Hemispheres - March 2013

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THREE PERFECT DAYS IN
KELOWNA, B.C.
BRIGHT LIGHTS:
WE HEAD TO LAS VEGAS
TO CHECK OUT SPRINGS
HOTTEST NEW LOOKS
HOW SELF-DRIVING CARS
WILL CHANGE AMERICA
(WARNING: IT COULD
BE A BUMPY RIDE)
MATT DAMON ON
SOLVING THE WORLDS
WATER CRISISAND
IRKING JOHN KRASINSKI
SEEING RED: MEET THE
CALIFORNIA VINTNERS
UPROOTING TRADITION
IN WINE COUNTRY
R1_P001_HEMUA_0313_Cover.indd 1 08/02/2013 09:18
Your Golden Angel
No.34942_Wellendorff DPS.indd 2 02/01/2013 12:41
Dear Wellendorff family,
Paignton, April 29, 2011
Many years ago, while I was vacationing on the west coast of Denmark,
I found an amulet with a hand-painted angel on it. A name and year
had been engraved on the back. Since no one claimed the amulet, it
became mine, and a talisman that I wore every day.
Several years later I met an Englishman in Munich. He scrutinized
my pendant and told me that his late wife used to have an angel just
like mine. When we parted he gave me his business card, and my heart
almost stood still ... not only did he live in Denmark, his name was the
same as the one engraved on the back of the amulet. Yes, it was the same
angel that he had given to his wife on their wedding day.
Without hesitation I returned the angel to its proper owner. The situa-
tion was upsetting for both of us. I no longer had the guardian angel
I had become so fond of and he was reliving sad memories.
A few weeks later he announced he was coming to Munich over Christ-
mas. He brought me the amulet back and proposed to me! Despite the
objections of my parents and my son, who was then 20, I married the
man who was still almost a stranger, in a very quiet ceremony in Den-
mark.
In our case the amulet was a cupid that has kept us together for 29 happy
years.
Sincerely yours
This letter has inspired us to create our new Angels Wings collection. It has been a
fresh reminder to the genuine value of jewellery: To bring joy and offer protection.
Experience the complete collection at www.wellendorff.com, Tel. (+49) 7231 28 40 128.
HONG KONG
IFC
Tel. +852 - 2540 1028
BERLIN
KaDeWe
Tel. +49 - 30 21 01 65 80
Hotel Adlon
Tel. +49 - 30 20 45 52 88
SAN FRANCISCO
Shreve & Co.
Tel. +1 415 860 4010
Heidi Thomas
The feeling of being protected...
No.34942_Wellendorff DPS.indd 3 02/01/2013 12:41
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No.00000 Vivint 1pp.indd 1 12/02/2013 09:29
M
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WELCOME ABOARD
CEO LETTER
A word from Jef Smisek
VOICES
A message to yers
CONNECTIONS
Whats new at United
10
12
13
72
THE BUTTERFLY
EFFECT
High in the Sierra
Madre mountains
of Mexico, man and
insect become allies
in survival
76
SPRING FASHION
Famed for its energy
and excitement,
Las Vegas provides a
tting backdrop for
the seasons best bets
68
THE HEMI Q&A
Hollywood icon Matt
Damon digs into one
of his biggest roles
yet: global advocate
for clean water
86
THREE PERFECT DAYS: KELOWNA
Discovering a year-round playground in Canadas Okanagan Valley
HEMISPHERESMAGAZINE.COM MARCH 2013 5
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STAY
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6 MARCH 2013 HEMISPHERESMAGAZINE.COM
R1_p005-06_HEM0313_TOC.indd 6 08/02/2013 09:23
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No.34694_Raymond_Weil 1pp.indd 1 07/01/2013 10:00
EDITOR IN CHIEF Joe Keohane
EXECUTIVE EDITOR Chris Wright
MANAGING EDITOR Jennifer L. Johnson
SENIOR EDITOR Jacqueline Detwiler
FASHION EDITOR Nino Bauti
EDITOR AT LARGE Sam Polcer
ART DIRECTOR Christine Bower-Wright
ASSOCIATE ART DIRECTOR Jef Quinn
PHOTO EDITOR Julien Tomasello
CONTRIBUTING WRITERS
Jay Cheshes, Alyssa Giacobbe,
Mike Guy, Michael Kaplan, Jon Marcus,
Adam K. Raymond, Cristina Rouvalis,
Grant Stoddard
CONTRIBUTING ARTISTS
Christine Berrie, Peter James Field,
Alex Nabaum, Peter Oumanski,
James Provost, Steve Stankiewicz
EXECUTIVE CREATIVE DIRECTOR
Michael Keating
U.S. EDITORIAL DIRECTOR
Orion Ray-Jones
Ink, 68 Jay St., Ste. 315,
Brooklyn, NY 11201
Tel: +1 347-294-1220 Fax: +1 917-591-6247
editorial@hemispheresmagazine.com
hemispheresmagazine.com
WEBMASTER Salah Lababidi
ADVERTISING
U.S. GROUP PUBLISHING DIRECTOR
Stephen Andrews
VP, STRATEGY AND BUSINESS
DEVELOPMENT Andrea Alexander
DIRECTOR, SPECIAL PROJECTS
Greg Caccavale
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Anna Szpunar, Banu Yilmaz
U.S. TERRITORY MANAGERS
Greg Hankinson, Jack Miller, Jef Miller,
Lonnie Milligan, Lisa Nelson, Ryan Sadorf,
Ketan Solanki, Michael Vicar
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PRODUCTION MANAGER Joe Massey
Tel: +1 678-553-8091
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Ink (sales), Capital Building,
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Tel: +1 888-864-1733 Fax: +1 917-591-6247
Ink
CEO Jefrey ORourke
COO Hugh Godsal
PUBLISHING DIRECTOR Simon Leslie
HEMISPHERES is produced monthly by Ink. All material is
strictly copyright and all rights are reserved. No part of this
publication may be reproduced in whole or part without the
prior written permission of the copyright holder. All prices
and data are correct at the time of publication. Opinions
expressed in Hemispheres are not necessarily those of the
Publisher or United Airlines, and United Airlines does not
accept any responsibility for advertising content. Neither
United, its subsidiaries nor af liates guarantees the accuracy,
completeness or timeliness of, or otherwise endorses these
facts, views, opinions or recommendations, gives investment
advice, or advocates the purchase or sale of any security
or investment. You should always seek the assistance of a
professional for tax and investment advice. Any images are
supplied at the owners risk. Any mention of United Airlines
or the use of United Airlines logo by any advertiser in this
publication does not imply endorsement of that company or
its products or services by United Airlines.
YOU MAY NOW USE YOUR ELECTRONIC DEVICES!
Download Hemispheres free iPad app and get every issue, plus
special bonus features like additional photos, stories and video.
PHIL PRIMACK is a
Boston-area writer
and editor whose work
has appeared in such
publications as the
New York Times and
the Boston Globe. After
witnessing the amazing
migration of monarch
butteries to Mexico
(The Buttery Efect,
page 72), he now feels
very guilty about his
boyhood hobby of
collecting butteries to
preserve under glass.
@
HEMISPHERESMAG
OUR JANUARY FEATURE on Forrest Fenn, the
former art dealer who hid a $3 million treasure near
Santa Fe and then dropped some clues in his memoir,
drew a lot of comments. Among them was this, from
Irene Rawlings of Denver: It makes me want to buy
a pickax, rent a mule and go out on a treasure hunt.
Such a happy and optimistic way to start the new
year! Barbara Rogers of New Hampshire concurred:
What a beautiful story! It captures the sense that the
real treasure is not the contents of the chest, but how
it has red peoples imaginations. Meanwhile, John
Penuel of France enjoyed our piece on a Nobelists
wife hobnobbing at Bostons Symphony Hall. I read
this piece on a ight yesterday. It made me laugh out
loud, he wrote. I actually took the magazine with me. First time Ive ever done that.
So now lets hear from you. Follow us on Twier at @hemispheresmag, friend us
on Facebook, download our free iPad app from the iTunes Store, or simply email us at
editorial@hemispheresmagazine.com. The Editors
CONTRIBUTORS
OLIVIA GUNNING
BENNANI is a journalist
who left London for
Morocco more than a
decade ago, intending to
stay six monthsshes
been there ever since.
Her fascination with all
things North African
has led her from desert
sands to mountain peaks
and, for this issue, into
the purple elds of one of
Moroccos most precious
commodities (Crocus
Act, page 20).
JOE MORSE is a
Toronto illustrator
whose client list ranges
from Esquire and GQ
to Nike and Target. He
says he was thrilled to
add Matt Damon (The
Hemi Q&A, page 68) to
his gallery of portraits,
because my best
paintings happen when
the subject is doing
something meaningful,
and Damons advocacy
for safe water is critical
for the worlds poor.
GOLD RUSH Forrest
Fenns treasure chest
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R1_p008_HEM0313_Contribs.indd 8 08/02/2013 09:25
9:21 p.m. Networking at a rooftop nightclub in Downtown, one of
Orlandos dining and entertainment districts. From dancing at a
high-energy nightclub to indulging in global or regional cuisine, Orlando
makes business meetings productive and exciting. Find out how business
events are just the beginning at OrlandoDistricts.com.
After the recap.
Before the nightcap.
RESTAURANT ROW
Prime Dining Destination
WINTER PARK
Southern Chic
DOWNTOWN
Vibrant Nightlife
UNIVERSAL /CITYWALK
Adventurous & Energetic
CONVENTION AREA
Entertaining Options
DISNEY/LAKE BUENA VISTA
Signature Excitement
No.35299_Visit_Orlando 1pp.indd 1 05/02/2013 16:35
W
elcome aboard, and thanks
for choosing United for your
ight today.
We invest a lot in our business and in
our customers. We have both external cus-
tomers (you) and internal customers (our
co-workers). Its important that we invest
in both. If we take care of our co-workers,
they will take care of you.
So we are making a number of invest-
ments in our co-workers, including new
customer service training for 100 percent
of our ight aendants and agents world-
wideover 44,000 people. When we nish
the training this year, everyone will be on
the same page about what great service
means and what we expect our co-workers
to deliver for you. We are also upgrading
the passenger service system interface at
our gates, in our lobbies and at our contact
centers, to give our co-workers fast, easy-
to-use tools to do their jobs.
In January, we opened a new co-worker
health clinic at OHare. Its the fifth
co-worker health clinic at United, and any
co-worker can use our clinics completely
free of charge. All our clinics, operated
by Walgreens Well Network, oer conve-
nient on-site health services to keep our
co-workers feeling and performing well.
We recently opened the first set of
newly refurbished co-worker break rooms
at our Washington-Dulles hub, featuring
a comfortable new design, and new furni-
ture and appliances for our co-workers to
use during their breaks. Break rooms are
things you will likely never see, but they
are very important to our co-workers, who
use them to relax, eat a meal, read their
e-mail, catch up on the news and socialize
with their fellow co-workers. In 2013 we
will renovate break rooms at our Chicago
and San Francisco hubs as well, and at
some of our stations that are undergoing
terminal moves. We will also complete at
least one break room at each of our other
hubs to give our co-workers a chance to see
the new design and features coming their
way. This is all part of a multiyear project
to renovate the 500 or so break rooms we
have around the globe.
The investments were making in our
co-workers show we value our co-workers,
want them to have the tools they need to
do their job, and want them to be proud to
come to work at United every day. That will
result in beer customer service for you.
Thanks again for ying with us today.
We appreciate your business and hope to
see you onboard again soon.
Investing in Our People
CEO LETTER
CHAIRMAN OF THE BOARD, PRESIDENT
AND CHIEF EXECUTIVE OFFICER,
UNITED AIRLINES
p010_HEMI0313_CEO.indd 10 07/02/2013 09:27
2013 United Air Lines, Inc. All rights reserved.
Includes destinations served by United Air Lines, Inc.,
and United Express.
Carve out some time on your calendar. With the most comprehensive route network,
youll run out of days before we run out of places to take you. For more information,
go to united.com.
More than 370 destinations
worldwide.
A destination for
every day of the year.
And then some.
No.00000 A Destination For Every Day 1pp.indd 1 06/02/2013 09:59
A
ll travelers have heard the familiar
phrase Sit back, relax and enjoy
the ight, spoken just aer their
ight takes to the air. But for flight aen-
dant Jane Doucee, it isnt a clichits a
personal reminder of a great responsibil-
ity, and a call to action. She comes to work
every day with a positive aitude and a
determination to make sure that every
customer whose comfort and safety have
been entrusted to her and her fellow crew
members really does enjoy the ight.
Doucettes positive attitude recently
paid offliterallywhen she walked
away with $50,000 for being named the
rst grand prize winner in Uniteds Out-
perform Recognition Program. Through
the Outperform program, MileagePlus
members may nominate an employee for
excellent service on their flight, on the
phone, at the airport or at any point in
their experience with United.
Doucette grew up in the Philip-
pines in what she describes as a very
hospitality-driven culture. My parents
owned a restaurant, and for years I grew
up watching my mother as she interacted
with customers and made them feel at
home, she recalls. That instilled in me the
love of being around people and a desire
to make sure everyone feels welcome and
has a good time.
Naturally, due to her love of people
and welcoming nature, Doucette was
encouraged to pursue a career as a ight
aendant. But she wasnt sure if the life-
stylewith its frequent travel and time
away from homewas for her. Friends
used to say that being a ight aendant
would suit me, but I didnt know if I could
get used to all the travel, she says. I moved
to the U.S. to go to college and pursued
various careers, but something seemed to
be missing. One day I thought, OK, maybe
I should give this ight aendant thing a
try. And Ive never looked back.
The airline industry oen aracts peo-
ple who like the idea of having breakfast
on one side of the Atlantic and dinner on
the other, but travel isnt Doucees high-
est priority. I enjoy making people happy,
she says. And I get the opportunity to do
that all day long. I couldnt ask for a more
fullling or fun way to spend my time. If
you start the day with the right aitude,
its tough to have a bad day.
Doucette has spent 18 years in this
customer-facing joba length of time in
which one would assume any ight aen-
dant, no maer how friendly, would have
come across a bad ight or two.
I get that question a lot, since I have
nothing but great things to say about my
job and my customers, Doucee says. In
an ideal world, I would deny ever having
a bad ight, but thats a lile unrealistic
aer so many years of ying. Sure, Ive run
into the occasional traveler who is impos-
sible to please, but thats prey rare.
Most of the time, even if I cant solve
their issue, people appreciate that I care
and I tried my best to help.
A Winning Aitude
Delivering excellent customer service is a way of life for ight aendant Jane Doucee
BY ERIN BENSON
FLIGHT CHECK
Jane Doucette with
Jonipher Kwong, the
MileagePlus member
who nominated her in
Uniteds Outperform
Recognition Program
VOICES
p012_HEM0313_Voices.indd 12 05/02/2013 09:27
CONNECTIONS
ASK THE PILOT
With Captain Mike Bowers
Q: On occasion I have
been on airplanes that,
after pushing back from
the gate at my home air-
port of Newark, moved
ahead of others already
waiting in line to take
of. What circumstances
would cause a plane to
jump the line?
A: Normally, takeof
order is as simple as rst
come, rst served. But
at busier airports like
Newark (EWR), where air
traf c controllers blend
departures with those
from LaGuardia and JFK,
there may be openings
on some departure routes
and delays on others.
To manage that, EWR
controllers may instruct
an aircraft to bypass the
one thats rst in line to
take of. In addition,
air traf c controllers
may meter aircraft at
certain times to reduce
the waiting that might
result from weather or
traf c delays. Although it
might seem confusing at
times, it is well orches-
trated and done to get
as many departures of a
given runway at any one
time, safely.
Do you have a question
for Captain Bowers?
You can write to him at
askthepilot@united.com.
IF YOU ARE SITTING on an aircra oering
United Economy Plus, you (or the person
siing next to you) may be part of the rea-
son that extra-legroom seating even exists.
Customer feedback from post-travel surveys
showed that those in Economy Plus were
more satised with their ights.
Our frequent yers are very passionate
about ying, and they typically have a lot to
say about it, says Customer Insights Senior
Manager Ma Hadeld, who spends a good
part of his day poring over the surveys.
Shortly after a MileagePlus member
travels on a direct ight, United sends him
or her an email invitation to oer feedback.
More than 8,000 customers each day rank
their experience with the airline on a scale
of 1 to 10. In a text box that allows for open
commenting, customers provide a wide
range of feedback. United uses sophisticated
text-recognition soware to read that feed-
backand act on it.
Such commentary inuences every part
of the customer experience, as United uses
travelers feedback to continue to tweak
its service. Hence the installation of more
premium-cabin at-bed seats than any other
U.S. carrier, and the addition of satellite Wi-Fi
on some 300 airplanes this year.
And feedback has also played a role in
the airlines oering of two other customer
favorites: tapas snack boxes and the Thai-
style chicken wrap. If you like them, surveys
show that youre not alone.
Measuring Up
R1_p013_HEM0313_Connex.indd 13 11/02/2013 09:53
OAHU: Ala Moana Center
-
Outrigger Waikiki on Kalakaua Avenue
-
Waikiki Beachwalk
-
Hilton Hawaiian Village
MAUI: The Shops at Wailea
-
Whalers Village
-
Front Street
-
Lahaina Cannery
-
Queen Kaahumanu Center
-
Hyatt Regency Maui
-
Grand Wailea Resort
KAUAI: Poipu Shopping Village
-
Grand Hyatt Kauai
BIG ISLAND OF HAWAII: Kona Marketplace
-
Kings Shops
-
Hilton Waikoloa Village
BOSTON: Natick Collection - Northshore Mall CHICAGO: Oakbrook Center - Woodfield Mall DALLAS: NorthPark Center
DENVER: Cherry Creek Shopping Center LOS ANGELES: Glendale Galleria NEW YORK: Roosevelt Field
ORLANDO: The Mall at Millenia PHILADELPHIA: The Plaza at King of Prussia PLEASANTON: Stoneridge Mall
PORTLAND: Washington Square SAN DIEGO: Fashion Valley - Horton Plaza SAN FRANCISCO: Pier 39 SAN JOSE: Valley Fair
SEATTLE: Bellevue Square WASHINGTON, D.C.: Tysons Corner Center
NaHoku.com - 1-866-296-5462
Our Wave Pendant Collection
comes in several styles and
sizes and is available in
14K Yellow, White or Rose Gold
No.30529 Na Hoku.indd 1 03/05/2012 10:15
HEMISPHERESMAGAZINE.COM MARCH 2013 ILLUSTRATION BY SECTION DESIGN 15
DISPATCHES
DESTINATIONS ADVENTURES FOOD & DRINK
CALL SIGNS
This month in 1876, at his lab in Boston, Alexander Graham Bell made the worlds rst telephone call,
to assistant Thomas Watson. In the decades that followed, the U.S. has seen the rise and fall of pay phones,
the laying and abandonment of landlines, and most recently the marked and perhaps terminal decline
of the phone call itself. (Not to worry: Well have perfected telepathy in the next century anyhow.)
1889 1876 1960 1973 1984
2010 2011 2007 2001 1998
2012
Number of U.S.
pay phones
reaches
1 million
Motorola exec
Martin Cooper
makes worlds
first cellphone call
First public
pay phone installed
at a bank in
Hartford, Conn.
Number of U.S.
cellphone users
reaches
290 million+
Cellphone-only
residences account
for more than 25%
of U.S. households
Less than 13% of U.S.
households are
landline-only
One in five U.S. smartphone
owners access Twitter on their
devices; the number of people
accessing Facebook on their
mobile phones monthly reaches
543 million worldwide (a 67%
increase over the previous year)
Americans spend
an average of
826 minutes
a month making
cellphone calls
Number of U.S.
pay phones drops to
about 425,000
Smartphones overtake basic
cellphones for the first time,
accounting for more than 55% of
all handsets sold in the U.S.
Americans spend an
average of 681 minutes
a month making
cellphone calls
Half of U.S. adults
own smartphones;
smartphones account
for 80% of all
devices sold by
Verizon Wireless
and AT&T
A survey reveals that smartphone
users spend an average of
25 minutes a day browsing the
Internet, more than twice the
amount of time they spend
making telephone calls. Also
beating out talk time: social
networking, playing games and
listening to music.
Alexander Graham Bell
makes worlds first phone call
Number of U.S.
cellphone users
is about
92,000
$
Number of U.S.
pay phones peaks at
about 2.6 million
$
$
97% of U.S.
households have
a landline phone
$
ALEXANDER GRAHAM BELL
R1_p015_HEM0213_DISPATCHES.indd 15 08/02/2013 09:27
5M of 7 and 3500 of 12
5/5 + overall Aqueous
120# McCoy Silk Cover
Trim to 6 X 9
1 hole punch in corner of each card
Pack in cartons-each lot separate and clearly marked

77M cards total $9,445.00
HOME OFFICE
The Ritz-Carlton Residences, Chicago, Magnificent Mile are not owned, developed or sold by The Ritz-Carlton Hotel Company, L.L.C. NM Project Company LLC uses The Ritz-Carlton marks under
license from The Ritz-Carlton Hotel Company, L.L.C. DEVELOPER NO. 1898487
Exclusively marketed by
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One- to three-bedroom residences priced from $1.4 million in the heart of Chicagos Magnificent Mile, at Michigan and Erie.
Available now; please call 312-242-5980 to schedule a viewing. | TheResidencesChicago.com
Setting the stage for
remarkable living for those who make The Residences their home.
No.35262_NM_Project_Company 1pp.indd 1 08/02/2013 15:36
GLOBETROTTING
HEMISPHERESMAGAZINE.COM MARCH 2013 ILLUSTRATIONS BY PETER OUMANSKI 17
THERES A LOT of give on that
brown, says Rob Jennings. Youll
want to aim at the area around the
broomstick. The terminology might
sound a little odd, but then the Al
Ghazal Golf Club is an odd place.
One of the worlds few sand golf
courses, this Abu Dhabi institution
has its origins in the early 1960s,
during the onset of the United Arab
Emirates oil boom. In recent years,
Al Ghazal has been overshadowed
by the plush grass courses that
have sprung up around the country,
and there are rumors that it will
close this year to make way for a
new property development.
There was little danger of falling
victim to urban sprawl 50 years
ago, when a handful of expat golng
ABU DHABI
BUNKER MENTALITY
The joys of playing golf in a course-size sand trap
BY RICHARD WHITEHEAD
enthusiasts rst carved 18 holes out
of the desert sand here. The place
was empty, says club manager
Angela Scurr. It was the people
who put it all together. They were
the pioneers.
In the early days, club members
would bring their own strips
of Astroturf to use as portable
fairways. Over time, though, these
were abandoned as the golfers
like the desert lark and the sand
boa before themadapted to the
conditions. In place of greens, for
instance, they created browns:
sand mixed with oil and tamped
down. After every putt, players
must walk of single le, the last
man dragging a broom behind him
to smooth the surface.
Al Ghazal also has a host of
unusual hazards, many of which are
unique to the course. Among these
are dhub burrows, named for the
large, spiny-tailed desert lizards that
call them home; if your ball trickles
down one of the burrows, its best
to take a drop. Then theres the fact
that the front nine holes surround an
archaeological site, which contains
scattered pottery shards and stone
tools alongside stray golf balls.
Asked whether Al Ghazal itself
will soon become a historical
footnote, Scurr says absolutely
notthough she allows that certain
people have plans for the land it
occupies. For Jennings, a Jamaican
national whos been a member of
the club for eight years and who is
considered by some to be its best
player, the only concern right now
is the tricky putt facing him on the
nal hole.
Jennings sinks it and does a
little st pump, then reaches for a
broomstick, with which he brushes
away the footprints hes left behind.
p017-020_HEM0313_Globetrotting.indd 17 31/01/2013 09:33
In the lead-up to this years Screen
Actors Guild Awards show, the red
carpet at the Shrine Auditorium is a
mob scene of famous folks decked
out in designer nery. One attendee
in particular stands out, possibly
because shes the only one whose
ensemble is spattered with sauce.
Suzanne Goin, a James Beard
Awardwinning chef and co-owner
of L.A. celeb-magnet Lucques, is on
her fourth stint as caterer for the
SAG Awardsand she knows how
to work a red carpet. I always
make the food look good
for a big, wide-angle
shot, she says,
holding a platter
and moving through
the surging crowd with
remarkable ease.
Goin and her crew have
already had a busy day.
They spent the morning
preparing 1,200 plates of
beef, beets and slow-roasted
salmon in a Beverly Hills
kitchen, then trucked it all
over to an enclosure in the
Shrine parking lot for
plating. Now the food
is being delivered to the
tables before guests
are seated, to be eaten
during the show.
We make a huge
efort to keep the whole
thing from looking
sloppy, Goin says. You want
three things on that one plate,
barely touching, to make it not
look like a kids meal.
Equally important: No scraps
of food must sully a celebritys
Valentino or, worse, get wedged
between an award recipients teeth.
We did a lot of no-parsley, Goin
says of this years menu. We did a
beef tenderloin, thinly sliced, so it
can be eaten with just a fork.
For all the pressure she faces
during these events, Goin nds
that they do have a signicant
upside. Sometimes, she says,
we get to eat what we serve.
MICHAEL KAPLAN
MILAN A young man is standing between
a bulls hind legsor, specically, the legs
of a bull mosaic on the oor of the Galle-
ria Viorio Emanuele II, a chic shopping
arcade in this Italian city. Its tradition
that if you spin around three times you
will have good luck, explains his female
companion. The mans spinning, though,
keeps geing interrupted by the crowd
making its way into a nearby caf, which
has ornate moldings, arched windows
and a golden M.
Milans McDonalds might be the
worlds most stylish fast-food joint
which still isnt stylish enough for this
city, apparently. The eatery is bowing out
to make way for a Prada store, and the
people jostling to get inside are here for
the closing-down burgers being handed
out. The guy standing on the mosaic,
hampered by the crowd, does not get to
complete his good-luck twirl. He also fails
to get a free Big Mac. The myth of the
bull, it appears, is true. JAMES WILLIAMS
STAR GRAZING
THE SECRET TO A SUCCESSFUL
AWARDS-SHOW MEAL?
HOLD THE PARSLEY
FALLEN ARCHES THE DEMISE OF THE WORLDS MOST GLAMOROUS BURGER JOINT
LOS ANGELES
STRANGE REQUESTS
An electro-pop band puts on an
unorthodox show for hotel guests
Jason Huber and Jordan Kelley have
developed a habit of singing in unlikely
places. The Nashville-
based electro-pop duo
known as Cherub has
performed on a Ferris
wheel, in hot tubs
and at a hair salon
in Guadalajara.
Accordingly, the
musicians seem
at ease with
their latest gig: a
two-day residency
at the W in
Times Square, during which theyll be
the hotels Human Jukebox.
Wearing neon-laced high-tops and
draped with gold chains, Huber and
Kelley take requests via Twierguests
tweet their location in the hotel and the
song they want playedthen show up
and start warbling. Tunes performed
include covers of songs by
Frankie Valli, Cyndi Lauper and
Outkast, as well as Cherub
originals. When asked
what they do when not
performing weird gigs, the
24-year-old Huber responds,
Whiskey, champagne and
shenanigans. Kelley, 25,
solemnly agrees.
Over the course of an
evening, theres hardly
a single spot in the
hotel that the Human Jukebox isnt
summoned to. There are performances
in the tness center and the lobby, and
even atop a luggage cart that ends up
being rolled out the front door and
through Times Square. The two musi-
cians remain unfazedalthough Huber
admits that he nds being asked to
perform in the elevator a lile creepy.
The following morning, the Human
Jukebox transforms into the Human
Alarm Clock, ready to deploy to guests
rooms to belt out wake-up songs in
bathrobes, slippers and argyle socks.
Just before the rst call of the day, the
duo admit they didnt get much sleep
the night before. Dear Body, Kelley
sings, closing his eyes and trembling
with feigned emotion. Sorry for last
night. I know what I did just wasnt
right. JAMES STURZ
NEW YORK CITY
DISPATCHES || GLOBETROTTING
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MICHAE
p017-020_HEM0313_Globetrotting.indd 18 31/01/2013 09:34
No.35563_Chase_Card_Services 1pp.indd 1 04/02/2013 14:34
THE BIG BONK FROM A DINGED CHEVY TO UNLUCKY REINDEER, A LOOK AT THE IMPACT OF SPACE ROCKS
At the time of this writing, an asteroid 150 feet across was
hurtling toward our planet, E.T.A. Feb. 15. Hopefully, it didnt
hit us. But there have been many instances of space objects
that did collide with Earth, most notably the asteroid blamed
for wiping out the dinosaurs 65 million years ago, as well as
the 1972 meteorite that had a similar eect on a Venezuelan
cow. And while we may have the deepest sympathy for the
Milanese monk reputedly dispatched by a space rock in 1650,
we can also take comfort in the fact that human casualties
have been exceedingly rare. CHRIS WRIGHT
AMOUNT OF INNOCUOUS
SPACE DUST, IN TONS, THAT
CLATTERS INTO EARTH DAILY
100300
AMOUNT SHE SOLD
THE CAR FOR,
POST-METEORITE
$10,000
AMOUNT THE OWNER
OF THAT 1980
CHEVY MALIBU HAD
PAID FOR THE CAR
$400
AMOUNT PAID AT AUCTION
FOR A PIECE OF THE METEORITE
THAT HIT A CAR IN
NEW YORK STATE IN 1992
$16,250
ESTIMATED NUMBER OF
METEORITES THAT FALL
TO EARTH ANNUALLY
500
ESTIMATED NUMBER OF
TREES FLATTENED BY A
METEOR IMPACT IN 1908 IN
TUNGUSKA, SIBERIA
80 MILLION
DIAMETER, IN INCHES, OF
A METEORITE THAT HIT A
SLEEPING ALABAMA WOMAN
IN 1954, BRUISING HER HIP
7
ESTIMATED NUMBER
OF REINDEER FATALLY
INJURED IN THE
TUNGUSKA EVENT
1,000
REPORTED INCIDENTS OF
SPACE ROCKS HITTING COWS,
INCLUDING ONE CONFIRMED
FATALITY IN VENEZUELA
2
AMOUNT PAID AT
AUCTION FOR A PIECE OF
THE VENEZUELAN COW-
KILLING METEORITE
$1,375
AMOUNT PAIDAT
Khadouj, who believes she is at least
70 years old, can still touch her toes.
Right now shes bent double, elbow-
deep in a spray of purple crocuses.
Showing half a mouthful of teeth
in a sun-scorched, plumpish face
with impressive furrows, Khadouj
is smiling. Shes happy because the
annual safron harvest has begun,
providing much-needed employ-
ment for residents of Tnine de
lOurika, a crumbling Berber village
in one of the valleys of Moroccos
Atlas Mountains.
During the three-week harvest,
dozens of women from the com-
munity will reap 800,000 crocuses,
extracting about
6 kilograms of the
precious strands of safron,
a spice that can fetch up to $12
per gram. Khadouj and her work-
mates each earn about $4 per day.
Picking begins at daybreak, when
the petals are still closed; inside are
the lament-like structures called
stigmas that, when dried, are known
as safron. By 9 a.m. its over,
explains farm manager Moham-
med Mador, as he ambles through
gardens bursting with aromatic
plants beneath olive and citrus trees.
Once the ower opens, the stigmas
will be damaged by the sun.
The heaps of owers
are then taken aside
and, one by one,
the stigmas are
extracted, a task
seen as womens
workostensibly
because their hands are daintier.
It takes 40 women to harvest one
hectare of owers and extract the
three laments from each ower,
Mador says.
Back in the crocus patch, Khadouj
is upright, holding her back; when
asked if it aches, she shrugs. Her
rugged hands reect a lifetime
of dough-kneading and clothes-
scrubbing. Soon Khadouj is bent
over again, as she and the others get
on with the job in a gust of chatter
and song. OLIVIA GUNNING BENNANI
MOROCCO
DISPATCHES || GLOBETROTTING
CROCUS ACT
HARVESTING SAFFRON DEEP IN THE ATLAS MOUNTAINS
R2_p017-020_HEM0313_Globetrotting.indd 20 08/02/2013 16:24
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No.35435_Trunk_Club 1pp.indd 1 07/02/2013 08:48
ROAD TRIP
CHASING
THE BLUES
Its 8 in the morning on a Friday in New
Orleans, and Im in a bind. In my hand
is a sloppy breakfast poboy quickly
greasing up a paper bag. At the curb is a
brand-new platinum-colored 2013 Lexus
GS 350 F Sport with eminently stainable
light-gray leather upholstery. These two
things do not go together. So, before hit-
ting the road, I hunt down a newspaper
and spread it all over the passenger
seat, then across my own lap. Poboys
can be highly unpredictable.
Taking a devilish Lexus GS 350
into the heart of the Delta
BY MICHAEL KAPLAN
MISSISSIPPI
p023-025_HEM0313_RoadTrip.indd 23 31/01/2013 09:36
Being awake this early in the
Crescent City is an objectionable state of
aairs, but Ive got a long drive ahead of
me, six hours north to Clarksdale, Miss.,
the town with the crossroads where blues
legend Robert Johnson supposedly sold
his soul to the devil in exchange for being
able to play guitar like a man possessed.
I wouldnt quite call it a hellhound,
but there is something faintly devilish
about the look of my car for the weekend,
particularly around the front end
no surprise the styling was inspired by
Lexus LFA supercar. A sleekly designed
four-door sedan, the GS 350 F Sport is
roomy enough for a family and aggres-
sive enough to tear up miles of blacktop.
Taking advantage of its link-in with the
music streaming service Pandora, I play
Delta blues all the way to Mississippi.
Three hours into my trip, I notice a sign
for Vicksburg. Something about it rings a
bell. I pull over and use the cars Enform
computer system to do a Bing search.
Sure enough, the town has been name-
checked in songs by Bob Dylan, Johnny
Cash, Tom Waits and Lucinda Williams.
Vicksburg it is.
I cruise through the pleasant town,
with its Civil War battlefield and rows
of beautiful old antebellum homes, and
happen upon a seafood and chop house
called Rustys Riverfront Grill. Its friendly
and unpretentious, with home-baked pies
cooling up front. I order a gargantuan
fried shrimp sandwich that I swear to
the waitress I wont be able to nish, but
do so anyway. Good luck, she says, as I
waddle out aerward.
In no time Im again motoring up High-
way 61, a road lined with verdant fields
punctuated with beaten-down shacks
and heaps of disused farm equipment.
Grain silos slide in and out of view. Zip-
ping past a picturesque lile post o ce
with a single mailbox in front, I suddenly
remember a postcard that needs to be sent.
Oversize brakes and the Lexus Dynamic
Handling System, which calculates opti-
mal wheel angles, help me execute a ashy
180-degree turn that would have done
Jason Bourne proud.
When I reach the turno for Indianola,
a town that teemed with blues perform-
ers back in the early 1900s, I take it and
follow the cars GPS guidance to the
B.B. King Museum. There, I take in multi-
media presentations on what life was
like on the Chitlin Circuit, check out a
re-creation of Kings recording studio,
and peruse the blues maestros guitars and
stage costumes. Its a ing tribute to a
man born into a coon-picking family who
rose to unimaginable heights.
As daylight wanes, I steer the Lexus into
the parking lot of Clarksdales Shack Up
Inn, an intentionally rustic, blues-themed
hotel where you can overnight in an origi-
nal sharecroppers shack or a repurposed
coon gin. My room is cozy and comfort-
able, but Ive got places to be.
I drop off my bag and get back into
the car, flipping on the near-infrared
DELTA FORCE The Ground Zero
Blues Club in Clarksdale, a town
deeply rooted in the history of
the Mississippi blues
AL AB AMA
L OUI S I ANA
AR KANS AS
NEW
ORLEANS
RUSTYS RIVERFRONT GRILL
B.B. KING MUSEUM
SHACK UP INN
REDS LOUNGE
MI S S I S S I P P I
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RUSTYS RIVERFRONT
B.B. KING MUSEUM
SHACK UP INN
REDS LOUNGE
SSS
GROUND ZERO BLUES CLUB
24
DISPATCHES || ROAD TRIP

