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Disaster: Crisis Communications and Issues Management Procedure Template

Disaster: Crisis Communications and Issues Management Procedure Template

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Disaster: Crisis Communications and Issues Management Procedure Template
Disaster: Crisis Communications and Issues Management Procedure Template

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Published by: Catholic Charities USA on Mar 18, 2013
Copyright:Attribution Non-commercial

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09/12/2013

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Procedure Name Crisis Communications and IssuesManagementRelevant PolicyApplicable ToEffective DateDate(s) of RevisionLegal and Other ReferencesLocationApproval By
1
 
Catholic CharitiesProcedure
 
Purpose
 – 
 
 To assure timely and accurate public response to any Crisis situation or major issueinvolving <your agency name>
Procedure
- The <person in charge> shall act as primary media spokesperson in the face of allcrisis or issues involving <Agency Name>. Preparation of talking points and media statements shallbe developed by <person In Charge> or the <secondary person in charge> of <division> prior to
any dissemination. The organization’s Crisis Communications Plan— 
and any CrisisCommunications training of staff 
 — 
 will be developed and managed by <person in charge>
Media Inquiry 
1.
 
Key <agency name> spokespeople are pre-identified:
 
a.
 
<person in-charge> : General
 
b.
 
<person in-charge> : General
 
c.
 
<person in-charge> for Disaster : Disaster events
 
2.
 
 All media calls and inquiries are to be forwarded to the <person in-charge> .a.
 
If the < a) person in-charge> is not available, a message is taken and contact log ismaintained by the Administrative Support staff. The message is provided to her/hisdesignee.
 
3.
 
 The <b) person in-charge> prepares a written response and talking points regarding thecrisis within the first hour of the event.a.
 
 The written response and talking points are approved by the <a) person in-charge>,<secondary person in-charge> or <person in-charge>.b.
 
 This response and talking points are distributed to the pre-identified spokespeopleand <agency> Leadership Team.c.
 
In consult with the CEO/President <agency name>, the written response may beissued to the Catholic Charities network 4.
 
 The <b) person in-charge> provides response to inquiring media.a.
 
In consult with CEO/President and <person in-charge> media release may beissued. Depending on the scale of the crisis, a press conference may be called.b.
 
In consult with CEO/President and <b) person in-charge> and the <c) person in-charge > may involve the CEO/President or Disaster Operations <person in-

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