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 RESEARCH
.
BPOININDIA
Compiled ByTasneem, Saurin, Shafi, Tommy &Murli
 
WHAT IS BPO?
Business Process Outsourcing
is thestrategic use of outside resources to performactivities traditionally handled by internalstaff and resources, none of which are core tothe functioning of the company. It is astrategy by which an organization contractsroutine functions to service providers whospecialize in such functions. Thus the serviceprovider is not only responsible for theexecution of a business process but also forimproving it
 
HISTORY OFOUTSOURCING
1776 :-Adam Smith discovered competitiveadvantage through outsourcing.
1970s-1980s :- C. K. Prahalad's corecompetency theory expounded in HarvardBusiness School. American Express, Swissair,British Airways and General Electric(GE) startcaptive units in India.
2000 :-Third Party players spring up in India.By 2005 end, over 300 open shop in Indiaand beyond. Some of them even set upoperations outside.
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