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61
START
CLARKSDALE
INDIANOLA
VICKSBURG
R1_p023-025_HEM0313_RoadTrip.indd 24 11/02/2013 09:53
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WORLD CLASS
ITALIAN & JAPANESE
DINING IN THE
HEART OF CHICAGO
LEXUS GS 350 F SPORT
THE BELLS AND WHISTLES
night view lights to illuminate a bit of
pitch-black road. I make the short drive
to Ground Zero, a blues club bankrolled
by Morgan Freeman. Inside, a righteous-
sounding blues combo rips it up onstage.
Theyre good and the vibe is ne; frankly,
though, Im looking for something a bit
more down-home.
I ask around, and eventually wind
up at a joint called Reds Lounge. Its
stripped down, cramped and hot. Folks
sit on metal folding chairs, and a hat gets
passed around for donations. Onstage,
bathed in red and yellow light, is Robert
Bilbo Walker. With a de touch on his
baered guitars fretboard, he growls his
way through standards like Lucille and
originals that center on the usual blues
themes of love, murder and redemption.
Theres barely a moments pause between
numbers and Walker isnt one for stage
patter, but the people are deep into it
nonetheless. The night goes on like this
for some time.
Late the next morning, bleary-eyed
and back on the road, Im looking for the
spot where Johnson reputedly made his
fateful pact. Though I worried it might be
hard to nd, apparently soul-selling isnt
the discreet business one might expect:
Three giant guitars above a couple of
small trees mark the site of the original
crossroads. I park in the lot of Abes
Bar-B-Q and walk to the landmark,
waiting for something to overtake me,
for a deal to be proeredbut my soul
remains intact. So I do what anyone in
my position would do. I retreat to Abes
for a plate of devilishly good ribs.
MICHAEL KAPLAN is a writer in Brooklyn
whose work has appeared in Wired, Details
and the New York Times.
ROAD TRIP || DISPATCHES
BOARDING PASS For music bufs
longing to roam the land where blues was
born, New Orleans is an ideal jumping-
of point for cruising the Mississippi
Deltaand United can get you there with
nonstop service to the Big Easy from all
eight of its U.S. hubs. To see schedules or
book your ight, go to united.com.
PERKS: The Lexus Enform system has
an app suite that allows you to make
restaurant reservations on the go, and
24-hour navigation assistance can be
summoned with a phone call. In case you
happen to miss seeing an accident in the
making at the crossroads ahead, the cars
pre-collision system begins braking two
seconds before impact.
PERFORMANCE: Improved
traction and handling come
from Lexus All-Weather
Drive, which monitors road
conditions and allocates
engine powerranging from
50/50 to 30/70between
the cars front and rear
axles as needed.
ENGINE: Equipped with 306 horses generating
6,400 rpm, this supercar-inspired sedan gets
19 mpg in the city, 28 on the highway.
STARTING PRICE:
$52,590
HEM MISP ISPHER HE ESMAGAZINE.COM MARCH 2013
seconds before impact. axles as needed.
R1_p023-025_HEM0313_RoadTrip.indd 25 11/02/2013 09:51
Stretch out in Economy Plus.
More room makes all the difference. Discover the benets of Economy Plus
and enjoy
more space to work and relax. Purchase an Economy Plus seat today and see what added
comfort can do for you. For more information, go to united.com.
More legroom.
More everything
room.
No.00000 More Legroom 1pp.indd 1 06/02/2013 09:55
STAY
MAMILLA HOTEL
BACKSTORY:
Opened in 2009,
this ve-star hotel
is at the heart of an
ambitious (if overdue)
scheme to redevelop
Mamilla, a 19th-century
neighborhood near
Jerusalems Old City
that was heavily dam-
aged during years of
Arab-Israeli ghting.
DESIGN NOTES:
The challenge in a
city like Jerusalem is to
embrace history without
geing bogged down in
it. The Mamilla expertly
manages this by marry-
ing the traditional (walls
of Jerusalem stone) with
modern design elements
(sleek black staircases,
glass-and-steel ceilings).
WHAT YOULL
FIND JUST
OUTSIDE: The trendy
shopping area Mamilla
Avenue is seconds away.
Walk a bit farther and
youll reach the Jaa
Gate and the Old City,
home to the Dome of the
Rock, the Western Wall
and a maze of ancient
alleys and bazaars.
IDEAL GUEST:
The Mamilla is
unquestionably a stylish
placeyou wont nd
any fanny-pack types
milling about the lobby.
Even the most well-
dressed guests, however,
cant resist nerding out
on the amazing history
thats practically on the
hotels doorstep.
BEST PLACE
TO HANG OUT:
Itd be tough to get a
beer view of Jerusalem
than the one from the
Mamillas roof. Part of
the space is a sundeck;
the rest is a restaurant
and bar whose vistas are
especially impressive at
night, when the walls of
the Old City are lit up.
JERUSALEM
THIS
MONTHS
HOTTEST
HOTELS
R1_p027-028_HEM0313_TheStay_NEW.indd 27 08/02/2013 09:33
HERMITAGE BAY
ANTIGUA
BACKSTORY:
A candidate for
New Hamp-
shires state
symbol ever
since the Old Man
of the Mountain collapsed
in 2003, this Spanish Renaissance hotel
in the White Mountains has itself
irted with ruin in its 111-year history.
It was famously rescued from nancial
downfall in 1944, when it was given the
high-prole honor of hosting the confer-
ence that created the World Bank and
the International Monetary Fund.
DESIGN NOTES: Resembling a cross
between the White House and a hunting
lodge, the vaguely Federal-style lobby
is generously accented with yawning
replaces and cozy alpine motifs.
AMAZING AMENITY: The 25,000-square-
foot full-service spa allows guests to
select herbs from the grounds for farm-
to-facial treatments; the Mountain Mist
product line used here is derived from
candytu, nele and other local ora.
HOT PLATE: While chops of all kinds are
a claim to fame for steakhouse Stickneys,
the nearby Omni Breon Arms Inn
oers a rib-eye to climb mountains for.
SIGNATURE COCKTAIL: The Cave, set in
a former Prohibition-era speakeasy,
mixes a high-octane Prohibition Punch,
served in a dainty teacup and limited to
one per customer.
Omni Mount
Washington
Resort
DISPATCHES || STAY
WHAT YOULL FIND JUST OUTSIDE: The resort is surrounded by
hundreds of acres of verdant, undeveloped land, ensuring unmarred
natural beauty everywhere you look.
IDEAL GUEST: Those seeking privacy with their luxury will appreciate
the fact that there are only 25 stand-alone suites and coages here.
Guests who enjoy the hospitality of an unpretentious, familial-seeming
sta will be even more delighted.
ROOM WITH A VIEW: Tucked into a hillside and boasting a private
plunge pool, the spacious and well-appointed bungalow Suite 31 looks
out on both bay and lagoon, giving you an unbeatable vantage from
which to watch yachts sail into the marina at sunset.
HOT PLATE: The menu changes daily according to whats most
abundant in the on-site organic garden and what helps achieve the
resorts goal of zero food miles. This means that while you were
daydreaming in your hillside villa, the cockles in tonights soup were
being shed out of the lagoon below.
UNEXPECTED TREAT: Mojitos and cool, almond-scented towels are
proered upon check-in, making quick work of any jet lag.
BRETTON
WOODS, N.H.
R1_p027-028_HEM0313_TheStay_NEW.indd 28 08/02/2013 09:33
Turn on these headphones and the world becomes a quieter
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*Bose payment plan available on orders of $299-$1500 paid by major credit card. Separate nancing offers may be available for select products. See website for details. Down pay-
ment is 1/12 the product price plus applicable tax and shipping charges, charged when your order is shipped. Ten, your credit card will be billed for 11 equal monthly installments
beginning approximately one month from the date your order is shipped, with 0% APR and no interest charges from Bose. Credit card rules and interest may apply. U.S. residents
only. Limit one active nancing program per customer. 2013 Bose Corporation. Te distinctive design of the headphone oval ring is a trademark of Bose Corporation. Financing
and MileagePlus award miles offer not to be combined with other offers or applied to previous purchases, and subject to change without notice. Offer valid 1/1/13-3/31/13. Purchasers
must use the phone number or website above to receive this offer. Risk-free refers to 30-day trial only, requires product purchase and does not include return shipping. Delivery is
subject to product availability. Quote reprinted with permission. Award as voted by TripAdvisor travelers. **MileagePlus offer valid only on product advertised. Te 1,200 miles for
above Bose product advertised are awarded in place of the standard Bose offer. If a different product is purchased, the standard offer of 2 MileagePlus miles for every U.S. dollar spent
will be honored. Miles accrued, awards, and benets issued are subject to change and are subject to the rules of the United MileagePlus program. Please allow 6-8 weeks for miles
to post to your account. United may change the MileagePlus program including, but not limited to, rules, regulations, travel awards and special offers or terminate the MileagePlus
program at any time and without notice. Bonus award miles, award miles and any other miles earned through non-ight activity do not count or qualify for Premier
status unless
expressly stated otherwise. United and its subsidiaries, afliates and agents are not responsible for any products and services of other participating companies and partners. Taxes
and fees related to award travel are the responsibility of the member. Te accumulation of mileage or Premier status does not entitle members to any vested rights with respect to
the program. United and MileagePlus are registered service marks. For complete details about the MileagePlus program, go to www.united.com.
To order or learn more: 1-800-616-2819, ext. Q8675
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order QuietComfort 15 headphones by March 31, 2013.**
No.35139_Bose_Corporation 1pp.indd 1 30/11/2012 14:34
No.35451_Consejo_de_Promocion 1pp.indd 1 04/02/2013 14:33
FOOD & DRINK
DRIVE DOWN THE BYWAYS of the Napa and Sonoma valleys
at the right time of year, and youll pass vines heavy with glis-
tening grapes just waiting to be turned into the big, tannic,
high-alcohol winesgenerally cabernets and zinfandelsthat
have made the region famous. These days, though, youre also
liable to spot a few vines that have been stripped of fruit early.
These point up a new movement afoot in Northern California
a burgeoning faction of vintners interested in making more
balanced vintages (read: less jammy, sun-ripened and strong).
One such producer is Jamie Kutch, a former Wall Street
trader who launched Kutch Wines. Though now hes a
purveyor of lighter, more finicky
pinot noirs, Kutchs early oerings
were big and rich in the classic
California style. There was only one
problem, he says: I didnt like them.
So when producing his 2007 releases, Kutch experimented
by picking an acre of his grapes earlier. He also watered
less, to push the grapes to develop flavor quickly without
becoming too sugary. Satisfied with the results from his
first acre, he picked everything earlier the next year and
has been proceeding in that manner ever since.
A LITTLE
BIT SOFTER
NOW
Northern California winemakers
tone down their approach
BY MICHAEL KAPLAN
CALIFORNIA
SOMETIMES A GRAPE
NOTION Inman Family
Wines vineyard; inset,
vintages from balance-
minded winemakers
S
A
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A

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R

(
V
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Y
A
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)
R1_p031-035_HEM0313_F&D.indd 31 08/02/2013 09:36
GETTING FIZZY WITH IT
Spicing up wine spritzers for classic-cocktail fans
Wine spritzers suer from an image problem:
Though delicious, theyre associated with a
bit of a boring day wedding demographic.
In other words, youd never expect to see a
rock star downing a wine spritzer onstage.
In Napa Valley, though, where wine is para-
mount, mixologist Vincent Lee of Yountvilles
Lucy Restaurant & Bar
thought to update the
staple with grapefruit
juice and a dash of
sage liqueur, pushing
the humble spritzer
into spunky New
York Sour territory.
YOUNTVILLE
SPRITZ
Kutch and other advocates of balance
have also been pushing back against what
they argue is the overly intense oak avor
that oen turns up in California vintages.
To reduce it, Kutch ages 30 percent of his
early-picked grapes in new oak and the rest in
barrels that are three to ve years old. He also
ages the wines with grape stems to further
soen their taste proles.
Asked to describe what he likes about his
new, lighter, less oaky vintages, Kutch says
theyre cleaner and more precise. Theyre
probably also easier to sell. Well-structured
wines like these have been experiencing a
renaissance among restaurateurs and wine
buyers, who nd that they pair well with a
vast array of foods rather than just the tra-
ditional charbroiled slab of rib-eye. I think
of short ribs when I make my pinot noir,
says Kathleen Inman, whose Inman Family
Wines shares Kutchs philosophy. But with
the chardonnay, just for kicks I paired it with
tru e-buer popcornand that worked.
For me, wine enhances food. Im not one
for siing on the porch and sipping it, says
Chris Howell, who chose to plant the vines for
Cain Vineyard and Winery on a mountaintop
estate above Napa Valley to encourage more
balance in his wines. Good wine is not about
power or complexityits linked to the wines
nish and character. The wines that seduce
you are the ones that stick with you.
1 oz. sage liqueur
1 oz. grapefruit juice
2 oz. Domaine
Carneros Brut Ros
oz. simple syrup
Club soda, to taste
Grapefruit slice
Combine liqueur, juice,
wine and simple syrup and
pour over ice. Top with
soda and garnish with
grapefruit slice.
DISPATCHES || FOOD & DRINK
SQUASH PRO
Jamie Kutch, founder
of Kutch Wines
THE TIPPLING
POINT At Napa
Valleys Lucy
Restaurant & Bar
BOARDING PASS

If California wine
country is calling you, United can get you
there via its San Francisco hub, which
features daily service from dozens of cities
worldwide. In booking your ight, consider
ying Economy Plus and see what other
travelers are talking about. Youll savor
more room to relax and recline, and youll be
seated near the front of the cabin so you can
exit the plane more swiftly at your destina-
tion. To see detailed schedule information
or to purchase tickets, go to united.com.
R1_p031-035_HEM0313_F&D.indd 32 08/02/2013 09:36
033_HEMS_0313.indd 1 06/02/2013 15:48
P
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34
DISPATCHES || FOOD & DRINK
GROWTH INDUSTRY
Winemakers diversify their
portfoliosby planting
vegetables
Napa Valley just
40 years ago was
a vastly diferent
landscape from
today. Acres of
orchards, elds
of produce and
thousands of oak trees
once competed for space
with vineyards. However,
following the regions rise
to fame on the heels of
1976s Judgment of Pariswhen
some Napa wines bested
their French counterparts in a
tastingmuch of this diversity
was wiped out in order to
produce as many award-winning
wines as possible.
But in the past 10
years, the tide has
begun to turn.
Progressive
winemakers have
started diversify-
ing their crops.
After having
soil trouble, John
Williams, owner of
Frogs Leap, a winery in
the Rutherford district,
stopped using chemicals
and irrigation, planted
acres of fruit and vegetables
adjacent to the vines, and
allowed cover crops to
THE BEST
OF THE WEST
At an eatery with a Napa-only
wine list, California is king
BY JOHN CAPONE
Youd think that placing a Napa Valley only
limit on a restaurant wine list would consti-
tute an unwelcome constraint in the eyes of
sommeliers, but Kelli White and Sco Brenner
of Press in St. Helena, Calif., have accepted the
challenge with enthusiasm. Aer moving to
Napa from New York in 2010 to launch Press
wine program, the two have assembled the
largest collection of Napa bottles in wine
country, with vintages going back to the 1940s.
We both had tasted older California wine on
the East Coast, but the quality out here, where
the wines had moved less than a few miles
in their existence, was so much beer, says
White. Inspired, they set about snapping up
cellar collections as they became available and
urging wineries to part with older artifacts.
The mission led to some exciting discover-
ies: ve decades of cabernet from the same
winery, for instance, and a few boles of Cali-
fornia grignolino (a tannic red rarely found
outside Italys Piedmont region). The project
kept getting more and more compelling
brands wed never heard of, bizarre varieties
that were here before cabernet and chardon-
nay mania wiped them all out, White says.
Last year Press unveiled its new 10,000-
bottle cellar, accessible via an iPad wine
list, and with it the true scope of White and
Brenners work. The collection represents the
region in a way few restaurant wine lists can;
enjoying it, with the help of the two curators,
is like tasting a museum exhibit. And the hunt
is far from over. Were still being surprised
by the weird things we uncover, White says.
SOIL SPORT
John Williams,
owner of
Frogs Leap
CELLAR DWELLERS
Press dauntingly extensive
stash of Napa wines
NORTHERN CALIFORNIA is justiably famous for its wines, but its
temperate climate and rich soil are notable for producing another
Mediterranean staple: olive oil. Like West Coast wines, these oils
have unique characteristics. The best stuf tends to capture the
fresh fruit avor of the olive, says Paul Vossen, a UC Coopera-
tive Extension adviser. This may stem from the fact that California
producers usually make their oil with stainless steel equipment
instead of wood, which is favored in Greece, Spain and Italy.

Olive a Sudden
Meet the newest addition to wine countrys top oerings
R1_p031-035_HEM0313_F&D.indd 34 08/02/2013 09:37
MARCH 2013 HEMISPHERESMAGAZINE.COM
proliferate. The vintners at Raymond
Vineyards, Boisset Family Estates,
Trefethen Family Vineyards and
Cakebread Cellars were already mak-
ing similar changes. And before long,
all-purpose farm-wineries like Long
Meadow Ranchwhich raises cows
and chickens in addition to growing
olives, grapes and vegetables
began to pop up.
Best of all, much of the resulting
produce has ended up in stores and
on restaurant tables, a boon for a
regional dining scene thats long
leaned toward locavorism. Frogs
Leap, for instance, takes produce
from its three acres of gardens and
sells it at the St. Helena Farmers
Market. Cooked into a hearty meal,
its perfect for pairing withyou
guessed itNapa Valley wines. J.C.
IIF YOUR WINE COULD
CHOOSE A GLASS
IT WOULD BE RIEDEL.
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The coupon has no cash value.
The gold standard might well be
found at McEvoy Ranch in Petaluma,
stocked with gnarled olive trees
imported from Tuscany and planted
more than 20 years ago. The ranch
grows six olive varieties, then blends
them to make a single oil in a process
very similar to the making of cuve
wine. In fact, at least one description,
from foodie website Bite of the Best,
sounds an awful lot like a wine tasting
blurb, positing that McEvoys product
expresses aromas of parsley, cut
grass and fresh basil as well as avors
of artichoke. M.K.
SLIPPERY BUSINESS
A sampling of McEvoy
Ranchs lauded olive oils
p031-035_HEM0313_F&D.indd 35 06/02/2013 10:38
CHENGDU:
CHlNA'S
FUTURE
NEW
*/,5.+<!
*/05(:5,>-<;<9,
2012 was a big transition year for China, as the world's second largest economy managed a smooth leadership
handover and began charting a course forward for the next decade. Buttressed by changing currents in the
global economy, and structural adjustment from within, observers have been watching closely for the future
direction of this huge and populous economy.
For FORTUNE MAGAZlNE, the directions of
China's future points westwards to Chengdu, the
capital city of Sichuan province, and a metropolis
of more than 14 million people that is emerging as a
dynamic engine of growth, and the cornerstone of
economic activity in China's sprawling west.
Long favored by China's Go West" campaign,
Chengdu has been the focus of central government
investment meant to unlock the economic potential
of less developed in land areas . Major investment
in transportation, telecommunications, specialized
development zones, and other infrastructure laid
the foundation for the vibrant cityscape that we can
see today, but was only just a beginning.
ln recent years Chengdu has focused on cutting
red tape, streamlining government, and making
business easier to do. The number of agencies
responsible for permit approvals has been
consolidated to 48, down from over triple that
number 10 years ago. The results speak for
themselves, with FDl pouring into the city, and
growth far surpassing the maturing economies of
the coastal cities. ln the frst three quarters of 2012,
Chengdu achieved GDP growth of over 13%, while
the country as a whole began to downshift to an
average of 8%.
With a young and highly educated population, Chengdu has transformed itself
into a center of fnancial and commercial activity. Drawing workers from the 90
million inhabitants of Sichuan province and beyond, Chengdu presents itself as an
affordable, comfortable, dynamic alternative to the far-off coastal cities. The result
is a happy, productive, and affordable pool of skilled labor.
Chengdu's economic story is about more than just geography and demographics.
Local offcials have targeted strategic industries that will ft China's transition to a
more consumer-based economy. Software, automobiles, advanced manufacturing,
and service outsourcing each have their own development zones with a full range
of government services and support. At the same time, the cityscape is changing
to meet the needs of an expanding city center, with 12 subway lines under
construction, many due to be complete by 2013.
The business world is standing up to take notice. 229 of the FORTUNE 500
companies now have operations in Chengdu, positioning themselves to beneft
from the booming economy. FDl has also continued to fow into the city even
as it decreases on a national scale. ln the frst three quarters of 2012 FDl to
Chengdu increased 14%, while decreasing nationally over the same period by
3.8%.
For these reasons and more, FORTUNE has chosen Chengdu as the site of
the 2013 FORTUNE Global Forum. Planned for June 6-8, 2013, the Forum will
examine the spirit and theme of Chengdu's emergence as it explores the theme
of China's New Future". Chengdu Mayor Mr. Ge Honglin is looking forward to
hosting the Forum, where he says the participants will see frsthand the fruits of
development in China's west, and will glimpse the future of China's economic and
urban development.
ADVERTISEMENT
*/,5.+<!
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No.00000 Chengdu_1pp.indd 1 05/02/2013 16:24

T
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culture
All Things Bright and Beautiful
Chicagos Field Museum shows visitors the light
If the ferocious success of the movie Avatar proved anything, its that you can never overestimate the allure of
glowing wildlife. In the non-CGI world, glow worms and reies have a similar appeal. The Field Museum
in Chicago taps into our love of self-illuminating criers with Creatures of Light: Natures Bioluminescence,
an exhibit that showcases scorpions, mushrooms, dinoagellates and more. It also features a re-creation
of New Zealands glow wormlled Waitomo cave system, an interactive model of Puerto Ricos bioluminescent
Mosquito Bay and the ethereal rey photographs of Tsuneaki Hiramatsu (like the one above), all of which
are sure to put visitors in mind of a lazy summer eveningon a faraway planet. march 7
All T
THE
MONTH
AHEAD
THE
MONTH
AHEAD
R1_p037-042_HEM0313_Culture.indd 37 08/02/2013 09:39
Talk Box
An extraordinary audio
document of a turbulent time
Howard Smith talked to every-
one. During the 60s and 70s,
the Oscar-winning director,
writer and broadcaster used his
national radio show to explore
cultural upheaval, siing down
with the likes of John Lennon
and Yoko Ono (above), Janis
Joplin and Norman Mailer; and
catching Dennis Hopper right
aer Easy Rider premiered at
Cannes, Pete Townshend aer
The Who played the Met, and
Andy Warhol subsequent to
his shooting.
Decades later, a crate of
tapes from the show was
discovered in Smiths Manhat-
tan lo, and, following a
Kickstarter campaign, they
have been restored, edited
and issued in the form of a
mammoth, rolling 100-part
digital release on Amazon and
iTunes (theres a 12-disc CD box
set, too). This month brings the
latest in the series,
focused on the
breathtakingly ill-
fated Rolling Stones
concert at Altamont
and featuring
interviews with Mick, Keith
and company, plus the Grateful
Deads Jerry Garcia. MARCH 19
China: Proposing a
toast? Lift a glass of the
blazingly strong sorghum
spirit maotai. Sorghums
a decidedly unglamorous
grain, but thanks to its
hardiness its widely
fermented and distilled
across Asia and Africa.
And maotais meant to be
downed in one gulp
no sipping!
Quebec: Proving that folks
will ferment whatevers
growing nearby, local
bars in this Canadian
sugar maple mecca serve
up all kinds of libations
made from the trees
syrup: a rich maple syrup
liqueur, maple rye whiskey
and (surprisingly good)
wines made from the rst
spring sap.
Poland: Dont leave
Warsaw without trying
zubrowka, a vodka avored
with a sweet wild bison
grass from the nearby
Bialowieza Forest. A herd
of endangered European
bison feed on the grass,
but dont worrystrict
protections ensure that
theres enough for both
animals and distillers.
Drinks Shoots
and Leaves
Primo cocktails dont just grow
on treesthey also come from
roots, grasses and a host of other
leafy and twiggy bits, as Amy
Stewart reveals in The Drunken
Botanist: The Plants That Create the
Worlds Great Drinks. Here, the pop horti-
culturist suggests a few regional specialties
for globe-troing tipplers. march 19
DONT BE SURPRISED if sometime in the future we get a
new March holidayZiggy Day, say. Not only is David Bowie
releasing his first album in a decade this monthending
speculation that the singer, now 66, has gone pipe-and-slippers
on usbut Londons Victoria and Albert Museum is also unveil-
ing a huge retrospective of his career.
The curators of David Bowie Is pored over some 75,000
archival bits and bobs, accumulated by Bowie during half a
century of manic creativity, to arrive at the 300-plus objects
meant to reveal what the Is is. These range from Bowies
Stardust-era psychedelic jumpsuit to the artists own diary
entries (Friday: Revolutionize popular culture).
For co-curator Victoria Broackes, its the impromptu
stu that brings the show to life. Its extraordinary, she
says of Bowies handwrien lyrics, seeing the crossings-
out and line changes, how a song thats become part
of our lives soundtrack could have been so dierent.
Broackes describes Bowie as the dream subject for the V&A. I cannot
think of anyonenot just in pop, but in any eldwho has the breadth of
inspiration, output and reach that he has, she says. He worked on so many
things, oen at once. It really is astonishing. MARCH 23
culture || THE MONTH AHEAD
t gs, o
The Man
Who Filled
the Earth
The only problem with the
V&As 300-item David Bowie
retrospective? It had to leave
74,700 items out.
DON
new M
releas
specula
on us
ing a
The
archi
centu
mean
Stard
entr
F
stu
sa
Broackes d ib
As the worId's premier aeronauticaI university,
Embry-RiddIe is something of a star in the
worId of fIight. Thoro uro muny rousons or lh| s.
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lrunsorm u| r lru| c conlro| rom loouy' s grouno
ruourbusoo syslom lo u sulo| | | lobusoo syslom.
s|ng OPS or nuv|gul|on, lho syslom w||| u||ow u|rcrul
lo |y shorlor, moro o|rocl roulos uno onub|o moro
o|c|onl runwuy uso, lhoroby roouc|ng uo| burnoo,
curbon om|ss|ons, uno no|so. Yos, ul EmbryP|oo|o
wo u|m or lho slurs. Bul wo u|wuys |oop homo c|oso
lo our hourls.
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34552_Embry_Riddle 1pp.indd 1 28/01/2013 14:58
LITERARY PITCHES
To honor the return of
Americas pastime at the
end of this month: three
brand-new baseball books
and the fans most likely
to deem them a hit

BASEBALL AS A
ROAD TO GOD:
Putting his popular
college seminar
into book form,
NYU president John
Sexton references everyone from
Thomas Aquinas to Tug McGraw
in exploring the games spiritual
side (think: faith, miracles,
conversions). Great for: Anyone
whos ever found religion at the
bottom of the ninth. MARCH 7
WHOS ON
WORST?
Butterngers and
knuckleheads,
beware: Filip Bondy
lists the games
all-time stinkers
lousiest pitcher, most despicable
owner, etc.and backs it up with
his cred as a longtime New York
Daily News columnist. Great for:
Hard-core hecklers. MARCH 26

INSIDE THE
BASEBALL HALL
OF FAME: Both the
esoteric (an 1887
umpires ball/strike
counter) and the
epic (Babe Ruths silver crown)
are represented in this visual
anthology of relics from the
Cooperstown shrine. Great for:
Those whod happily watch all
18 hours of Ken Burns Baseball
in one go. APRIL 2
SOME HAVE MANY HANDS REACHING FROM THE BEDSIDE
AND OTHERS HAVE NONE, AND YET IN THAT FINAL MOMENT,
THE AIR HEAVY AND LADEN AS MOLECULES REGROUP AND
RESHAPE IN PREPARATION FOR THE EXIT, IT IS ALL THE SAME.
IT IS LIKE THE MOMENT WHEN A SNAKE ENTERS THE YARD
AND THE BIRDS FALL SILENT. From Life Aer Life, a rare new novel
from the inuential Southern author Jill McCorkle. march 26
Stop Me if Youve Seen
This One Before
A slew of this months movies come from directors known for
their big debutsbut just how far have they moved on?
Bob
Byington
Harmony
and Me
(2009)
Somebody
Up There
Likes Me
(MARCH 12)
Same quirky,
deadpan
dialogue but
better lm
stock. And
with Nick
Oferman
wearing
glasses.
The Place
Beyond
the Pines
(MARCH 20)
Bleak romantic
drama gives
way to bleak
crime drama,
but when you
have Ryan
Gosling in
your only two
feature lms,
range is beside
the point.
Derek
Cianfrance
Blue
Valentine
(2010)
Paul
Weitz
American
Pie
(1999)
Harmony
Korine
Gummo
(1997)
Sam
Raimi
The Evil
Dead
(1987)
Bryan
Singer
The Usual
Suspects
(1995)
Jack
the Giant
Slayer
(MARCH 1)
Singers air
for neo-noir
seems well
suited to dark
fairy tales,
but not even
Keyser Sze
would have
seen Jack and
the Beanstalk
coming.
Spring
Breakers
(MARCH 22)
Narrative
was once a
dirty word
for the edgy
Korine, whose
new project
features a
quartet of
coed robbers
and something
resembling a
plot. Weird!
Oz the
Great and
Powerful
(MARCH 8)
Though it
does involve
witches, this
prequel to one
of the most
kid-friendly
movies ever
could hardly
be further
from Raimis
gory, schlocky
origins.
Admission
(MARCH 8)
Tina Fey and
Paul Rudd are
not only more
likable than
the goofballs
in Weitzs
rst feature,
theyre also
far less likely
to debase a
certain iconic
American
foodstuf.
D
E
GG
R
E
E
OO
F
D
I
FF
F
E
R
E
N
CC
E
WE HAVE THE
BACKBONE.
We continually push the boundaries of neuroscience.
At the Mischer Neuroscience Institute at Memorial HermannTexas Medical Center, we have a
reputation for innovation. We were selected to participate in the nations frst multi-center trial
to study the use of hypothermia following head injury. We established one of the frst dedicated stroke
programs in the world. We orchestrate more clinical trials for new multiple sclerosis therapies than
anyone in Texas. And we are leaders in performing complex spine surgeries and reconstructions.
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NEUROSCIENCE BREAKTHROUGHS EVERY DAY
No.34602_Memorial_Hermann_Healthcare 1pp.indd 1 06/02/2013 14:10
WITH ITS FLEA-BITTEN COUCHES,
rising damp and dubious air qual-
ity, the Van Nuys, Calif., recording
studio Sound City wasnt the
kind of place youd immediately
associate with artistic inspira-
tioneven for artists comfortable being identied with the word grunge.
We got there and walked down the hallways and saw all those platinum records,
says Dave Grohl, former drummer for Nirvana, recalling the bands arrival at the
squalid studio in 1991 to record Nevermind. It was kind of surprising.
Despite the studios acoustically imperfect rooms and decades-old Neve analog
mixing console, Nevermind went on to become, well, Nevermind. And with its success,
another smash record was added to Sound Citys rsum, which included albums by
everyone from Fleetwood Mac to Metallica.
Eventually, bugs and cigaree burns became the least of Sound Citys worries. Ever
since the advent of digital technology, the tape-based recording employed by the
studio had been inching toward oblivion. And when Sound City closed in 2011, the fate
of its legendary Neve console was uncertain.
So Grohl bought it. His decision to assume ownership of this gigantic technologi-
cal throwback was not entirely sentimental:
The Foo Fighters frontman is convinced the
board can continue to produce hits, and to
this end he installed it in his own studio, just
outside Los Angeles.
Grohls eorts to acquire the board,
meanwhile, led to his making a documentary
about the history of the famous studio, the
recently released Sound City. It was followed
by an all-star album, Sound City: Real to Reel,
recorded by some of the musicians featured
in the lm, including Paul McCartney, Stevie
Nicks and Trent Reznor.
I didnt think there was a director inside
me, Grohl says. But making the lm was a
pleasure and, honestly, I thought it was easy.
He goes on to admit that he did receive a
lile help along the way. The person most
responsible for the arc of the story was my
mother, who was a creative-writing teacher,
he says. She said, Dont give it away that you
have the board. Tell the history of the studio
then it closes, then you get the board and
then you make the record. I was like, Huh.
Thanks, Mom. ALBUM OUT MARCH 12
Keeping It Real
Dave Grohl shares
his thoughts on
low-tech wonders
On Trent Reznor: Hes a brilliant,
brilliant musician who doesnt need
technology. To see him sit down at
a piano and play a piece of classical
music is jaw-dropping, because he has
incredible feel and time and a wonder-
ful sense of tonality and composition.
On Muse: That band could come into
a studio with a board and a room like
Sound Citys and make an album so
powerful it would change the world.
I dont think Muse have to rely on
anything but their own hands and their
own hearts to make great music.
On being Wii-less: You know, the
pingpong table at my own studio might
be as old as the Neve console from
Sound City. Ive got to say, Im pretty
old-school when it comes to pingpong.
Tale of
the Tape
Dave Grohls directorial debut
is an ode to analog
M
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p037-042_HEM0313_Culture.indd 42 31/01/2013 09:49
Making a diference. Thats what every
good team captain wants. To motivate
and encourage their players and to
ensure that the results they achieve are
remembered and make a diference in
their life and the lives of others.
Right at Home is a respected interna-
tional care company based in the US
with almost 300 of ces on 4 conti-
nents. It was Right at Homes mission
to improve lives and the vast business
opportunities available, that convinced
Ken Deary to not only join the Right at
Home team, but also become the team
captain for Right at Home UK.
Having been a successful franchisee
for McDonalds I learned a lot about
franchise systems, training and support.
I knew that franchising was the best way
to expand a business and I wanted to
be a part of that, says Deary. And this
time, I wanted to lead my own national
team of franchisees.
Having seen rst hand with his own
family the need for quality in-home care
and the lack of good options in his com-
munity, Ken recognized immediately
the opportunity that Right at Home
could give him. Statistics show that the
segment of people over the age of 85
is expected to quadruple by the year
2050. The need for quality in-home
senior care has never been needed
more than it is now.
Right at Home franchisees provide
in-home services such as meal prepa-
ration, companionship and medication
reminders for people needing assistance
with everyday tasks, enabling them to
remain in the place they are most com-
fortableright in their own home.
When I came across Right at Home,
I immediately knew that I had found a
winning team. They care about their
franchisees, the staf and caregivers and
the clients they serve. They are genuine.
I loved that. I loved the people and what
they stood for. I became an instant fan!
proclaims Ken.
Ken Deary became the Master License
holder (franchisor) for the UK in Janu-
ary 2010. He opened his own pilot unit
in April 2010 and has since sold and
opened 13 franchises and is aiming for
20 by year end. Hes put together a win-
ning strategy, surrounded himself with
star players and has focused on scoring
the ultimate goalmaking a diference
in his life and the lives of people in the
community.
When I made the decision to join the
Right at Home team I didnt take it
lightly, professes Deary. I did a lot of
research into the home care industry
and found that not only is good in-home
care needed now, it is going to be needed
even more over the coming decades. This
is a high growth area that will provide
security for Right at Homes franchisees
and a wonderful caring service for the
clients who need us.
Right at Home has franchises in the US,
Brazil, Canada, China and the UK and are
looking to expand at home and abroad.
Whether you want to captain your own
team internationally or would like to join
one of our winning teams in the US,
Brazil, Canada, China or the UK, Right
at Home is looking for compassionate,
focused and dedicated players who
want to make a diference.
In football and
in life, we all have
the same goal
to be part of a
winning team.
IN 2050 THERE WILL BE
2 BILLION PEOPLE OVER THE
AGE OF 60 ON THE PLANET
(compared with 700 million in 2010).
People aged 85 and over are the
most rapidly growing age group
worldwide.
1
The worlds 65 and over population
increases by an average of 800,000
people each month.
2
The number of people living with
dementia is estimated to double to
66 million by 2030.
3
For more information on Right at Home franchise opportunities visit
www.rightathomefranchise.com.
Right at Home, Inc. 6464 Center Street, Suite 150, Omaha, NE 68106. MN# F-4053. This information is not intended as an ofer to sell, or the solicitation of an ofer to buy a franchise.
It is for information purposes only. Please consult your nancial advisor before making any investments. Sources:
1
United Nations,
2
US Census Bureau,
3
World Alzheimers Report
Advertisement
No.00000 Right_at_Home 1pp.indd 1 06/02/2013 14:10
W
hen }eff and Shauna arison hrsl decided lo
slarl lheir ovn business, lhey had a fev goaIs
in mind. They vanled lo make a difference,
have an imacl in lheir communily, uliIize lheir
coIIeclive laIenls, have aulonomy
in decision making and creale a
Iegacy. Their search for lhe righl
business Ied lhem lo The Goddard
SchooI
. Jeff and Shauna opened

