Professional Documents
Culture Documents
Chapter 3 - 1
Intercultural communication
Cultural backgrounds Cultural differences
Chapter 3 - 2
Chapter 3 - 3
Chapter 3 - 4
Chapter 3 - 5
Chapter 3 - 6
Characteristics of Cultures
Automatic Coherent Complete
Chapter 3 - 8
Chapter 3 - 9
Cultural Pluralism
Avoiding assumptions Avoiding judgments Acknowledging distinctions
Chapter 3 - 10
Social
Nonverbal
Chapter 3 - 11
Cultural Context
High-context and low-context
Decision-making practices Problem-solving techniques Negotiating styles
Chapter 3 - 12
Chapter 3 - 13
Use of manners
Concepts of time
Chapter 3 - 14
Nonverbal Differences
Greetings and touching
Personal space Facial expressions Eye contact Posture Formality
Prentice Hall, 2008
Business Communication Today, 9e Chapter 3 - 15
Age Differences
Types of culture
Youth-oriented Senior-oriented
Cultural associations
Power Respect Freedom
Prentice Hall, 2008
Business Communication Today, 9e Chapter 3 - 16
Gender Differences
Existing workplace cultures Communication styles
Chapter 3 - 17
Religious Differences
Personal beliefs Inclusive workplaces
Chapter 3 - 18
Ability Differences
Assistive technologies
Customers Colleagues
Chapter 3 - 19
Chapter 3 - 22
Learning Languages
Facilitate communication
Promote business relationships
Chapter 3 - 23
Chapter 3 - 24
Writing Clearly
Use simple, clear language Be concise (brief) Use transitional elements Address correspondence properly Cite numbers/dates carefully Avoid slang, idioms, and jargon Avoid humor or popular culture references
Chapter 3 - 25
Intercultural Conversations
Speak slowly and clearly Rephrase as needed Seek feedback Dont patronize Double check for agreement
Chapter 3 - 26
Listening Carefully
Learn vocal patterns Show respect Ask questions
Chapter 3 - 27
Software
Translation Words and phrases Gist of the message
Prentice Hall, 2008
Business Communication Today, 9e Chapter 3 - 28
Chapter 3 - 29