RETAIL BANKING

 Retailbanking refers to the efforts of the

bankers to reach up to the customers on
both fronts such assets and liabilities side.

 Retail
banking includes designing delivery
of customized products from both client
and bank side.
 Steps to retail banking
 Door banking
 ATM
 Debit & Credit cards
 Telephone banking
 Internet banking
 Mobile banking
 Electronic funds transfer
 Asset segment
 Housing finance
 Consumer durable finance
 Vehicle finance
 Personal loan
 Advance against future lease rentals
 Mortgage loan
 Pension loan
 Liability segment
 Saving bank account
 Minimum balance (rural, semi urban, urban,
metropolitan)

Interest
 Withdrawal
 Transfer of account

Premature closure of account
 Joint account
 Minor account
 Blind customers’ account
 Withdrawals by the illiterates
 Current account

Minimum balance

Withdrawal
 Interest

 Penal charges
 Term deposit

Interest on deposit
 Recurring deposit
 Interest on recurring deposit
 Types of deposit accounts
 Demand deposits
 Saving deposits
 Term deposits
 Notice deposit
 Current deposit
 Account opening & Operation
procedure
 Operation of joint account
 Operation of minor account
 Operation of illiterate / Blind person
 Secrecy of customer’s account
 Premature withdrawal of termdeposit
 Premature renewal of term deposit
 Continue…
 Renewal of overdue term deposit
 Advances against deposits
 Settlement of dues in deceased deposit
account
 Interest payable on term deposit in
deceased account
 Safe deposit lockers
 Redressal of complaints and grievances
Thank You