lheir hrsl Goddard SchooI in
Iebruary 2OO8 and lheir second in
November 2O11. olh schooIs are
Iocaled in Redmond, Washinglon.
Goddard Syslems, Inc. (GSI),
headquarlered in King of Irussia,
IennsyIvania, franchises The
Goddard SchooI. Wilh 39O+
SchooIs nalionvide, GSI is lhe
faslesl groving reschooI franchise in lhe Iniled Slales,
and vas recognized as lhe ~1 ChiIdcare Iranchise for
lhe lveIflh conseculive year by Entrepreneur magazine
(}anuary 2O13).
}eff says, We feIl a roven franchise vouId offer lhe
besl of bolh vorIdsve couId have our ovn business,
idenlily and cuIlure, bul aIso benehl from lhe back-
ofhce suorl of a ma|or cororalion. We vouId have
never venlured oul on our ovn lo creale a reschooI
from lhe ground u.
The communicalion and suorl
has been greal. The besl leslamenl
lo lhal slalemenl is lhe facl lhal
ve made lhe decision lo conslrucl
and oen a second schooI Iasl
year, adds Shauna.
When asked lo give advice lo
someone vho is lhinking of
buying a franchise, }eff ansvered,
If you are serious aboul making
a difference lhrough an imaclfuI,
communily-based, famiIy-
orienled business, lhen The
Goddard SchooI shouId be arl of your decision. Take
lhe lime lo reaIIy lhink aboul your desired IifeslyIe and
hov besl lo crafl your Iegacy.
To learn more about franchising opportunities
with The Goddard School, call 800-272-4901
or visit us online at GoddardSchoolFranchise.com.
ADVLRTISLMLNT
*Average based on 2011. As stated in Item 19 of our Franchise Disclosure Document. 155 of 358 (43.3%) of franchises in this group did as well or
better than the average. Franchisor cannot predict individual earnings. **Earnings Before Interest, Taxes, Depreciation and Amortization
All other materialSource: Marketdata Enterprises, Inc.
Over $220,000
*
Per our 2012 Franchise Disclosure Document,
Goddard School franchisees realized more than $220,000 average
EBITDA
**
in the year ending December 31, 2011.
9. 2% annual growth expected in the childcare industry
14.4 million children in the U.S. are in some form of childcare
3.94 million births per year
65% of mothers with children under age 6 are in the workplace
THE NUMBERS ARE IN
GOODCHOICE
Jeff and Shauna Barison

When we initially discussed
opening a Goddard School,
we focused on the family-
friendly, lifestyle-oriented
nature of the business.
Our family is very involved
and supports our efforts in
growing and maintaining
our two Schools.
- Jeff Barison
*
Entrepreneur Magazine - January 2002 - 2013; The Goddard Schools are operated by independent franchisees under a license agreement with Goddard Systems, Inc. Programs and ages may vary.
Substantiation available upon request. NY This advertisement is not an offering. An offering can only be made by a prospectus led rst with the Department of Law of the State of New York. Such ling
does not constitute approval by the Department of Law. Goddard Systems, Inc., 1016 West Ninth Avenue, King of Prussia, PA 19406 Goddard Systems Inc. 2013
MN #F-4335
No.35475_Goddard_School 1pp.indd 1 10/01/2013 09:17
1. High-heel cage
sandals by Gucci,
$1,350 / gucci.com
2. Cat sandals by
Aperla, $1,310 /
aperlaiparis.com
3. Indira Rue sandals
by Clarks, $80 /
clarksusa.com
WE CAN NEVER REMEMBER
exactly how that rhyme
about snakes coloring
goes, but we denitely dont
recall anything about green
bands next to stiletto heels.
Regardless, these vivid
sandalswhich slithered
down spring runways in
place of the staid white, tan
or black python patterns of
yesteryearappear to be
dangerous only in that they
might cause traf c acci-
dents when you wear them
out for cocktails. Brightly
colored snakeskin instead of
black? Youre all right, Jack.
Bright Fang
Vibrant snakeskin sandals give spring
wardrobes a lile bite BY JACQUELINE DETWILER
3
2
1
HEMISPHERESMAGAZINE.COM MARCH 2013 PHOTOGRAPHS BY BRIAN KLUTCH 45
goods
R1_p047-049_HEM0313_Goods.indd 45 08/02/2013 09:40
1. Odyssey booties
by Alejandro
Ingelmo, $1,995 /
alejandroingelmo.com
A Step
in the White
Direction
Chic ladies shoes
come color-free
this season
3. Ankle-wrap
sandals by Ren
Caovilla, $530 /
thecorner.com
2. Reina wedges by
Edmundo Castillo, $1,175 /
sakshavenue.com
While legwear has acquired some astonishing hues
in recent seasons, color seems to have drained out of
the accompanying shoes. Among the most exciting
styles weve seen, for instance, are strappy white
heels featuring mesh panels, cut-out bits or sparkly
holographic elements. On
the spring runways, many
of these were paired with
raucous oral skirts or
brocade pants. Oh, so thats
what youre supposed to
wear with those.
p047-049_HEM0313_Goods.indd 46 31/01/2013 09:50
Never a
Dull Moment
Mens shoes stroll
into the limelight
Women have too many shoes is an understandable sentimentif and only if your
own footwear options are limited to three or four standard styles in various shades of
bland. This season, however, many mens designers have expanded their lines to include
silhouees such as wingtips, brogues and boat shoes in unconventional colors, nally
making an expanded shoe collection a possibility for men who dont want to wear
high-tops. Hey, guys, good luck ing all these options in your half of the closet.
1. Ellington suede wingtips by Johnston &
Murphy, $135 / johnstonmurphy.com
2. Sully boat shoes by The Frye Company,
$148 / thefryecompany.com
3. Trickers suede brogue sneakers by
Junya Watanabe, $396 / mrporter.com
3
2
1
GOODS || culture
R1_p047-049_HEM0313_Goods.indd 47 08/02/2013 09:41
Its the same old story every time you travel for work but never actually
see anything. So next time youre in town, make the most out of your journey
with a Bizcation add a day or two to your business trip and see what the
Bay Area really has to ofer.
You could start by going north on Highway 101, which
takes you over the Golden Gate Bridge. Its a treat of
a drive if youve got a sunroof or a convertible, glance
up at its mighty spars to fully appreciate what a feat of
engineering the bridge is. Meanwhile, sailboats some
220 feet below you tack back and forth on winds fresh
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takes you into the high, green country just above the
bay. But theres no point in rushing, so pit-stop in San
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charming houses nestled on the hill, and at the waters
edge youll nd colorful houseboats and the catch of
the day in any of the restaurants.
Back on the road, youre only about an hour from
Napa Valley. The area is just 35 miles long, so you
can reach everything from whichever of the 150 or
so accommodations you choose. From Calistoga in
the north to American Canyon in the south, there are
eight distinctive communities ofering you some of
Californias best food, natural spas and, of course,
wineries. Theres a strong culture of farm-to-table
cuisine that has attracted top chefs like Cindy Pawlcyn,
the genius behind local favorite Cindys Backstreet
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antiques or picnic on the grounds of a winery. If youre
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all the food not to mention the space to carry home
a few souvenirs.
To the east of San Francisco lie gems like Lake Tahoe
and Yosemite National Park. Beautiful Carmel and the
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crying out to become your next Bizcation.
AV I S B I ZC AT I ON S E R I E S | CHAP T E R 1
Beyond the bridge
Tack on an extra day, get behind the wheel and
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SOME OF SAN FRANCISCOS MOST
WORTHWHILE DESTINATIONS ARE JUST
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Phils Fish Market & Eatery:
At Moss Landing on Highway 1,
pick up a bowl of fresh cioppino.
Then on to Monterey and Carmel.
GPS: N3648.1913, W12147.2206
Lake Tahoe: Head east on I-80
to Sacramento, state capital
and Old West charmer. Then
hike in fresh alpine air around
sparkling blue waters.
GPS: N3910.1502, W1208.5387

Carmel: Take Highway 1 south
to this village by the sea. Fine
art, good food and quaint
cottages await.
GPS: N3633.2657, W12155.4654
No.00000 Avis_March_DPS.indd 2 30/01/2013 16:06

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No.00000 Avis_March_DPS.indd 3 30/01/2013 16:07

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No.35507_Hotze_Enterprises 1pp.indd 1 04/02/2013 14:38
THE MERE FACT THAT Im wearing a kilt and white kneesocks
isnt whats making todays round at The Westin Kierland
Resort feel a bit unusual. Its that Im dressed in a kilt and
Im about to ride out to my rst tee shot on a Segway like
some kind of Scoish charioteer.
Having hit my opening drive, I mount the scooter and lean
forward. The manicured grass beneath me ies past in a green
blur as I teeter, trying to maintain both balance and dignity.
Following a successful (if inelegant) dismount, I grab a 5-wood
and hit just short of the rst puing surface into a sloping,
tightly mown collection area. From here I get up and down,
thanks to a beautiful rolling pitch shot.
Id bow, but given my outt, it might be safer if I curtsied.
Golfers whove been to Scotland more than once know
that the most satisfying golf experiences are oen found
away from the trophy courses. So it is here in Scottsdale,
Ariz., wherebeyond bucket-list venues like Champions and
Stadium at TPC, We-Ko-Pa and Grayhawkyoull discover a
wealth of lesser-known spots oering unusual new programs,
unexpected quality, smaller crowds and lower green fees.
Kierlands Scoish-themed package, for instance, includes a
loan of formal Scoish aire and a bagpiper calling you in
at the 18th green to sip Johnnie Walker at the Caledonian-
inuenced gastropub Brilebush.
Kierlands three nine-hole golf loops, designed by Sco
Miller, feature golden desert grasses, elevation changes, dry
washes and more than 300 bunkers of every shape and size
lled with gleaming white sand. Ribbons of sandy waste areas
and dun-colored dormant grasses frame many holes and
accentuate the targets. Gently rolling mounds
Exploring the other side of a global golf mecca. While wearing a kilt. And riding a Segway.
BY JEFF WALLACH
Great Scottsdale
the fan
WELL-PLAID, SIR
Channeling a bit of Scotland at
The Westin Kierland Resort
p051-053_HEM0313_TheFan.indd 51 31/01/2013 09:52
52 DECEMBER 2012 HEMISPHERESMAGAZINE.COM
may reward slightly errant shots
or create sidehill lies that will challenge
your iron game. They will also challenge
your Segway skills (though you can opt
for a cart with an air-cooled mister, which
comes in handy when the mercury soars
into triple digits).
While the name of ve-diamond resort
The Phoenician suggests a leap back in
history, the property is in fact a paean to
modern luxury. One morning I roamed
the cactus garden across from the lobby,
admiring barrel cacti, smooth-barked palo
verde trees and other local ora while sip-
ping my coee. In the evening, we sat by
a re pit and watched the sky turn purple
and the stars pop out above Camelback
Mountain, just behind the sprawling
wings of the hotel.
The Phoenician proves that a course
doesnt have to be long and di cult to be,
well, di cult. These 27 holes are all about
subtletyand theyre also about Camel-
back Mountain, which the golf course
meanders around and sometimes nearly
over and back down. Camelback quietly
influences not just putts, but also club
selection, stance and maybe even your
mood. At times during my round, I lost
track of the mountain, focusing instead
on the task at hand (i.e., geing the golf
ball to land somewhere near the pin). But
then Id leave a 3-foot pu a foot short on
a seemingly at green, look up to see the
mountain lurking and realize that the
green was practically straight uphill.
The Desert/Canyon routing commences
amid a tranquil setting of flower beds,
palms and mesquite, winds past resort
facilities and stately Spanish-style houses,
then transitions into a wilder terrain
of rock and brush. As we were deciding
what club to hit for our tee shots on the
Deserts par-3 sixth, which drops 100 feet to
a glimmering island of green, some hikers
stopped to watchand we suddenly real-
ized that laughter, particularly the derisive
kind, echoes here (in other words: choose
carefully). The Canyon has even more
elevation changes and, at the seventh and
eighth holes, back-to-back par-3s decorated
with streams, gardens and waterfalls.
Fountain Hills SunRidge Canyon Golf
Club is home to the Jim McLean Golf
School, which is convenient, as youll
need an improved short game to master
18 holes that blend into the land as if they
were carved by the movement of water
and wind over millennia. Architect Keith
Foster sited the holes in red rock canyons
and atop boulder-strewn ridgescreating
distinctly dierent canvases of gorgeously
rendered golf features.
The opening salvo descends gradually
before doubling back to climb on the way
in. Dont forget this, as youll want to make
your pars and birdies early. Ravine cross-
ings are oen required, but always present
themselves clearly (so youll have only
yourself to blame if you du it, as when
I landed in a dry arroyo aer stubbing a
3-wood on the 12th). No. 13 kicks off the
so-called Wicked Six, which plays mostly
uphill into the wind, and encompasses
culture || THE FAN
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p051-053_HEM0313_TheFan.indd 52 12/02/2013 16:11
water, steep drops around elevated greens,
and other features that are maddening
and entertaining by turns.
The Native Americanowned Talking
Stick Resort boasts two golf layouts
designed by Coore & Crenshaw. I ventured
out on the North Course, which opens with
a couple of wide, welcoming fairways that
seem impossible to miss o the tee (note:
seem) before narrowing toward the rst
few greens. The laer reside awfully close
to rough desert scrub, where we actually
saw a herd of wild horses grazing. By the
third hole, bunker pods and waste areas
grow increasingly prevalent and closer to
the elds of play.
No. 12 proved to be one of my favorites:
a 392-yard dogleg called Red Mountain
Gambler. Golfers choosing to take a chance
must carry 204 yards of sandy waste area
with their drives. Less adventuresome
players can bail out to the rightor, like
me, opt to carry the sand but hit it to
the right anyway, by accident, leaving a
long approach that must carry an arroyo
in front of the green. And the greens
themselves (newly rebuilt, lovely to look
at, completely unforgiving) have a way of
trampolining good shots to the back of, or
clean over, the puing surfaces.
Six thousand Georgia pines distinguish
Raven Golf Clubformerly known as The
Raven at South Mountainfrom the area
golf courses that accentuate their Sonoran
cred. In addition to the new name, the
Phoenix facility spotlights a new trend
in golf: a set of family tees shrunk down
to 4,100 yards.
Gary Panks and Davi d Graham,
designers known for their desert golf
architecture, let the cacti and ralesnakes
remain in the background on a lush,
expansive layout. Subtleties abound, such
as the sloped embankments lining the rst
hole that work to guide slightly mis-hit
shots back to the fairway. Also at work is
a design that requires strategy to ensure
the best leaves, as in billiards. Angles of
aack maer here, so procient players
will want to think a shot or two ahead.
No. 5 is the signature holea super-short
par-4 where wise golfers will hit an iron to
the le o the tee and then avoid both the
false front before the green and the deep
retention area behind it (wiser golfers than
I, who experienced both). The back nine
plays a few shots easier than the front.
Stadium-size puing surfaces may aect
the yardages on many holes, so check pin
positions before ring.
When youve nished with golf, refuel at
any number of great clubhouse and resort
restaurants close by the courses, such as
Relish Burger Bistro at The Phoenician
(I recommend the Kobe beef burger in par-
ticular) and Deseo at The Westin Kierland,
whose spicy Nuevo Latino cuisine is the
perfect counterpoint to a breeze blowing
up your kilt.
JEFF WALLACH is executive editor of the web-
sites The A Position and Golf Road Warriors.
THE FAN || culture
53
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Camelback Mountain behind it; below left, the
Native Americanowned Talking Stick Resort
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B
elieve it or not, your computer
screen may be getting in the
way of your dating life. While
we may use technology to stay con-
nected to friends and family, when
it comes to meeting potential part-
ners, the digital world obscures the
thing that matters most: chemistry.
To get a pulse on todays dat-
ing scene, we talked to Cindy
Herington, one of the many dat-
ing experts at Its Just Lunch, the
worlds largest personalized match-
making service. Here she explains
why you should ditch the laptop for
the tabletop.
TIPS FROM
IJL DATING
EXPERT
Up Close and
PERSONAL
1
Ditch the Laptop
1hc prcmisc o Ii`s Jusi Lunch is
simplc. a lunch daic or drink aicr work
is ihc idcal irsi daic. Ii`s a no prcssurc,
rclaxcd sciiing whcrc you can aciually
ialk acc-io-acc. Rcal chcmisiry hap-
pcns in pcrson, Hcringion says. You
may bc haing a grcai onlinc rclaiion-
ship, bui whcn you inally mcci, you
I joined because I just didnt have enough time to go out and meet
people and I wanted a fun way to meet like minded professionals in a
relaxed setting on my time frame. Im hundred percent satised so far...
Justin, on consumeraffairs.com
Favorite part of air travel
is reading the ad for
@Its_Just_Lunch,
@ponybear, via Twitter
Te online buzz about Its Just Lunch:
No.35249_IJ L_Advertising DPS.indd 2 11/02/2013 15:25
discocr ihai ihc pcrson you`c spcni so
much iimc wiih in cybcrspacc is noihing
likc whai you imagincd. Rcplacc ihosc
digiial cmoiicons wiih a no prcssurc,
casual lunch daic and you`ll know immc-
diaicly i you should iakc ii io ihc ncxi
lccl.
2
Get a Wingman
(or Wingwoman)
Ii`s Jusi Lunch`s clicnis oicn rccr io
ihcir maichmakcrs as ihcir daiing
wingmcn (or wingwomcn) bccausc
ihcy handlc all o ihc daiing logisiics.
Hcringion dcscribcs hcr rolc, saying,
Vc`rc gcnuincly inicrcsicd in undcr-
sianding our clicnis. Vc lisicn. Vc rcally
gci io know your pcrsonaliiy and whai
you`rc looking or in ihai signiicani
oihcr. Ecry IJL maich is hand-sclccicd.
1hcrc`s no onlinc proilc or ihc world
io scc and ii`s all conidcniial. Aicr ihc
daic, Ii`s Jusi Lunch maichmakcrs rcccic
ccdback rom cach clicni in ordcr io
inc-iunc ihcir ncxi maich. Vc ocr
somcihing onlinc scriccs donì. somconc
io ialk io, Hcringion says. Imaginc ha-
ing a ull-iimc daiing wingwoman who
rcally undcrsiands you, working or you
whilc you`rc ocusing on your carccr and
pcrsonal obligaiions.
Viih IJL`s pcrsonalizcd maich sclcciion
and daic coordinaiion, clicnis arc ablc
io sac aluablc iimc and cncrgy. Aicr
wc sclcci your maich, wc`ll dcscribc ihc
pcrson io you and conirm a concnicni
iimc and placc or you io mcci. All you
hac io do is show up and hac un mcci-
ing somconc ncw, Hcringion says. Lcss
iimc scarching cquals morc iimc daiing.
1hai`s rcalizcd ROI.
4
Date Smarter
Hcringion rcminds singlcs who
coniaci hcr ihai ihcy can hac a carccr
and a rclaiionship. 1hcy [usi hac io
daic smaricr. I inding somconc io
sharc your lic wiih is imporiani io you,
you can makc iimc and hac ii all, shc
says. I you donì hac iimc io do your
iaxcs, you hirc a CIA. I you donì hac
iimc io managc your incsimcnis, you
hirc a inancial planncr. Ii`s Jusi Lunch
hclps you makc iimc or ihc ihings ihai
maiicr. IJL hclps you daic smaricr. Sincc
Ii`s Jusi Lunch maichmakcrs iakc carc o
all ihc maiching and logisiics, you can
ocus on inding ihai clusic chcmisiry in
ihc o linc world. IJL is a bciicr, smaricr
way io daic and incrcasc your odds o
inding ihai somconc spccial.
5
Connect
Hcringion says ihai hcr clicnis
oicn wishcd ihcy had coniacicd hcr
sooncr. Mosi o ihcm didnì rcalizc how
casy and cn[oyablc Ii`s Jusi Lunch daiing
can bc, shc says. All ii iakcs is a simplc
phonc call and a concrsaiion wiih an
IJL Daiing Spccialisi io [ump siari your
daiing lic. Ocr ihc pasi :: ycars, Ii`s
Jusi Lunch has bccn crcaiing cxciiing
conncciions (arranging morc ihan iwo
million irsi daics) in ocr ::o ciiics
around ihc world. Vhai arc you waiiing
or' Gci in iouch wiih Ii`s Jusi Lunch ai
1-800-858-6526 or isii
www. ItsJustLunch.com.
5 TIPS FOR
MODERN DATING
Do you prefer to date someone in the
same industry as you or in a dierent
profession altogether?
Would you date one of your companys
clients or potential clients?
Does the time that a potential partner
travels for business aect your
willingness to pursue a relationship?
MIXING BUSINESS
AND DATING?
Different
industry
Same
industry
Similar line
of work and
position
Similar line
of work but
different
position
10%
10%
10%
70%
I am busy, but expect a potential partner
to be local more often than traveling.
I am busy myself, so if a partner is gone
for a week at a time, I am okay with that!
No, a partner on frequent business
related trips does not bother me.
Yes, I prefer potential partners
to be more accessible.
16%
27%
32%
25%
ITS JUST LUNCH HELPS
YOU MAKE TIME FOR THE
THINGS THAT MATTER...
800.858.6526 ItsJustLunch.com
150 cities 21 years experience
FIND
IJL
3
Boost Your Dating ROI
Vho wanis io spcnd hours siiing
ihrough onlinc proilcs and irying io
conncci ia cmail, pokcs and winks'
You donì hac iimc io wasic playing
digiial gucssing gamcs and mcciing
ihc wrong pcoplc. Vhcn you`rc incsi-
ing your iimc and cncrgy in somcihing
imporiani, you dcscrc a sirong rciurn.
Yes. But I would
keep work and
play separate.
Men
Yes. I would consider
if the situation felt
appropriate, but not exchange
for any business favors.
Wom
Yes. And I would
give them addl business
if helped seal the deal.
No. Its
unprofessional.
30.9%
38.9%
26.1%
18.5%
1.6%
0.3%
41.4%
42.3%
Betty Sinclair Sara Darling
Source: IJL Survey of 4400 singles
Its Just Lunch Dating Specialists:
Amy Brinkman
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No.35249_IJ L_Advertising DPS.indd 3 11/02/2013 15:26
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No.35425_Avalara 1pp.indd 1 05/02/2013 16:29
REBUILDING ROME IN TWO
AND A HALF YEARS
There are few reminders of the Roman Empires gran-
deur more arresting than the Colosseum, still standing
aer nearly 2,000 years. In order to remain standing for
the next 2,000, however, the building needs some help.
Researchers from Sapienza University of Rome have con-
rmed that the south side of the foundationwhich rests
on the soer ground that was once beneath an articial
lake created for the emperor Nerois sagging. To even
out the foundation, check for cracks, clean the stonework
and make repairs, all while keeping the building open to
tourists, Italys Ministry of Cultural Heritage and Activi-
ties is undertaking the rst-ever Colosseum restoration
project. Scheduled to wrap in 2015, its priced at roughly
$33 million and is largely nanced by Italian shoemaker
Tods. Heres how theyll do it. BY JACQUELINE DETWILER
HEMISPHERESMAGAZINE.COM MARCH 2013 ILLUSTRATION BY JAMES PROVOST 57
1

Scafolds positioned in front of the rst four
arcades will allow workers to clean and repair the
buildings exterior while maintaining areas for
tourists. The temporary metal stays used to protect
the Colosseums arches will be removed, and the
arches will be shored up more permanently.
2

A major aim is to increase the public space by
25 percent. Workers will accomplish this in part by
building a visitors center with a caf, a bookshop
and a display of artifacts discovered during the
renovation (including an 18th-century model of the
Colosseum complete with secret passageways).
3

