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August 2008 | PG 1
IN THIS ISSUE NaNcy’S NoTESa NoTE from THE EdITor 
Recommended reading
Welcome to the August issueof ED
Compass
™
newsletter!
As summer winds down and you settle backinto your classroom, we want to help youget inspired or another great year. This issueis illed with nuggets o inormation, bestpractices and tips or using your SMARTproducts to help captivate your students.Find out what contests we’re running thismonth, and sign up or a ree trial o theSenteo
™
interactive response system and/orthe SMART Document Camera onpage 8.As always, i you have any comments aboutthe newsletter or any o the inormationeatured in this issue, we’d love to hearrom you. Please e-mail your eedback to
education@smarttech.com
.Nancy’s Notes..........................................1News....................................................2–4Classroom Content...............................4–6Contests..................................................5Feature Article.........................................5SMART Showcase School Proile..............6Product Spotlight..................................7–8
There’s an important book
 that I think needs to be on thereading list o everyone whocares about children, learning,the education system, economicsustainability and civil society. It’swritten by a Harvard Business Schoolproessor. He’s not just someone whoeels the need to write and sell books– he’s a person who examines issuesdeeply and uses a keen intellect todissect them.His name is Clayton Christensen,and he is well known to businesspeople. In his earlier books, The
Innovator’s Dilemma
and
TheInnovator’s Solution
, he taught aboutmanaging disruptive innovation,making many people uncomortablein the process.His latest book,
Disrupting Class
, was written with coauthors Michael Horn and CurtisJohnson. In it, he tackles the subject o education, and while he says he is not an expert,he clearly has sought out the experts and gained valuable insight that he reely shares.I immediately knew I would like the book when, in the acknowledgements section,he talked about the origin o the title and the multiple meanings that it is intended toconvey. (You’ll have to read the book.)I was given the book by some customers rom a county in North Carolina who came tovisit in July. I have not been able to put it down and have read and re-read passages andchapters multiple times. I appreciate that they thought enough o me to give me thebook and, in so doing, compel me to read it – a most enjoyable experience indeed.I wish you the best as you start yet another year with your students. It’s an importanttime or so many o them. Let us know how we can help and i we are supporting youthe best we can in your daily lessons.
Nancy Knowlton
is the CEO of SMART Technologies.
NEWS AND RESOURCES FOR EDUCATORS USING SMART PRODUCTS
August 2008
Welcome back to the classroom
newsletter
 
August 2008 | PG 2
“For me, the customer is number one.The SMART services team is passionateabout making every customer interactionextraordinary. We work each and every dayto create world-class materials, resources,and training and support oerings or ourcustomers. Our training resources are builtby teachers or teachers, our technicalsupport specialists are experienced andknowledgeable, and our goal is a longlasting relationship with each and everycustomer.”
Sn ctes,Vie pesient, sevies,SmarT Tehnies
NEwS
SMART knows that in today’s world
, time is short and everyone has dierentneeds. We recognize that services and support are key ingredients or long-termcustomer satisaction, so we have taken a multiaceted approach to our own servicesand support.I you need some inormation or other support, a great place to start is with ourauthorized SMART resellers – our ront line or irst level o support. We have resellers inevery region who are oten able to provide tailored and lexible service options that meetyour unique needs. Resellers receive extensive training and have a reseller-only portal sothey can have access to marketing, sales and service inormation rom SMART.Our service and support center has a dedicated team o specialists that handle everythingrom general inquiries to order processing, training, documentation, technical support,and parts and repairs inquiries. Beore you call or e-mail us, we recommend visit ourwebsite, which oers a multitude o ree resources to help you get started and solvemany other issues you may encounter.
SMART’s services and support are here to help you
 
August 2008 | PG 3
NEwS
Resources
Our Knowledge Bas
•
e
is a searchablearea where you can ind documentscovering troubleshooting tips,diagrams, spec sheets and requentlyasked questions
Free training
•
 resources
include QuickReerence guides, Hands-On Practiceexercises and Two-Minute Tutorials
Live online training session
•
s
are 30-to 90-minute computer and telephoneconerences that oer a quick, no-costoverview o the basics o your SMARTproducts
On-site training session
•
s
provide anin-depth understanding o how yourSMART products work
Certification progra
•
m
goes beyondthe basics with extensive hands-ontraining that enables you to train otherseectivelyWe hope these tips will help you get theinormation and help you need, and welook orward to assisting you any way wecan. Watch the next issue or more detailson our support and services.I you do need to call or e-mail us, we recommend that you have the ollowing inormationready so we can help you quickly and eiciently:Which SMART hardware, sotware or service are you inquiring about? I you’re not1.sure, please check out the
Support
site, and you’ll see pictures o the most commonSMART products.What is the serial number o the product, particularly i it is a hardware product?2.You can perorm a search in the Support area o our website using the keywords“serial number + [your product]”, and you should ind a PDF article that will showyou where the serial number is located. For example, enter the search term “AirLinerserial number” to ind our Knowledge Base article 84325. Other ways to ind the serialnumber include looking on your packing list or checking the outside o the box thatyour hardware product shipped in.Are you using a Windows3.
®
operating system? I so, please tell us which one youare using, or example, Windows XP. I you are unsure, click on the Windows Startbutton, and then go up to Run. In the Run box, type “winver” without the quotationmarks and press OK. Windows will then bring up a tab that will identiy whichoperating system you have.Are you using a Macintosh operating system? I so, please tell us which one you are4.using, or example, Mac OS 10.4.10. To ind this, click on the apple in the top leto your screen and go down to About this Mac. The resulting box will give you theoperating system revision as well as some details about your Macintosh hardware.Please tell us the version o SMART Board5.
™
sotware or SMART Notebook sotwareday you are running. To see it, click on the yellow wrench icon in the SMART StartCenter, and then go into SMART Board Tools. You should see the version in the lowerlet-hand corner o the resulting box. It should be in the ormat 9.7.103.1 or similar.The irst two numbers are the version – in this example, 9.7 – and the last digit is theservice pack level – in this case, service pack 1. You can also ind out which versiono SMART Notebook you are running by launching the SMART Notebook WelcomeCenter and choosing the Help/Support tab.
Services and support are here to help you
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