Director Regulated Industries CommissionIndependence SquarePort of Spain Dear Mr. Atwal Compensation to TTEC customers for Good Friday Blackout.
I am seeking your intervention with regards to the electricity outage on Good Friday.The principle of the right to compensation for TTEC consumers for lack of service fromunplanned outages on the distribution system was established in the 2009 Order re Quality of Service Standards for the Electricity transmission and distribution Sector,Under this 2009 order, failure to restore supply within 10 hours of an unplanned outageattracts a penalty payment of $60 for residential customers and $600 for non- residentialcustomers.Exceptions are in case for force majeure’, when an extraordinary event or circumstancebeyond the control of the parties, such as awar ,strike,riot, crime, or an event described by
the legal term
(such ashurricane,flooding, earthquake, volcanic eruption,etc.),
prevents a party from fulfilling their obligations and is generally intended to include risksbeyond the reasonable control of a party, incurred not as a product or result of thenegligenceor malfeasance of a party, which have a materially adverse effect on the ability
of such party to perform its obligations,
as where non-performance is caused by the usualand natural consequences of external forces (for example, predicted rain stops an outdoor event), or where the intervening circumstances are specifically contemplated.Nothing in the explanation of the Minister or TTEC indicates that it was beyond the control of TTEC or its supplier, and therefore can not reasonably be classified as ‘force majeure’.If that is their claim it must be challenged. If TTEC was not at fault they should be able tomake a claim(correction made of typo in preceding)on the supplier. Some one has to beheld responsible.Once more I have to say that it is time that consumers in Trinidad and Tobago stand up for their rights. We must demand that we be compensated as required by the law.The Regulated Industries Commission also has a responsibility in this matter and we call onyou to act in defense of consumers,I look forward to your early response. Hazel BrownDiamond Vale