Nhn vin l tn, ngi qun l h thng Thi gian thc hin :Khi c khch hng n yu cu s dng dch v thu phng ti khch sn. CSDL lin quan : bng phong/qlks.mdb M t cho biu mu : Ngi dng kch vo nt thm nhp thng tin, v nhp y vo cc M ha n, ngy lp, nhn vin lp, m khch hng, tn khch, s CM/HC, m phng, kiu phng, s ngy thu, khi my s t ng in vo cc mc loi phng, n gi, thnh tin. Sau khi nhp xong mun sa li th kch nt sa,mun xa ha n th kch nt xa, in ra th kch nt in ra, mun tm kim khch thu th kch nt tm kim, nt ng c dng khi mun thot khi lp ha n phng. 55
i hc cng nghip H Ni
Biu mu ha n dch v
- Tn biu mu : Ha n dch v - Ngi thc hin : Nhn vin l tn, ngi qun l h thng - Thi gian thc hin : Khi khch yu cu s dng dch v trong khch sn. - CSDL lin quan : bng ha n dch v/qlks.mdb M t biu mu : Ngi dng kch vo nt Thm th M HDDV t ng nh m theo th t s ha n nhp, khi ta la chn M khch hng yu cu s dng, ta nhp m n v dch v, tn n v dch v, s lng, my s t ng hon thnh cc mc s lng, thnh tin, noi ra cn nhp nhn vin nhp v ngy lp tronmg ha n dch v. Nt sa c dng khi c s thay i v s dng dch v ca khch hng, nt xa dng xa ha n dch v khi khch hng s dng xong v tr ph dch v, nt lu dng lu tr vo CSDL ca h thng, nt in ra dng in k khai cc mc dch v ca khch hng ra giy, nt
56
i hc cng nghip H Ni
- Tn biu mu : Danh sch phng - Ngi thc hin : Nhn vin l tn, ngi qun l h thng. - Thi gian thc hin : Khi c khch hng n yu cu t phng. - CSDL lin quan : bng phng/qlks.mdb M t biu mu : Ngi dng kch vo nt thm bit thng tin phng c con trng hay c ng k, nu trng th ngi dng s nhp m phng, loi phng, ri chn kiu phng n/i, khi my s t ng a ra n gi cho phng. Nt sa c dng khi khch sn thm phng mi.Kch vo nt lu tr khi mun lu tr thng tin v phng. Nt sa c dng khi thng tin phng thay i, nt xa khi phng khng c s dng, nt tm kim c dng bit thm chi tit v phng . Nt thot khi nhim v hon tt.
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i hc cng nghip H Ni
Tn biu mu : Thng tin nhn vin Ngi thc hin : Cn b qun l ph trch nhn vin ca khch sn, ngi qun tr h thng. Thi gian thc hin : khi c nhn vin mi c nhn vo cng ty, hoc thng tin nhn vin c thay i.
CSDL lin quan : bng nhanvien/qlks.mdb M t biu mu : Ngi dng kch vo nt thm nhp thng tin nhn
vin. Khi nhp phi nhp y vo cc M nhn vin, Tn nhn vin, a ch, ST, Ngy sinh. Sau khi nhp xong mun lu tr vo CSDL th kch vo nt lu. Nt sa c dng khi sa thng tin nhn vin do nhp sai hoc khi c thay i. Mun tm kim thng tin nhn vin th dng chn nt tm kim v biu mu tm kim thng tin nhn vin c kch hot. Khi nhn vin b sa thi hay xin ngh lm th thng tin ca h s b xa b vi thao tc xa . Nt thot c s dng khi ht nhim v cp nht thng tin nhn vin. 58
i hc cng nghip H Ni
- Tn biu mu : Bin lai thanh ton - Ngi thc hin : Nhn vin l tn, ngi qun tr h thng - Thi gian thc hin : Khi khch hng n s dng dch v ca khch sn. - CSDL lin quan : Bng bienlai/qlks.mdb M t biu mu : Ngi dng kch vo nt thm nhp ni dung bin lai mi. Khi nhp phi nhp y cc M bin lai, tn dch v, m khch hng, khi my s t ng nh vo cc M HDDV, M H, Tin dch v, Tn khch hng, M phng, Tin phng, nhn vin lp, ngy lp v a ra kt qu tng tin s dng ca khch hng. Nt sa c dng khi bin lai c s thay i, nt xa c dng khi bin lai ht hn s dng, nt lu lu tr vo CSDL trong h thng, nt tm kim tm kim thng tin bin lai ca khch hng, nt in dng xut d liu ra giy cho khch hng, nt thot c thc hin khi ngi dng thot ra khi chc nng cp nht thng tin nhn vin.
