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Tho TABLE OF CONTENT
Executive summary..........................................................................................................3Objective of the project.....................................................................................................4Research methodology.....................................................................................................5Introduction To Logistics...................................................................................................6History and background of DHL.......................................................................................7The world's largest express and logistics Network.......................................................8Project Management by DHL...........................................................................................9INTEGRATED LOGISTICS............................................................................................10Inventory Flow.............................................................................................................11Information flow...........................................................................................................12Logistical information involves two major types of flows:...........................................12Forecasting.................................................................................................................13Purpose of DHL Web Shipping: ................................................................................15Supply Chain Management............................................................................................17Definition for supply chain management........................................................................17Explanation:....................................................................................................................17DHL International Supply Chain.....................................................................................18Reverse Logistics...........................................................................................................20Service logistics..........................................................................................................20Inbound to Manufacturing...........................................................................................21Medical Device Distribution........................................................................................23Distribution to stores management.............................................................................23Extended Supply Chain Services...................................................................................23Implementation Services............................................................................................25Performance Management :...........................................................................................26Outsourcing Projects...................................................................................................27TRANSPORTATION.......................................................................................................31Transport Functionality...............................................................................................31Principles.................................................................................................................32Transport Infrastructure..................................................................................................34RAIL NETWORK.....................................................................................................35Inventory Management and Warehousing....................................................................39Warehouse Infrastructure Networks...........................................................................40Multi User Centres......................................................................................................40Strategic Part Centres (SPC)......................................................................................40Express Logistics Centres (ELC)................................................................................41Warehouse Management Solutions............................................................................41Strategic Inventory Management................................................................................42Direct Express Inventory Management......................................................................42Repair Return Inventory Management.......................................................................42Cross Docking.............................................................................................................42Inventory Optimisation....................................................................................................43Shared-user Warehousing..............................................................................................44Special Warehouse Solutions.........................................................................................45Outsourcing Projects .....................................................................................................46Technological Electronics/Telecom solutions.................................................................47
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Value Added Services........................................................................................................................................51Co-packing..................................................................................................................51Product Assembly.......................................................................................................53Other Value Added Services.......................................................................................53External Performance Measurement......................................................................55To succeed in any activities of business one has to always cater to and satisfy theneeds of the customer. To do so, it is essential for one to know how the customer thinks in order to meet his needs in a more satisfying manner. Therefore, an importantcomponent of leading edge logistical performance is the regular measurement of customer perceptions. Such measures can be obtained through surveys or bysystematic order follow up. These surveys can be company - or industry – sponsored.........................................................................................................................................56Such surveys ask questions regarding the firm’s and the competitor’s performance ingeneral or for a specific order in particular. Most of the surveys incorporatesmeasurement of customer perceptions regarding availability, performance-cycle time,information availability, problem resolution and product support. The survey may bedeveloped and administered by the firm itself or by consultants, delivery agents or industry organizations.....................................................................................................56Conclusion......................................................................................................................56BIBLIOGRAPHY.............................................................................................................58
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Executive summary
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