CASE STUDY

Software Industry Information & Technology

Six Sigma DMAIC Project Presentation GB Name : GB Project Title : Domain : Organization : Mr A with Mr B, C and D Reduction in Project Delays. Information Technology ABC Soft

DMAIC Project Charter

Project Name: Resource Plan: Project No.: Team Members/Support Resources: Text

Green Belt : Sponsor: Process Owner: Six Sigma Leader: Black Belt:
Problem Statement Text

Mr A, B, C and D Resources: Internet ,

Scope

Text

In scope:All the projects received from US in the Pune office. Out scope: everything other than the above.

ABC Soft is facing many angry customers for the past 6 months. More than 40% of their projects are delayed.
Goal Statement

Customer CTQs Text

Text

to reduce the schedule variance from 40% to less than 10%.

Estimate Financial Opportunities

schedule variance
High Level Project Milestone

Text Text

This will save the company an estimated USD 500,000 every year.

Define:18th june. Measure:29th june. Analyse:9th july. Improve:24th july. Control:14th august.

Validation

Functional Manager/Process Owner

Date:

Sponsor:

Date:

Financial Analyst:: Date:

Black/Green Belt:

Date:

Six Sigma Leader

Date:

Other:

Date:

Region : Product : Number of processes : Process : FTE : . SUPPLIERS

SIPOC
INPUTS
*Interviews with the clients,Mails and Supporting docs by the client. Requirement Specification. The software with forms and the requirement specification. The software, Requirement specifications, supporting documents and Technical documents. Software with content,Client mails mentioning the competitors. Software/ application, content/functions to be updated, re-Analysis reports.

Critical to Client Metric

PROCESS
Start
Analysing the requirements Design and development

OUTPUTS

CUSTOMERS

1. Org 1 2. Org 2 3. Org 3 4. Org 4.

Completed softwares

1. 2. 3.

Org 5 Org 6 Org 7.

Coding Testing Promotion

Notes
Maintenance and updating
Make any notes here:

End

Tip: First start with Outputs and Customers. Next set process boundaries and do the process map steps and then list inputs and suppliers

As-Is Process Map

Process Name:
Elapsed Time

1st week 2nd week 3rd week 4th week 5th week 6th week 7th week 1 2 3 4 5 6
Analysing the requirements Design and development Coding

Testing

Promotion

Maintenance and updating

Measurement
Lack of training
Mistakes in estimating Narrative data

People

Severity problems
Inefficient trainer

unable employee Untrained employee

Effect
The method is not working with the system perfectly

The method is not suitable with the data category Problem in the method of data analysis

Lack of knowledge about the system

Methods
Lack of knowledge about the method

As-Is Process Map Analysis

1 2 3 4 5 6 7
% % Total Total Steps Process Step
Discussing with Specification the Developing building customer about Complete Designing the analysis Understanding requirethe design ments (by programmer) Writing the Codes (by technical writer)

Moments of Truth (MOT): Any time a customer draws a critical judgement, positive or negative, about the service, based upon a service experience (or lack of it). Value-Added (VA): Is the customer willing to pay for it? Is it done right the first time? Essential work that moves one step closer to the final product. Value-Add Enabler: step that is required to do VA

Non-Value Add (NVA): Steps considered non-essential to produce and deliver the product or service to meet the customers requirements. The customer is NOT willing to pay for the step.

As-Is Process Map Analysis

8
9 10 11 12 13 14 15 Total % Total % Steps
Making an Attractive website as to show Complete Intensive Making models testing testing an of advertising software campaign

Process Step

Providing maintenance

Frequent updating

Refreshing the website Reanalysis with reports the new updates

Moments of Truth (MOT): Any time a customer draws a critical judgement, positive or negative, about the service, based upon a service experience (or lack of it). Value-Added (VA): Is the customer willing to pay for it? Is it done right the first time? Essential work that moves one step closer to the final product. Value-Add Enabler: step that is required to do VA

Non-Value Add (NVA): Steps considered non-essential to produce and deliver the product or service to meet the customers requirements. The customer is NOT willing to pay for the step.

1 2 3 4 5 6 7 8
Avg. Time (Mins) Value-Added Nonvalue-Added Failure Int. / Ext. Control/Inspection Delay Prep/Set-Up Move Total
Moments of Truth (MOT): Any time a customer draws a critical judgement, positive or negative, about the service, based upon a service experience (or lack of it). Value-Added (VA): Is the customer willing to pay for it? Is it done right the first time? Essential work that moves one step closer to the final product. Value-Add Enabler: step that is required to do VA

% % 9 10 11 12 13 14 15 Total Total Steps

Non-Value Add (NVA): Steps considered non-essential to produce and deliver the product or service to meet the customers requirements. The customer is NOT willing to pay for the step.

Analyze Tollgate Review

ROOT CAUSE ANALYSIS Estimation method not used. No training provided for Estimations. QUANTIFYING THE GAP/OPPORTUNITY The opportunity that the problem is going to happen (92) because of Estimation method is not used. The opportunity that the problem is going to happen (74) because there is No training provided for Estimations.

Solution Selection Matrix Select among Possible Using Objective Criteria

Criteria

Weight

1 Cheap solution 2 Quick to impliment 3 High impact on CTQs 4 Complaint 5 6 TOTAL

2 4 9 8

Solution A Weighted Score Score 3 6 7 28 8 72 6 48 0 0 154

Solution B Weighted Score Score 2 4 6 24 5 45 6 48 0 0 121

Solution C Weighted Score Score 5 10 7 28 6 54 8 64 0 0 156

Where weight and scores on following scale : High = 9, Medium = 3 and Low = 1.

Conclusions: Solution A = Estimation methods should be tested and calibrated to our organization using our own past projects and determining the methods accuracy level. Solution B = Provide training as well as Motivate and educate our estimators about how important is the training for estimations. Solution C = Accuracy is correlated with training and the ability to see results, not development experience.
Criteria are the requirements that you want your solution to meet. Some criteria are must criteria. Any solution that does not meet even one of the must criteria must be eliminated

The methods are primarily based on data from past projects. Researchers studied project data and determined equations and formulas that best matched the existing data points. Some of the formulas are extremely simple, others are complex. None are totally accurate with all of the past projects, nor should you expect them to be with their predictions for future projects. Instead, they predict, based on their formulas (which are primarily based upon their data set), Estimators estimate the same project using the different estimation methods and models. Their results vary widely, depending on their definition of the project, their assumptions, and the models used. Finally we should use three things : Expert opinion with analogy . Algorithmic models . expert opinions by experts with different project experiences and responsibilities .

Improving your estimation skills, processes, and how you communicate your estimations will help you avoid the difficulties inherent in estimation; however, your ability to estimate well will always be limited by the extent of your projects uncertainty.