Throughout the project, scientists from
Sapienza University will monitor the building using
high-sensitivity accelerometers that can record
accelerations as small as 1/10,000th the force
of gravity. This will help of cials prevent further
damage to the masonry from traf c, subways,
tourists, wind and earthquakes.
3
2
1
INNOVATION BUSINESS GADGETRY
HOW ITS DONE
p057_HEM0313_BrightIdeas.indd 57 31/01/2013 09:53
No.00000 Rock_Auto_1pp.indd 1 11/02/2013 09:32
INDUSTRY
HEMISPHERESMAGAZINE.COM MARCH 2013 ILLUSTRATION BY CHRISTOPHER NIELSEN 59
INTEL, YOU CAN
DRIVE MY CAR
FULLY AUTOMATED VEHICLES PROMISE TO REDUCE ACCIDENTS
AND SAVE DRIVERS TIME AND MONEY, BUT THEIR LONG-AWAITED
ARRIVAL MAY NOT BE GOOD NEWS FOR ALL
BY BOYD FARROW
Three decades ago, driverless cars were
everywhere. Among the most popular novels
(and films) of 1983 was Stephen Kings
Christine, about a malevolent Plymouth on
a hit-and-run spree. One of the best-loved
TV shows was Knight Rider, in which a big-
haired David Hasselho teamed up with an
opinionated Trans Am to ght crime.
Then, poof: Self-driven cars went the way
of the jet pack and the robot maidan
absorbing ction, but lile more.
Now, however, the fantasy seems about
to be realized. Its really happening. All car
companies are investing lots of money in
this, says John Leech, U.K. head of auto-
motive for accounting giant KPMG. The
technology is here nowautomatic brak-
ing, cruise control and lane centering are
available. The next stage is getting total
mobile Internet connectivity to join up
all the sensors. We are on a gradual jour-
ney to fully automatic driving.
p059-061_HEM0313_Industry.indd 59 31/01/2013 09:54
BRIGHT IDEAS || INDUSTRY
Several tests have already been
conducted on public roads with cars
whose manual brakes and steering wheels
were replaced with sensors and soware
enabling vehicle-to-vehicle communica-
tion. Volvo recently had four self-driving
cars platooning at 53 mph along a 124-mile
route near Barcelona. Engineers from
German automotive supplier Continental
have racked up 10,000-plus miles test-
driving automated Volkswagen Passats
in the U.S. and Germany. Last fall the
state of California enacted legislation that
paves the way for test-drives in tra c by
Googles computerized Toyota Priuses,
which have been in trials in Nevada for
almost a year.
A recent study by KPMG, in col-
laboration with the nonprofit Center
for Automotive Research, suggests that
the first cars capable of communicat-
ing with tra c infrastructure and with
each other could come onto the market
within ve to 10 years. Indeed, the studys
authors speculated that there will be so
many autonomous vehicles on the road
by 2025, people stopped at tra c lights
wont do a double-take if a car pulls up
and its driver is shaving.
Like many watershed technologi-
cal developments, this one is arriving
in increments. For years, automakers
have been engaged in a erce competi-
tion to oer increasingly sophisticated
driver-assist features. The 2014 Mercedes
S-Class, due to launch this year, boasts
26 separate sensors that can monitor
tra c up to 656 feet ahead, recognize lane
markings and use the vehicle in front as
a positioning beacon when no lane mark-
ings are visible.
Its not only the car companies that
have a stake in this technology. The motor
club federation AAA has estimated the
annual cost of U.S. road accidents at
about $300 billion. Traffic congestion,
meanwhile, robs Americans of nearly
5 billion hours a year and costs about
$100 billion in lost productivity and
fuel expenses. Self-driving cars could
put a significant dent in these figures,
with the added benefit of increased
fuel e ciency.
It is the nature of revolutions, though,
for fortunes to be raised and lowered
in equal number. Certainly, when this
technology takes onobody is saying
if anymorethe automotive industry
will enter a period of transformation.
Tech rms appear set to emerge as the
big winners, as their input will no longer
be conned to providing extras; rather,
theyll be shaping the fundamentals of
the driving experience. Intel, Google and
others are already sinking billions into
research and development, threatening
to diminish the role that traditional
carmakers play in devising the vehicles
of tomorrow.
Indeed, in one scenario envisioned by
KPMG, major players in the data market
could design a vehicle operating system
60
I
f youre looking for a detailed rundown on that meeting
you missed, youd probably do best to ask the quiet
girl who sits in the corner. According to a study by Dutch
scientist Camiel Beukeboom published in The Journal of
Language and Social Psychology, an introvert is far more
likely than an extrovert to use specic descriptive language.
In the experiment, subjects described a set of photos, then
returned days later to take a personality test. It turned out that
among extroverts, abstract speech patterns (The boss was being mean) were far
more common than concrete ones (The boss argued with the sales team). The
reverse was true for introverts, who also used more numbers, articles (such as
the) and references to specic people. Thats not to say the news is all bad
for boisterous types: Researchers believe extroverts may be better at interpret-
ing actions to draw inferences about people and situations. Anyway, happy
hour is, uh, down the street. Hope you can make it. JACQUELINE DETWILER
Look Whos Talking
INTROVERTS TELL IT LIKE IT IS;
EXTROVERTS TELL IT LIKE IT MIGHT BE
th
is m
o
n
ths
A
M
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I
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and simply outsource the production of
the actual vehicle to an external partner
possibly someone other than a tra-
ditional automotive manufacturer. As
Larry Burns, co-author of Reinventing the
Automobile, said in a presentation to the
National Automobile Dealers Association
in New York last year, Incumbent players
rarely do well when industries disrupt.
There will be a knock-on effect for
other players, too. Steelmakers, faced
with the prospect of safer and therefore
less fortied vehicles, are likely viewing
developments with concern. And nobody
has yet been able to fathom what all
this will mean for insurance companies.
Whos at fault when two fully automated
cars collide?
For the likes of you and me, auto-
mated vehicles promise to save time
and money and to improve our personal
safety. Moreover, who wouldnt relish
the opportunity for a nice snooze during
those interminable trips to the in-laws
place at Thanksgiving? But Leech, for
all his conviction, doesnt foresee the
demise of the steering wheel and brake
pedal just yet.
For some, the whole point of driving
is the actual driving, he says. People will
carry on buying Ferraris.
BOYD FARROW is dreading the day when
someone comes up with the automated
magazine columnist.
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HEMISPHERESMAGAZINE.COM MARCH 2013 ILLUSTRATION BY LINCOLN AGNEW 63
TECH
On a summer night in 2007, in the southeast corner of the Netherlands,
Hanny van Arkel discovered a never-before-seen space object: a gas cloud
wrapped around a former galaxy 730 million light-years from Earth. Van
Arkel spoed the glowing green blob now known as Hannys Voorwerp
(Dutch for object) while classifying galaxies in one of millions of photos
taken during an exhaustive space-mapping eort called the Sloan Digital
Sky Survey. Van Arkel, it turns out, is not a professional astronomer but
a 29-year-old schoolteacher and amateur musician. She started scanning
the skies as a hobby aer seeing some cool space photos on the
ROLL OVER, GALILEO
A NEW GENERATION OF CITIZEN SCIENTISTS IS TAKING DISCOVERY
OUT OF THE IVORY TOWER AND ONTO THE STREET BY HILLARY ROSNER
p063_064_HEM0313_Tech.indd 63 31/01/2013 09:57
website of her musical idol, Brian
May, guitarist in the rock band Queen.
Intrigued, she sought out the photos
source, a site called Galaxy Zoo. Soon aer-
ward, having sat through a quick tutorial,
she set to work.
Unable to process the volume of images
theyd amassed, Galaxy Zoos astronomers
had decided to recruit members of the
public to help out. Van Arkel was just one
of 150,000 people who contributed to the
project in its rst year, generating more
than 50 million classications. The project
has since received countless millions more,
allowing scientists to beer explore such
topics as bars and bulges in disc galaxies
and the sudden deaths of quasars.
Astronomers are not the only experts
willing to let amateurs get involved in
their work. So-called citizen scientists
are now being recruited to assist with
everything from archaeology to cancer
research. Anyone can participate in
these projects: Joining generally requires
only an Internet connection, a decent
attention span and a lot of spare time.
True, the trend may threaten to knock
scientists out of their ivory towersbut
few are inclined to complain about hav-
ing access to what is, in eect, a million
unpaid research assistants.
There have, in fact, been previous
large-scale eorts to apply the resources
of ordinary people to scientic research.
Back in 1999, SETI@home sought to fur-
ther the search for extraterrestrial life
by harnessing unused processing power
from thousands of individuals PCs to
create a virtual supercomputer. The
project ultimately failed to turn up any aliens, but it was nonetheless
hailed as a mighty success.
The citizen science model takes inspiration from the SETI@home
project, only in this instance the excess processing power comes
from a far more sophisticated machine: the human brain. And while
the idea itself is nothing newelds like public health and conser-
vation have been soliciting input from laypersons for decades
citizen science builds on the very contemporary phenomenon of
crowdsourcing, which has systematically decentralized research
and development in ways that would have been unimaginable a
few years ago.
So it is, across the world, that we have aorneys mapping bird
migration, bus drivers decoding whale songs and schoolteachers
discovering far-o gas clouds. Some projects even require partici-
pants to go out into the eld. Earthwatch Institute, one of the earliest
proponents of citizen
science, invites amateur
researchers to get their
boots muddy in far-ung
places like Malawi and
Ecuador, for instance.
Meanwhile, an off-
shoot dubbed extreme
citizen science aims to
help disenfranchised
communi ties create
their own projects, and
i n doi ng so explore
topics that are near
and dear to them. In
one recent example, an
anthropologist at Uni-
versity College London helped (by way of GPS and other modern
doodads) a Pygmy community in Congo identify and protect its most
valued trees, which were being threatened by the chain saws of a
logging conglomerate.
While the benets to researchers are obvious, many believe that
the rise of citizen science will have profound eects on not only the
eld of scientic discovery, but also the culture at large. If nothing
else, the shroud of mystery that has always obscured scholarly exper-
tise is being stripped away, replaced by something more collaborative,
more accessible, even more fun. Jennifer Shirk, a Ph.D. candidate at
Cornell University who studies citizen science, is fascinated by the
potential. What might we be able to accomplish, she says, if we
start thinking about science in those terms?
Hanny van Arkel now has her own website, on which she shares
her musings on a wide range of topics, including what she calls my
object in the sky. Shes available to do lectures for experts or novices,
she explains, and she also has quite a lot to say on the subject of Brian
May. Her voorwerp, meanwhile, is being scrutinized by scientists, who
would love to nd other objects like itand who would welcome
any help they can get.
HILLARY ROSNER, a Colorado-based writer, doesnt have the patience to
discover a heavenly body thats much harder to spot than the moon.
MARCH CROSSWORD ANSWERS
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All across the
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68
THE HEMI Q&A: MATT DAMON
As co-founder of Water.org,
the high-wattage movie star
sheds light on a global health
crisisand a surprisingly
innovative solution
72
THE BUTTERFLY EFFECT
After decades of conict, an
unlikely alliance takes shape
between locals and some
majestic insects in Mexicos
Sierra Madre mountains
76
ALL THAT GLITTERS
Set against the bustle
and excitement of Las Vegas,
our fashion extravaganza
showcases winning looks
for the new season
86
This charming lake town in
Canadas Okanagan Valley
is that rare outdoor-sports
haven that doesnt skimp on
more sedentary pleasures
ONCE ROPED IN, THE EAGER SLED DOGS PULL YOU ON A ZIPPY
LOOP THROUGH THE WOODSAND EVEN POSE FOR PHOTOS
BEFORE YOU GRUDGINGLY TAKE YOUR LEAVE OF THEM.
F E A T U R E S
67
ILLUSTRATION BY CHRISTINE BERRIE MARCH 2013 HEMISPHERESMAGAZINE.COM
p067_HEM0313_Feature TOC.indd 67 31/01/2013 09:58
68
MARCH 2013
THE HEMI Q&A
Ma Damon
One of Hollywoods biggest earners has become one of the worlds leading advocates for
clean water. We sit down with him to discuss his eorts with Water.orgplus, what its like to
be yelled at by an irate John Krasinski and smacked repeatedly on the head by a 2-year-old.
BY DAVID CARR
ILLUSTRATION BY JOE MORSE
R1_p068-071_134_HEM0313_Q&A.indd 68 08/02/2013 09:45
HEMISPHERESMAGAZINE.COM JUNE 2012 69
p068-071_134_HEM0313_Q&A.indd 69 31/01/2013 10:00
70
LIKE A LOT OF CELEBRITIES, Matt Damon has
his pet causes. In contrast to many of his peers,
though, he actually digs in and does the work.
And in Damons world, there is nothing more
important than clean water. As co-founder of
Water.org, which helps poor communities build
their own water supply systems, hes determined
to see that fresh water is available to the mil-
lions who dont have it. That sounds far-fetched
in a Hollywood-movie sort of way, but Water.org
is intent on harnessing market forces to make wholesale gains,
rather than just drilling a few more wells.
Of course, in his spare time Damon continues to tend to his
career as one of Hollywoods most bankable stars. I met him at
the Waldorf Astoria in Manhaan late last year, when he was in
town doing press for Promised Land, the Gus Van Sant indie he
wrote with John Krasinski (The O ce) about one communitys
struggles over leing a big energy company set up a fracking opera-
tion. (Damons prowess as an author is proven; recall that his sole
Oscar is for co-writing Good Will Hunting.) And he was fresh o
receiving a career achievement award at the Gotham Independent
Film Awards in New York Citya notable accomplishment, given
that hes only 42.
With his hair cropped short for a role as a soldier in the futuristic
Elysium (due out in August), and wearing a pair of glasses that
could have been right o the drugstore rack, Damon looked like a
mighty regular guy when we met. Over a couple of boles of water,
we talked about, well, water, then Promised Land, balancing career
and family, and, nally, temporary baldness. Among folks who cover
the famous, Damon is considered the gold standard: smart, funny,
nice, always plays ball. This interview was no exception.
GOODWILL
HUNTING Damon
and Water.orgs
Gary White with
youngsters in Haiti;
onstage at the
Gotham Awards;
with Promised Land
collaborators
John Krasinski and
Gus Van Sant
sh o
ndent
given
uristic
s that
like a
water,
career
cover
funny,
R1_p068-071_134_HEM0313_Q&A.indd 70 08/02/2013 09:45
HEMISPHERES: For a big name such as
yourself, there are plenty of good causes
on which to expend celebrity capital.
What made you think you could put a
dent in the worlds water problems?
DAMON: The enormity of it. Water
underpins everything. My personal
connection started when I went on a
water collection with a 14-year-old girl
in Zambia, and she grabbed her jerrican
and we walked a mile to the well. It was
a long walk, and we talked about all the
things she could be doing if she didnt
have to walk so far to get water.
HEMISPHERES: Which one of you carried
the can back?
DAMON: She did, like it was nothing.
I was in Ethiopia a couple of years ago,
and there was an 8-year-old girl who
lied one of these cans and started
walking up a hill. I said, Give me that
thing, took it and tried to walk up.
I was in shapeI was doing Invictus,
which was a rugby movieand it was
hard. That kid weighed a third of what
I weighed. It was amazing what she
went through to get water.
HEMISPHERES: But water has a bit of
a marketing problem. Because its so
abundant here, people cant imagine how
big a deal it is in sub-Saharan Africa. In
terms of global issues, AIDS actually has
more traction in the public consciousness.
DAMON: Yeah, because everybody
knows, or has known, somebody
with AIDS. My wifes father died of it.
It touches people in a very personal
way. The rst hurdle we have to clear
is trying to explain to the public that
there are 780million people who
dont have access to clean and safe
water, that every 21 seconds a kid
under the age of 5 dies from a water-
related disease. It just doesnt make
sense to people. Theres clean water
in this room; theres clean water all
over the West. Weve known how
to access clean water for a hundred
years. Weve gured that out. Now
its a maer of making sure that it
extends to everyone.
HEMISPHERES: Its not like people arent
trying to get it done.
DAMON: Sure, but half of all water
projects fail. There are massive
ine ciencies in the space. Thats one
of the things I love about Gary White,
who runs Water.org. Digging wells
wont solve the problem. Well never
be able to dig enough wells. So Gary
invented this idea of water credit,
which is really brilliant. It helps turn
people into customers, and uses the
power of the market to access exist-
ing resources.
CONTINUED ON PAGE 134 W
A
T
E
R
.
O
R
G

(
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A
I
T
I
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;

T
H
E
O

W
A
R
G
O
/
G
E
T
T
Y

(
A
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R
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A
M
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D
A

E
D
W
A
R
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S
/
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I
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E

(
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WATER.ORG
BY THE NUMBERS

Global population
7 BILLION

Number of people without
access to clean water
780 MILLION

Estimated number of hours they
spend collecting water each day
200 MILLION

Number of people without
adequate sanitation services
2.5 BILLION

Percentage of illnesses in
developing nations related
to unsafe drinking water and
poor sanitation
80

Average amount of water,
in gallons, used daily by a person
in a developing nation
2.6

Average amount of water,
in gallons, used daily by a
person in the U.S.
100

Amount of loans made through
Water.orgs micronance program,
WaterCredit
$9.2 MILLION
Number of people served by
WaterCredit projects worldwide
500,000+
Number of people that WaterCredit
aims to benet by 2020
100 MILLION
During a mile-long hike to a well with
a Zambian girl, we talked about all the
things she could be doing if she didnt
have to walk so far to get water.
and
li
wa
thi
HEM
W
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.
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p068-071_134_HEM0313_Q&A.indd 71 31/01/2013 10:01
For generations, the residents of a small,
rural slice of Mexicos Sierra Madre
mountains have pursued their livelihoods
at the expense of the monarch buttery.
Now, locals and the migrating insects have
forged an unlikely alliance. PHIL PRIMACK
travels to Michoacn to investigate.
R1_p072-075_136HEM0313_butterfly.indd 72 08/02/2013 09:47
S THE PEOPLE
around him hu and
pu their way along a
rocky trail 10,000 feet
up in Mexicos Sierra
Madre mountains,
Javier Martnez Coln walks with the easy gait of a man
in familiar territory. The 56-year-old chairman of his
local ejido, or agricultural collective, says lile as the
path narrows and the forest grows denser. The group
is entering the Sierra Chincua sanctuary, and Martnez
knows whats coming next.
A solitary buery iers over the path. Then ve,
then a dozen. Before long, the air is thick with them.
Weighing just half a gram each, the insects cling to the
trees in such numbers that the branches bend under
their weight. Finally, the trees dont look like trees
at all, but tree-shaped clumps of wings. Beneath his
white straw cowboy hat, Martnez looks on coolly as
his charges fumble for their cameras. All his life he has
watched las monarcas return to their winter retreats
in the states of Michoacn and Mexico, turning the
forest into a vivid swirl of orange and black. He played
with them as a kid.
Monarch migration to this beautiful but poor slice
of Mexico is now recognized as a wonder of the natural
world. UNESCO granted the protected sanctuaries World
Heritage Site status in 2008. However, the bueries
were not always warmly embraced here. People used
to think the monarchs were the souls of the departed,
Martnez says, explaining that the bueries ve-month
stay usually begins around Nov. 1, Mexicos Day of the
Dead. Later, as their numbers declined and conservation
eorts were taken up, the monarchs came to be viewed
as actual impediments to human survival, sparking
illegal logging rackets and, in places, civil unrest.
Its been a long, di cult struggle, but it has nally
ended. In Sierra Chincua, Martnez leans back against
an oyamel r, the hum of countless buery wings
overhead. Having grown up helping his father log
these forests, he knows his livelihood now relies on
something that until recently seemed inconceivable:
keeping them intact.
A
S THE PEOPLE
I
TS AN AGE-OLD conservationist
conundrum, one that is played out in
various forms across the world: the con-
icting environmental needs of humans
and wildlife. Historically, of course,
humans have generally prevailedsome-
times to the extent that a rival species is
displaced altogether. By the mid-1980s,
there was a real concern that this would
be the fate of Mexicos monarchs, whose
habitat was being destroyed at an alarm-
ing rate. But when the government moved
to formally restrict logging in these areas,
it provoked an angry response.
At first, people resented what the
government did, says Ana Maria Muiz
Salcedo, co-founder of Alternare, a
Michoacn-based nonprot that promotes
sustainable living. People depended on
the trees for income and to cook and to
heat their houses. This was a major switch
in their way of life, but nobody came to ask
themeven though they were the owners
of the forests.
Things intensified in 2000 with the
establishment of the Monarch Buery
Biosphere Reserve, a protection zone that
encompasses about 217 square miles (an
area roughly the size of Chicago). The
reserve was good news for las monarcas,
but not for those residents whose
livelihoods were eectively cut o. We did
not have a good rst impression about the
governments plans, recalls Martnez, as
a monarch lands on his shoulder. People
were worried.
Many simply ignored the restrictions,
while others organized illegal logging
gangsor mafias, as the locals called
themthat developed a fearsome
reputation. Even after the forests came
under federal protection, more than 1,000
acres a year were still being cleared. The
BOARDING PASS To take in the spectacle of las monarcas when they return to their
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t, people resented what the
nt did, says Ana Maria Muiz
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-based non
e living. P
sanctuaries later this year, let United get you th
City from its U.S. hubs in Chicago, Houston, De
and W shington, D.C. While at the airport, tak
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p072-075_136HEM0313_butterfly.indd 74 31/01/2013 10:04
police made arrests. Some locals
dug ditches and set fires to deter
the chain sawtoting thugs in their
communities. There were even calls
for a permanent military presence
in the area. But the eorts were nei-
ther consistent nor coordinated, and
the monarchs habitat continued
to dwindle.
Then, in 2004, the World Wildlife
Fund, which had been struggling to
protect the monarchs for more than
two decades, proposed a radical solu-
tion. Rather than trying to compel
people to stop destroying the forests,
it said, why not create an environ-
ment in which they would want to
stop? We help people understand
that, if managed well, these forests
could generate a lot of money for all
of them, explains Eduardo Rendn
Salinas, who directs the WWFs mon-
arch program in Mexico. People have
become conscious of the benets of
the forest not only to the monarchs,
but also to their own lives.
A
GOOD EXAMPLE OF
the change taking hold can
be found in the story of
two brothers, Miguel and Salvador
Cayetano Contreras. In the indig-
enous community of Crescencio
Morales, located in a valley below
the monarchs mountain reserves,
the brothers tend to thousands of
firs and other pine trees. The sap-
lings grow in long, orderly rows in
the small field that is home to the
subsidized vivero, or nursery, that
they set up after returning from a
decade working construction in New
York. The idea is that Miguel and Sal-
vador will grow trees to replenish the
forests that were culled by loggers,
while proceeds from the sale of the
trees will help protect these same
forests in the future. The project is
part of an agreement we made not
to cut trees, in exchange for support
for the vivero, says Miguel. Even
though the monarch does not fly
here, we benet from it.
Modesta Flores Snchez is part of
a similar program. Behind a simple
cinder-block house lined with ow-
ers, she keeps a small greenhouse
full of the mushrooms that she and
other members of her ejido have
been trained to grow and sell. This
has made things beer for us, she
says, gesturing at the modest crop
as two of her grandchildren look on.
Using public and private donations,
the WWF covered the $5,000 startup
cost for the mushroom enterprise,
and has supported others like it
across the reserve areaagain, with
the aim of drawing people out of
the forests and into the fields. Or
sometimes the gi shops.
A great many of the work-creation
schemes here have focused on the
ecotourism market. The four buer-
fly sanctuaries open to the public
aract as many as 150,000 visitors a
year, sparking a need for everything
from tour guides to food vendors
to vigilancia comunitaria, or com-
munity surveillance teams, which
patrol the reserves and report illegal
logging. Still, it was a tough sell.
When the reserve was created, I had
to convince
J
O
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S
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I
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CONTINUED ON PAGE 136
ATTRACTIVE PROSPECTS Opposite, monarchs sheathe a tree in the Sierra Chincua
reserve; this page, from top, Javier Martnez Coln, Modesta Flores Snchez and
Marciano Solis Sacarias have all beneted from buttery-related work-creation eforts
A BUTTERFLY
FLITTERS OVER THE
PATH. THEN FIVE, THEN A
DOZEN. SOON THE AIR IS
THICK WITH THEM, A VIVID
SWIRL OF ORANGE AND BLACK.
has made things beer for us she ed well, these forests
a lot of money for all
TERFLY
RS OVER T
THEN FIVE,
N. SOON TH
WITH THEM
OF ORANG
has made things beer for us, she
says, gesturing at the modest crop
THE
, THEN A
HE AIR IS
M, A VIVID
GE AND BLACK.
HEADING TO LAS VEGAS
IN SEARCH OF THIS SEASONS
MOST WINNING LOOKS
PHOTOGRAPHS BY TOMO BREJC FASHION DIRECTION BY NINO BAUTI
p076-085_HEM0312_FashionVegas.indd 76 04/02/2013 15:02
SKIN CITY
Viktor & Rolf draped bodysuit;
Manolo Blahnik stilettos;
Pebble London mirrored bangle;
Anticoa earrings
PUTTING ON THE GLITZ
ABOVE LEFT, ON HER: Missoni
shirt; Marni embroidered wool
shorts; Chanel bag; Manolo
Blahnik stilettos; Cutler and Gross
sunglasses; Pebble London resin
bangle and African-style necklace
ON HIM: G-Star Raw shirt; Tommy
Hilger jeans; Boot Barn hat and
boots; Michael Kors sunglasses;
Louis Vuitton luggage
ABOVE RIGHT: Just Cavalli sequin
dress and snake cuf watch;
Anticoa earrings
OPPOSITE: Just Cavalli dress
and watch; Manolo Blahnik stilettos;
Pebble London earrings, ring
and bangle; Nina Ricci necklace;
Roberto Cavalli bracelet; Alexandra
DeClaris clutch
(Backdrop for all photos on this spread: Three-Bedroom Duplex at Encore Las Vegas)
PERFECTLY SUITED
Roberto Cavalli embroidered
cotton shirt and embroidered silk
pants; Casadei shoes; Pebble London
bangles; Rolex gold, diamond and
opal wristwatch; Anticoa earrings
(Three-Bedroom Duplex at
Encore Las Vegas)
OPPOSITE: Stella McCartney
jacquard jacket and pants,
available at Matches; Viktor & Rolf
embroidered shirt; Zagliani clutch;
Cartier diamond ring; Christopher
Kane for Swarovski necklace,
available at go-british.co.uk;
Roberto Cavalli sunglasses
LEGGING IT OUT
Moschino broderie
anglais jumpsuit; Marni
jewelry and shoes
(Three-Bedroom Duplex at
Encore Las Vegas)
OPPOSITE, ON HER:
Peter Pilotto silk tunic,
available at Selfridges;
Roberto Cavalli pants;
Manolo Blahnik sandals;
Marni earrings and
clutch; Cartier diamond
watch, bracelets and ring
ON HIM: G-Star Raw
shirt; Banana Republic
tee; Levis jeans; Boot Barn
hat; Paul Smith boots;
Michael Kors sunglasses;
Rolex steel wristwatch
(Mizumi at Wynn
Las Vegas)
TEAM CREDITS: Fashion
assistants Samia Giobellina
and Skye-Maree Dixon;
photo assistant Jeremy Rigby;
hair and makeup artist Tyler
Colton/Celestine Agency
(using Josie Maran products,
available at Sephora); models
Evgenia Sizanyuk/Elite
New York City and Derek
Jaeschke/Ford Models Los
Angeles; photo retoucher
Rob@happynish.com
SPECIAL THANKS:
Wynn Las Vegas & Encore
Resort, The Little White
Wedding Chapel and
Boot Barn, Las Vegas
BOARDING PASS
Get in on the
excitement of a Vegas
getaway with United,
which ofers conve-
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HEMISPHERESMAGAZINE.COM SEPTEMBER 2012 85
THE LOOK OF LOVE
ON HER: Chanel embellished jacket; American
Apparel metallic leggings; Manolo Blahnik
shoes; Cartier diamond ring; Anticoa earrings
ON HIM: Paul Smith jeans; Boot Barn shirt,
boots, hat and bolo tie; Dita sunglasses
OPPOSITE, TOP: Antonio Berardi embroidered
jacket; Cartier diamond ring; Mawi earrings
OPPOSITE, BELOW, ON HER: Diane von
Furstenberg silk dress; Stephen Jones fascinator,
available at go-british.co.uk; Cartier diamond
ring; Anticoa earrings; Pebble London bangle
ON HIM: United Colors of Benetton shirt;
Paul Smith jeans; Boot Barn hat and bolo tie;
Dita sunglasses, Rolex steel watch

K
f
89
DAY ONE
Skiing with snow ghosts,
sampling Indian-Canadian
fusion cuisine and enjoying
a very, very hot coee
THREE PERFECT DAYS
KELOWNA
This postcard-perfect lake town is nestled in Canadas
Okanagan Valley, home to more wineries than Walla Walla
and beer snow than Whistler. And you found it rst.
BY JACQUELINE DETWILER
PHOTOGRAPHS BY MICHAEL HANSON

93
DAY TWO
Cavorting with enthusiastic
sled dogs, climbing a 60-foot
tower of ice and indulging
in midday smores

96
DAY THREE
Tasting the fruits of the
winemakers labor and
digging into a superlative
local cheeseburger
R1_p086_096_HEM0313_3PD.indd 86 08/02/2013 09:52
CREATURE FEATURE
Stuart Parks grizzly sculpture
evokes Kelownas namesake
(kelowna means grizzly in
the language of the Okanagan
Indians); left, skiing through
snow ghosts at Big White
R1_p086_096_HEM0313_3PD.indd 87 08/02/2013 09:52
THREE PERFECT DAYS || KELOWNA
WHEN FACED WITH
the prospect of describing
Kelowna, a wine making
and ski resort town
surrounded by three
mountain ranges and a
lake in Canadas Okana-
gan Valley, one is tempted
to rely on juxtaposition:
Napa meets Tahoe, Side-
ways meets Dirty Dancing,
Ski Party meets Meatballs.
Otherwise, conveying
the scope of the place
can be di cult. In valleys
abuing a 68-mile-long
lake fed by crystalline
mountain streams sit
nearly 30 wineries, 20
golf courses, countless
running and biking
trails, and a ski resort
with some of the most
pillowy powder in the
world. What the com-
parisons fail to capture,
however, is that unlike
Napa or Tahoe, Kelowna
is a 1,120-square-mile
playground that remains
largely untouched by the
other kids. You can taste
wines poured by the vint-
ners themselves, swoop
down black diamond
runs all by yourself and
procure a lakeside table
without making reserva-
tions a week in advance.
As one local ski instructor
puts it, I think I waited in
a li line for ve minutes
... once? Napa meets
Tahoe meets Narnia.
There. That should do it.
WHOA THERE
A Candle Creek
Kennels pup; right,
African beef salad
rolls at Carvers
p086_096_HEM0313_3PD.indd 88 31/01/2013 10:14
KELOWNA || THREE PERFECT DAYS
DAY ONE | Its a powder day when you wake up in your luxury
Stonebridge Lodge apartment at Big White Ski Resort, so you
dont bother turning on the replace or the hot tub while you
toss back a cup of coee. Youve stored your skis and boots in
the lockers downstairs, and in less than 15 minutes
youre out the door and hoong it to Beanos Cofee
Parlor in Big White Village. On the way to breakfast,
you accidentally take a step o the path and sink
into a snowdri up to your hip. Its gonna be a good morning.
With a fortifying ham-egg-and-veggie bagel in hand, you secure
the services of a spunky British ski instructor named Fi, and the
two of you head for the slopes via the Snow Ghost Express. As
you peer out at a panorama of droopy, haphazardly snow-dusted
Dr. Seuss trees, the powder comes down so soly it gliers in the
air like a holiday store display. With each hundred-foot rise up
the mountain, the trees gain another layer of snow, until they
could be mistaken for contorted yeti reaching up for your feet.
These are the fabled snow ghosts of Big White, Fi says, and the
li youre riding is named in their honor.
You soon nd out why. Tree skiing is Big Whites
showpiecethe u between the trunks is thick
and airy, staying so for weeks. You have so much
fun slashing through the snow ghosts that your
quads dont call for a break until well aer noon.
When they do, you stow your skis and wander over to the west
side of the village, where the aprs parties are already beginning
at the ice bar behind Carvers. Inside, you order a hearty plate of
vindaloo poutine, an Indian twist on a French-Canadian classic
that combines sweet potato fries, braised lamb and cheese curds.
Its so delicious you wonder why there isnt an Indian restaurant
WANT MORE?
Download
our iPad app.
KELOWNA BY THE NUMBERS
POPULATION
179,839
ANNUAL SNOWFALL, IN FEET,
AT BIG WHITE SKI RESORT
24
LONGEST SKI RUN, IN MILES,
AT BIG WHITE
4
(AROUND THE WORLD ROUTE)
YEAR THAT KELOWNAS FIRST
VINEYARD WAS PLANTED
1859
NUMBER OF WINE TRAILS
5
NUMBER OF NHL PLAYERS WHO HAVE
VACATION HOMES IN KELOWNA
75
AGE RANGE OF PLAYERS ON THE
ROCKETS (KELOWNAS WHL TEAM)
1520
AMOUNT OF DRY FOOD, IN TONS,
CONSUMED BY SLED DOGS AT
CANDLE CREEK KENNELS ANNUALLY
3
(PLUS 3 TONS OF CHICKEN)
p086_096_HEM0313_3PD.indd 89 31/01/2013 10:14
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HOW BOUT
THEM APPLES?
Canadas fruit basket sees
the rst non-browning varieties
The Okanagan Valleys moder-
ate climate and rich silt are
a boon for more than just
winemakers. Since the S&O
Railway arrived in 1892, the area
around Kelowna has been one of
the most important agricultural
regions in British Columbia, par-
ticularly in terms of fruit. Today,
the Okanagan provides Canada
with 75 percent of its apricots,
40percent of its cherries and 20
percent of its peaches, plums,
pears and apples.
Now a local agriculture
biotech rm called Okanagan
Specialty Fruits has upped the
ante. By modifying the gene that
produces polyphenol oxidase
(the enzyme that makes sliced
apples turn brown), the company
has created the worlds rst
non-browning apple, dubbed
the Arctic. Reactions have been
mixed: Some worry that con-
sumers may be nervous about
genetically modied apples;
others say the breakthrough
will encourage people to eat
more pre-sliced fruit instead of
fries or chips. With government
approval pending, the fate of
the Arctic apple is uncertain,
but the folks at Specialty Fruits
remain bullish. If its successful,
company president Neal Carter
said last year, all the big guys
will be piling in to be second.
on every ski mountain; in fact, you ponder
the nancial viability of such a venture
while skiing circles around snow ghosts
the rest of the aernoon. When the light
nally starts to fade, you call it a day and
return to Stonebridge for a shower.
Warmly clad in an abundance of an-
nel, you walk back into the village to nd
a lively crowd at The BullWheel, a sporty
burger bar with hockey on several TVs.
Youve heard the bit about Canadians
being friendly, but here the patrons
are so personable that within minutes
nearly everyone at the bar has leaned
in to smell the maple-finished Crown
Royal youre drinking. I think they age
it in maple syrup barrels? ventures
one patron as a friendly debate erupts
about how its made. (A quick check with
Google shows that it is nished in maple-
toasted oak barrels.)
Before long, The BullWheels famously
gregarious and well-traveled manager, Al,
is regaling the assembled company with
the story of the time he drove a three-
wheeled mototaxi across the Peruvian
Andes (the jersey Al wore on said trip,
along with a few of his other sartorial
artifacts, can be found on the bars walls).
Although you would love to stay and
hear more, your stomach has started
grumbling. So you take a gondola over
to Kettle Valley Steakhouse, where your
waiter suggests a local wine to pair with
a 1-inch cowboy-cut rib steak in Mada-
gascar peppercorn sauce. The result is a
meal being someone who skied 20,000
vertical feet today (namely, you).
LOCAL FLAVOR Two kinds of lamb with
potato doughnuts at Waterfront; opposite,
clockwise from top left, putting on a show
at the Gunbarrel Grill; dining at RauDZ; an
aprs cocktail at Kettle Valley Steakhouse;
the cellars at Mission Hill Family Estate
FAIREST OF THEM ALL?
The non-browning Arctic apple
R1_p086_096_HEM0313_3PD.indd 90 08/02/2013 09:52
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p086_096_HEM0313_3PD.indd 91 31/01/2013 10:14
p086_096_HEM0313_3PD.indd 92 31/01/2013 10:15
Because skiers are notoriously early to
riseand therefore early to drinkits
still barely evening when youve nished
eating. Theres no way youre geing to
bed without a nightcap. You opt for the
legendary Gunbarrel Coffeedecaf, of
courseat the Gunbarrel Grill. Working
from a cart in what looks like the lodge
of an exceptionally talented hunting
family, your waiter heats a sugar-rimmed
glass and lls it with brandy, coee and
cream, then pours flaming Grand Mar-
nier down the barrel of a shotgun into
your drink. The other patrons clap in
awe as this process is completed; within
minutes, similar carts bearing shotguns
appear at many of their tables. Launch-
ing the evenings drinking festivities, you
decide, is enough of an accomplishment
to merit hanging up your ski beanie
for the day.
DAY TWO | Your legs are screaming from
yesterdays powderfest, so you skip the
hill and sleep in awhile before strolling
over to Sant for a leisurely breakfast of
eggs Benedict with smoked salmon and
capers. Aer that, youre o to see a man
about 31 dogs.
The mans name is Tim, and the dogs
are Alaskan huskies. As the proprietors of
Candle Creek Kennels, Tim and wife Kerry
have adopted a passel of mus that didnt
quite make Iditarod teams, in addition to
other unwanted sled dogs from all over
British Columbia. While Tim selects the
dogs for todays ride, it becomes clear that
the energetic pups still really enjoy pulling
sleds, Iditarod or no. They hop on top of
their doghouses, bark, roll around on the
ground and chomp mouthfuls of snow.
Once roped in, the eight lucky winners pull
you on a zippy three-mile loop through a
SLOPE AND GLORY Carving through the
trees at Big White; below right, nachos with
all the xings at The BullWheel
R1_p086_096_HEM0313_3PD.indd 93 08/02/2013 09:53
Kim Dillabaugh
ASSISTANT COACH, KELOWNA ROCKETS
HOCKEY TEAM
Theres a pub-ish restaurant downtown
called Sturgeon Hall. Its about two
blocks from Prospera Place [where the
Rockets play], so people go there to have
dinner before the game.
solemn pine woodand even pose for pictures
before you grudgingly take your leave.
On your way back to the gondola, you cant
help but notice what looks like a 60-foot,
powder-blue frozen waterfall. You stop into
a nearby warming shed to ask what its for,
and find yourself quickly outfitted with
crampons, a harness and a pair of pickaxes.
Jim, a certied climbing guide with almost
four decades experience, hooks you into a top
rope as he informs you that this is Big Whites
Ice Climbing Tower. Just, uh, climb it? you say,
and Jim nods as if scaling a six-story column
of ice is the easiest thing in the world. Ten
agonizing minutes later, you actually reach
the top and, with your pickax, ring a small bell
that hangs there. You think your back may
punish you for this later, but youve earned
some mighty impressive pictures.
To celebrate, you take the gondola to Globe,
a petite tapas joint known for having the best
coee on the mountain. There you scarf down a sandwich of
Italian charcuterie followed by a set of smores, which arrive
alongside a ame for roasting the house-made marshmallows.
In a sugary fog, you bid farewell to Big White and drive down
into the town of Kelowna itself, where you check into the lake-
front Hotel Eldorado. Your room reminds you of a boathouse,
with antiqued wood oors, cozy cream linens and the occasional
paddle mounted on the wall. Still a bit chilled, youre immediately
drawn to the programmable whirlpool tub in an alcove with
waterfront windows (covered with white wooden slats, adjustable
for privacy). Dinner, you decide, can wait an hour.
OK, maybe a lile more than an hour. You eventually amble
downtown to Waterfront, a restaurant and wine bar whose chef,
Mark Filatow, is one of the few in Canada who are also members
of the prestigious Sommelier Guild. With his help, you order
a round of creamy Pacic oysters, braised porkstued ravioli
in white wine and pancea cream, and a buery duck breast
with mushroom and spaetzle saut paired with glasses of
spectacular local riesling and pinot noir. A waiter arrives with
a dessert menu, butaer two days of skiing, ice climbing and
dogsleddingyoure spent. You head back to the hotel and reluc-
tantly close the slats.
LOCAL KNOWLEDGE THE INSIDE SCOOP FROM THOSE IN THE KNOW ILLUSTRATIONS BY PETER JAMES FIELD
Valaura Vedan
CONTENT MANAGER/EDITOR,
WELCOMETOKELOWNA.COM
I love the Grateful Fed. Its a pub,
but an almost insanely small one.
They just started an acoustic jam
session on Saturdays. How they
t a band in there, Ill never know.
Alyn Nash
SNOW PRO, BIG WHITE
SKI & BOARD SCHOOL
The Crawford Trails at Myra-Bellevue
Provincial Park are fantastic for
mountain biking. Theyre 10 minutes
outside of town, but you might not see
anyone there apart from your friends.
CLASSICS ROCK
Browsing rare books at
Pulp Fiction Cofee House
p086_096_HEM0313_3PD.indd 94 31/01/2013 10:15
HEMISPHERESMAGAZINE.COM MARCH 2013 MAP BY STEVE STANKIEWICZ 95
DAY ONE
Stonebridge Lodge 5257 Big White
Rd.; Tel. 250-765-8888
Beanos Cofee Parlor Village Centre
Mall; Tel. 250-491-3558
Carvers Inn at Big White; Tel. 250-
491-2009
The BullWheel Whitefoot Lodge;
Tel. 250-765-6551
Kettle Valley Steakhouse Happy
Valley Day Lodge; Tel. 250-491-0130
Gunbarrel Grill Snowshoe Sams;
Tel. 250-765-1416
DAY TWO
Sant White Crystal Inn;
Tel. 250-491-8122
Candle Creek Kennels Big White
Ski Resort; Tel. 250-491-6111
Ice Climbing Tower Big White
Ski Resort; Tel. 250-491-6111
Globe Trappers Crossing;
Tel. 250-765-1501
Hotel Eldorado 500 Cook Rd.;
Tel. 250-763-7500
Waterfront 1180 Sunset Dr.;
Tel. 250-979-1222
DAY THREE
Pulp Fiction Cofee House 1598
Pandosy St.; Tel. 778-484-7444
Olive & Elle 1585 Pandosy St.;
Tel. 250-862-2778
Quails Gate 3303 Boucherie Rd.;
Tel. 250-769-4451
Mission Hill Family Estate 1730
Mission Hill Rd.; Tel. 250-768-7611
RauDZ 1560 Water St.;
Tel. 250-868-8805
0 1 mile
DAY ONE
DAY TWO
DAY THREE
O k a n a g a n L a k e
E
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Stevens Rd.
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Clement Ave.
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Rose Ave.
K.L.O. Rd.
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9
7
Hotel Eldorado
Waterfront
Pulp Fiction Cofee House
Olive & Elle
Quails Gate
Mission Hill Family Estate
RauDZ
Kelowna - 39 miles
B
ig
W
h
i
t
e

