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Table Of Contents

1.3Why do we need knowledge management?
1.4What does knowledge management involve?
1.5Some “textbook” definitions of knowledge management
2PRINCIPLES AND PROCESSES OF KNOWLEDGE MANAGEMENT
2.1Right knowledge, right place, right time
2.2Types of knowledge: explicit and tacit
2.3Types of knowledge: old and new
2.4Ways with knowledge: collecting and connecting
2.5Ways with knowledge: people, processes and technology
3GENERAL CONCEPTS
3.1A brief history of knowledge management
3.2The “knowledge economy”
3.3Knowledge management in the public sector
4GETTING STARTED
4.2KM toolbox – inventory of tools and techniques
3Conducting a knowledge audit
6Identifying and sharing best practices
7Knowledge centres
8Knowledge harvesting
9Peer assists
10Social network analysis
11Storytelling
12White pages
4.3After Action Reviews
4.4Communities of Practice
4.5Conducting a knowledge audit
4.6Developing a knowledge management strategy
4.7Exit interviews
4.8Identifying and sharing best practices
4.9Knowledge centres
4.10Knowledge harvesting
4.11Peer assists
4.12Social Network Analysis
4.13Storytelling
4.14White Pages
5DEVELOPING THE KM ENVIRONMENT
>People
5.1People
5.2KM Processes
5.3KM Technology
6MEASURING THE EFFECTS OF KNOWLEDGE MANAGEMENT
6.1Why measure?
6.2What to measure? Common measurement approaches
6.3How to measure?
7 Knowledge management glossary of terms
7KNOWLEDGE MANAGEMENT GLOSSARY OF TERMS
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ABC of Knowledge Management

ABC of Knowledge Management

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Published by Margarita Baena

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Published by: Margarita Baena on Apr 05, 2013
Copyright:Attribution Non-commercial

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