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Bench Marking Considerations

Bench Marking Considerations

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Published by okamo
Customer & Competitive Intelligence for
Product, Process, Systems & Enterprise Excellence
Customer & Competitive Intelligence for
Product, Process, Systems & Enterprise Excellence

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Published by: okamo on Mar 11, 2009
Copyright:Attribution Non-commercial

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09/06/2010

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ONSIDERATIONS
C
USTOMER 
 
&
 
C
OMPETITIVE
 
I
NTELLIGENCE FOR 
P
RODUCT,
P
ROCESS,
S
 YSTEMS &
E
NTERPRISE
E
XCELLENCE
C
 
D
EPARTMENT OF
 
S
TATISTICS
D
R.
ICK 
E
DGEMAN,
P
ROFESSOR 
 
&
C
HAIR 
 
S
IX
S
IGMA 
B
LACK 
B
ELTREDGEMAN@UIDAHO.EDU OFFICE: +1-208-885-4410
ENCHMARKING
B
 
C
ustomer
E
xpectation
D
ilemmaTime
     P   e    r     f   o    r   m   a    n   c 
  E  x  p e c  t a  t  i o  n s
 C o n t i n u o u s
 
 I m p r o v e m e n t
Performance
 
Gap
 
Benchmarking
Benchmarking is the process of continually searching for the best methods, practices and processes, and either adoptingor adapting their good features and implementing them to become the “best of the best.”How is benchmarking used?Compare performance of an existing process against othercompanies’ best-in-class practicesDetermine how those companies achieve their performancelevelsImprove internal performance levels
Use benchmarking both for comparison of performance as well as tounderstandthe potential for improvement

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