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CRM Practice Binder2

CRM Practice Binder2

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use it for practice
use it for practice

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Categories:Types, School Work
Published by: Venkata Brahmanandarao Nelluri on Mar 23, 2013
Copyright:Attribution Non-commercial

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08/30/2013

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SETUP OF SERVICE MASTER DATA------------------SERVICE MASTER DATA ARE- SPARE PART- SERVICE PRODUCT (LABOUR PRODUCT)- WARRANTY- INSTALLED BASE.NOTE: ADDING THE ORGANIZATION SET TYPES FOR THE PRODUCT CATEGROY 'MAT_ERSA'T.CODE: COMM_HIERARCHYCLICK ON 'START'DOUBLE CLICK ON 'R3PRODSTYP'EXPAND 'PRODUCT SUBTYPE'AGAIN EXPAND 'MAT_ - MATERIAL TYPE'SELECT THE CATEGORY 'MAT_ERSA'SELECT THE TAB 'SETYPES'CLICK ON CHANGEADD THE FOLLWOIGN SET TYPESCRMM_PR_SALESA - 20 - SALESCRMM_PR_SALESG - 30 - SALESCRMM_PR_TAX - 40 - SALESCOMM_PR_LGTEXT2 - 50 - SALESCRM_PR_RESIDVL - 60 - SALESSAVE.---------CREATION OF SAPRE PARTT.CODE: COMMPR01SELECT THE PUSH BUTTOHN 'MATERIAL'ENTER THE CATEGORY 'MAT_ERSA'CHOOSE CONTINUEMATERIAL: SAM_CONDENSORDESCRIPTION:samsung ac condensorITEM CAEGORY GROUP: SRVMDIVSION: Y3BASE UNIT OF MEASURE: EASELECT THE TAB 'SALES & DISTRIBUTION'CLICK ON 'ASSING'SELECT SALES ORG AND DISTRIBUTION CHANNELENTER THE ITEM CATEGORY GROUP : LEISSAVE.---------------CREATION OF SERVIE PRODUCT:
 
T.CODE: COMMPR01SELECT THE PUSH BUTTON 'SERVICE'ENTER THE CATEOGRY: SRV_SRV1SERVICE: SAM_AC_REPAIRDESCRIPTION: SAMSUNG AC REPAIRSELECT THE TAB 'SERVICE'ITEM CATEGORY GROUP ' SRVP'BASE UNIT OF MEASURE: AUSELECT THE TAB 'SALES& DISTRIBUTION'CLICK ON 'ASSING'SELECT THE SALES ORG AND DISTIRBUTION CHANNEL COMBINATIONAND ENTER THE ITEM CATEGORY GROUP 'LESI'SAVE.------------WARRATNY: WARRANTY IS GAURANTEE TO THE PRODUCT FOR CERTAIN TIME AND USAGE.WARRANTY IS ONE OF PRODUCT TYPE IN CRMCREATION OF WARRANTY:T.cODE: COMMPR01SELECT THE PUSH BUTTON 'WARRANTY'ENTER THE CATEGORY: WTYCAT002WARRANTY: 1_YEAR_WARRANTYDESCRIPTION: Samsung One year warrantySELECT THE TAB 'WARRANTY'WARRANTY CATEGORY 'CUSOTMER WARRANTY'WARRANTY BASIS : TIME DEPENDENTWARRANTY PERIOD: 1 - YEARDATE PROFILE: WARRANTY PROCESSINGDATE TYPE/RULE START: WARRANTY START / TODAY'S DATEDATE TYPE/RULE END: WARRANTY END / WARRANTY START+WARRANTY PERIODACCOUNT INDICATOR: G1SAVE.
 
SERVICE QUOTATION: IT IS ESTIMATION OF PRICES(SAPRE PART AND LABOUR CHARGE) FORREPAIR OF TECHNICAL OBJECTS WITH VALID DATE.THE PRE-REQUSITE SETUP FOR CRATING THE QUOTATION------------------------1. PRICING RPOCEDURE CREATION AND ASSIGMENT.2. WARRANTY PRICING CUSOTMIZATION.3. MAINTAINING THE PRICING CONIDTION RECORDS FOR THESPARE PART, SERVICE PRODUCT AND WARRANTY DISOCUNTS.4. RELVANT MASTER DATA SHOULD BE CREATED PROPERLY.- SPARE PART HAS TO ITEM CATEOGRY GROUP 'SRVM'- SERVICE PRODUCT HAS TO ITEM CATEGORY GROUP 'SRVP'- CUSOTMER HAS BE CREATED WITH PROPER SALES AREA DATA- PROPER INSTALELD OBJECT WITH WARRANTY ASSIGMENT.5. ASSIGN THE ORG DATA PROFILE TO TRANSACTIONT TYPE FOR AUTODETERMIANTION OF ORG DATA.---------------PRICING PROCEDURE CRATION AND ASSIGMENT.---------------------STEP1: CREATE PRICING PROCEDRUE USING STANDARD PRICING PROCEDURE '13SRVV'STEP2: PRICING PROCEDURE DETERMIANTION.STE1: CREATE PRICING PROCEDUREPATH: SPRO - IMG - CRM - BASIC FUNCTIONS -PRICING - DEFINE SETTINGS FOR PRICING - CREATEPRICING PROCEDURESELECT THE PRICING PROCEDURE '13SRVV' AND CHOOSE COPY ASRENAME THE PRICING PROCEDURE 'ZSAMS1' AND DESCRIPTION TO 'SAM SERVICE PRICING'PRESS ENTER AND CHOOSE COPY ALL.SAVE.STEP2: PRICING PROCEDURE DETERMINATIONPATH: SPRO - IMG - CRM - BASIC FUNCTIONS - PRICING - PRICING IN BUSINESS TRANSACTIONS -DETERMINE PRICING PROCEDURECLICK NEW ENTRIESENTER THE FOLLWOING DETAILSSALES ORG: O 50016878 (SAM_SALES)DISTRIBUTION CHANNEL: Y2DIVISION: Y3DOCUMENT PRICING PROCEDURE: S (IDENTIFY THE THIS VALUES IN THE TRANSACTION TYPESRVQ)PRICING PROCEDURE: ZSAMS1SAVE.SIMILARY MAINTIANT THE PRICING DETERMIANTION FOR OTHER SALES AREAS.GO THE TO TRANSACTION SM52 AND RESET THE IPC SETTINGS.------------------WARRANTY PRICING CUSOTMIZATION:

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