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BRP 14th Annual POS Benchmarking Survey

BRP 14th Annual POS Benchmarking Survey

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The retail industry continues to evolve. We've heard many times over the years
about the demise of Department Stores,
the glut of retail storefronts, and how the
retail mall will become irrelevant. Fact is,
people like to shop and for many different
reasons.
The retail industry continues to evolve. We've heard many times over the years
about the demise of Department Stores,
the glut of retail storefronts, and how the
retail mall will become irrelevant. Fact is,
people like to shop and for many different
reasons.

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Categories:Types, Research
Published by: Capital Computer Group, LLC on Mar 11, 2013
Copyright:Attribution Non-commercial

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05/05/2013

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January2013
14
th
AnnualPOS Benchmarking Survey
Sponsoredby 
:
CustomerPoint-of-Sale(cPOS)
Social'Media'Website'Email'Apps'Mobile'Website'SMS'Direct'Mail'Catalog'Employees'Checkout'Kiosk'Signage'Adver>sing'
 
BostonRetailPartners14
t
AnnualPOSBenchmarkingSurveyPage2of29

OSBenchmarkingSurvey
Page2of29
 
© 2013 Boston Retail Partners. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means without prior written permission of the publisher.
 
BostonRetailPartnerssurveyedmorethan500NorthAmericanRetailersforthe14
th
AnnualPOSBenchmarkingSurvey.OnlineresponsesweresolicitedinOctober-December2012.RespondentsweregenerallyC-levelexecutivesorVP/DirectorsofStoreSystemsorInformationTechnology.BostonRetailPartnersisaninnovativeandindependentretailmanagementconsultingfirmdedicatedto providingsuperiorserviceandenduringvaluetoourclients.BostonRetailPartnerscombinesitsconsultants'deepretailbusinessknowledgeandcross-functionalcapabilitiestodeliversuperiordesignandimplementationofstrategy,technology,andprocesssolutions.Thefirm'suniquecombinationofindustryfocus,knowledge-basedapproach,andrapid,end-to-endsolutiondeploymenthelpsclientstoachievetheirbusinesspotential.
14
th
Annual POS Benchmarking Survey
CustomerPoint-of-Sale(cPOS)
BostonRetailPartners
http://www.bostonretailpartners.com
EXECUTIVESUMMARY 
Welcometoour14
th
AnnualPOSBenchmarkingSurvey!
 
Theretailindustrycontinuestoevolve.We'veheardmanytimesovertheyearsaboutthedemiseofDepartmentStores,theglutofretailstorefronts,andhowtheretailmallwillbecomeirrelevant.Factis,peopleliketoshopandformanydifferentreasons.Shoppingistheaterforthesavvyretailer.Notallcanbesatisfiedonascreenthesizeofabusinesscardoraloneinfrontofacomputer.Someproductsstillrequirealookandfeel–andcustomersenjoythesocialaspectofshopping.Butmoreandmorecustomersexpecttobeabletointeractwithintheretailenvironmentwiththeirmobiledevice.Manytimesassociateshavelessinformationthantheircustomers.Sowhilethegamecontinuestochange,thechallengeforretailersistofigureouthowtobestservetheircustomersacrossallchannels.Today’scustomerisunlikeanytheretailindustryhaseverseen.Shehasinherhandsmoreinformationandmorecapabilitiesthanwecouldhaveimaginedeventwentyyearsago.Whilethecustomerhasalwaysbeenthecenteroftheuniverse,shenowdefinesthepoint-of-sale.BRP,alongwithoursponsors,ispleasedtopresentthissurveyofthetransformationoftheretailpoint-of-saleandstoresystemtechnologytrends.Inthenextfewpages,weexamineanumberofareascriticaltoretailersuccess–customers,associates,andtechnology.Wesincerelyhopeyouenjoyreadingit.
 
 
BostonRetailPartners14
t
AnnualPOSBenchmarkingSurveyPage3of29

OSBenchmarkingSurvey
Page3of29
 
© 2013 Boston Retail Partners. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means without prior written permission of the publisher.
TABLEOFCONTENTS
EXECUTIVESUMMARY2
TABLEOFCONTENTS2
INTRODUCTION4
MOBILE5
T
RENDS
6
O
PPORTUNITIES
6
OMNI-CHANNEL8
T
RENDS
8
O
PPORTUNITIES
10
STORE11
T
RENDS
12
O
PPORTUNITIES
12
POINT-OF-SALE14
T
RENDS
15
O
PPORTUNITIES
16
INFRASTRUCTURE17
H
ARDWARE
18
S
OFTWARE
19
N
ETWORK
19
T
RENDS
20
O
PPORTUNITIES
20
PAYMENTTECHNOLOGY21
T
RENDS
22
O
PPORTUNITIES
22
MARKETING22
T
RENDS
22
O
PPORTUNITIES
23
ECONOMICOUTLOOK23
CONCLUSION24
SURVEYMETHODOLOGY25
ABOUTBOSTONRETAILPARTNERS26
ABOUTOURSPONSOR-EPICOR27
ABOUTOURSPONSOR-MICROS-RETAIL28
ABOUTOURSPONSORS-RETALIX29

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