R
d
.
B
ig W
hite Rd.
Stonebridge Lodge
Carvers
Beanos Cofee Parlor
The BullWheel
Kettle Valley Steakhouse
Gunbarrel
Grill
Sant
Candle Creek Kennels
Ice Climbing Tower
Globe
BIG WHITE SKI RESORT
R1_p086_096_HEM0313_3PD.indd 95 08/02/2013 09:53
DAY THREE | Its a struggle to leave the
view from your room at the Eldorado,
but seeing all the boats in their slips
reminds you that Kelowna has free
Sunday parking, so you drive down-
town to check out the shops. On
Pandosy Street, you stumble upon
Pulp Fiction Cofee House, which provides
you with a crumbly blueberry scrumpet
and a creamy cappuccino to enjoy as you
flip through covers of racy 1950s dime-
store novels. Across the street is the
winsome boutique Olive & Elle, where you
pick up some French-style soaps and red
plaid annel blankets as gis.
Outside, you meet up with a local
whos agreed to drive you around for the
aernoon. Youre planning to visit a few of
Kelownas famous wineries, and you want
to be able to taste as much as you like. The
rst stop is Quails Gate, a homey oak-and-
brick aair with a roaring replace and
a tasting room overlooking the vines in
their ranks. A friendly attendant pours
you some delicate riesling and a rich, spicy
pinot noir. Another specialty, you learn, is
the Quails Gate chenin blanc, which was
served to President Obama on his first
visit to Canada, in 2009. You order a glass
with your lunch of crab cakes and parsnip
soup in the winerys restaurant.
Next up: Mission Hill Family Estate, a
grand Mediterranean-inspired hilltop
palazzo. With vines located in ve pockets
all over the Okanagan Valley, Mission Hill
can make anything from supremely light
viogniers to heady bordeaux blends. You
ask for a representative sample and then
beeline it to the capacious courtyard to
enjoy the view.
After returning to the Eldorado and
indulging in a lengthy nap, youre o to
dinner at RauDZ, a restaurant that focuses
on the bounty of the Okanagan, histori-
cally the breadbasket of British Columbia.
You settle on venison carpaccio with
apples and walnuts, and a veggie-stacked
cheeseburger the size of your head. Aer
all that wine, youre thinking you might
try something dierent to drink. Luckily,
bartender Gerry Jobe has just the thing:
the whiskey old-fashioned that won him
the gold in a recent cocktail competition.
As he stands at your table lling a lan-
tern with chocolate and tobacco smoke
in preparation for mixing your cocktail,
you marvel at the amount of time hes
spending on you. Come to think of it, you
didnt even make a reservation.
You wonder if the other kids really need
to know that this particular playground
exists. You take a sip of your cocktail. Let
them have Whistler.
Brooklyn-based Hemispheres senior editor
JACQUELINE DETWILER thinks New York
City is like a giant playground that all the
other kids have discovered.
BOARDING PASS From its many wineries, inviting shops and delicious eateries to its adventure-ready mountains and pristine lake,
the town of Kelowna, British Columbia, epitomizes year-round appeal. United can take you nonstop from Los Angeles to Kelowna, or y
you to Vancouver (a not-too-lengthy drive away) from Los Angeles, San Francisco, Houston, Denver and Chicago, plus seasonal service
from New York/Newark and Washington, D.C. Before boarding, consider purchasing a day pass to relax in a spacious United Club;
memberships are also available. For detailed schedule information or to book your ight, go to united.com.
SHIPSHAPE At the lakeside
getaway Hotel Eldorado
R1_p086_096_HEM0313_3PD.indd 96 08/02/2013 09:53
No.35623_Solar_Hotels 1pp.indd 1 08/02/2013 10:16
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102_HEMS_0313.indd 102 08/02/2013 14:43
Join North Americas Largest,
Fastest Growing Pet Care Franchise!
Sniff out a new opportunity!
Move over Subway,
This is the hot new franchise...
- New York Times
Call (877) 700-BARK (2275) campbowwowfranchise.com
This advertisement is not an offer of a franchise. An offering can be made by prospectus only.
Make a positive change; consider becoming a Home Care Assistance franchise owner.
Home Care Assistance is the premier provider of in-home care for seniors. We are the fastest growing, most
innovative company in the exploding senior care market. Our mission is to change the way the world ages
by enabling seniors to live happy and healthy lives at home.
Every day, 7000 seniors turn 85. Of those, 70% will need daily care for an average of 3 years. It only takes 20 clients
to operate a million dollar business. So what are you waiting for?
Now is the time to seize this golden opportunity. We still have select territories available for you to make your
mark. Consider that:
*The average Home Care Assistance location earned $493,249 in revenue during its first year of
busisness, $931,835 in year two and $1,194,366 in year three
Our $13M pilot office has grown at least 25% every year over the past 5 years
The market for home care will double in the next 5 years
Visit www.unitedhca.comand take the first step towards rewarding, lucrative business ownership.
1-702-204-1436 www.unitedhca.com
This advertisement is not an offering; an offering can only be made
by a prospectus filed with the referenced state, which filing does not
constitute approval. *See our Item 19 for more information.
Our pilot office
had $760,000
in revenue in year
one. Now, 10 years
later, it bills over
$1,000,000
per month!
Are you tired of making other people wealthy?
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Available
103_HEMS_0313.indd 1 08/02/2013 15:54
No.00000 MP Ranks No 1_1pp.indd 1 06/02/2013 09:57
?
Entertainment
& Information
ENTERTAINMENT
106 DIRECTV
108 Film & Television
112 Audio Programming
114 Crossword
116 Sudoku
INFORMATION
119 Route Maps
124 Customs & Immigration
125 Our Fleet
126 Terminal Diagrams
130 Safety & Travel Assistance
132 MileagePlus
133 Alliances & Partnerships
144 Food & Beverages
p105_HEM0313_E&ICover.indd 105 31/01/2013 10:16
DIRECTV
ENTERTAINMENT
What you want to watch
OVER 100 CHANNELS You can get more
than 100 of your favorite TV channels. From
big movies to sports to family programming,
we have the best in entertainment.
MOVIES Choose from a lineup of top Hollywood lms, including director Ang Lees critically
acclaimed adaptation of Yann Martels bestselling novel, Life of Pi (left); the behind-the-scenes
biopic Hitchcock (right); the Steven Spielbergdirected opus Lincoln; plus Cloud Atlas, Peter Pan,
Wreck-It Ralph, Argo and Chasing Mavericks. Or, browse for movies on live TV.
SATELLITE
COVERAGE AREA
Since the programming
is live from DIRECTV,
a ight may take you
out of the satellite
coverage area. If this
happens, prerecorded
TV shows and movies
will still be available.
HOW TO USE
1. Swipe your card* to begin.
2. Select your channel or movie and start watching.
3. Listen using your own headset or feel free to use the
complimentary headset provided onboard. Your purchase
is good for the entire ight, even when the aircraft door is
open before takeof, and you can turn the TV on and of
throughout your ight.
* MasterCard, Visa, American Express or Discover accepted.
TV and movies are complimentary in rst class.
Exact channel numbers and programming schedules are subject to change. DIRECTV service is not available on ights outside the continental United States. The signal may be lost in turbulence and/or if banking of the aircraft is required.
DIRECTV and United Airlines are not responsible for interruptions of service that are beyond our control including, without limitation, acts of nature, power failure or any other cause. 2013 DIRECTV Inc. DIRECTV and the Cyclone
Design logo are registered trademarks of DIRECTV Inc. All other trademarks and service marks are the property of their respective owners.
DIRECTV IN FLIGHT allows you to select from
more than 100 channels of live television along
with a full slate of blockbuster Hollywood movies,
sitcoms and dramas. Purchase DIRECTV and
stay entertained for your entire ight.
Available on select 737 and 757 aircraft
Your favorite TV channels
A&E 265
ABC FAMILY 311
ANIMAL 282
BBCA 264
BeIN 620
BET 329
BIG 10 610
BIO 266
BLOOMBERG 353
BOOM 298
BRAVO 237
CARTOON 296
CBS 390
CENTRIC 330
CHILLER 257
CLOO 308
CMT 327
CNBC 355
CNN 202
COMEDY 249
COOK 232
C-SPAN 350
C-SPAN2 351
CW 394
DEST 286
DISCOVERY 278
DISNEY 290
DISNEY JR. 289
DISNEY XD 292
DIY 230
E! 236
ESPN 206
ESPN CLASSIC 614
ESPN2 209
ESPNEWS 207
ESPNU 208
FOOD 231
FOX 398
FOX BUSINESS 359
FOX MOVIE 258
FOX NEWS 360
FOX SOCCER 619
FUEL 618
FX 248
GALA 404
GOLF 218
GOSPEL 338
GSN 233
H2 271
HALLMARK 312
HGTV 229
HISTORY 269
HLN 204
HUB 294
INVESTIGATION 285
LEARNING 280
LIFETIME 252
LIFETIME MOVIE 253
LINK 375
MILITARY 287
MLB NETWORK 213
MSNBC 356
MTV 331
MTV2 333
NAT GEO 276
NBC 392
NBC SPORTS 220
NFL NETWORK 212
NICK 299
NICK JR. 301
NICK TOON 302
NRB 378
OUTDOOR 606
OVATION 274
OXYGEN 251
RED ZONE 703
REELZ 238
RURAL TV 345
SCIENCE 284
SOAP 262
SPEED 607
SPIKE 241
SPORTSMAN 605
STYLE 235
SYFY 244
TBS 247
TEEN NICK 303
TENNIS 217
TNT 245
TRAVEL 277
TRUTV 246
TURNER MOVIE 256
TV GUIDE 273
TV LAND 304
TVG 602
TWC 362
UNI SPORTS 625
UNIVISION 402
USA 242
VH1 335
VH1 CLASSIC 337
WGN 307
WORD 373
GROUP
DISCOUNT
Traveling with
family or friends?
Swipe the same card
on three or more
screens and receive
$2 of each purchase.
p106_HEM0313_DIRECTV.indd 106 31/01/2013 10:17
We make our members feel like VIPs
wherever they are in the world.
With my Gold Status I feel like one too,
from being the first to check in,
to being the first to take my seat on the plane.
Ive earned it.
Fiona Foxon Global Brand Ambassador to the Quintessentially Group,
and Star Al l i ance Gol d Status.
staralliance.com
No.00000 Star Alliance 1pp.indd 1 06/02/2013 09:58
Films DOMESTIC AND INTERNATIONAL FLIGHTS WILL SHOW THE FOLLOWING MOVIES
EASTBOUND WESTBOUND
NORTH AMERICA
MAR.
1-15
Hitchcock [T] Skyfall [T]
MAR.
16-31
Silver Linings Playbook [T] Life of Pi
HAWAII
MAR.
1-15
Silver Linings Playbook [T] Life of Pi
MAR.
16-31
Hitchcock [T] Skyfall [T]
SOUTHBOUND NORTHBOUND
LATIN AMERICA
& CARIBBEAN
MAR.
1-15
Skyfall [T] Hitchcock [T]
MAR.
16-31
Life of Pi Silver Linings Playbook [T]
Film & Television
ENJOY THESE MOVIES AND
SHOWS ON THE MAIN SCREEN
FILMS ARE SHOWN on ights of three hours or
longer. Movies are available on most 737, 747,
757, 767, 777, A319 and A320 aircraft ights.
Schedules and selections are subject to change.
En el canal 10 encontrar pelculas y programas de
televisin disponibles en Espaol.
ENTERTAINMENT
Television SELECT FLIGHTS MAY FEATURE THE FOLLOWING TELEVISION PROGRAMMING
Go On
New Girl [T]
Shark Tank
Ultimate Aquariums
How I Met Your Mother [T]
Man Caves
Parks and Recreation [T]
The Mentalist [T]
The Big Bang Theory [T]
Up All Night
Chopped
Auction Kings
Two and a Half Men [T]
The Of ce [T]
In Vogue: The Editors Eye [T]
Pawn Stars
[T] = Adult themes
Flights between Chicago or Denver and Hawaii will show both lms.
Select lms are shown on ights within Micronesia and on intra-Asia ights on 737 and 777 aircraft.
Wi-Fi update
Wi-Fi installations have begun on select aircraft, and we are working with our partners to
complete certications for additional aircraft types. We plan to have more than 300 aircraft
ying with Wi-Fi by the end of this year, and more than 500 by the end of 2014.
Follow our installation progress at united.com/wifi.
R1_p108-111_HEM0313_FilmTV.indd 108 08/02/2013 09:41
MOST FILMS HAVE BEEN EDITED for
airline use. However, customer
discretion is still advised. Content
guidelines are provided as a courtesy
to help our customers decide
whether to view a lm.
CUSTOMERS ARE WELCOME to view
their own video entertainment aboard
a United aircraft as long as they are
able to show that the programming
has an MPAA rating of R or less.
WHAT DO YOU THINK of our
programming? Were open to
suggestions. Please send them
to play@united.com or visit
united.com/play.
Hitchcock [T]
Set during the making of Alfred Hitchcocks seminal thriller,
Psycho, this biopic focuses on the true love story of the
hugely inuential British suspense director and his wife and
longtime creative partner, Alma Reville.
FEATURING Anthony Hopkins, Helen Mirren
DIRECTED BY Sacha Gervasi
Silver Linings Playbook [T]
After a stint in a mental institution, Pat wants nothing more
than to get his old life back, including reuniting with his
estranged wife. Then Pat meets Tifany, a mysterious girl
with problems of her own, and things get complicated.
FEATURING Jennifer Lawrence, Bradley Cooper
DIRECTED BY David O. Russell
Life of Pi
Marooned on a lifeboat in the middle of the ocean after
escaping a sinking cargo ship, a young Indian man named
Pi forms an unexpected connection with one of the ships
other survivors, a fearsome Bengal tiger.
FEATURING Suraj Sharma, Irrfan Khan, Adil Hussain
DIRECTED BY Ang Lee
Skyfall [T]
Superspy James Bond nds his loyalties tested when the
past comes back to haunt his boss, M. But as MI6 itself
comes under attack, 007 must track down and destroy the
threat, no matter how personal the cost.
FEATURING Daniel Craig, Judi Dench, Javier Bardem
DIRECTED BY Sam Mendes
1 hr.
38 min.
2 hr.
1 min.
2 hr. 2 hr.
p108-111_HEM0313_FilmTV.indd 109 31/01/2013 10:17
Film & Television
THE FOLLOWING FILMS ARE AVAILABLE
ON INTERNATIONAL FLIGHTS
(G) German
(J) Japanese
(C) Chinese
(K) Korean
B747 Mainscreen Programming
FROM U.S. TO U.S.
U.K.
Hitchcock [T] 1 hr., 38 min.
Silver Linings Playbook [T] 2 hr.
2 hr.
Alex Cross [T] 1 hr., 39 min.
2 hr.
Skyfall [T] 2 hr.
Life of Pi 2 hr., 1 min.
2 hr.
Here Comes the Boom 1 hr., 45 min.
2 hr.
GERMANY
Hitchcock (G) [T] 1 hr., 38 min.
Silver Linings Playbook (G) [T] 2 hr.
2 hr.
Alex Cross (G) [T] 1 hr., 39 min.
Chasing Mavericks (G) 1 hr., 56 min.
2 hr.
Skyfall (G) [T] 2 hr.
Life of Pi (G) 2 hr., 1 min.
2 hr.
Here Comes the Boom (G) 1 hr., 45 min.
Wreck-It Ralph (G) 1 hr., 41 min.
2 hr.
AUSTRALIA
Skyfall [T] 2 hr.
2 hr.
Life of Pi 2 hr., 1 min.
2 hr.
Here Comes the Boom 1 hr., 45 min.
Wreck-It Ralph 1 hr., 41 min.
2 hr.
Hitchcock [T] 1 hr., 38 min.
2 hr.
Silver Linings Playbook [T] 2 hr.
2 hr.
Alex Cross [T] 1 hr., 39 min.
Chasing Mavericks 1 hr., 56 min.
2 hr.
JAPAN &
SOUTH KOREA
Skyfall (J, K) [T] 2 hr.
2 hr.
Life of Pi (J, K) 2 hr., 1 min.
2 hr.
Here Comes the Boom (J, K) 1 hr., 45 min.
Wreck-It Ralph (K) 1 hr., 41 min.
2 hr.
Hitchcock (J, K) [T] 1 hr., 38 min.
2 hr.
Silver Linings Playbook (J, K) [T] 2 hr.
2 hr.
Alex Cross (J, K) [T] 1 hr., 39 min.
Chasing Mavericks (J, K) 1 hr., 56 min.
2 hr.
CHINA &
HONG KONG
Skyfall (C) [T] 2 hr.
2 hr.
Life of Pi (C) 2 hr., 1 min.
2 hr.
Here Comes the Boom (C) 1 hr., 45 min.
Wreck-It Ralph (C) 1 hr., 41 min.
2 hr.
Hitchcock (C) [T] 1 hr., 38 min.
2 hr.
Silver Linings Playbook (C) [T] 2 hr.
2 hr.
Alex Cross (C) [T] 1 hr., 39 min.
Chasing Mavericks (C) 1 hr., 56 min.
2 hr.
FROM JAPAN TO JAPAN
THAILAND,
TAIWAN &
SINGAPORE
*THAILAND
AND SINGAPORE
FLIGHTS ONLY
Trouble With the Curve (J, C) [T] 1 hr., 51 min.
The Words* (C) [T] 1 hr., 37 min.
2 hr.
Pitch Perfect (J, C) [T] 1 hr., 52 min.
Arbitrage* (J, C) [T] 1 hr., 47 min.
2 hr.
ENTERTAINMENT
INTERNATIONAL LANGUAGE TRACKS (G) Synchronisierte
Versionen finden Sie auf Kanal 2 und 3 (wenn verfgbar).
(J) 2
(C)
23 (K) 2,3

2 hr. = Two-hour block of television
[T] = Adult themes
p108-111_HEM0313_FilmTV.indd 110 31/01/2013 10:19
Trouble With the Curve [T]
To avoid being forced out of the job he loves, an aging
baseball scout must rely on his estranged daughter for help.
FEATURING Clint Eastwood, Amy Adams, John Goodman
DIRECTED BY Robert Lorenz
Wreck-It Ralph
A reluctant video-game villain attempts to become a hero,
only to nd hes unleashed chaos in the arcade.
VOICES BY John C. Reilly, Jack McBrayer, Jane Lynch
DIRECTED BY Rich Moore
1 hr.
51 min.
1 hr.
41 min.
Here Comes the Boom
As school cutbacks loom, biology instructor Scott Voss
raises money by becoming a mixed martial arts ghter.
FEATURING Kevin James, Salma Hayek, Henry Winkler
DIRECTED BY Frank Coraci
Pitch Perfect [T]
Campus newcomer Beca leads her schools singing group in
a bid to rule the cutthroat world of college a cappella.
FEATURING Anna Kendrick, Brittany Snow, Rebel Wilson
DIRECTED BY Jason Moore
1 hr.
45 min.
1 hr.
52 min.
Alex Cross [T]
A D.C. homicide detective is pushed to his psychological
and moral limits when a diabolical foe hits close to home.
FEATURING Tyler Perry, Matthew Fox, Rachel Nichols
DIRECTED BY Rob Cohen
Chasing Mavericks
Aided by a veteran surfer, a teen embarks on a quest to ride
some of the biggest and most dangerous waves in the world.
FEATURING Gerard Butler, Jonny Weston, Elisabeth Shue
DIRECTED BY Michael Apted and Curtis Hanson
1 hr.
39 min.
1 hr.
56 min.
DIGITAL MEDIA LOADING occurs between
the 25th of one month and the 5th of
the following month. As a result, please
understand if your ight features a
diferent lineup before or after the start
of each month.
p108-111_HEM0313_FilmTV.indd 111 31/01/2013 10:19
Audio
Programming
ENTERTAINMENT
Audio Mixes
Featuring songs by Roy
Orbison, Cream, Fleetwood
Mac and more
Featuring songs by Meat Loaf,
Toto, Cheap Trick and more
Featuring songs by
Duran Duran, Tifany,
Starship and more
Featuring songs by Brian
Eno, Enya, Runestone
and more
Featuring compositions
performed by orchestras from
New York to Stuttgart
Featuring songs by Martina
McBride, Trace Adkins, Toby
Keith and more
Featuring Chinese popular
music including cantopop
and mandopop
Featuring a chronology
of songs by John Lennon
Featuring songs by DJ Fresh,
David Guetta, Duck Sauce
and more
Featuring songs by Joss
Stone, Snow Patrol, Josh
Groban and more
Featuring songs by Ella
Fitzgerald, Julie London,
George Benson and more
Featuring songs by
Exile, AKB48, Sukima
Switch and more
Featuring songs by Elvis
Presley, Bobby Darin,
the Shirelles and more
Featuring songs by
Adele, Beyonc, Lady
Gaga and more
Featuring songs by Miley
Cyrus, Justin Bieber, Selena
Gomez and more
Download the
complete playlist at
www.united.com/play.
Featuring songs by Super
Junior, Girls Generation and
Wonder Girls
Featuring songs by Johnny
Pacheco, Sergio Mendes
and more
Featuring songs by Paramore,
Foo Fighters, Sublime With
Rome and more
Featuring songs by Akon,
Jordin Sparks, John Legend
and more
Podcasts
Stimulate your curiosity and learn something new during your ight. Some of the most engaging content from American Public Media and Quick and
Dirty Tips is now available on aircraft with personal on-demand entertainment. Tune in and enjoy! Note: May be listed under All music on some aircraft.
p112-113_HEM0313_Audio.indd 112 31/01/2013 10:19
Audio Channels by Aircra
CHANNEL 777
SELECT
A320
A319
& A320
747
737
& 757-300
757 & 767
1
Movie
(English)
Movie
(English)
Movie
(English)
Movie
(English)
Movie
(English)
Movie
(English)
2
Todays hits Todays hits Todays hits
Movie
(Dubbed)
Todays hits Todays hits
3
R&B R&B R&B
Movie
(Dubbed)
R&B R&B
4
Classical 60s Classical Classical Classical Classical
5
Country Country Country Country Country Country
6
60s Classical 60s 60s 60s
7
70s 70s 70s 70s 70s
8
80s 80s 80s 80s 80s
9
From the
ight deck
From the
ight deck
From the
ight deck
From the ight
deck or R&B
From the
ight deck or
Modern rock
10
Movie
(Dubbed)
Movie
(Dubbed)
Movie
(Dubbed)
Todays hits
Movie
(Dubbed)
Movie
(Dubbed)
11
Modern rock Modern rock 60s Teen pop Modern rock
12
Latin Latin 70s K-pop
Latin or J-pop
on Micronesia
ights
13
Dance Dance 80s J-pop
14
Ambient Ambient Modern rock C-pop
15
Artist spotlight Artist spotlight Artist spotlight
16
Jazz
17
J-pop
18
Easy listening
19
Teen pop
CHANNEL 9 Listen for your ight number to hear live
communication between the ight deck and FAA air traf c
control. This feature, unique to United, may not be available
on all ights, including oceanic crossings with limited audio
communication. Available at your captains discretion.
p112-113_HEM0313_Audio.indd 113 31/01/2013 10:20
ACROSS
1 Skedaddled
5 Elbows site
8 ___ de Triomphe
11 Prelude to a duel
15 Bouquet tosser
16 Agonizing
18 Back biter
20 Events, happenings, etc.
21 Italian dish cooked with
broth
22 Online newsgroup
system
24 Foot part
25 Day to remember
26 Prod
28 Expert
29 Flood preventer (U.K. var.)
30 Electrifying swimmer
32 Live
35 Summary
37 Enrich
39 Propose
41 Characteristic carrier
42 Pal
45 Place to hibernate
47 Exhausted
49 Tell tales
51 Casino wheel game
53 Fables message
55 Wrangler alternative
56 Outt
57 Lowlife
59 Ofering to the church
64 Hardened
65 Governors domain
66 Yacht
67 Reason for overtime
68 Tucked in
70 Campre ofering,
perhaps
72 Lash mark
73 Aero or para nish
74 Feudal slave
75 Once more
76 Road crew supply
77 South Carolinas
state tree
79 Cut corners
80 Gilbert and Sullivan title
character
83 Bonanza nd
84 Psycho setting
86 Dashboard display
88 Parsnip, e.g.
92 Peel
93 Glaziers item
94 Outward ow
95 Be a monarch
96 In the country
98 Snafu
100 Take down a peg
102 Swan Lake, e.g.
105 Operative
106 Slacken
110 Film directors cry
111 Complain
113 Plaster base
115 Candy treat
117 Stereo setting
119 Dwell on
122 Laughable
123 Water nymph
124 Steel source
125 One in a gaggle
126 Render ___ Caesar ...
127 Bill
128 Traf c stopper
129 Dry as dust
DOWN
1 Search for arms
2 Doorframe support
3 Barely beat
4 ___ Housewives
5 Tax-ling month
6 Police action
7 Scrooge
8 Back
9 Same old, same old
10 Sun blockers
11 Very pleased with
oneself
12 Winners victim
13 Hearty brew
14 Nostrum
15 Scrawny
17 Mr. Potato Head
accessory
19 Take back
20 ___ not!
23 Portable dwelling
27 Harness strap
31 Polish language
33 Future fungus
34 Wee bit
36 Everglades wader
38 Watchful
40 Soapmakers need
42 Lingerie buy
43 Nonsense
44 Surpass in the market
46 Road stop convenience
47 Suf x with black
or silver
48 Many a sitcom mom
of yore
50 Harvest
52 Told a whopper
54 Tots treat
58 Bringing up the rear
60 Blessing
61 Go over again
62 Fix a squeak
63 Safety device
65 Seasoned sailor
66 Lambaste
68 Nile reptile
69 Flufy accessory
70 Celestial streaker
71 Like a gymnast
72 Boat trailer?
74 Dustin Hofman lm
76 Lifes partner
78 Customs
79 Hold of
80 Fat cat
81 Cotillion girl
82 Globe
85 Its worn by some Libras
87 Like many a cellar
88 Plot of land
89 Tigers school
90 Mesa relative
91 Oompah maker
97 Lewis Carroll critter
99 High-tech detector
101 Showy display
103 Flair
104 Small drum with a fe
105 Rip up
107 Bad treatment
108 Hot under the collar
109 Conclusion
112 Fix up
114 Dashed
116 Double-reed instrument
118 Coal container
120 Ballpark g.
121 High return
ENTERTAINMENT
C
R
O
S
S
W
O
R
D

P
U
Z
P
U
Z

P
U
Z
Z
L
E
S
ALL THEME CLUES ARE IN BOLD
If you ll in the crossword, please take
the magazine with you so its replaced.
Answers on page 64
Crossword
SHADES OF WHITE
BY GREG BRUCE
R1_p114-116_HEM0313_Puzzles.indd 114 08/02/2013 09:43
SmileTexas
was created a decade ago to

cater to those seeking the fnest in cosmetic,
reconstructive or implant dentistry. Now, after
completing thousands of Smile-Makeovers,
we can confdently say our passion for these
types of dentistry has been a huge success.
n fact, guests routinely fy from around the
world to visit SmileTexas
because they trust

our experience and can get all the work they
need completed in one offce.
To schedule a Complimentary Consultation:
877.645.SMILE (7645) Within The U.S.A.
281.265.SMILE (7645) Outside The U.S.A.
Express Service SmiIe Makeovers avaiIabIe
for most cosmetic cases (call for details).
DentaI ImpIants pIaced using Teeth-by-Tonight!
Implants and replacement teeth in one procedure

for full upper or lower smile replacement.
Advanced sedation aIternatives aIIow us
to compIete many treatments in one visit.
FuII mouth reconstruction.
AII-incIusive fees quoted (no surprises!).
Last Time You Pay policy.
Saturday consuItations.
CompIimentary airport to hoteI town car
service for out-of-town guests.
AII photographs courtesy of actuaI SmiIeTexas patients. Visit SmiIeTexas.com to see our extensive smiIe gaIIery.
A Few Days
In Houston
Gets You A
Smile As Big
As Texas!
S mi l e T e x a s . c o m
Because Experience Matters.
Dr. Rick L. KIine

Dr. Bret Davis
Services by Texas licensed general dentists. Results may vary.
No.00000 Smile_Texas 1pp.indd 1 11/01/2013 14:53
1. EASY
3. MEDIUM
2. MEDIUM
ANSWERS
1.
2.
3.
4.
4. HARD
See all details, or order VT100 online: www.RichardSolo.com
Includes case, 11,000 mAh backup battery with 3 USB ports, and cable managers!
FREE SHIPPING Just enter the discount code united at checkout!
ENTERTAINMENT
S
U
D
O
K
U

P
U
Z
P
U
Z

P
U
Z
Z
L
E
S
Sudoku
THE NUMBERS GAME
BY REIKO MCLAUGHLIN
p114-116_HEM0313_Puzzles.indd 116 06/02/2013 10:44
SI N G LE, SUC C ESSFUL, SELEC TI V E. . . SI M P LY TO O BUSY ?
Beverly Hills | San Francisco | Las Vegas | La J olla | Scottsdale | Seattle | New York | Chicago | Dallas
Houston | Boston | Atlanta | Washington DC | Denver | West Palm Beach | Stockholm | London
making love happen ... since 1986
Awarded Top Global Matchmaker 2010 & 2011
Amber Kelleher-Andrews
CEO
www.kelleher-international.com / +1.415.332.4111
J ill Kelleher & Amber Kelleher-Andrews
Mother/Daughter Matchmaking team
No.33142 Kelleher International.indd 1 03/08/2012 10:56
Taking high tech
to new altitudes.
Take it up a notch with the United app. Purchase tickets, check in, and see your ight
status all with the touch of a nger. Plus, you can monitor and choose to have automatic
ight status updates sent directly to your mobile device, and much more.
Make the United app your
on-the-go travel center.
Scan to download our app
No.00000 Taking High Tech 1pp.indd 1 06/02/2013 09:56
1:00 pm
2:00 pm 3:00 pm 4:00 pm 5:00 pm
12:00
NOON
11:00 am
10:00 am
9:00 am 8:00 am 7:00 am 6:00 am 5:00 am 4:00 am 3:00 am 2:00 am 11:00 pm 10:00 pm 9:00 pm 8:00 pm 7:00 pm 6:00 pm
4:00
4:00
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2:00 pm
3:00 pm 2:00 pm 1:00 pm 12:00 pm 11:00 am 10:00 am 9:00 am
4:00 pm
8:00 am 7:00 am 6:00 am 5:00 am
4:00 am
3:00 am 2:00 am 1:00 am 12:00
MON.
11:00 pm 10:00 pm
8:00 pm
9:00 pm 7:00 pm
6:00
5:30
9:30
3:30
5:00
5:00
6:00 pm
8:00 pm
9:00 pm
9:30 pm
1:00
2:00
12:00
World time zones shown in
Standard Time.
10:00 am
1:00 pm
12:00
MIDNIGHT
MIDNIGHT
12:00
SUN.
2:00 pm
I
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n
a
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a
l

D
a
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e

L
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1:00 am
PACIFIC OCEAN
ARCTIC OCEAN ARCTIC OCEAN
INDIAN OCEAN
INDIAN OCEAN
ATLANTIC OCEAN
Arabian Sea
C
a
s
p
i
a
n

