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ORACLE E-BUSINESS SUITE
SALES ORDER MANAGEMENT 
 
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Improve customer satisfaction while reducingfulfillment costsImprove customer satisfaction by making fact-based promises—andkeeping themImprove customer satisfaction throughvisibility into order statusand changesReduce implementation andmaintenance costs throughtailored, workflow-drivenorder flows withoutcustomization
 If you are not differentiating your value to the customer through fulfillment, your competition probably is. Customer satisfaction iscritical to business success in today’s global economy. Order Fulfillment  professionals are under considerable pressure from customers to makeand keep accurate order promises. To meet these commitments, theorder fulfillment professional needs accurate, real-time visibility intoboth sales orders and the inventory that supports them. Without thisvisibility, order management becomes a game of guesswork that ultimately leads to lower customer satisfaction.Oracle is now responding to the needs of the mid-market by offering aneven more affordable and low risk way to access the power of the Oracle E-Business Suite. Through Oracle E-Business Suite, companies can now fully manage customer orders from order capture to receipt of payment (order to cash).
Manage Order Fulfillment From Order to Cash
Customers of all sizes look to you for accurate order promising, on-time delivery of quality products, visibility to order status, accurate invoices and excellent service.Management looks to you to streamline operations. Order Fulfillment capabilities inOracle E-Business Suite enables you to do all of the above. You can automate andoptimize the completeorder to cashbusiness process flow to deliver improvedcustomer satisfaction, shorter delivery lead times, and lower fulfillment costs.At the core of Oracle E-Business Suite are Order Fulfillment applications including:
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Order Management (and Shipping)
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Receivables
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InventoryThis complete order-to-cash support enables companies to capture multi-channeldemand, provide accurate order promise dates in real time, and fulfill orders withoutexpensive software customization. Additionally, Oracle ensures that customer shipments are executed accurately, efficiently and according to schedule.
Automate Fulfillment with Order Management
Oracle Order Management dramatically increases sales administration productivityand customer service by streamlining order capture processes and providing order 
 
information visibility throughout the fulfillment process. With Oracle Order Management, companies spend less time manually entering and tracking orders, andmore time proactively managing other aspects of their business. Order Managementenables multiple channel order capture as well as configuration of dynamic business processes through workflow. Key capabilities include:
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Order Entry and Processing
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Pricing and Discounting
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Order Promising
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Sales Tax/Value Added Tax
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Credit Checking
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Order Holds
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Order Scheduling
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Drop Shipments
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Shipping
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Order Status Visibility
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Returns and Credits Processing
Integrate Order Management with Accounts Receivable Processing
With Oracle, invoicing and accounts receivable processing is streamlined because of the integration between Order Management and Financials. Invoice information is passed directly from Order Management, ensuring accurate items, quantities and pricing. Streamlining routine accounts receivable activities, such as invoicing, taxcalculation, item costing, receipt application, collections, and revenue recognition,dramatically reduces settlement cycle times and lowers administrative costs. Freeyour accounts receivable professionals from administrative tasks so they can spendmore time on value-added activities like payment terms analysis, credit management,receipt analysis, and revenue management. Key capabilities include:
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Invoicing
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Cash Application
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Reporting
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Account aging
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Collections
Manage Customer Orders with Inventory Visibility
Effective order fulfillment is greatly dependent on the visibility and accuracy of your inventory information. With Oracle you can view currently available quantities toaccurately promise order delivery dates to customers. Additionally, up-to-dateinventory levels ensure you can execute on that promise. Key functionality includes:
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Item Availability
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Material Reservations
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