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mpr_bcrfm12_1347625031428_eng

mpr_bcrfm12_1347625031428_eng

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Published by arthurmathieu
BC Management
BC Management

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Published by: arthurmathieu on Mar 18, 2013
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03/18/2013

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 ACTION PLAN IMPLEMENTATION STATUS UPDATEREPORT TO THE AUDIT COMMITTEE - AS OF MARCH 31, 2012
 
2011-09-22 Follow-up Report: Management Practices Audit of the British Columbia RegionCIDM# 4186554 2
 
British Columbia Region
Management Practices Audit of the British Columbia Region  APPROVAL DATE: 22/09/2011 
PROJECT RECOMMENDATIONS ACTION PLANEXPECTEDCOMPLETIONDATEPROGRAM RESPONSE
Programs without servicesstandards:Direct servicesGrants and ContributionsInternal Services
Regional Client Survey:
To respond to the Regional ClientSurvey, the Region will endeavour toreport back on the outcomes to allBC First Nations at the end of thisfiscal year. As part of client engagementactivities, the Region will review ourcurrent approach to client serviceengagement to identify the types of feedback the Region requires andhow this feedback will be obtained.This will link to the National ServiceManagement Initiative to ensurenational consistency.March 2012March 2012June 2012March 2012
 
 As part of the BC Region First NationsEngagement Strategy, a Joint Gathering washeld in February 2012 which included over 140representatives from First Nations andOrganizations in BC. Two engagementsessions were held to seek feedback on theservices the Region provides to First Nationsand First Nations Organizations. The FinalReport is being prepared and once completewill be shared with all participants.
RO Update:The Regional Operations Sector,Operations and Planning SupportsDirectorate has taken the lead in ServiceStandard Management within AANDC.
 
 ACTION PLAN IMPLEMENTATION STATUS UPDATEREPORT TO THE AUDIT COMMITTEE - AS OF MARCH 31, 2012
 
2011-09-22 Follow-up Report: Management Practices Audit of the British Columbia RegionCIDM# 4186554 3
 
British Columbia Region
Management Practices Audit of the British Columbia Region  APPROVAL DATE: 22/09/2011 
PROJECT RECOMMENDATIONS ACTION PLANEXPECTEDCOMPLETIONDATEPROGRAM RESPONSE
Over the past year the followingactivities have occurred in response tothe MPR / MAF Action Items:
 
The Service Management Strategyhas been developed and presentedto OPS in the Fall of 2011. The2012-2013 Strategy has beendrafted and is anticipated to bepresented to OPS Ctte in theSpring of 2012.
 
The Service Inventory List forExternal Clients was developedand presented to OPS Ctte andTreasury Board in the Fall of 2011.
 
The Service Standard GovernanceFramework was drafted andpresented to OPS in June 2011.
 
The Service Excellence WorkingGroup was established with focusto provide departmental servicemanagement oversight andsupport to DGIOC and OPS Ctte onService Standard activities.
 
The working group has initiateddiscussion and consultation withsectors to and identify newservices which will be reviewed

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