S
e
a
Black Sea
Hudson
Bay
South China
Sea
Coral
Sea
Tasman
Sea
Mediterranean Sea
Okayama
KENYA
ETHIOPIA
ERITREA
SUDAN
SOUTH
SUDAN
EGYPT
NIGER
MAURITANIA
MALI
NIGERIA
SOMALIA
NAMIBIA
LIBYA
CHAD
SOUTH AFRICA
TANZANIA
CONGO
ANGOLA
ALGERIA
MADAGASCAR
MOZAMBIQUE
BOTSWANA
ZAMBIA
GABON
CENTRAL AFRICAN
REPUBLIC
TUNISIA
MOROCCO
UGANDA
SWAZILAND
LESOTHO
MALAWI
BURUNDI
RWANDA
TOGO
BENIN
LIBERIA
SIERRA LEONE
GUINEA
BURKINA
FASO
GAMBIA
CAMEROON
SAO TOME
& PRINCIPE
ZIMBABWE
DEM. REP.
CONGO
EQUATORIAL GUINEA
WESTERN SAHARA
DJIBOUTI
SENEGAL
GUINEA BISSAU
CANARY ISLANDS
COMOROS
GHANA
TURKEY
CYPRUS
JORDAN
ISRAEL
LEBANON
ARMENIA
GEORGIA
QATAR
U. A. E.
YEMEN
SYRIA
IRAQ
IRAN
OMAN
SAUDI ARABIA
AZER.
KYRGYZSTAN
TAJIKISTAN
AFGHAN.
PAKISTAN
INDIA
KAZAKHSTAN
TURKMENISTAN
UZBEKISTAN
NEPAL
BHUTAN
BANGLADESH
SRI LANKA
CHINA
BURMA
THAILAND
CAMBODIA
VIETNAM
LAOS
MALAYSIA
PAPUA
NEW GUINEA
BRUNEI
PHILIPPINES
TAIWAN
I N D O N E S I A
JAPAN
S. KOREA
N. KOREA
NEW
ZEALAND
NEW CALEDONIA
FIJI
AUSTRALIA
RUSSIA
MONGOLIA
RUSSIA
FINLAND
SWEDEN
NORWAY
GREENLAND
ICELAND
U.S.A.
CANADA
MEXICO
ALASKA
(U.S.)
PANAMA
NIC.
COSTA
RICA
ARGENTINA
BOLIVIA
COLOMBIA
VENEZUELA
PERU
BRAZIL
FRENCH GUIANA
SURINAME
GUYANA
CHILE
ECUADOR
PARAGUAY
URUGUAY
FRANCE
GERMANY
FRENCH POLYNESIA
WESTERN SAMOA
POLAND
AUSTRIA
UKRAINE
ROMANIA
MOLDOVA
GREECE ALB.
SERB.
SWITZ.
SPAIN
PORTUGAL
UNITED
KINGDOM
LITH.
LAT.
BOS.-
HER.
BELARUS
MONT.
MALDIVES
SEYCHELLES
KOS.
CAPE VERDE
ISLANDS
MARSHALL ISLANDS
FEDERATED STATES OF MICRONESIA
COMMONWEALTH OF
NORTHERN MARIANA ISLANDS
Bangalore
Trivandrum
Colombo
Chennai
(Madras)
Cochin
Kozhikode
Coimbatore
Mangalore
East London
Abidjan Malabo
Douala
Yaounde
Libreville
Sao Tome
Luanda
Johannesburg
Port
Elizabeth
Mah
Windhoek
Cities served by select airline
partners that are not visible
on the map:
Manzini, Swaziland
Durban, South Africa
Maputo, Mozambique
Harare, Zimbabwe
Lilongwe, Malawi
Harare
Lusaka
Lubumbashi
Maseru
Manzini
Maputo
Durban
Kigali
Bujumbura
Nairobi
Entebbe
Dar Es Salaam
Gaborone
Kinshasa
Lilongwe
Cotonou
Ouagadougou
Conakry
Abuja
Monrovia
Freetown
Bissau
Khartoum
Cape Town
Dakar
Sal
Banjul
Asmara
Addis Ababa
Sanaa
Kolkata
Kathmandu
Lucknow
Pune
Nagpur
Raipur
Ahmedabad
Indore
Peshawar
Karachi
Muscat
Islamabad
Lahore
Jaipur
Chandigarh
Goa
Tbilisi
Baku
Ashgabat
Krasnodar
Yerevan
Erbil
Alma-Ata
Astana
Bishkek
Tashkent
Dushanbe
Amman
Cairo
Luxor
Jeddah
Riyadh Doha
Abu Dhabi
Tehran
Baghdad
Larnaca
Adana
Gaziantep
Beirut
Damascus
Istanbul
Ankara
Kayseri Izmir
Tirana
Tromso
Kristiansund
Trondheim
Oulu
Vaasa
Turku Helsinki
Tallinn
Gdansk
Malmo
Warsaw
Krakow
St. Petersburg
Vilnius
Minsk
Kiev
Kosice
Chisinau
Bucharest
Sofia
Skopje
Malta
Tripoli
Algiers
Casablanca
Funchal
Tunis
Ekaterinburg
Reykjavik
Cartagena
Guayaquil
Medellin
Bucaramanga
Cali
Maracaibo
Valencia
Santa Cruz
Campo
Grande
Cordoba
Iguassu Falls
Cuzco
Brasilia
Fortaleza
Salvador
Recife
Belo Horizonte
Curitiba
Santiago
Porto Alegre
Montevideo
Manaus
Florianopolis
Kota Kinabalu
Harbin
Changchun
Shenyang
Dalian
Qingdao
Zhengzhou
Nanning
Okinawa
Kuala Lumpur
Ulaanbataar
Tianjin
Chongqing
Changsha
Guangzhou
Hangzhou
Fuzhou
Xiamen
Nanjing
Chengdu
Wuhan
Wenzhou
Guiyang
Kunming
Shenzhen
Macau
Hanoi
Vientiane
Chiang Mai
Yangon
Phuket
Phnom Penh
Penang
Jakarta
Denpasar Bali
Luzon Island
Miyazaki
Pusan
Kumamoto
Kagoshima
Nagasaki
Matsuyama
Oita
Ishigaki
Pyongyang
Kochi
Cheju
Baotou
Rarotonga
Rotorua
Brisbane
Queenstown
Wellington
Auckland
Christchurch
Dunedin
Darwin
Adelaide
Palmerston North
Napier-Hastings
Blenheim
Nelson
Norfolk Island
Noumea
Port Vila
Nuku Alofa
Apia
Niue
Pago Pago
Komatsu
Tenerife
Las Palmas
Riga
Belgrade
Alta
Lome
Lulea
Molde
Ostersund
Rhodes
Umea
Alexandria
Jammu
Antalya
Bodrum
Benghazi
Bloemfontein
Batumi
Bandar Seri Begawan
Cebu
Chiang Rai
Donetzk
Ercan
Goiania
Haikou
Hat Yai
Hefei
Hamilton
Horta
Dhaka
Guwahati
Agartala
Amritsar
Juba
Kano
Krabi
Khabarovsk
Khon Kaen
Guilin
Mashad
Nador
Ningbo
Odessa
Gold Coast
Oran
Patna
Port Harcourt
Bamako
Pointe Noire
Papeete
Perth
Copenhagen
Macei
Natal
Hohhot
Fukuoka Fukuoka
Nassau
Chihuahua
Torreon
Durango
Saltillo
Monterrey
Tampico
Aguascalientes
Manzanillo
Ixtapa/Zihuatanejo
Oaxaca
Acapulco
Puebla
Huatulco
Villahermosa
Veracruz
Queretaro
Belize
Guatemala City
San Salvador
San Pedro Sula
Managua
Liberia
Roatan
Ciudad del
Carmen
Tegucigalpa
Montego
Bay
Grand Cayman
Bermuda
Punta
Cana
Aguadilla
San Juan
Caracas
Bonaire
Port-of-Spain
Puerto
Plata
Aruba
Panama
City
Morelia
Puerto Vallarta
Mexico City
Los Cabos
Cozumel
Puerto Vallarta
Los Cabos
Mexico City
Tuxtla
Gutirrez
Providenciales
Guadalajara
Port-au-
Prince
Nagoya
Sendai
Sapporo
Osaka
Saipan
Rota
Majuro
Yap
Palau
Chuuk (Truk)
Pohnpei
Kosrae
Kwajalein
Manila
Nadi
Anchorage
Fairbanks
Lima
Madrid
Stockholm
Manchester
Barcelona
Edinburgh
Hamburg
Oslo
Milan
Berlin
Athens
New York (La Guardia)
Hong Kong
Cairns
Munich
Hong Kong
Ho Chi Minh City
(Saigon)
Singapore
Taipei
Honolulu
Seattle
Rio de Janeiro
Buenos Aires
Kuwait
Rome
Amsterdam
Dubai
Brussels
Geneva
Moscow
GUAM
NEW YORK (NEWARK)
HOUSTON
(INTERCONTINENTAL)
CLEVELAND
TOKYO
SAN FRANCISCO
LOS ANGELES
CHICAGO
(OHARE)
DENVER
WASHINGTON, DC
(DULLES)
Niigata
Shannon
Lisbon
Dublin
Belfast
Birmingham
Glasgow
Mumbai
Delhi
Shanghai
Beijing
Frankfurt
Paris
Seoul
Bangkok
Paris
London
Bahrain
Sydney
Melbourne
Dammam
Hiroshima
Tel Aviv
Quito
Accra
Lagos
Kuwait
Stuttgart
Austin
San Antonio
Cork
Barranquilla
Santo
Domingo
St. Thomas
St. Maarten
Antigua
SPAIN
PORTUGAL
FRANCE
ITALY
SWITZ.
IRELAND
NORTHERN
IRELAND
UNITED
KINGDOM
BELGIUM
NETH.
GERMANY
DENMARK
NORWAY
SWEDEN
FINLAND
ESTONIA
LATVIA
LITHUANIA
POLAND
BELARUS
RUSSIA
UKRAINE
ROMANIA
GREECE
BULGARIA
MAC.
ALBANIA
CZECH
REPUBLIC
SLOVAKIA
AUSTRIA
SERBIA
BOS. -
HERZ.
SCOTLAND
ENGLAND
WALES
MALTA
KOS.
Atlantic
Ocean
Mediterranean Sea
Toulouse
Sevilla
La Coruna
Malmo
Palma
Ibiza
London
(Gatwick)
Newcastle
Aalborg
Aarhus
Billund
Luxembourg
Zagreb
Ljubljana
Valencia
Bilbao
Lisbon
Porto
Turin
Lyon
Paris
London
Oslo
Copenhagen
Hamburg
Brussels
Hannover
Frankfurt
Nuremberg
Milan
Venice
Pisa
Rome
Trieste
Istanbul
Bucharest
Vienna
Munich
Prague
Warsaw
Helsinki
Luga
Berlin
Bremen
Klagenfurt
Linz
Salzburg
Sofia
Sarajevo
Cologne
Dresden
Verona
Vilnius
Katowice
Nice
Stuttgart
Riga
Stavanger
Ancona
Dublin
Bologna
Florence
Genoa
Stockholm
Amsterdam
Basel
Aberdeen
Edinburgh
Belfast
Birmingham
Bergen
Glasgow
Manchester
Skopje
Belgrade
Shannon
Cork
Izmir
Leipzig
Budapest
Gdansk
Friedrichshafen
Muenster
Heraklion
Palanga
Rhodes
Thessaloniki
Dubrovnik
Alicante
Alexandroupolis
Cluj-Napoca
Esbjerg
Mikonos
Kaliningrad
La Romana Palermo
Madrid
Faro
Marseille
Naples
Bristol
Gothenburg
Barcelona
Geneva
MEXICO
PANAMA
NIC.
COSTA
RICA
COLOMBIA
VENEZUELA
MEXICO
PANAMA
NIC.
COSTA
RICA
COLOMBIA
VENEZUELA
Tobago
Grenada
Barbados
St. Lucia
Pointe a Pitre
Providenciales
Port-au-
Prince
Kingston
San Andres
Island
Havana
Guaymas
Hermosillo
St. Kitts
Providenciales
Santiago
Havana
Jalapa
Lazaro
Cardenas
Mexico
City
Tepic
Ciudad Victoria
Poza Rica
Matamoros
Piedras
Negras
Mayagez
Punta
Cana
Tortola
St. Croix
Ponce
Nevis
Anguilla
Vieques
Aruba
Belize
Guatemala City
San Salvador
PACIFIC OCEAN
Tegucigalpa
San Pedro Sula
Managua
Liberia
Panama City
Roatan
Montego
Bay
Grand Cayman
St. Thomas
Antigua
St. Maarten
Caracas
Bonaire
Port-of-Spain
Puerto
Plata
Nassau
to
New York
(Newark)
to
Cleveland
to
New York
(La Guardia)
to
Washington
(Dulles)
to
New York
(Newark)
to
Denver
to
San Francisco
to
Los Angeles
Belize
HOUSTON
(INTERCONTINENTAL)
Guatemala City
San Salvador
PACIFIC OCEAN
Tegucigalpa
San Pedro Sula
Managua
Liberia
Roatan
Montego
Bay
Grand Cayman
Aguadilla
Puerto
Plata
Nassau
to
Los Angeles
Veracruz
Queretaro
Manzanillo
Ixtapa/Zihuatanejo
Puerto Vallarta
Los Cabos
Guadalajara
Chihuahua
Cozumel
Torreon
Oaxaca
Acapulco
Durango
Saltillo
Puebla
Morelia
Ciudad del
Carmen
Monterrey
Los Cabos
Cozumel
Villahermosa
Tampico
Aguascalientes
Ciudad del
Carmen
Huatulco
Santo Domingo
Bermuda
San Juan
Samana
Martinique
Puerto
Escondido
Austin
San
Antonio
Route lines reflect flights operated by United Airlines
and/or its regional partners. For accurate flight
schedules, please see www.united.com.
2013 United Air Lines, Inc. All Rights Reserved.
0313
United/United Express
United Seasonal Service
United Future Service
United Hub (Red All Caps)
Cities served
Cities served by select airline partners
Time zone boundary
CITY
Route Maps
INTERNATIONAL CITIES
Route lines do not reect actual ight path
p119-124_HEM0313_Routemaps.indd 123 31/01/2013 10:21
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2:00 pm 3:00 pm 4:00 pm 5:00 pm
12:00
NOON
11:00 am
10:00 am
4:00
4:00
5:00 pm
6:00 pm
5:30
4:30
2:00 pm
3:00 pm 2:00 pm 1:00 pm 12:00 pm 11:00 am 10:00 am 9:00 am
4:00 pm
8:00 am 7:00 am 6:00 am 5:00 am
4:00 am
3:00 am 2:00 am 1:00 am 12:00
MON.
11:00 pm 10:00 pm
8:00 pm
9:00 pm 7:00 pm
6:00
5:30
9:30
3:30
5:00
5:00
6:00 pm
8:00 pm
9:00 pm
9:30 pm
1:00
2:00
12:00
Standard Time.
10:00 am
1:00 pm
12:00
MIDNIGHT
MIDNIGHT
12:00
SUN.
2:00 pm
I
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n
a
t
i
o
n
a
l

D
a
t
e

L
i
n
e
1:00 am
PACIFIC OCEAN
INDIAN OCEAN
INDIAN OCEAN
ATLANTIC OCEAN
Arabian Sea
C
a
s
p
i
a
n

