11 DARTMOUTH AVE AVONDALE ESTATES, GEORGIA PHONE 678.653.0073 E-MAIL JOHNWILLIAMHOLLAND@GMAIL.

COM

JOHN W. HOLLAND
Food Service Professional
I am a professional service industry employee with experience in all levels of the industry. I started from the ground floor with fast food, then barista and caf experience, and finally full service restaurants. My preference is working in high volume, casual establishments, where my high quality speed of service, calm demeanor, and glowing, intelligent personality can shine. I understand the importance of building personal relationships with customers so that a business stands out in the minds of its patrons.

ACCOMPLISHMENTS

Certified Trainer Toucans Brazilian Grill Shift Manager Teds Montana Grill Certified Trainer Teds Montana Grill Night Manager Mighty Joes Espresso Certified Trainer Ruby Tuesdays Project Lead Star 2000 Program Starbucks

EMPLOYMENT HISTORY

Tucanos Brazilian Grill, Salt Lake City, UT Certified Trainer, Bartender, Server

Responsible for training new staff members according to company guidelines in a fast growing novelty concept Assisted management staff in ensuring amazing customer service among staff and helped the struggling location grow from a $16,000 week location to a $50,000 a week location in less than a year.

Teds Montana Grill, Atlanta, GA Shift Manager, Expeditor , Bartender, Server

Assist in supervising up to 13 FOH employees in a high volume fine-casual

setting: ensuring excellent guest relations. Responsible for sales and answering customer questions related to food unique to my employers worldview. Manned pivotal HOH position ensuring superior product quality to company specifications prior to guest presentation. Responsible for a 16-seat bar, hand squeezed mixed drinks, service bar, and takeout service in a 300 cover per night restaurant

Mighty Joes Espresso, Atlanta ,GA Night Manager (start-up caf)

Effectively hired, trained, and supervised up to five employees in specialty coffee preparation, sales, and direct customer service. Hired, trained, and supervised staff in all food service and preparation maintained inventories and assisted in ordering and inventory control

Feast, Atlanta ,GA Construction/Expediter/Server

Assisted in build out of fine dining establishment including installation of kitchen equipment and food fired pizza oven. Manned pivotal HOH position ensuring superior product quality to chef specifications prior to guest presentation. Responsible for sales and answering customer questions related to food unique menu items

EXPIERENCE SUMMARY

More than twenty years in food service operations, including preparation of creative, specialty food and personalized customer service. Assist in staff hiring, training, and supervision; organize work schedules, purchasing, inventories, and stock rotation. Assist in record keeping, inventory control, and general bookkeeping; experience with the Squirrel, Micros, Aloha, Hot Sauce computer systems

REFRENCES

Mark Jackson 678.698.5270

General Manager

Teds

Montana

Grill

Melissa Hawkes Manager 9955

The Plum

801-897-