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Self-Service in Supermarkets

Self-Service in Supermarkets

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Thanks to the adoption of self-service
technology at grocery stores, today’s food
shoppers can literally serve themselves at
multiple areas throughout the store. Instead of waiting in long lines, shoppers can order their deli meats, pick up some flowers and a DVD, and then proceed to check-out, all in one area. This guide showcases the many different options for grocery store self-service and how to implement them correctly.
Thanks to the adoption of self-service
technology at grocery stores, today’s food
shoppers can literally serve themselves at
multiple areas throughout the store. Instead of waiting in long lines, shoppers can order their deli meats, pick up some flowers and a DVD, and then proceed to check-out, all in one area. This guide showcases the many different options for grocery store self-service and how to implement them correctly.

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Categories:Types, Research
Published by: Capital Computer Group, LLC on Mar 21, 2013
Copyright:Attribution Non-commercial

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03/21/2013

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Developed, published and sponsored by:
A guide from Self-Service World and Kiosk Marketplace
INSIDE:Thanks to the adoption of self-servicetechnology at grocery stores, today’s foodshoppers can literally serve themselves atmultiple areas throughout the store. Insteadof waiting in long lines, shoppers can order
their deli meats, pick up some owers and a
DVD, and then proceed to check-out, all inone area. This guide showcases the many dif-ferent options for grocery store self-serviceand how to implement them correctly.
Self-Service at Supermarketsand Grocery Stores
 
Contents:
Self-Service at Supermarkets and Grocery Stores
Page 3
 
About the SponsorPage 4
 
Introduction|A whole new worldPage 5
 
Chapter 1|A history of self-service in the supermarket
Where did it come from?Make it a great cstomer experience
Page 9
 
Chapter 2|Self-checkout
Are consmers sing it?
Stafng still counts
 Cash or cashless?Check-ot of the ftreSelf-retrnROI
Page 20
 
Chapter 3|Food ordering
Self-orderCase std: Hannaford SpermarketsThe soltionThe reslts
Page 24
 
Chapter 4|Assisted selling
Digital signageHealth kiosks
Page 30
 
Chapter 5|Cart-level self-service
RFID: The ftre?Mobile devices
Page 32
 
Chapter 6|Miscellaneous
DVD rentalA place to convert or change and pa bills
Page 35
 
Chapter 7|The future of grocery self-service
Case std: Giant Foods
Page 41
 
Appendix|Additional stories from Self-Service World
 
Sponsor:
Self-Service World 
, owned and operated by Louisville, Ky.-based NetWorld Alliance, is the world’s largest online provider ofinformation about and for the kiosk and self-service-technologyindustries. The content on the site, which is updated everybusiness day and read by business and industry professionalsthroughout the world, is free.
About the sponsor
Self-Service at Supermarkets and Grocery Stores
Published by NetWorld Alliance.© 2008 www.networldalliance.com
All photos courtesy of IBM Corp. unless otherwise specied.
Written and edited by Patrick Avery, editor, Self-Service World and Kiosk Marketplace
Dick Good
, CEO
Tom Harper
, president and publisher
Bob Fincher
, executive vice president and general manager, Technology Division
Joseph Grove
, vice president and associate publisher

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