S
e
a
Black Sea
Hudson
Bay
South China
Sea
Coral
Sea
Tasman
Sea
Mediterranean Sea
Okayama
KENYA
ETHIOPIA
ERITREA
SUDAN
SOUTH
SUDAN
EGYPT
NIGER
MAURITANIA
MALI
NIGERIA
SOMALIA
NAMIBIA
LIBYA
CHAD
SOUTH AFRICA
TANZANIA
CONGO
ANGOLA
ALGERIA
MADAGASCAR
MOZAMBIQUE
BOTSWANA
ZAMBIA
GABON
CENTRAL AFRICAN
REPUBLIC
TUNISIA
MOROCCO
UGANDA
SWAZILAND
LESOTHO
MALAWI
BURUNDI
RWANDA
TOGO
BENIN
LIBERIA
SIERRA LEONE
GUINEA
BURKINA
FASO
GAMBIA
CAMEROON
SAO TOME
& PRINCIPE
ZIMBABWE
DEM. REP.
CONGO
EQUATORIAL GUINEA
WESTERN SAHARA
DJIBOUTI
SENEGAL
GUINEA BISSAU
CANARY ISLANDS
COMOROS
GHANA
TURKEY
CYPRUS
JORDAN
ISRAEL
LEBANON
ARMENIA
GEORGIA
QATAR
U. A. E.
YEMEN
SYRIA
IRAQ
IRAN
OMAN
SAUDI ARABIA
AZER.
KYRGYZSTAN
TAJIKISTAN
AFGHAN.
PAKISTAN
INDIA
KAZAKHSTAN
TURKMENISTAN
UZBEKISTAN
NEPAL
BHUTAN
BANGLADESH
SRI LANKA
CHINA
BURMA
THAILAND
CAMBODIA
VIETNAM
LAOS
MALAYSIA
PAPUA
NEW GUINEA
BRUNEI
PHILIPPINES
TAIWAN
I N D O N E S I A
JAPAN
S. KOREA
N. KOREA
NEW
ZEALAND
NEW CALEDONIA
FIJI
AUSTRALIA
RUSSIA
MONGOLIA
RUSSIA
FINLAND
SWEDEN
NORWAY
GREENLAND
ICELAND
U.S.A.
CANADA
MEXICO
ALASKA
(U.S.)
PANAMA
NIC.
COSTA
RICA
ARGENTINA
BOLIVIA
COLOMBIA
VENEZUELA
PERU
BRAZIL
FRENCH GUIANA
SURINAME
GUYANA
CHILE
ECUADOR
PARAGUAY
URUGUAY
FRANCE
GERMANY
FRENCH POLYNESIA
WESTERN SAMOA
POLAND
AUSTRIA
UKRAINE
ROMANIA
MOLDOVA
GREECE ALB.
SERB.
SWITZ.
SPAIN
PORTUGAL
UNITED
KINGDOM
LITH.
LAT.
BOS.-
HER.
BELARUS
MONT.
MALDIVES
SEYCHELLES
KOS.
CAPE VERDE
ISLANDS
MARSHALL ISLANDS
COMMONWEALTH OF
Bangalore
Trivandrum
Colombo
Chennai
(Madras)
Cochin
Kozhikode
Coimbatore
Mangalore
East London
Abidjan Malabo
Douala
Yaounde
Libreville
Sao Tome
Luanda
Johannesburg
Port
Elizabeth
Mah
Windhoek
on the map:
Manzini, Swaziland
Maputo, Mozambique
Harare, Zimbabwe
Lilongwe, Malawi
Harare
Lusaka
Lubumbashi
Maseru
Manzini
Maputo
Durban
Kigali
Bujumbura
Nairobi
Entebbe
Dar Es Salaam
Gaborone
Kinshasa
Lilongwe
Cotonou
Ouagadougou
Conakry
Abuja
Monrovia
Freetown
Bissau
Khartoum
Cape Town
Dakar
Sal
Banjul
Asmara
Addis Ababa
Sanaa
Kolkata
Kathmandu
Lucknow
Pune
Nagpur
Raipur
Ahmedabad
Indore
Peshawar
Karachi
Muscat
Islamabad
Lahore
Jaipur
Chandigarh
Goa
Tbilisi
Baku
Ashgabat
Krasnodar
Yerevan
Erbil
Alma-Ata
Astana
Bishkek
Tashkent
Dushanbe
Amman
Cairo
Luxor
Jeddah
Riyadh Doha
Abu Dhabi
Tehran
Baghdad
Larnaca
Adana
Gaziantep
Beirut
Damascus
Istanbul
Ankara
Kayseri Izmir
Tirana
Tromso
Kristiansund
Trondheim
Oulu
Vaasa
Turku Helsinki
Tallinn
Gdansk
Malmo
Warsaw
Krakow
St. Petersburg
Vilnius
Minsk
Kiev
Kosice
Chisinau
Bucharest
Sofia
Skopje
Malta
Tripoli
Algiers
Casablanca
Funchal
Tunis
Ekaterinburg
Reykjavik
Cartagena
Guayaquil
Medellin
Bucaramanga
Cali
Maracaibo
Valencia
Santa Cruz
Campo
Grande
Cordoba
Iguassu Falls
Cuzco
Brasilia
Fortaleza
Salvador
Recife
Belo Horizonte
Curitiba
Santiago
Porto Alegre
Montevideo
Manaus
Florianopolis
Kota Kinabalu
Harbin
Changchun
Shenyang
Dalian
Qingdao
Zhengzhou
Nanning
Okinawa
Kuala Lumpur
Ulaanbataar
Tianjin
Chongqing
Changsha
Guangzhou
Hangzhou
Fuzhou
Xiamen
Nanjing
Chengdu
Wuhan
Wenzhou
Guiyang
Kunming
Shenzhen
Macau
Hanoi
Vientiane
Chiang Mai
Yangon
Phuket
Phnom Penh
Penang
Jakarta
Denpasar Bali
Luzon Island
Miyazaki
Pusan
Kumamoto
Kagoshima
Nagasaki
Matsuyama
Oita
Ishigaki
Pyongyang
Kochi
Cheju
Baotou
Rarotonga
Rotorua
Brisbane
Queenstown
Wellington
Auckland
Christchurch
Dunedin
Darwin
Adelaide
Palmerston North
Napier-Hastings
Blenheim
Nelson
Norfolk Island
Noumea
Port Vila
Nuku Alofa
Apia
Niue
Pago Pago
Komatsu
Tenerife
Las Palmas
Riga
Belgrade
Alta
Lome
Lulea
Molde
Ostersund
Rhodes
Umea
Alexandria
Jammu
Antalya
Bodrum
Benghazi
Bloemfontein
Batumi
Bandar Seri Begawan
Cebu
Chiang Rai
Donetzk
Ercan
Goiania
Haikou
Hat Yai
Hefei
Hamilton
Horta
Dhaka
Guwahati
Agartala
Amritsar
Juba
Kano
Krabi
Khabarovsk
Khon Kaen
Guilin
Mashad
Nador
Ningbo
Odessa
Gold Coast
Oran
Patna
Port Harcourt
Bamako
Pointe Noire
Papeete
Perth
Copenhagen
Macei
Natal
Hohhot
Fukuoka Fukuoka
Nassau
Chihuahua
Torreon
Durango
Saltillo
Monterrey
Tampico
Aguascalientes
Manzanillo
Ixtapa/Zihuatanejo
Oaxaca
Acapulco
Puebla
Huatulco
Villahermosa
Veracruz
Queretaro
Belize
Guatemala City
San Salvador
San Pedro Sula
Managua
Liberia
Roatan
Ciudad del
Carmen
Tegucigalpa
Montego
Bay
Grand Cayman
Bermuda
Punta
Cana
Aguadilla
San Juan
Caracas
Bonaire
Port-of-Spain
Puerto
Plata
Aruba
Panama
City
Morelia
Puerto Vallarta
Mexico City
Los Cabos
Cozumel
Puerto Vallarta
Los Cabos
Mexico City
Tuxtla
Gutirrez
Providenciales
Guadalajara
Port-au-
Prince
Nagoya
Sendai
Sapporo
Osaka
Saipan
Rota
Majuro
Yap
Palau
Chuuk (Truk)
Pohnpei
Kosrae
Kwajalein
Manila
Nadi
Anchorage
Fairbanks
Lima
Madrid
Stockholm
Manchester
Barcelona
Edinburgh
Hamburg
Oslo
Milan
Berlin
Athens
Hong Kong
Cairns
Munich
Hong Kong
Ho Chi Minh City
(Saigon)
Singapore
Taipei
Honolulu
Seattle
Rio de Janeiro
Buenos Aires
Kuwait
Rome
Amsterdam
Dubai
Brussels
Geneva
Moscow
GUAM
NEW YORK (NEWARK)
HOUSTON
(INTERCONTINENTAL)
CLEVELAND
TOKYO
SAN FRANCISCO
LOS ANGELES
CHICAGO
(OHARE)
DENVER
WASHINGTON, DC
(DULLES)
Niigata
Shannon
Lisbon
Dublin
Belfast
Birmingham
Glasgow
Mumbai
Delhi
Shanghai
Beijing
Frankfurt
Paris
Seoul
Bangkok
Paris
London
Bahrain
Sydney
Melbourne
Dammam
Hiroshima
Tel Aviv
Quito
Accra
Lagos
Kuwait
Stuttgart
Austin
San Antonio
Cork
Barranquilla
Santo
Domingo
St. Thomas
St. Maarten
Antigua
SPAIN
PORTUGAL
FRANCE
ITALY
SWITZ.
IRELAND
NORTHERN
IRELAND
UNITED
KINGDOM
BELGIUM
NETH.
GERMANY
DENMARK
NORWAY
SWEDEN
FINLAND
ESTONIA
LATVIA
LITHUANIA
POLAND
BELARUS
RUSSIA
UKRAINE
ROMANIA
GREECE
BULGARIA
MAC.
ALBANIA
CZECH
REPUBLIC
SLOVAKIA
AUSTRIA
SERBIA
BOS. -
HERZ.
SCOTLAND
ENGLAND
WALES
MALTA
KOS.
Atlantic
Ocean
Mediterranean Sea
Toulouse
Sevilla
La Coruna
Malmo
Palma
Ibiza
London
(Gatwick)
Newcastle
Aalborg
Aarhus
Billund
Luxembourg
Zagreb
Ljubljana
Valencia
Bilbao
Lisbon
Porto
Turin
Lyon
Paris
London
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Luga
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Linz
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Katowice
Nice
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Florence
Genoa
Stockholm
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Basel
Aberdeen
Edinburgh
Belfast
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Bergen
Glasgow
Manchester
Skopje
Belgrade
Shannon
Cork
Izmir
Leipzig
Budapest
Gdansk
Friedrichshafen
Muenster
Heraklion
Palanga
Rhodes
Thessaloniki
Dubrovnik
Alicante
Alexandroupolis
Cluj-Napoca
Esbjerg
Mikonos
Kaliningrad
La Romana Palermo
Madrid
Faro
Marseille
Naples
Bristol
Gothenburg
Barcelona
Geneva
MEXICO
PANAMA
NIC.
COSTA
RICA
COLOMBIA
VENEZUELA
MEXICO
PANAMA
NIC.
COSTA
RICA
COLOMBIA
VENEZUELA
Tobago
Grenada
Barbados
St. Lucia
Pointe a Pitre
Providenciales
Port-au-
Prince
Kingston
San Andres
Island
Havana
Guaymas
Hermosillo
St. Kitts
Providenciales
Santiago
Havana
Jalapa
Lazaro
Cardenas
Mexico
City
Tepic
Ciudad Victoria
Poza Rica
Matamoros
Piedras
Negras
Mayagez
Punta
Cana
Tortola
St. Croix
Ponce
Nevis
Anguilla
Vieques
Aruba
Belize
Guatemala City
San Salvador
PACIFIC OCEAN
Tegucigalpa
San Pedro Sula
Managua
Liberia
Panama City
Roatan
Montego
Bay
Grand Cayman
St. Thomas
Antigua
St. Maarten
Caracas
Bonaire
Port-of-Spain
Puerto
Plata
Nassau
to
New York
(Newark)
to
Cleveland
to
New York
(La Guardia)
to
Washington
(Dulles)
to
New York
(Newark)
to
Denver
to
San Francisco
to
Los Angeles
Belize
HOUSTON
(INTERCONTINENTAL)
Guatemala City
San Salvador
PACIFIC OCEAN
Tegucigalpa
San Pedro Sula
Managua
Liberia
Roatan
Montego
Bay
Grand Cayman
Aguadilla
Puerto
Plata
Nassau
to
Los Angeles
Veracruz
Queretaro
Manzanillo
Ixtapa/Zihuatanejo
Puerto Vallarta
Los Cabos
Guadalajara
Chihuahua
Cozumel
Torreon
Oaxaca
Acapulco
Durango
Saltillo
Puebla
Morelia
Ciudad del
Carmen
Monterrey
Los Cabos
Cozumel
Villahermosa
Tampico
Aguascalientes
Ciudad del
Carmen
Huatulco
Santo Domingo
Bermuda
San Juan
Samana
Martinique
Puerto
Escondido
Austin
San
Antonio
0313
Cities served
Time zone boundary
CITY
Route Maps
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Arabian Sea
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p
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a
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S
e
a
Black Sea
Hudson
Bay
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Sea
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Sea
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Sea
Mediterranean Sea
Okayama
KENYA
ETHIOPIA
ERITREA
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SUDAN
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REPUBLIC
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BURUNDI
RWANDA
TOGO
BENIN
LIBERIA
SIERRA LEONE
GUINEA
BURKINA
FASO
GAMBIA
CAMEROON
SAO TOME
& PRINCIPE
ZIMBABWE
DEM. REP.
CONGO
EQUATORIAL GUINEA
WESTERN SAHARA
DJIBOUTI
SENEGAL
GUINEA BISSAU
CANARY ISLANDS
COMOROS
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U. A. E.
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OMAN
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AZER.
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PAPUA
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PHILIPPINES
TAIWAN
I N D O N E S I A
JAPAN
S. KOREA
N. KOREA
NEW
ZEALAND
NEW CALEDONIA
FIJI
AUSTRALIA
RUSSIA
MONGOLIA
RUSSIA
FINLAND
SWEDEN
NORWAY
GREENLAND
ICELAND
U.S.A.
CANADA
MEXICO
ALASKA
(U.S.)
PANAMA
NIC.
COSTA
RICA
ARGENTINA
BOLIVIA
COLOMBIA
VENEZUELA
PERU
BRAZIL
FRENCH GUIANA
SURINAME
GUYANA
CHILE
ECUADOR
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URUGUAY
FRANCE
GERMANY
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WESTERN SAMOA
POLAND
AUSTRIA
UKRAINE
ROMANIA
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GREECE ALB.
SERB.
SWITZ.
SPAIN
PORTUGAL
UNITED
KINGDOM
LITH.
LAT.
BOS.-
HER.
BELARUS
MONT.
MALDIVES
SEYCHELLES
KOS.
CAPE VERDE
ISLANDS
MARSHALL ISLANDS
COMMONWEALTH OF
Bangalore
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(Madras)
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Mangalore
East London
Abidjan Malabo
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Sao Tome
Luanda
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Port
Elizabeth
Mah
Windhoek
on the map:
Manzini, Swaziland
Maputo, Mozambique
Harare, Zimbabwe
Lilongwe, Malawi
Harare
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Lubumbashi
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Maputo
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Monrovia
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Khartoum
Cape Town
Dakar
Sal
Banjul
Asmara
Addis Ababa
Sanaa
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Pune
Nagpur
Raipur
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Indore
Peshawar
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Muscat
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Lahore
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Goa
Tbilisi
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Astana
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Cali
Maracaibo
Valencia
Santa Cruz
Campo
Grande
Cordoba
Iguassu Falls
Cuzco
Brasilia
Fortaleza
Salvador
Recife
Belo Horizonte
Curitiba
Santiago
Porto Alegre
Montevideo
Manaus
Florianopolis
Kota Kinabalu
Harbin
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Shenyang
Dalian
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Brisbane
Queenstown
Wellington
Auckland
Christchurch
Dunedin
Darwin
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Palmerston North
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Port Vila
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Apia
Niue
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Tenerife
Las Palmas
Riga
Belgrade
Alta
Lome
Lulea
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Ostersund
Rhodes
Umea
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Jammu
Antalya
Bodrum
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Bloemfontein
Batumi
Bandar Seri Begawan
Cebu
Chiang Rai
Donetzk
Ercan
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Haikou
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Hefei
Hamilton
Horta
Dhaka
Guwahati
Agartala
Amritsar
Juba
Kano
Krabi
Khabarovsk
Khon Kaen
Guilin
Mashad
Nador
Ningbo
Odessa
Gold Coast
Oran
Patna
Port Harcourt
Bamako
Pointe Noire
Papeete
Perth
Copenhagen
Macei
Natal
Hohhot
Fukuoka Fukuoka
Nassau
Chihuahua
Torreon
Durango
Saltillo
Monterrey
Tampico
Aguascalientes
Manzanillo
Ixtapa/Zihuatanejo
Oaxaca
Acapulco
Puebla
Huatulco
Villahermosa
Veracruz
Queretaro
Belize
Guatemala City
San Salvador
San Pedro Sula
Managua
Liberia
Roatan
Ciudad del
Carmen
Tegucigalpa
Montego
Bay
Grand Cayman
Bermuda
Punta
Cana
Aguadilla
San Juan
Caracas
Bonaire
Port-of-Spain
Puerto
Plata
Aruba
Panama
City
Morelia
Puerto Vallarta
Mexico City
Los Cabos
Cozumel
Puerto Vallarta
Los Cabos
Mexico City
Tuxtla
Gutirrez
Providenciales
Guadalajara
Port-au-
Prince
Nagoya
Sendai
Sapporo
Osaka
Saipan
Rota
Majuro
Yap
Palau
Chuuk (Truk)
Pohnpei
Kosrae
Kwajalein
Manila
Nadi
Anchorage
Fairbanks
Lima
Madrid
Stockholm
Manchester
Barcelona
Edinburgh
Hamburg
Oslo
Milan
Berlin
Athens
Hong Kong
Cairns
Munich
Hong Kong
Ho Chi Minh City
(Saigon)
Singapore
Taipei
Honolulu
Seattle
Rio de Janeiro
Buenos Aires
Kuwait
Rome
Amsterdam
Dubai
Brussels
Geneva
Moscow
GUAM
NEW YORK (NEWARK)
HOUSTON
(INTERCONTINENTAL)
CLEVELAND
TOKYO
SAN FRANCISCO
LOS ANGELES
CHICAGO
(OHARE)
DENVER
WASHINGTON, DC
(DULLES)
Niigata
Shannon
Lisbon
Dublin
Belfast
Birmingham
Glasgow
Mumbai
Delhi
Shanghai
Beijing
Frankfurt
Paris
Seoul
Bangkok
Paris
London
Bahrain
Sydney
Melbourne
Dammam
Hiroshima
Tel Aviv
Quito
Accra
Lagos
Kuwait
Stuttgart
Austin
San Antonio
Cork
Barranquilla
Santo
Domingo
St. Thomas
St. Maarten
Antigua
SPAIN
PORTUGAL
FRANCE
ITALY
SWITZ.
IRELAND
NORTHERN
IRELAND
UNITED
KINGDOM
BELGIUM
NETH.
GERMANY
DENMARK
NORWAY
SWEDEN
FINLAND
ESTONIA
LATVIA
LITHUANIA
POLAND
BELARUS
RUSSIA
UKRAINE
ROMANIA
GREECE
BULGARIA
MAC.
ALBANIA
CZECH
REPUBLIC
SLOVAKIA
AUSTRIA
SERBIA
BOS. -
HERZ.
SCOTLAND
ENGLAND
WALES
MALTA
KOS.
Atlantic
Ocean
Mediterranean Sea
Toulouse
Sevilla
La Coruna
Malmo
Palma
Ibiza
London
(Gatwick)
Newcastle
Aalborg
Aarhus
Billund
Luxembourg
Zagreb
Ljubljana
Valencia
Bilbao
Lisbon
Porto
Turin
Lyon
Paris
London
Oslo
Copenhagen
Hamburg
Brussels
Hannover
Frankfurt
Nuremberg
Milan
Venice
Pisa
Rome
Trieste
Istanbul
Bucharest
Vienna
Munich
Prague
Warsaw
Helsinki
Luga
Berlin
Bremen
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Linz
Salzburg
Sofia
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Cologne
Dresden
Verona
Vilnius
Katowice
Nice
Stuttgart
Riga
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Ancona
Dublin
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Florence
Genoa
Stockholm
Amsterdam
Basel
Aberdeen
Edinburgh
Belfast
Birmingham
Bergen
Glasgow
Manchester
Skopje
Belgrade
Shannon
Cork
Izmir
Leipzig
Budapest
Gdansk
Friedrichshafen
Muenster
Heraklion
Palanga
Rhodes
Thessaloniki
Dubrovnik
Alicante
Alexandroupolis
Cluj-Napoca
Esbjerg
Mikonos
Kaliningrad
La Romana Palermo
Madrid
Faro
Marseille
Naples
Bristol
Gothenburg
Barcelona
Geneva
MEXICO
PANAMA
NIC.
COSTA
RICA
COLOMBIA
VENEZUELA
MEXICO
PANAMA
NIC.
COSTA
RICA
COLOMBIA
VENEZUELA
Tobago
Grenada
Barbados
St. Lucia
Pointe a Pitre
Providenciales
Port-au-
Prince
Kingston
San Andres
Island
Havana
Guaymas
Hermosillo
St. Kitts
Providenciales
Santiago
Havana
Jalapa
Lazaro
Cardenas
Mexico
City
Tepic
Ciudad Victoria
Poza Rica
Matamoros
Piedras
Negras
Mayagez
Punta
Cana
Tortola
St. Croix
Ponce
Nevis
Anguilla
Vieques
Aruba
Belize
Guatemala City
San Salvador
PACIFIC OCEAN
Tegucigalpa
San Pedro Sula
Managua
Liberia
Panama City
Roatan
Montego
Bay
Grand Cayman
St. Thomas
Antigua
St. Maarten
Caracas
Bonaire
Port-of-Spain
Puerto
Plata
Nassau
to
New York
(Newark)
to
Cleveland
to
New York
(La Guardia)
to
Washington
(Dulles)
to
New York
(Newark)
to
Denver
to
San Francisco
to
Los Angeles
Belize
HOUSTON
(INTERCONTINENTAL)
Guatemala City
San Salvador
PACIFIC OCEAN
Tegucigalpa
San Pedro Sula
Managua
Liberia
Roatan
Montego
Bay
Grand Cayman
Aguadilla
Puerto
Plata
Nassau
to
Los Angeles
Veracruz
Queretaro
Manzanillo
Ixtapa/Zihuatanejo
Puerto Vallarta
Los Cabos
Guadalajara
Chihuahua
Cozumel
Torreon
Oaxaca
Acapulco
Durango
Saltillo
Puebla
Morelia
Ciudad del
Carmen
Monterrey
Los Cabos
Cozumel
Villahermosa
Tampico
Aguascalientes
Ciudad del
Carmen
Huatulco
Santo Domingo
Bermuda
San Juan
Samana
Martinique
Puerto
Escondido
Austin
San
Antonio
0313
Cities served
Time zone boundary
CITY
Route Maps
U.S. I-94 Arrival/Departure Record
All travelers who hold a U.S. visa are required to complete an I-94
Arrival/Departure Record (one per person, including infants).
Write in English, in capital letters. Be sure to include the street
name and number, city and state of your address in the U.S. If you
are transiting through the U.S., you may write TRANSIT and your
nal destination country. The Customs and Border Protection
of cer will place the I-94 Departure Record in your passport after
inspection. Make sure you return the Departure Record to the
airline representative before boarding your return ight.
U.S. Customs Declaration
All passengers (or one passenger per family) are required to
complete a Customs Declaration before arrival in the U.S. Write
in English, in capital letters. Be sure to include the street name
and number, city and state of your address in the U.S. If you are
transiting through the U.S., you may write TRANSIT and your nal
destination country. Please read both sides of the declaration and
place your signature at the bottom of the form.
Expedited Passport
Control and Customs
Clearance in the U.S.
Global Entry
U.S. Customs and Border Protection (CBP) ofers the Global
Entry program in order to expedite the processing of pre-
approved, low-risk international travelers entering the U.S. Upon
returning from international travel, Global Entryenrolled
travelers may bypass the regular passport control line and proceed
to the Global Entry kiosk. Global Entry program participants
scan their machine-readable passport, U.S. permanent resident
card or U.S. visa on the kiosk, place their ngertips on the scanner
for ngerprint verication and make a customs declaration. The
kiosk will issue the traveler a transaction receipt and direct the
traveler to baggage claim and exit. Kiosks are located at major U.S.
airports, as well as at several CBP Pre-Clearance locations.
The following travelers are eligible for enrollment in Global Entry:
Citizens and residents of the U.S.
Citizens of Mexico who hold a U.S. visa
Citizens of the Netherlands who are enrolled in Privium
Citizens of South Korea who are enrolled in SES (Smart
Entry Service)
NEXUS members
SENTRI members
Application for enrollment in the Global Entry program is
available at the Global On-Line Enrollment System (GOES):
goes-app.cbp.dhs.gov. It costs only US$100, which covers enroll-
ment in the program for a ve-year period. The government will
review the applicants information while a background investigation
is conducted. Applicants undergo an interview with CBP of cers at
an Enrollment Center in the U.S. before nal approval is granted.
MileagePlus compensates 2013 Global Services, Premier 1K
and Premier Platinum members for the $100 Global Entry
application fee (for new applications). Customers can verify
their eligibility and receive their personalized code by visiting
united.com/web/en-US/apps/mileageplus/globalentry/
default.aspx or united.com/premier.
Global Entry members who are U.S. citizens are also eligible to
participate in the TSA Pre program. TSA Pre allows select
passengers traveling within the U.S. to qualify for expedited
screening through TSA checkpoints at several airports.
For detailed information, go to the U.S. Customs and Border
Protection site, globalentry.gov.
DEPARTMENT OF HOMELAND SECURI TY
U.S. Customs and Border Protection
OMB No. 1651-0111
OMB No. 1651-0111
OMB No. 1651-0111
CBP Form I-94 (05/08)
CBP Form I-94 (05/08)
CBP Form I-94 (05/08)
STAPLE HERE See Other Side
Admission Number
Arrival Record
000000000 00
Admission Number
Departure Record
000000000 00
1. Family Name
2. First (Given) Name 3. Birth Date (DD/MM/YY)
4. Country of Citizenship 5. Sex (Male or Female)
8. Passport Number 9. Airline and Flight Number
10. Country Where You Live 11. Country Where You Boarded
12. City Where Visa Was Issued 13. Date Issued (DD/MM/YY)
14. Address While in the United States (Number and Street)
16. Telephone Number in the U.S. Where You Can be Reached
17. Email Address
18. Family Name
21. Country of Citizenship
15. City and State
6. Passport Issue Date (DD/MM/YY) 7. Passport Expiration Date (DD/MM/YY)
Welcome to the United States
I-94 Arrival/Departure Record
Instructions
This formmust be completed by all persons except U.S. Citizens, returning resident aliens,
aliens with immigrant visas, and Canadian Citizens visiting or in transit.
Type or print legibly with pen in ALL CAPITAL LETTERS. Use English. Do not write on the
back of this form.
This formis in two parts. Please complete both theArrival Record (Items 1 through 17) and
the Departure Record (Items 18 through 21).
When all items are completed, present this formto the CBP Officer.
Item9 - If you are entering the United States by land, enter LAND in this space. If you are
entering the United States by ship, enter SEA in this space.
5 U.S.C. 552a(e)(3) Privacy Act Notice: Information collected on this form is required by Title 8 of the U.S. Code,
including the INA (8 U.S.C. 1103, 1187), and 8 CFR 235.1, 264, and 1235.1. The purposes for this collection are to
give the terms of admission and document the arrival and departure of nonimmigrant aliens to the U.S. The
information solicited on this form may be made available to other government agencies for law enforcement purposes
or to assist DHS in determining your admissibility. All nonimmigrant aliens seeking admission to the U.S., unless
otherwise exempted, must provide this information. Failure to provide this information may deny you entry to the
United States and result in your removal.
Left, U.S. Customs Declaration; right, U.S. I-94 Arrival/
Departure Record, which all U.S. visa holders must complete.
Customs
& Immigration
Eastern
Time Zone
7:00
MEXI CO
CANADA
BAHAMAS
CUBA
Gulf Of
St. Lawrence
PACIFIC
OCEAN
ATLANTIC
OCEAN
Gulf
Of Mexico
TEXAS
Pacic
Time Zone
4:00
Mountain
Time Zone
5:00
Central
Time Zone
6:00
Atlantic
Time Zone
8:00
UNI TED STATES
TEXAS
LOUISIANA
MI SSI SSI PPI
ALABAMA
GEORGI A
FLORI DA
SOUTH
CAROLI NA
NORTH
CAROLI NA
VI RGI NI A KENTUCKY
OHI O
PA
NEW YORK
I NDI ANA I LLI NOI S
MI CHI GAN
TENNESSEE
OKLAHOMA
MI SSOURI
I OWA
KANSAS
NEBRASKA
SOUTH
DAKOTA
NORTH
DAKOTA
MINNESOTA
WI SCONSI N
WYOMI NG
MONTANA
I DAHO
OREGON
WASHI NGTON
CALI FORNI A
NEVADA
UTAH
ARI ZONA
NEW MEXI CO
ARKANSAS
WV
VT.
N.H.
MAI NE
ONTARI O
NEW
BRUNSWI CK
NOVA
SCOTI A
MANI T OBA
SASKATCHEWAN
ALBERTA
BRI TI SH
COLUMBI A
MASS.
C.T.
R.I.
N.J.
DEL.
MARYLAND
Pacic Ocean
NEWFOUNDLAND
& LABRADOR
PRI NCE EDWARD
I SLAND
Newfoundland
Time Zone 8:30
Maui
0 50 100 150 Miles
0 50 100 150 200 Kilometers
COLORADO
0 100 200 300 400 Miles
0 100 200 300 400 500 600 Kilometers
BERMUDA
0313
Moncton
Presque Isle
Sand Spit
Prince Rupert
Terrace
Smithers
Fort St. John
Fort McMurray
Prince George
Kamloops
Kelowna
Nanaimo
Penticton
Castlegar
Cranbrook
Lethbridge
Medicine Hat
Thunder Bay
Sault Ste.
Marie
North Bay
Sarnia
Grande Prairie
Sudbury
Timmins
Rouyn-Noranda
Kingston
Baie-Comeau
Wabush
Mont-Joli
Gaspe
Charlottetown
Bathurst
Fredericton
Saint John
Sydney
Goose Bay
Deer Lake
Gander
les de la Madeleine
Windsor
Vancouver
Toronto
Edmonton
Calgary
Winnipeg
Halifax
Ottawa
Victoria
London
City
Regina
Saskatoon
Cullaton Lake
Ennadai Lake
Saguenay
Bangor
Miami
Orlando
West Palm Beach
Portland
Seattle
Boise
San Jose
Las Vegas
LOS ANGELES
San Diego
SAN FRANCISCO
DENVER
Sacramento
Salt Lake City
Tucson
Phoenix/Scottsdale
Albuquerque
Charleston
Colorado Springs
Greenville/
Spartanburg
Savannah
Baltimore
Birmingham
HOUSTON
(INTERCONTINENTAL)
Louisville
Memphis
Milwaukee
Philadelphia
San Antonio
St. Louis
Tampa/St. Petersburg
Charlotte
CLEVELAND
Dallas/
Fort Worth
Detroit
Jacksonville
Kansas City
New
Orleans
(J.F. Kennedy)
Norfolk/Virginia Beach
Omaha
Albany
Atlanta
Austin
Boston
Columbia
Columbus
Nashville
Oklahoma City
Raleigh/Durham
Richmond
WASHINGTON, DC (DULLES)
Hartford/
Springfield
Cincinnati
Bozeman
Orange County
Portland
Providence
NEW YORK (NEWARK)
Greensboro/High Point/Winston-Salem
Lexington
Grand
Rapids
Ft. Lauderdale/Hollywood
Syracuse
Buffalo/
Niagara Falls
Knoxville
Tulsa
El Paso
Honolulu
Manchester
Ft. Myers
Kahului
Indianapolis
Minneapolis
Dayton
Allentown
Madison
Pittsburgh
Appleton/
Fox Cities
Burlington
Cedar
Rapids/
Iowa City
Wausau
Des
Moines
Ft.
Wayne
Green Bay
White
Plains
Lansing
Moline
Rochester
South
Bend/Elkhart/
Mishawaka
Springfield
Spokane
Wichita
Lincoln
Missoula
Rapid City
Reno/Tahoe
Charleston
Traverse City
Akron/Canton State
College
Jackson Hole
Kona
Burbank
Gunnison/
Crested
Butte
Hayden/
Steamboat
Springs
Montrose
Vail/Eagle
Fargo
Gillette
Rock Springs
Crescent City
Eureka
Aspen
Wilkes Barre/
Scranton
Bakersfield
Charlottesville
Chico
Carlsbad
Cody/
Yellowstone
Casper
Eugene
Fresno
Sioux
Falls
Grand
Junction
Medford
Pasco
Palm Springs
Santa Barbara
Roanoke
Inyokern
Monterey
San Luis Obispo
Santa Maria
Yuma
Modesto
Springfield
Redmond
Redding
(Reagan National)
Bismarck
Peoria
Asheville
Augusta
Pensacola
Myrtle Beach
Fayetteville/Ft. Bragg
Gainesville
Hilton Head Island
Huntsville/
Decatur
Jacksonville
Long Island/Islip
New Bern
Tri-Cities Regional
Wilmington
Newport News/Williamsburg
Greenville
Northwest
Arkansas
Great Falls
Little
Rock
Billings
Altoona
Johnstown
Beckley
Shenandoah
Valley
Clarksburg
Morgantown
Helena
Klamath
Falls
North Bend
Midland/
Odessa
Chattanooga
Gulfport/
Biloxi
Huntington
New Haven
Williamsport
Jackson
Montgomery
Mobile
Salisbury
Newburgh
Ft. Walton
Beach
Florence
Durango
Paducah
Brownsville
Baton
Rouge
Corpus Christi
Harlingen
Laredo
McAllen
Daytona
Lubbock
Amarillo
Dallas (Love)
College Station
Lafayette
Alexandria
Lake
Charles
Shreveport
Beaumont/
Pt. Arthur
Tyler
Monroe
Erie
Liberal
Dodge City
Great Bend
Garden City
Hays
Prescott
Hilo
Flint
Long Beach
Flagstaff
Midland/
Saginaw
Parkersburg
Lynchburg
Elmira
Hyannis
Bar Harbor
Presque Isle
Nassau
Tallahassee
Treasure Cay
Cat Island
Andros Town
Nantucket
LOS ANGELES
SAN FRANCISCO
DENVER
Toronto
Honolulu
Ontario
Kahului
Harrisburg Lincoln
Kona
Fargo
Grand
Forks
Casper
Sioux
Falls
Bismarck
Ithaca
Binghamton
Idaho Falls
Kalispell
Billings
Duluth
Jackson
Salisbury
Muskegon
Brownsville
Corpus Christi
Harlingen
Laredo
McAllen
Eau Claire
Houghton
Minot
Pierre
Alliance
Chadron
Scottsbluff
Liberal
Kearney
Laramie
Huron
McCook
Dodge City
Great Bend
Hays
Alamosa
Pueblo Cortez
Farmington
Telluride
Page/
Lake Powell
Show Low
Prescott
Moab
Worland
Sheridan
Dickinson
Williston
Glasgow
Lewistown
Visalia
Hilo
Kapalua
Key West
Vernal
North Platte
Cheyenne
Riverton
LOS ANGELES
SAN FRANCISCO
DENVER
to Anchorage
to Fairbanks
Bimini
Freeport
George Town
North Eleuthera
Governors Harbour
Marsh Harbour
Jamestown
Dubois
Bradford
Franklin
Lewisburg
Sarasota/Bradenton
Plattsburgh
Melbourne
Killeen
Del Rio
Mammoth Lakes
Hobbs
St. George
Santa Fe
ATLANTIC
OCEAN
New York (Penn Station)
Boston
Newark
(Liberty)
New Haven
Philadelphia
Washington, DC
Stamford
Wilmington
Train Routes
Codeshare/MileagePlus Partner Service
MileagePlus Eligible Service
United/United Express Route
Cities served
Time zone boundary
CITY
Route Maps
NORTH AMERICAN CITIES
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NEXUS members
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OMB No. 1651-0111
OMB No. 1651-0111
OMB No. 1651-0111
CBP Form I-94 (05/08)
CBP Form I-94 (05/08)
CBP Form I-94 (05/08)
Admission Number
Arrival Record
000000000 00
Admission Number
Departure Record
000000000 00
1. Family Name
17. Email Address
18. Family Name
15. City and State
Instructions
back of this form.
Customs
& Immigration
Eastern
Time Zone
7:00
MEXI CO
CANADA
BAHAMAS
CUBA
Gulf Of
St. Lawrence
PACIFIC
OCEAN
ATLANTIC
OCEAN
Gulf
Of Mexico
TEXAS
Pacic
Time Zone
4:00
Mountain
Time Zone
5:00
Central
Time Zone
6:00
Atlantic
Time Zone
8:00
UNI TED STATES
TEXAS
LOUISIANA
MI SSI SSI PPI
ALABAMA
GEORGI A
FLORI DA
SOUTH
CAROLI NA
NORTH
CAROLI NA
OHI O
PA
NEW YORK
MI CHI GAN
TENNESSEE
OKLAHOMA
MI SSOURI
I OWA
KANSAS
NEBRASKA
SOUTH
DAKOTA
NORTH
DAKOTA
MINNESOTA
WI SCONSI N
WYOMI NG
MONTANA
I DAHO
OREGON
WASHI NGTON
CALI FORNI A
NEVADA
UTAH
ARI ZONA
NEW MEXI CO
ARKANSAS
WV
VT.
N.H.
MAI NE
ONTARI O
NEW
BRUNSWI CK
NOVA
SCOTI A
MANI T OBA
SASKATCHEWAN
ALBERTA
BRI TI SH
COLUMBI A
MASS.
C.T.
R.I.
N.J.
DEL.
MARYLAND
Pacic Ocean
NEWFOUNDLAND
& LABRADOR
PRI NCE EDWARD
I SLAND
Newfoundland
Time Zone 8:30
Maui
0 50 100 150 Miles
0 50 100 150 200 Kilometers
COLORADO
0 100 200 300 400 Miles
0 100 200 300 400 500 600 Kilometers
BERMUDA
0313
Moncton
Presque Isle
Sand Spit
Prince Rupert
Terrace
Smithers
Fort St. John
Fort McMurray
Prince George
Kamloops
Kelowna
Nanaimo
Penticton
Castlegar
Cranbrook
Lethbridge
Medicine Hat
Thunder Bay
Sault Ste.
Marie
North Bay
Sarnia
Grande Prairie
Sudbury
Timmins
Rouyn-Noranda
Kingston
Baie-Comeau
Wabush
Mont-Joli
Gaspe
Charlottetown
Bathurst
Fredericton
Saint John
Sydney
Goose Bay
Deer Lake
Gander
les de la Madeleine
Windsor
Vancouver
Toronto
Edmonton
Calgary
Winnipeg
Halifax
Ottawa
Victoria
London
City
Regina
Saskatoon
Cullaton Lake
Ennadai Lake
Saguenay
Bangor
Miami
Orlando
West Palm Beach
Portland
Seattle
Boise
San Jose
Las Vegas
LOS ANGELES
San Diego
SAN FRANCISCO
DENVER
Sacramento
Salt Lake City
Tucson
Phoenix/Scottsdale
Albuquerque
Charleston
Colorado Springs
Greenville/
Spartanburg
Savannah
Baltimore
Birmingham
HOUSTON
(INTERCONTINENTAL)
Louisville
Memphis
Milwaukee
Philadelphia
San Antonio
St. Louis
Charlotte
CLEVELAND
Dallas/
Fort Worth
Detroit
Jacksonville
Kansas City
New
Orleans
(J.F. Kennedy)
Omaha
Albany
Atlanta
Austin
Boston
Columbia
Columbus
Nashville
Oklahoma City
Raleigh/Durham
Richmond
Hartford/
Springfield
Cincinnati
Bozeman
Orange County
Portland
Providence
NEW YORK (NEWARK)
Lexington
Grand
Rapids
Syracuse
Buffalo/
Niagara Falls
Knoxville
Tulsa
El Paso
Honolulu
Manchester
Ft. Myers
Kahului
Indianapolis
Minneapolis
Dayton
Allentown
Madison
Pittsburgh
Appleton/
Fox Cities
Burlington
Cedar
Rapids/
Iowa City
Wausau
Des
Moines
Ft.
Wayne
Green Bay
White
Plains
Lansing
Moline
Rochester
South
Bend/Elkhart/
Mishawaka
Springfield
Spokane
Wichita
Lincoln
Missoula
Rapid City
Reno/Tahoe
Charleston
Traverse City
Akron/Canton State
College
Jackson Hole
Kona
Burbank
Gunnison/
Crested
Butte
Hayden/
Steamboat
Springs
Montrose
Vail/Eagle
Fargo
Gillette
Rock Springs
Crescent City
Eureka
Aspen
Wilkes Barre/
Scranton
Bakersfield
Charlottesville
Chico
Carlsbad
Cody/
Yellowstone
Casper
Eugene
Fresno
Sioux
Falls
Grand
Junction
Medford
Pasco
Palm Springs
Santa Barbara
Roanoke
Inyokern
Monterey
San Luis Obispo
Santa Maria
Yuma
Modesto
Springfield
Redmond
Redding
(Reagan National)
Bismarck
Peoria
Asheville
Augusta
Pensacola
Myrtle Beach
Gainesville
Hilton Head Island
Huntsville/
Decatur
Jacksonville
Long Island/Islip
New Bern
Tri-Cities Regional
Wilmington
Greenville
Northwest
Arkansas
Great Falls
Little
Rock
Billings
Altoona
Johnstown
Beckley
Shenandoah
Valley
Clarksburg
Morgantown
Helena
Klamath
Falls
North Bend
Midland/
Odessa
Chattanooga
Gulfport/
Biloxi
Huntington
New Haven
Williamsport
Jackson
Montgomery
Mobile
Salisbury
Newburgh
Ft. Walton
Beach
Florence
Durango
Paducah
Brownsville
Baton
Rouge
Corpus Christi
Harlingen
Laredo
McAllen
Daytona
Lubbock
Amarillo
Dallas (Love)
College Station
Lafayette
Alexandria
Lake
Charles
Shreveport
Beaumont/
Pt. Arthur
Tyler
Monroe
Erie
Liberal
Dodge City
Great Bend
Garden City
Hays
Prescott
Hilo
Flint
Long Beach
Flagstaff
Midland/
Saginaw
Parkersburg
Lynchburg
Elmira
Hyannis
Bar Harbor
Presque Isle
Nassau
Tallahassee
Treasure Cay
Cat Island
Andros Town
Nantucket
LOS ANGELES
SAN FRANCISCO
DENVER
Toronto
Honolulu
Ontario
Kahului
Harrisburg Lincoln
Kona
Fargo
Grand
Forks
Casper
Sioux
Falls
Bismarck
Ithaca
Binghamton
Idaho Falls
Kalispell
Billings
Duluth
Jackson
Salisbury
Muskegon
Brownsville
Corpus Christi
Harlingen
Laredo
McAllen
Eau Claire
Houghton
Minot
Pierre
Alliance
Chadron
Scottsbluff
Liberal
Kearney
Laramie
Huron
McCook
Dodge City
Great Bend
Hays
Alamosa
Pueblo Cortez
Farmington
Telluride
Page/
Lake Powell
Show Low
Prescott
Moab
Worland
Sheridan
Dickinson
Williston
Glasgow
Lewistown
Visalia
Hilo
Kapalua
Key West
Vernal
North Platte
Cheyenne
Riverton
LOS ANGELES
SAN FRANCISCO
DENVER
to Anchorage
to Fairbanks
Bimini
Freeport
George Town
North Eleuthera
Governors Harbour
Marsh Harbour
Jamestown
Dubois
Bradford
Franklin
Lewisburg
Sarasota/Bradenton
Plattsburgh
Melbourne
Killeen
Del Rio
Mammoth Lakes
Hobbs
St. George
Santa Fe
ATLANTIC
OCEAN
Boston
Newark
(Liberty)
New Haven
Philadelphia
Washington, DC
Stamford
Wilmington
Train Routes
Cities served
Time zone boundary
CITY
Route Maps
INFORMATION
TSA Pre
,
TM
you can
keep your shoes on!
TM
.
TM
.
Expedited Passport
Control and Customs
Global Entry
Entry Service)
NEXUS members
SENTRI members
OMB No. 1651-0111
OMB No. 1651-0111
OMB No. 1651-0111
CBP Form I-94 (05/08)
CBP Form I-94 (05/08)
CBP Form I-94 (05/08)
Admission Number
Arrival Record
000000000 00
Admission Number
Departure Record
000000000 00
1. Family Name
17. Email Address
18. Family Name
15. City and State
Instructions
back of this form.
Customs
& Immigration
Eastern
Time Zone
7:00
MEXI CO
CANADA
BAHAMAS
CUBA
Gulf Of
St. Lawrence
PACIFIC
OCEAN
ATLANTIC
OCEAN
Gulf
Of Mexico
TEXAS
Pacic
Time Zone
4:00
Mountain
Time Zone
5:00
Central
Time Zone
6:00
Atlantic
Time Zone
8:00
UNI TED STATES
TEXAS
LOUISIANA
MI SSI SSI PPI
ALABAMA
GEORGI A
FLORI DA
SOUTH
CAROLI NA
NORTH
CAROLI NA
OHI O
PA
NEW YORK
MI CHI GAN
TENNESSEE
OKLAHOMA
MI SSOURI
I OWA
KANSAS
NEBRASKA
SOUTH
DAKOTA
NORTH
DAKOTA
MINNESOTA
WI SCONSI N
WYOMI NG
MONTANA
I DAHO
OREGON
WASHI NGTON
CALI FORNI A
NEVADA
UTAH
ARI ZONA
NEW MEXI CO
ARKANSAS
WV
VT.
N.H.
MAI NE
ONTARI O
NEW
BRUNSWI CK
NOVA
SCOTI A
MANI T OBA
SASKATCHEWAN
ALBERTA
BRI TI SH
COLUMBI A
MASS.
C.T.
R.I.
N.J.
DEL.
MARYLAND
Pacic Ocean
NEWFOUNDLAND
& LABRADOR
PRI NCE EDWARD
I SLAND
Newfoundland
Time Zone 8:30
Maui
0 50 100 150 Miles
0 50 100 150 200 Kilometers
COLORADO
0 100 200 300 400 Miles
0 100 200 300 400 500 600 Kilometers
BERMUDA
0313
Moncton
Presque Isle
Sand Spit
Prince Rupert
Terrace
Smithers
Fort St. John
Fort McMurray
Prince George
Kamloops
Kelowna
Nanaimo
Penticton
Castlegar
Cranbrook
Lethbridge
Medicine Hat
Thunder Bay
Sault Ste.
Marie
North Bay
Sarnia
Grande Prairie
Sudbury
Timmins
Rouyn-Noranda
Kingston
Baie-Comeau
Wabush
Mont-Joli
Gaspe
Charlottetown
Bathurst
Fredericton
Saint John
Sydney
Goose Bay
Deer Lake
Gander
les de la Madeleine
Windsor
Vancouver
Toronto
Edmonton
Calgary
Winnipeg
Halifax
Ottawa
Victoria
London
City
Regina
Saskatoon
Cullaton Lake
Ennadai Lake
Saguenay
Bangor
Miami
Orlando
West Palm Beach
Portland
Seattle
Boise
San Jose
Las Vegas
LOS ANGELES
San Diego
SAN FRANCISCO
DENVER
Sacramento
Salt Lake City
Tucson
Phoenix/Scottsdale
Albuquerque
Charleston
Colorado Springs
Greenville/
Spartanburg
Savannah
Baltimore
Birmingham
HOUSTON
(INTERCONTINENTAL)
Louisville
Memphis
Milwaukee
Philadelphia
San Antonio
St. Louis
Charlotte
CLEVELAND
Dallas/
Fort Worth
Detroit
Jacksonville
Kansas City
New
Orleans
(J.F. Kennedy)
Omaha
Albany
Atlanta
Austin
Boston
Columbia
Columbus
Nashville
Oklahoma City
Raleigh/Durham
Richmond
Hartford/
Springfield
Cincinnati
Bozeman
Orange County
Portland
Providence
NEW YORK (NEWARK)
Lexington
Grand
Rapids
Syracuse
Buffalo/
Niagara Falls
Knoxville
Tulsa
El Paso
Honolulu
Manchester
Ft. Myers
Kahului
Indianapolis
Minneapolis
Dayton
Allentown
Madison
Pittsburgh
Appleton/
Fox Cities
Burlington
Cedar
Rapids/
Iowa City
Wausau
Des
Moines
Ft.
Wayne
Green Bay
White
Plains
Lansing
Moline
Rochester
South
Bend/Elkhart/
Mishawaka
Springfield
Spokane
Wichita
Lincoln
Missoula
Rapid City
Reno/Tahoe
Charleston
Traverse City
Akron/Canton State
College
Jackson Hole
Kona
Burbank
Gunnison/
Crested
Butte
Hayden/
Steamboat
Springs
Montrose
Vail/Eagle
Fargo
Gillette
Rock Springs
Crescent City
Eureka
Aspen
Wilkes Barre/
Scranton
Bakersfield
Charlottesville
Chico
Carlsbad
Cody/
Yellowstone
Casper
Eugene
Fresno
Sioux
Falls
Grand
Junction
Medford
Pasco
Palm Springs
Santa Barbara
Roanoke
Inyokern
Monterey
San Luis Obispo
Santa Maria
Yuma
Modesto
Springfield
Redmond
Redding
(Reagan National)
Bismarck
Peoria
Asheville
Augusta
Pensacola
Myrtle Beach
Gainesville
Hilton Head Island
Huntsville/
Decatur
Jacksonville
Long Island/Islip
New Bern
Tri-Cities Regional
Wilmington
Greenville
Northwest
Arkansas
Great Falls
Little
Rock
Billings
Altoona
Johnstown
Beckley
Shenandoah
Valley
Clarksburg
Morgantown
Helena
Klamath
Falls
North Bend
Midland/
Odessa
Chattanooga
Gulfport/
Biloxi
Huntington
New Haven
Williamsport
Jackson
Montgomery
Mobile
Salisbury
Newburgh
Ft. Walton
Beach
Florence
Durango
Paducah
Brownsville
Baton
Rouge
Corpus Christi
Harlingen
Laredo
McAllen
Daytona
Lubbock
Amarillo
Dallas (Love)
College Station
Lafayette
Alexandria
Lake
Charles
Shreveport
Beaumont/
Pt. Arthur
Tyler
Monroe
Erie
Liberal
Dodge City
Great Bend
Garden City
Hays
Prescott
Hilo
Flint
Long Beach
Flagstaff
Midland/
Saginaw
Parkersburg
Lynchburg
Elmira
Hyannis
Bar Harbor
Presque Isle
Nassau
Tallahassee
Treasure Cay
Cat Island
Andros Town
Nantucket
LOS ANGELES
SAN FRANCISCO
DENVER
Toronto
Honolulu
Ontario
Kahului
Harrisburg Lincoln
Kona
Fargo
Grand
Forks
Casper
Sioux
Falls
Bismarck
Ithaca
Binghamton
Idaho Falls
Kalispell
Billings
Duluth
Jackson
Salisbury
Muskegon
Brownsville
Corpus Christi
Harlingen
Laredo
McAllen
Eau Claire
Houghton
Minot
Pierre
Alliance
Chadron
Scottsbluff
Liberal
Kearney
Laramie
Huron
McCook
Dodge City
Great Bend
Hays
Alamosa
Pueblo Cortez
Farmington
Telluride
Page/
Lake Powell
Show Low
Prescott
Moab
Worland
Sheridan
Dickinson
Williston
Glasgow
Lewistown
Visalia
Hilo
Kapalua
Key West
Vernal
North Platte
Cheyenne
Riverton
LOS ANGELES
SAN FRANCISCO
DENVER
to Anchorage
to Fairbanks
Bimini
Freeport
George Town
North Eleuthera
Governors Harbour
Marsh Harbour
Jamestown
Dubois
Bradford
Franklin
Lewisburg
Sarasota/Bradenton
Plattsburgh
Melbourne
Killeen
Del Rio
Mammoth Lakes
Hobbs
St. George
Santa Fe
ATLANTIC
OCEAN
Boston
Newark
(Liberty)
New Haven
Philadelphia
Washington, DC
Stamford
Wilmington
Train Routes
Cities served
Time zone boundary
CITY
Route Maps
INFORMATION
TSA Pre
,
TM
you can
keep your shoes on!
TM
.
TM
.
Our Fleet
AIRCRAFT CRUISE SPEED CAPACITY PROPULSION WINGSPAN
747-400
567 mph 374 passengers Four Pratt & Whitney PW4062 turbofan engines,
rated up to 63,300 pounds thrust each
211 ft., 5 in.
777-200/-200ER
550 mph Between
253 and 348
passengers
Two General Electric GE90 or two Pratt & Whitney
PW4077/4090 turbofan engines, rated up to
94,000 pounds thrust each
199 ft., 11 in.
787-8
560 mph 219 passengers Two General Electric GEnx turbofan engines,
197 ft., 4 in.
767-200ER/
-300ER/-400ER
540 mph Between
174 and 244
passengers
Two General Electric CF6-80C2B or Pratt &
Whitney PW4060 turbofan engines, rated up to
Up to 170 ft.,
4 in.
757-200/-300
540 mph Between
110 and 216
passengers
Two Rolls-Royce RB211-535 or two Pratt & Whitney
PW2040 turbofan engines, rated up to 43,700
pounds thrust each
134 ft., 9 in.
737-500/-700/
-800/-900/-900ER
530 mph Between
108 and 173
passengers
Two General Electric CFM56 turbofan engines,
Up to 117 ft.,
5 in.
A319/A320
530 mph Between
120 and 144
passengers
Two IAE V2500-A5 turbofan engines, rated up to
111 ft., 11 in.
Fleet Facts
p.s. PREMIUM SERVICE: Weve started the process of a nose-to-tail refurbishment of our p.s. eet to ofer the international experience on routes
serving JFKLAX and JFKSFO. Our rst recongured aircraft began ying in January, and the reconguration of our p.s. eet is scheduled to be complete
by late 2013. Upgrades include at-bed seats in United BusinessFirst and personal on-demand entertainment throughout.
BOEING 767 FLEET UPGRADE: The 767 eet upgrade is nearing completion, with new features like at-bed seats in United BusinessFirst and personal
on-demand entertainment throughout. United ofers more 180-degree at-bed seats than any other carrier in the world. By the second quarter of 2013, all
ights operated on internationally congured 747s, 757s, 767s, 777s and 787s will ofer at-bed seats.
In November 2012, United began scheduled domestic service
on the brand-new 787 Dreamliner, and in January we started
international service on the 787 between Los Angeles and
Tokyo. We are excited to expand our 787 service to destinations
in Europe, Asia and Africa in 2013.
The Dreamliner ofers a number of travel-enhancing features
that will make your ight more enjoyable, including improved
lighting, larger windows with electronic dimmers and more
spacious overhead bins. Also, lower cabin altitude, enhanced
ventilation systems and higher humidity levels reduce the
efects of jet lag on long-haul ights.
The 787s innovative carbon composite structure makes the
Dreamliner more fuel-ef cient and environmentally friendly to
y. In addition to reducing carbon emissions, the 787s design
reduces noise during takeof and landing. The 787s improved
operating economics enable us to launch service between cities
previously not served by United, such as the Denver-to-Tokyo
service that starts this spring.
787 DREAMLINER UPDATE
leet
2012, United began scheduled domestic service
new 787 Dreamliner, and in January we started
service on the 787 between Los Angeles and
excited to expand our 787 service to destinations
a and Africa in 2013.
ventilation systems and higher humidity levels reduce the
efects of jet lag on long-haul ights.
The 787s innovative carbon composite structure makes the
Dreamliner more fuel-ef cient and environmentally friendly to
y. In addition to reducing carbon emissions, the 787s design
NER UPDATE
R1_p125_HEM0313_Fleet_orig.indd 125 08/02/2013 09:43
Terminal Diagrams
C18
C17
C16
C15
C14
C19
C20
C21
C22
C23
North
Concourse
D
1
D
2
D
3
D
4
A
D
4
D
5
D
6
D
6
A
D
7
D
8
D
9
D
1
0
D
1
1
D
1
2
C
2
6
C
2
5
C
2
4
C27
C
3
0
C
3
1
C
3
2
C
3
3
C
4
3
C
4
4
C
4
5
E
1
C29
C34
C35
C36
C37
C42
C41
C40
C39
T E R MI NAL C
United
United Express
T E R MI NAL D
United
Lufthansa
Singapore Airlines
South
Concourse
E2
E3
E4
E5
E6
E7
E8
E9
E
1
0
E
1
1
E
1
2
E
1
4
E15
E16
E17
E18
E19
E20
E21
E23
E22
E24
T E R MI NAL E
United
United Express
T E R MI NAL B
United Express
B81
B83A
B83
B81A
B80
B79A
B79
B77A
B76
B77
B76A
TerminaLink
Connects Terminals
A, B, C, D, & E via train
B88
B87
B86
B85
B85A
B86A
T E R MI NAL A
(North Concourse)
United Express
Air Canada
B63
B64
B62A B63A
B65
B66
Station
Station
USO
B67
Station
T E R MI NAL A
(South Concourse)
US Airways
Bus Station (A2)
A14
A12
A10
A15
A11
A8
A9
A7
A2 A1
(Lower Level)
(Lower Level)
B84A-S
International
Arrivals
A17
A18
A19
A20
A24
A27 A25
Under Construction
A26
A29
A30
IAH
|
HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT
EWR
|
NEW YORK/NEWARK LIBERTY INTERNATIONAL AIRPORT
INFORMATION
TSA Pre
TM
T E R MI NAL C
United
United International Arrivals
United Express
A3
A1
AirTrain
P4
A2
P1, P2, P3
88
104
102
111
109
105
101
(Upper Level)
70
72
71
82 84 86
87
85 83 81
80
95
97
98
96
94
92
91
90
73
74
75
126
123
125
99
124
127
128
139
138
137
136
13
5
13
4
13
3
13
2
Newark Liberty International Airport
Station Connection with Amtrak
and New Jersey Transit
13
1
13
0
122
121
120
103
107
B3
B2
B1
(Lower Level)
2
7
/
2
7
A
25/25A
2
4
/
2
4
A
2
6
/
2
6
A
/
2
6
X
2
0
/
2
0
A
2
3
/
2
3
A
108
110
112
113 114
115
2
8
/
2
8
A
T E R MI NAL A
United
United Express
Air Canada
US Airways
T E R MI NAL C
T E R MI NAL B
United International Arrivals
LOT Polish Airlines
Lufthansa
Scandinavian Airlines
Singapore Airlines
SWISS
TAP Portugal
p126-128_HEM0313_TerminalDiagrams.indd 126 31/01/2013 10:23
C1
Concourse C
Concourse B
Concourse E Concourse F
Concourse G
Concourse H
Concourse K
Concourse L
Concourse M
Elevated Airport
Transport System
TE R MI NAL 1
United
United Express
ANA
Lufthansa
C3
C5
C7
C9
C11
C15
C17
C19
C21
C23
C25
C27
C29
C2
C4
C6
C8
C10
C12
C16
C18
C18A
C20
C22
C24
C26
C28
C30
C32
C31
B1
B2
B3
B4
B5
B6
B7
B8
B9
B10
B11
B12
B13
B14
B15
B16
B17
B18
B19
B20
B21
B22
TE R MI NAL 2
United Express
Air Canada
US Airways
E10
E1
E1A
E2
E2A
E3
F14
F12
F10 F11
F9
F7
F5
F4
F3
F2
F1
United (international arrivals, except Canadian arrivals),
ANA, Asiana Airlines, LOT Polish Airlines,
Lufthansa, Scandinavian Airlines, SWISS, Turkish Airlines
(Lower Level)
TE R MI NAL 3
TE R MI NAL 5
International
Concourse A
Air Canada
Lufthansa
Concourse B
United
United Express
US Airways
Concourse C
T E R MI NAL
WE S T
T E R MI NAL
E AS T
C
2
8
-
C
3
9
C
4
0
-
C
5
0
A
2
4
-
A
3
9
A
4
0
-
A
5
3
A
5
8
-
A
6
8
Pedestrian
Bridge
T
r
a
i
n
B
1
5
B
1
7
B
1
9
B
2
1
B
2
3
B
2
5
B
2
7
B
2
9
B
3
3
B
3
7
B
3
1
B
3
5
B
3
9
B
4
1
B
4
3
B
4
5
B
4
7
B
4
9
B
5
1
B
5
3
B
5
7
B
6
1
B
6
3
B
6
5
B
6
7
B
6
9
B
7
1
B
5
5
B
5
9
B
7
3
B
7
5
B
7
9
B
7
7 B
9
3
B
9
5
B
9
4
B
9
2
B
9
0
B
8
8
B
8
6
B
8
4
B
8
2
B
8
0
B
8
1
B
8
3
B
8
5
B
8
7
B
8
9
B
9
1
B
1
6
B
1
8
B
2
0
B
2
2
B
2
4
B
2
6
B
2
8
B
3
0
B
3
4
B
3
2
B
3
6
B
3
8
B
4
2
B
4
4
B
4
6
B
4
8
B
5
0
B
5
2
B
5
4
B
5
8
B
5
6
B
6
0
Concourse C
United
United Express
Concourse D
United
United Express
Concourse A
United Express
Copa Airlines
A1 A3 A5
A2 A4 A6
A14
A15 A21
A22 A25 A32
B35-B51
B38-B48
B63-B79
Concourse B
ANA
Austrian
Lufthansa
South African Airways
Turkish Airlines
Z Gates
US Airways
1-4
MAI N T E R MI NAL
Train
Shuttle Bus
C1-3 C5-7 C9-11 C17-27
C2-4 C6-8 C10-14 C18-26 C28-30
D1-7
D2-8
D9-11
D10-16
D15-21 D23-29
D18-26 D28-32
SFO
|
SAN FRANCISCO INTERNATIONAL AIRPORT IAD
|
WASHINGTON DULLES INTERNATIONAL AIRPORT
ORD
|
CHICAGO OHARE INTERNATIONAL AIRPORT DEN
|
DENVER INTERNATIONAL AIRPORT
Gates A1-A12
Gates 40-48
Gates 60-67
I NT E R NAT I ONAL
TE R MI NAL
Shuttle
TE R MI NAL 3
United, Air Canada, Air China,
Air New Zealand, ANA,
Asiana Airlines, Lufthansa,
Singapore Airlines, SWISS
TE R MI NAL 2
TE R MI NAL 1
United Express
US Airways
United
United Express
68
71
76
77
78
79
80
82
84
86
88
90
89
87
85
83
G91
G93
G95
G97
G92
G94
G96
G98
G100
G102
G101
G99
81
72
32
33/37
34/38 35
36
24
73
74
73A
75
(37 and 38 on
lower level)
Shuttle stop
on lower level
(Lower Level)
Under Construction
TE R MI NAL 3
TOM B RADL EY
I NT E R NAT I ONAL TE R MI NAL
67A
65
63
61
TE R MI NAL 2 TE R MI NAL 1
TE R MI NAL 4 TE R MI NAL 5 TE R MI NAL 7 TE R MI NAL 8
67B
69A
69B
68B
68A
66
60
62
64
US Airways Air Canada
Air China
Air New Zealand
United
United Express
United
United Express
ANA, Asiana Airlines,
Lufthansa, Singapore Airlines, SWISS,
THAI, Turkish Airlines
71A
71B
73
75A
75B
77 76
74
72
70B
80
81
82
83
84
85
86
87
88
12
8
4B
TE R MI NAL 6
United
Copa Airlines
C10 C8 C6 C4
C3
C2
C5 C7 C9 C11
C24
C23
C21
C20
C19
C18
C17
C16
C14
D14
D12
D11
D10
D9
D8
D7
D6
D5
D4
D3
D2
D17
Underground Tunnel
D21
D25
D28
C25
C26
C27
US Airways and some United international ights
arrive at Concourse A.
Concourse C
United
United Express
Air Canada
Concourse D
United Express
C29
C22
(Lower Level)
(Lower Level)
Terminals
M, B and A
NRT
|
TOKYO NARITA INTERNATIONAL AIRPORT GUM
|
GUAM INTERNATIONAL AIRPORT
FRA
|
FRANKFURT INTERNATIONAL AIRPORT LHR
|
LONDON HEATHROW INTERNATIONAL AIRPORT
CLE
|
CLEVELAND HOPKINS INTERNATIONAL AIRPORT LAX
|
LOS ANGELES INTERNATIONAL AIRPORT
Gates
Z11-25
A1-42
Pier B
Gates
C1-C9
Pedestrian
Tunnel
Pier D Pier E
Gates
E1-E26
Gates
D1-D54
P
ie
r
C

