KEYTIME SYSTEMS HAS CHOSEN BEANYWHERE SUPPORT EXPRESSAS THEIR IDEAL REMOTE SUPPORT SOLUTION
“Our staff considers BeAnywherean highly functional software,easy to use, fast, intuitive andconfigurable to meet our needs.Customers like it.”
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BeAnywhere Support Express (BASE) hasbeen elected by Keytime Systems – SagePastel software resellers for the past twentyyears – as the perfect remote support tool,not only to keep the internal IT infrastructureup and running, but also to providecomprehensive remote assistance to eachand every client in need.Supporting a wide range of small and mediumsized businesses in the UK and Ireland, KeytimeSystems looked for a tool capable of providingremote support to any customer, regardlesstheir geographic location or custom settings –BASE guaranties the best performance to anyMicrosoft
machine, even with firewalls and exoticnetwork configurations.
“We typically useremote connection software to quickly resolvesoftware and usability problems forcustomers. We also use the solution to installand update software”
, stated AnthonyBoggiano, Keytime Systems Director. BASE 5.0features the inSight Lite Edition, a RemoteMonitoring add-on conceived to help problemprevention and decrease downtimes in clients’critical servers and workstations. Additionally toCPU, Memory State and HDD monitoring (andalso the possibility to perform Device Auditing),the inSight module is also capable of maintainingremote hardware and software inventory alwaysautomatically updated.
“We also find it useful for providingproduct training for new users”
, concludedthe Keytime responsible, pointing one of Support Express’ Advanced Remote Controlstrong points – technicians can share their