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Table Of Contents

INTRODUCTION AND BACKGROUND
1.1. Introduction
1.2. Internet Definition and History
1.3. Internet Banking Definition and History
1.4. Internet Banking in Lebanon
1.5. Problem Formulation
1.6. Methods
1.7. Thesis Outline
LITERATURE REVIEW
2.1. Adoption of Internet Banking
2.2. Consumer Clustering and Segmentation
2.3. Barriers to Internet Banking
2.4. Risk
2.5. Retention of Internet Banking Users
2.6. Measuring E-Service Quality
2.7. Customer Expectations of Internet Banking
2.8. Measuring Customer Satisfaction
METHODOLOGY
3.1. Purpose of the Empirical Study
3.2. Questionnaire
ANALYSIS AND DISCUSSION
4.1. Section One: The Sample
4.2. Section Two: Internet banking Usage
Performing simulations for loans
Education Level X IB Usage Crosstabulation
Internet Usage Frequency * IB Usage Crosstabulation
Fig. 27. Crosstabulation of internet usage frequency x IB usage
4.3. Section Three: Perceptions of Internet banking
4.4. Conclusions and Recommendations
4.5. Limitations of the Research
INTERNET BANKING QUESTIONNAIRE
REFERENCES
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pj-1469

pj-1469

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Published by Neha Malhotra
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Categories:Topics, Art & Design
Published by: Neha Malhotra on Apr 10, 2013
Copyright:Attribution Non-commercial

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12/19/2013

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