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i hc cng nghip H Ni
Tn biu mu : Tm kim thng tin nhn vin Ngi thc hin : Cn b qun l ph trch nhn vin ca khch sn, ngi qun tr h thng.
CSDL lin quan : bng nhanvien/qlks.mdb M t biu mu : trong biu mu tm kim nhn vin, ti m nhn vin ngi
dng nhp m nhn v biu mu cho ra kt qu tn nhn vin, a ch, s in thoi, gii tnh v ngy sinh.
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i hc cng nghip H Ni
Tn biu mu : Tm kim thng tin hp ng. Ngi thc hin : Nhn vin l tn, ngi qun tr h thng Thi gian thc hin : Khi nhn vin hay ngi qun l mun tm thng tin hp ng
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i hc cng nghip H Ni
Tn biu mu : Tm kim bin lai Ngi thc hin : nhn vin l tn, ngi qun l h thng Thi gian thc hin : khi nhn vin l tn, hay qun l h thng mn tm hiu v thng tin bin lai
M t biu mu : ngi dng nhp m bin lai vo v mun tm kim th kch vo nt tm, mun in ha n th kch nt in, v nt thot khi ngi dng ngng truy cp chc nng ca h thng Biu mu thng tin phng
Tn biu mu : Tm kim thng tin phng Ngi thc hin : Nhn vin l tn, qun l h thng Thi gian thc hin : khi khch n yu cu t phng CSDL lin quan : bng phong/qlks.mdb
M t biu mu : khi ngi dng mun tm kim thng tin phng, th s nhp m phng, my s t ng kim tra tnh trng phng cn trng hay c dng k t. nt tm kim cho php ngi dng bit c thng tin v phng, v nt thot khi ngi dng tm hiu xong thng tin phng. 62
i hc cng nghip H Ni
Tn biu mu : Bo co thu hng thng Ngi thc hin : nhn vin l tn. Thi gian thc hin : Cui thng nhn vin tng hp tng thu ri bo co cho qun l h thng
M t biu mu : ngi dng nhp thng nm trn bo bo tng thu v kch nt Tm my s t ng xu ra d liu bao gm M bin lai, ngy lp, ngi lp, s tin. nt in xut d liu ra giy, v nt Thot khi ngi dng khng tip tc s dng chc nng.
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i hc cng nghip H Ni
- Tn biu mu : bo co tng chi hng thng - Ngi thc hin : nhn vin l tn, qun l dch c khch sn - Thi gian thc hin : khi cui thng tng hp chi tiu cho dch v ca khch sn M t biu mu : ngi dng nhp thng nm trong bng v xut d liu bng nt tm. Nt in khi mun in d liu ra giy, v nt Thot c dng thot khi chc nng ca h thng
. 64
i hc cng nghip H Ni
Tn biu mu : bo co thu chi hng thng Ngi dng : qun l khch sn, h thng Thi gian : khi qun l bo co cho gim c v thu chi trong thng
M t biu mu : Ngi dng nhp thng, nm trong biu mu v kch nt tm kim, my s t ng nh vo cc tng chi, tng thu, li nhun(tng thu-tng chi), tin thu. Nt in c dng khi qun l in thnh vn bn ra giy, v nt thot khi ngi dng thot khi chc nng h thng.
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i hc cng nghip H Ni
Sau khi khch hang s dng xong dch v trong khch sn v c thanh ton cc dch v, khch hang s c 1 bn bin lai thanh ton cc dch v trong khch sn dung.
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i hc cng nghip H Ni
Ngoi ra cn thit k thm cc biu mu in :ng nhp h thng, cp nht ngi s dng, thay i mt khu.
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i hc cng nghip H Ni
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i hc cng nghip H Ni
PHN III. KT THC CHNG TRNH PHN TCH THIT K H THNG THNG TIN QUN L KHCH SN CU GIY
Qua vic nghin cu, thc hin ti ny, nhm em bit vn dng kin thc hc c v thc t cuc sng va gip mi ngi, gip vic qun l khch sn mt cch hiu qu, va gip cng c kin thc hc c. Tuy nhin do thi gian c hn v kin thc cn hn hp nn trong qu trnh thc hin ti ca bn e cn nhiu thiu xt, rt mong nhn c s ng gp ca thy gio v cc bn. Cui cng nhm e xin chn thnh cm n thy gio ging dy v to iu kin cho nhm cng nh c lp hon thnh n mt cch thun li nht. chng e xin chn thnh cm n!
The end!
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i hc cng nghip H Ni
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i hc cng nghip H Ni