Client, Patient, Customer, At Iba Pawww.yunesa.blogspot.com Last Updated 7/15/20092Guest is a term used to refer to any individual or visitor who received hospitality from a home or abusiness entity. Generally, this is used in the hotel industry or any facility whose business is inaccommodation, travel, holiday and tours industry. To be too technical about the term, in the spa, massageclinic or your wellness business, you can use the word guest if:1. They are not regular visitors, meaning, to be technical about it, guest lang talaga sila. They do notcome often.2. You and your staff are really giving them the best service and value. What do I mean by this? Howdo we treat guests in our homes? I think the best example of treating guests is in the abode of Filipino homes. We treat them with utmost respect, honor, full-hospitality and accommodation.There are even times when the master’s bedroom is offered for the guests. We would tour themaround even if that means being absent from the office or taking a half-day off. We would eat outwith them charged from our own pocket and at our own expense not theirs, at marami pang iba. Inshort, they are treated as royalties and a distinguished part of the family.3. To be again too technical again about the term guest, guests are guests and they are not expected topay. Naku! Hindi yata maganda ‘to in business…. if we are to be too technical about this term sabusiness natin…ang guest ay hindi natin ine-expect na mag-bayad. (Whew! This is not goodbecause if we are too be too technical about this term, in our line of business, do you expect yourguest at home to pay? Of course not, isn’t it? ) A guest is not expected to pay (?).So meron na naman tayong sabit sa paggamit ng term na yan. So again, we will have another technicalissue if we are to use that term.)Let us go to the word patient or pasiyente in Tagalog. It has two meanings: patient as a noun and patientas an adjective. The word patient is generally used in the health and medical field naman because this is aperson who requires medical care. So if you are in the premises of a medical setting, you are called apatient. Likewise, this term might be used also as an adjective meaning, someone who is fore bearing andone who embodies long-suffering or briefly, a patient is someone who endures. In Tagalog,mapagpasensiya. Which is correct in its context because when you are a patient, you are enduring sometrying circumstances or situations. An ailment, disease or sickness. Before, the word patient is exclusivelyused by doctors, physicians but medical spas nowadays, use the word patient even if you do not have anyillness, as long as you are in their premises and a receiver of their services they can call you a patientinstead of client, guest, customer or patron. The word patient hooked two similar yet different denotationsand connotations.