TE R MI NAL 1
Austrian
Croatia Airlines
EGYPTAIR
LOT Polish Airlines
Lufthansa
Singapore Airlines
United
Aegean Airlines
Adria Airways
Air Canada
Air China
ANA
Asiana Airlines
Spanair
SWISS
TAM
TAP Portugal
THAI
Turkish Airlines
US Airways
TE R MI NAL 2
B24
B22
B25
B26
B27
B28
B23
B10-B20 B1-B41
B43
B44
B45
B46
B47
B48
B42
Sky Line Train
A/Z
Gates 50-69
P
ie
r
A
/
Z

Pier A/Z
Pier A
Satellite 1
North Wing
Satellite 2
South Wing T E R MI NAL 1
United
Air Canada
Air China
ANA
Asiana Airlines
Austrian
EGYPTAIR
Lufthansa
Singapore Airlines
SWISS
THAI
Turkish Airlines
18
17
16
15
14
12
11
21
22
23
24
25 26 27 31 33 35
32
34 36
37
38
47 46
45
44
43 42 41
58
57
56
55
54
53 52
51
Air New Zealand ights
arrive/depart at Terminal 2.
Third Floor
Fourth Floor
4
5 6 7
8 9 10 12 14
11
13 15 17 19
21
20
16 18
(Lower Level)
Security
Checkpoint
Caf
Food
Court
MAI N T E R MI NAL
United
Terminal Diagrams CONTD
T E R MI NAL 5
(post-security)
T E R MI NAL 4
United
(Newark, Houston)
Gates 1-25
Air Canada
Air China
ANA
Blue1
EGYPTAIR
Singapore Airlines
THAI
Turkish Airlines
T E R MI NAL 3
Transfer
Shuttle
(pre-security)
T E R MI NAL 1
United
(Chicago, Washington, D.C.,
San Francisco, Los Angeles)
Aegean Airlines
Air New Zealand
Asiana Airlines
Austrian
Brussels Airlines
Croatia Airlines
LOT Polish Airlines
Lufthansa
SWISS
TAM
TAP Portugal
US Airways
T E R MI NAL 5
Secureside and non-secureside
buses serve all terminals
TSA Pre
TM
AMERICA NEEDS A
NATIONAL AIRLINE POLICY
Its time for taxes on airfare
to begin their descent.
U.S. airlines and their customers last year paid $19 billion
in federal taxes. For example, you may have paid $300 for
your domestic round-trip ight with $61 of the ticket price
going to Washington, marking a federal tax rate higher
than alcohol and tobacco, sin products that are taxed to
discourage their use.

Our economy depends on air travel. Commercial aviation
drives $1 trillion in economic activity and 10 million jobs. We
need a National Airline Policy that reduces taxes on airfare,
to help keep travel and shipping affordable and enable
airlines to expand travel and service options.

A National Airline Policy is good for passengers, good for
businesses and shippers, good for communities and good
for our economy.

To learn more and sign the petition, please scan the QR code
or visit NationalAirlinePolicy.com
No.00000 National Airline Policy 1pp.indd 1 07/02/2013 16:22
Safety &
Travel Assistance
INFORMATION
Travel assistance for delayed or canceled ights
Staying Fit IN-FLIGHT FLEXIBILITY
At United, our priority is safety and keeping an on-time schedule. On occa-
sion, canceling or delaying a ight is the only option to ensure we maintain
the highest safety standards.
Flight interruption? We will conrm you on the next United ight with
available seats. Kiosks located in the concourse will assist you with
information and a boarding pass, and will also help you stand by for an
earlier United ight if one is scheduled. If you want to travel standby and
arent boarded, we will transfer your name to the next United ight to your
destination until you are onboard.
What about my bag? Baggage is boarded on the next ight if space is
available, which means your bags may arrive before you. If so, United will
secure the bag until you claim it. See a baggage claim representative.
What if I have to stay overnight? If a ight is canceled to address a
mechanical issue or a similar issue within our control, we will provide
you with a hotel and meal voucher. For uncontrollable eventssuch as
weatherwe may be able to help you locate a local hotel at a discounted
rate; however, United does not cover hotel or meal expenses in this event.
If we cannot retrieve your checked bag, overnight kits containing toiletries
are available. Please see an agent.
What if the reason for my travel no longer exists? If as a result of the
delay or cancellation you opt not to travel, call United reservations
(1-800-UNITED-1) to learn about your options.
Help us help you stay informed. Sign up for Trip Alert, our messaging
service that informs you if your ight is canceled or delayed, at united.com.
At home? Go to united.com for information or to check in and print your
boarding pass.
Your safety and satisfaction are important to us. We appreciate your
business and apologize for any inconvenience you may have experienced.
Knee Flexion: Lift knee toward
chest, decreasing the amount
of joint space at the back of the
knee. Repeat with other leg.
Dorsiexion: With heel on oor,
point toes upward, decreasing
the angle between the foot and
the front of the leg. Repeat with
other foot.
Eversion: With foot on oor,
gently roll the sole of the foot
inward. Repeat with other foot.
Knee Extension: Straighten
knee, increasing the amount of
joint space at the back of the
knee to its full range. Repeat
with other leg.
Plantar Flexion: Lift heel and
keep toes pointed toward the oor,
increasing the angle between the
top of the foot and the front of the
leg. Repeat with other foot.
Inversion: With foot on oor,
gently roll the sole of the foot
outward. Repeat with other foot.
MAKING YOUR CONNECTING FLIGHT Whether
your next ight is on United or one of its Star Alliance
partners around the world, you can use the terminal
diagrams on pages 126-128 to plan your connection.
In addition to gate locations, these maps show ticket
counters and interterminal transportation.
SAFETY INFORMATION
NEED TO KNOW
Customer safety is our primary
concern. Our ight attendants
are trained thoroughly in all
safety procedures. But as expert
as they are, in the event of an
emergency they need help from
you, the customer. You should
be aware of the following:
EXIT
Location of the nearest
emergency exit
The correct procedure for exiting
the cabin in an emergency
Smoking is not permitted. Federal law
imposes nes of $1,000 for smoking
and up to $2,200 for any at tempt to
disable an aircrafts smoke detectors. We
prohibit the use of electronic simulated
smoking devices (cigarettes, pipes,
cigars, etc.) on our ights.
Where your oxygen mask will
appear, how to start the oxygen
ow and how to use the mask
Please look carefully at the safety
information card located in the
seat pocket in front of you

NEVER PERMITTED
The Federal Aviation
Ad min istra tion and
the Transportation Security
Administration prohibit
hazardous materials in either
checked or carry-on baggage.
Sub stantial nes can be
imposed for violations.
Liquid and solid explosives
Flammable gases
and compressed gas
It is a violation of federal regulations to
drink alcoholic beverages during a ight
unless they are served by our personnel.
Also, airlines are forbidden to serve
alcoholic beverages to anyone who
appears to be intoxicated.
Poisons
Radioactive and magnetic
materials, corrosive and
oxidizing agents
p130-131_HEM0313_Safety.indd 130 31/01/2013 10:23
ONBOARD PHOTO AND VIDEO The use of still and video cameras, lm or digital,
including any cellular or other devices that have this capability, is permitted only
for recording of personal events. Photography or audio or video recording of
other customers without their express prior consent is strictly prohibited. Also,
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Rechargeable
batteries have a risk
of overload or re
when not stored properly.
Rechargeable batteries
should be stored in their
electronic devices or
properly protected to avoid
contact with metal or other
batteries during ight.
Advanced mobile phones,
PDAs and other personal
electronic devices with
wireless capabilities may
be used in ight when
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equipped with in-ear
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with hearing-assistance
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DEPARTURE:
at gate, only when
cabin door is open
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to gate area
Mobile phones and
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MUST BE TURNED OFF: during taxi, takeof and landing
IN FLIGHT:
above 10,000 feet
in altitude
ON GROUND:
when main cabin
door is open
Noise-canceling
headphones
Cameras
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Personal computers*
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for laptops
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players and recorders
(audio and/or video,
such as iPods;
e-readers; tape/
CD/MiniDisc/MP3/
DVD players; and
camcorders)*
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Electronic games*
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with sound of or
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all times
MUST BE TURNED OFF: during taxi, takeof and landing
NEVER
PERMITTED
TVs Radio receivers and/or transmitters (including
AM/FM/SW, CB and scanners)
Remote-control toys
and personal air
puriers
PLEASE NOTE United strictly prohibits the
modication or use of any object or device to
alter or limit the functionality, permanently
or temporarily, of any aircraft structure, seat
assembly, tray table, etc. If you see a customer
using any such device or object, please inform
United personnel immediately.
p130-131_HEM0313_Safety.indd 131 31/01/2013 10:24
INFORMATION
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THE WORLDS MOST
REWARDING LOYALTY PROGRAM
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R1_p132_HEM0313_FrequentFlyer.indd 132 08/02/2013 09:44
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p133_HEM0313_P&A.indd 133 31/01/2013 10:25
CONTINUED FROM PAGE 71
Oentimes in West Africa or sub-
Saharan Africa, which is the epicenter
of the bad-water epidemic, the munici-
palities are piping water right under
the street but lile of it gets to peoples
homes because they dont have taps.
Garys idea is that you give the people a
water credit in the form of a $100 loan,
and they connect to the pipes and have
a tap put in their home. And then hope-
fully theyll come back for another loan
and put a latrine in their house.
HEMISPHERES: Do you think of water as
a human right?
DAMON: Yes. Its a necessity to survive,
yet we seem to take it for granted in
the West because it costs so lile. But
when you go to a community where
they dont have ityeah, its obviously
a human right.
HEMISPHERES: Promised Land is not a
long walk from the subject of water, given
that theres a fair amount of controversy
over the environmental impacts of frack-
ing. Where did the movie come from?
DAMON: It was John Krasinskis idea.
He went to the writer Dave Eggers, who
he knew from Away We Go, and Dave,
who Im a huge admirer of, came up with
the story. And then Dave got busy with
his book, A Hologram for the King, and
John and I decided to write the movie
ourselves. I was also going to direct, but
HEMISPHERES: But?
DAMON: It was December and I was
nishing doing press on We Bought a
Zoo. I had run late on another movie, and
I had been away from my kids for a long,
long time. I looked at the schedule aer
I got home and realized that I would have
to go into preproduction in a few weeks
for Promised Land and leave my kids yet
again. I couldnt do it. So I called John and
I told him. He was prey angry, and he
had a right to be. He said, You couldnt
have told me this a month ago? We cant
even get our agent on the phone, and
everyone is gone for the holidays.
I just kept apologizing to him, even
though I knew it was the right thing
to do. I knew that directing the movie
half-distracted would be a disaster. It
wouldnt serve the picture, so I walked
away from it. But I said, I still want to
do the movie, I love our movie, and you
have to trust me. The script is good;
were going to get a director. Luckily, the
next morning I emailed Gus Van Sant,
one of my all-time favorites, and he read
it right away and said yes right away. It
was a 12-hour hiccup, but a tough one.
HEMISPHERES: Gus directed Good Will
Hunting, which turned out pretty well.
And meanwhile your co-star in that movie,
Ben Af eck, has made a little lm ...
DAMON: Yeah, Argo is just amazing.
Im so happy for him. And Im not
surprisedI know beer than anybody
how talented he is. Ive known him for
30 years, and wrote a movie with him,
and spent a lot of time talking to him.
Its great to see how well received this
movie was. And deservedly so. Its a
phenomenal movie.
HEMISPHERES: You received a career
tribute the other night at the Gotham
Awards. Is it really tribute time? How
old are you?
DAMON: Im 42. I completely agree.
I didnt even know what to say to that.
Im trying to get a lile $18 million movie
out there, so Im like, Yeah, sure, Ill go
to the Gotham Awards. Its still a lile
weird. I thought, Does this mean youre
telling me I cant work anymore? Are
you puing me out to pasture?
HEMISPHERES: Youre not ready for the
pasture. We need you to save the world by
making another Bourne movie.
DAMON: Im tied to the director, Paul
Greengrass, and if Paul wants to do it,
then I will too.
HEMISPHERES: The poster for Elysium
has you holding a gun so big it looks like
a cannon. Did you have to work out to be
able to hold that thing up?
DAMON: Its not that bad. Theyre
special-eects guns, so theyre not
super-heavy. But my character had a
shaved head and he was really built,
with taoos all over him, so going to the
gym three or four hours a day was a big
thing in geing ready for that movie.
HEMISPHERES: What do your kids think of
the haircut?
DAMON: My 2-year-old loves smacking
my head when its bald. It had grown
back a bit, but then I had two days of
reshoots and they said, You can wear
a bald cap, but youre going to be in the
makeup chair for an extra three hours in
the morning. So I said no way, and cut
it all o again. Im just happy it seems to
be growing back.
DAVID CARR, who covers media and culture
for The New York Times, is intrigued by the
idea of an irate John Krasinski.
p068-071_134_HEM0313_Q&A.indd 134 31/01/2013 10:01
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question facing the people back in Mexico
is: What then?
The monarch is very important to the
economy here, says the WWFs Rendn,
but we need to establish programs and a
strategy for year-round tourism and other
kinds of regional development.
You get the sense, though, that the area
may have turned a corner, that people here
are determined to see this through, on
their own terms and in their own ways.
The Cayetano brothers, for their part,
would like to move beyond growing
trees: Theyre seeking funding to
start a sawmill to produce packag-
ing for the avocados, pineapples,
owers and other plants that our-
ish all around them. The population
is growing up here, says Miguel. If we
dont give our children more opportunities,
they will return to abusing the forest.
This is a real concern. People still speak
anxiously about the gangs that ran the
illegal logging operations, and fear that
theyll come back if gains arent made fast
enough. But, again, there seems to be a
sense of determination among locals to
keep pressing forward. If we stopped our
patrols, the illegal loggers would imme-
diately start again, says Marciano Solis
Sacarias, who works at the largest of the
WWF-supported tree nurseries in San Juan
Xoconusco, an indigenous community in
the state of Mexico. But now they know
we are well organized.
Sitting on stumps and planks, Solis
and his co-workers are eating a lunch of
beef grilled on a metal plate over a wood
re, accompanied by fresh avocados, pep-
pers and a pile of tortillas. On about four
acres of sloping eld below stand nearly
800,000 young trees. Up to 50 locals, includ-
ing women and children, work at this vivero
during prime planting season. For them, the
demise of the monarch would be unthink-
able. If it were not for the bueries, we
would not get support for this project,
says Solis brother, Fernando, hands in the
pockets of his work-worn jeans. We would
have to migrate out of here.
PHIL PRIMACK is a writer and editor living
outside Boston, a city famed for its annual
(and somewhat less awe-inspiring) migration
of college students.
FEATURES || THE BUTTERFLY EFFECT
people to work with the government, says
Roberto Contreras Rodrguez, secretary of
the ejido of El Rosario, home to the areas
largest and most visited buery sanctu-
ary. They were skeptical. But now they see
that the tourists are coming.
The primary source of funding for
many of these initiatives is the Monarch
Buery Conservation Fund, established
in 2000 with a $5 million endowment from
the David and Lucile Packard Foundation,
plus $1.5 million from government sources.
From 2000 through 2012, about $2.6 million
in interest has been distributed to commu-
nities and private landowners around the
monarch sanctuaries. Today, more than
18,000 people receive money directly or
indirectly from the fund, the WWF says.
Given that there are 200,000 or so people
living in the area around the butter fly
reserves, that may not seem like a game-
changing figure, but theres more to the
effort than improving peoples immedi-
ate situations. In large part, the idea is to
establish new attitudes and patterns of
behavior among locals, and in this regard
the project is showing great promise. For
example, Javier Martnez Coln, who once
helped his father cut down trees on the site
of the Sierra Chincua reserve, now works
beside his own sons to preserve the forest.
Not that the monarch is in the clear
yeta combination of climate change,
pesticides and the destruction of its
milkweed food source by North American
farmers is making the species annual
journey south extremely di cult. In the
winter of 2005, enough monarchs arrived
in Mexico to ll about 14 acres of forest; just
six years later, the population needed only
about half as much space.
The fact remains, though, that if the
butter flies make it back to Mexico, they
face much better prospects for survival.
The WWF reports that illegal logging in and
around the Monarch Buery Biosphere
Reserve is at its lowest point since the
reserve was established in 2000so low,
in fact, as to be barely detectable. Aer 12
years, says Omar Vidal, director of WWF-
Mexico, we now have a story of success.
E
VERY MARCH, aer ve months
hibernating and then mating in
Mexicos sanctuaries, the mon-
archs head north. They will y as far as 80
miles a day during their journey, catching
thermals and being blown by the wind,
ending upa few generations later3,000
or so miles away. The increasingly pressing
IF WE STOPPED
OUR PATROLS,
THE ILLEGAL
LOGGERS WOULD
START AGAIN,
SAYS ONE LOCAL.
BUT THEY KNOW
WE ARE WELL
ORGANIZED.
quest
is: Wha
The
economy
but we n
strategy for
kinds of reg
You get the
may have turn
are determin
their own ter
The Cayetan
would like t
trees: They
start a sawm
ing for the av
owers and othe
ish all around the
is growing
dont
F WE STOPPPPPPPPPPPPPPPPPPPPPED PPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP
UR PATROLS
E ILLEGA
GG
p072-075_136HEM0313_butterfly.indd 136 31/01/2013 10:05
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Chefs Corner
Grilled Salmon with
Endive and Berry Salad
Yields 4 servings
Grilled Salmon
Salmon, four 5-7 ounce fillets
2 tablespoons olive oil
6 basil leaves, thinly sliced
1 teaspoon each sea salt and pepper
Directions
1 Pre-heat grill pan over medium-high heat
2 Season salmon with olive oil, salt and pepper
3 Grill on both sides until done, approximately
4-5 minutes per side
4 Garnish with fresh basil
5 Top with endive and berry salad
Endive and Berry Salad
cup raspberries
cup blueberries
cup of red onion, thinly sliced
3 heads of Belgium endive
cup extra virgin olive oil
cup white balsamic vinegar
Salt and cracked black pepper
Roasted sliced almonds or pine nuts, optional
Directions
1 Mix together the olive oil and balsamic
vinegar, and season with salt and pepper
to taste
2 Cut bottoms off of the endive and separate
the leaves
3 Julienne the endive leaves during the last
moments of preparation to avoid wilting
4 Combine the berries, onion and endive
in a bowl
5 Drizzle the dressing over the salad while
gently tossing
6 Portion salad on plates and garnish
with almonds or pine nuts, if desired
for extra crunch
7 Serve salad with grilled salmon
Executive Chef Robin Carr oversees
every aspect of our busy domestic and
international catering facilities in Newark,
New Jersey. As a Culinary Institute of
America (CIA) graduate, she professionally
handles each menu development process.
Whether it is a Japanese menu to Tokyo or
using popular trends for menu enhance-
ments, Chef Robin is always ready to take
on the next challenge in creating cuisine
for the vast markets served by United.
CHEERS! Courtesy of Doug Frost, Master Sommelier and Master of Wine
J. & H. Selbach Riesling Kabinett 2011 Germany|Great German Riesling is not sweet but very fruity.
Seemingly sweet when first tasted, within a few minutes, Selbach seems dry and lemony. This dry wine
would be an excellent pairing against the sweetness of the salmon and fresh berries.
g g
rkets served by United.
Chefs Tip
Any combination of berries may be used in
this salad. If berries are not in season, use
thinly sliced black plums or nectarines. Fresh
fruit in green salads provide sweetness that
balances the acidity of the dressing.
144_HEMS_0313.indd 1 06/02/2013 09:39
AVAILABLE FOR PURCHASE ON MOST NORTH AMERICA AND LATIN AMERICA
FLIGHTS. FRESH PRODUCTS OUT OF LATIN AMERICA MAY VARY DUE TO
PRODUCT AVAILABILITY. ALL FLIGHTS ACCEPT CREDIT/DEBIT CARDS ONLY.
la carte
ALL DAY ON MOST FLIGHTS OVER 2 HOURS
PRINGLES
ORIGINAL POTATO CRISPS $2.99

M&MS
ALMOND CHOCOLATE CANDIES $2.69

STARBURST
ORIGINAL FRUIT CHEWS $2.99

7 DAYS
SOFT MINI CROISSANT $2.99

CHEX MIX
$2.99
breakfast
ON MOST MORNING FLIGHTS OVER 3.5 HOURS
YOGURT PARFAIT $5.49
Low-fat vanilla yogurt with berries and granola.
CHEESE & FRUIT PLATE $7.49
Brie, Gouda, Muenster, cheddar cheese, and dried fruit.
Available on select flights only:
HAM & CHEDDAR BREAKFAST SANDWICH $5.79
Ham and cheddar cheese on a ciabatta square served with Dijon
mustard-mayo sauce (served cold).
or
HOT BREAKFAST SANDWICH $5.99
Jimmy Dean sausage, egg and cheese sandwich served with
fresh fruit and condiments.
lunch & dinner
ON MOST AFTERNOON AND EVENING FLIGHTS OVER 3.5 HOURS
ASIAN NOODLE SALAD $5.49
A chilled noodle salad topped with stir-fried vegetables, sweet
chile chicken breast and green onions.
GRILLED CHICKEN CAESAR SALAD $9.49
Grilled chicken breast, romaine lettuce, Parmesan cheese,
croutons and Caesar dressing.
CHEESE & FRUIT PLATE $7.49
Brie, Gouda, Muenster, cheddar cheese, and dried fruit.
THAI CHICKEN WRAP $8.59
Chicken breast, romaine lettuce, carrots, and red and yellow bell
peppers wrapped in a tortilla with Thai aoli sauce.
Available on select flights only:
HAM AND SWISS CHEESE SANDWICH $7.99
Ham, Swiss cheese and lettuce on a pretzel roll served with
mayonnaise and mustard (served cold).
or
ANGUS CHEESEBURGER $7.99
Premium Angus beef with melted cheese, lettuce, tomato, pickles
and onion, served with traditional condiments.
MENU_INSERT_FRONT_HEMS_0313.indd 1 06/02/2013 09:40
BRAND
CHOCOLATE CANDIES
Made with Freshly Roasted Almonds
I NNOVATI VE SOLUTI ONS
9(1', 1* 9(1', 1*
beverages
NON-ALCOHOLIC
Complimentary and available on most flights.
J
Coca-Cola,
Coke Zero,

Diet Coke
J
Sprite,
Sprite Zero
J
Minute Maid
: Apple Juice,
Cranberry Apple Juice
Cocktail, Orange Juice
J
Motts
Tomato Juice
J
Dasani
Bottled Water
J
Mr. & Mrs. Ts

Bloody Mary Mix
J
Seagrams
: Ginger Ale,
Seltzer Water, Tonic Water
J
Freshbrew
Kova Coffee
J
Decaffeinated Coffee
J
Hot Tea
AVAI LABLE ON SELECT ROUTES
Cappuccino, Espresso and Specialty Regional Teas
ALCOHOLIC
Alcoholic beverages are available on most flights. Complimentary
in premium cabins. Priced as shown in economy cabin.
Beer and wine are complimentary in economy on trans-Pacific
international flights and on flights within Asia and Micronesia.
Sake is also complimentary on trans-Pacific international flights
to/from Japan.
SPECI ALTY COCKTAIL
MOST NORTH AMERI CA FLI GHTS EXCEPT HAWAI I
Salvadors Margarita$7
MOST U. S. MAI NLAND FLI GHTS TO/FROM HAWAI I
Trader Vics
Mai Tai$9
BEER $6
Budweiser
, Miller

Lite, Heineken
WINES $7
House Red and White
I NTERNATIONAL & MOST FLIGHTS TO/FROM HAWAII
Sparkling Wine
Special wine selections are available for premium cabin customers.
Please ask your flight attendant about todays selections.
SPIRITS $7
J
ABSOLUT
Vodka
J
Bacardi
Superior Light Rum

J
Bombay Sapphire
Dry Gin
J
Canadian Club
Whisky
J
Dewars
White Label

Blended Scotch Whisky
J
Jack Daniels

Tennessee Whiskey
J
Jim Beam Black
Kentucky
Straight Bourbon Whiskey
LIQUEURS & COGNAC $7
J
Baileys
Irish Cream
J
Courvoisier
VSOP Fine
Champagne Cognac
MOST INTERNATIONAL FLIGHTS
J
Crown Royal

Canadian Whisky
J
DISARONNO
Amaretto*
J
The Glenlivet
Single Malt
Scotch Whisky
J
Grand Marnier
J
Kahlua
*
* Also domestic premium cabins
Alcohol may be served to customers over 21 only. Customers are limited to one
alcoholic beverage at a time during service.
We are proud to recycle aluminum cans, newspapers, and plastic bottles on
eligible flights.
snackboxes
ALL DAY ON MOST FLIGHTS OVER 2 HOURS
TAPAS $8.59
J
Oloves Marinated Olives
J
Roasted Red Pepper Bruschetta Spread
J
Wild Garden Hummus
J
Rondel Peppercorn Parmesan Cheese Spread
J
Stacys Pita Chips
J
Cream Crackers
J
Partners Olive Oil and Sea Salt Crackers
J
Emerald Natural Almonds
J
Chocolate Covered Fruit
CLASSIC $7.49
J
Motts Applesauce
J
Pepperidge Farm Goldfish
J
Pepperoni
J
Cheddar Gourmet Cheese Spread
J
Crackers
J
Candy
J
Oreo Cookies
SAVORY $7.49
J
Tortilla Chips
J
Salsa
J
Vanilla Raspberry Fig Bar
J
Almonds
J
Nutella
J
Graham Crackers
J
Dried Fruit
A portion of the proceeds from the Eat for Good program will go to support
organizations that provide opportunities and education for at-risk and
underserved youth. For information visit united.com/eatforgood.
Menu and beverage options may vary by flight.
We apologize if your preferred choice is not available.
MENU_INSERT_BACK_HEMS_0313.indd 1 06/02/2013 09:40
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No.35452_BCI_Advertising 1pp.indd 1 09/01/2013 09:08
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