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Catalyst Complaint Cover Page

406692

Complaint
Number 406692 Date 4/9/2012 Status Assignee Actual Savings Amount Disputed Estimated Savings Closed Nichols, Stephana $0.00 $875.00 $0.00

Location Bellingham - Consumer Protection Division NAICS 541920-Photographic Services

Complainant
Name Anthony Paul Carro 7 Westbrook Dr Morganville, NJ 07751 Phone Day (732) 738-0500 Phone Evening Email (732) 547-1405 Tony@PtVantage.com

Respondent(s)
Name Getty Images 605 5th Ave S Ste 400 Seattle, WA 98104 Contact Phone (206) 925-6753 Toll Free Email copyright.complian ce@gettyimages.co m

Referral(s)
Name Contact Phone Contact Phone Email

Practice(s)
Code 023 316 Practice Scare Tactics Billing Issues

Activities
Date Added 4/9/2012 4/9/2012 4/20/2012 4/20/2012 Activity Type Email to Respondent Email to Complainant Email from Respondent Email from Respondent Activity R First Letter to Respondent To: copyright.compliance@gettyimages.com C First Letter to Consumer To: Tony@PtVantage.com

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Date Added 4/20/2012 4/20/2012 4/20/2012 4/24/2012 4/25/2012 4/26/2012 4/27/2012 5/4/2012 5/4/2012 5/4/2012 5/11/2012 5/11/2012

Activity Type FAX from Respondent Email to Complainant Email to Complainant (through Outlook) Email from Complainant Email to Respondent Email from Respondent FAX from Respondent Email to Complainant Email to Respondent Resolution-UNADJUSTED Email from Complainant Email to Complainant

Activity 04-20-12 SCANNED as ' a ' C Additional Info Needed To: Tony@PtVantage.com

R Info from Complainant To: copyright.compliance@gettyimages.com 04-26-12 duplicate of Email, activity # 1132977 Csup Closing Unadjusted To: Tony@PtVantage.com Rsup Closing Neutral To: copyright.compliance@gettyimages.com

Csup Closing Unadjusted To: Tony@PtVantage.com

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Catalyst Report
Complaint Description
Description A letter from Getty Images was sent to the "Legal Department" of my business demanding a settlement of $875.00 for using an image at my web site that they claim is owned by their firm. I do not have a legal department and the letter was sent to my business but to no one in particular. We get mail and advertisements oftentimes that is addressed to no one in particular and we generally dismiss it. I cannot locate proof anywhere that Getty Images owns the image. The image was placed on my web site by a vendor that prepared our site and located the image at a site for free images. In short I'm not clear that this is a legitimate demand and I was advised to contact your office for assistance. Expected resolution details: Stop the threats and rescind the notice.

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